I rarely write a negative review, but you were recommended and I feel a responsibility to share my experience. As a former military family, I have moved several times. Representatives and movers were always honest, respectful and exceptional customer service which Uhaul lacks greatly in all areas. I have used Uhaul services before without any problems. However UboxUhaul was a different story. A big part of that is the staff. The appreciation that I chose Ubox for my move and making sure my move has a clear communication to make sure I stay within the amount originally discussed and paid included full shipping services on both pick up and delivery was confirmed was lacking between me and Uhaul. .Uhaul always delivered accurate detailed estimates and exceptional customer service.. This past Ubox experience however was the most unprofessional, unethical, and unnecessary stress I experienced as a result of your staff, Melissa, Marissa, Amber and the initial person I spoke to in June. Especially Marissa and Melissa. These people are not a good fit for the Uhaul image. I felt, especially Melissa/Marissa felt them to be insincere, unprofessional and a bit rude when speaking to a customer. I had my phone on speaker and my witnesses commented on how Melissa became abrupt and dismissive when I became emotional about being quoted additional 600 $for full service (which I already paid) and her not allowing me to talk to a supervisor. After speaking to her briefly on the 26th, an hour later PB moving company called me from Santa Rosa pick up who (Uhaul) stated I cancelled my order! Why would I cancel picking up my personal belongings including my mother's ashes? Fortunately, the moving company made it work to pick up my items.After moving several times as former military family, I was disappointed, and hope Your customer service (especially Melissa/Marissa) are not indicative of a new aggressive approach the Uhaul is taking. It cast a negative pall on my experience. I'm extremely disappointed the amount of money I spent and the unnecessary stress I had to endure. Briana Wilmorebriana W.
Customer Reviews for U-Haul Storage of Othello Station
Pour nous contacter
Seattle, WA 98118
(@ Graham St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off was very easy.JON K.
Le client n'a pas laissé de commentaire.Cole H. | Premières impressions
Le client n'a pas laissé de commentaire.COLE H.
The owner and staff were all helpful, professional, and friendly. I witnessed many interactions with other customers as I had to wait close to an hour for John to sort out a mistake that was caused by another uhaul contractor. The employees at this location were all great and every customer I saw had been provided with quality competent service.Tamara C.
Went above and beyond to help sort out my unusual situation with a cross-border move from Canada, willing to accommodate unexpected changes.IGOR K. | Premières impressions
UHaul as a company is pretty trash. I reserved a truck for a location (pickup and dropoff) near where I live for a roundtrip move, which I had received confirmation for. However, 2 hours prior to the scheduled start time, my confirmation was updated to 2 different locations. Staff at both locations were friendly and understanding of the bs UHaul did, since they weren't at fault, but I will avoid using UHaul for the rest of my life. This particular facility was pretty clean and well-kept, however.DION CHI-HO L.
Le client n'a pas laissé de commentaire.Kira S.
Le client n'a pas laissé de commentaire.CYNTHIA YACOUB C.
Le client n'a pas laissé de commentaire.Rebekah D. | Expérience générale
Le client n'a pas laissé de commentaire.Caleb L.
Le client n'a pas laissé de commentaire.emma c. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer H. | Premières impressions
I did not have to go inside.aJAMES M.
Improve the actual ubox system. The owner John and his team were fantastic, but the online system had a lot of issues when it came to figuring out where my ubox was.Evan A.
Le client n'a pas laissé de commentaire.daniel M.
Customer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene CarlosIrene C. | Premières impressions
Le client n'a pas laissé de commentaire.Edward A. | Premières impressions
The wait was long. Your employees would benefit if you had a more modern computer system.CHRISTJON A.
Le client n'a pas laissé de commentaire.derek A.
Le client n'a pas laissé de commentaire.jessica S.
Le client n'a pas laissé de commentaire.REBEKAH D.
Le client n'a pas laissé de commentaire.Andre G.
John is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..Kristopher K. | Expérience générale
Le client n'a pas laissé de commentaire.GREALIN T.
Le client n'a pas laissé de commentaire.KAITLYN B.
Le client n'a pas laissé de commentaire.NANCY K.
Great service. Am so far very happy with this choice.Brian B. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy C.
Very professional staff and I look forward on renting again!Andrew "Bull" S.
The man that helped my daughter was great!! He has excellent customer service skills & we will be sure to send all our family & friends there.MELISSA V.
Great service! Friendly man who helped us!STEPHEN H.
Never had any issues and the staff was always very helpful.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.LUKE H.
All good, great serviceMary M.
Traci was wonderful! She was very efficient and made sure we got in and out quickly. Thank you, Traci!Liza S.
John is the best! Seriously, that was an uncommonly positive experience, John was a pleasure to work with always, and I was a little sad to take my stuff out of storage because I'm actually going to miss John's cheer and positive attitude. Best manager ever!MARCEL B.
Le client n'a pas laissé de commentaire.Eriqua C.
Le client n'a pas laissé de commentaire.Gautham R.
Everything was great - thank you!Sara K.
I reserved a pickup truck online. When I got to the store, after stinging in line for half an hour, was told that there was no pick up for me. They said they "overbooked" and mumbled something about a "computer glitch". They also said is happens all the time. Hey assholes... fix this problem.Todd B.
I've ordered the 26 ft truck in Bellevue WA, and in a day, I received the email which said that the truck is in Seattle, which is 17 miles away from the desired location. So it didn't only spend more time, but also paid 60$ extra for the mileage. Also, the truck was very scary to drive. It was wiggling on the road, creaks and was something knocking in the suspension. And I'm a semi truck driver so I have no idea how someone without experience can drive it safely! The personal was very helpful and kind, no complaints.EUGENIU M.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Brian M.
Staff at this location were outstanding. Very friendly and efficient.BRETT E.
Incredible customer service. The manager came early in anticipation of my 6am arrival and helped diagnose a tricky user experience. I'm a new customer, so I hadn't been verified yet. You can really tell he knows his stuff from just a few, seemingly small interactions. There aren't very many professionals that take their work this seriously. Five stars, would rent again.Dylan H.
Appreciated the fast courteous serviceGregory J.
Le client n'a pas laissé de commentaire.Mika F. | Expérience générale
MerciSamantha M. | Expérience générale
Great storageJulious B. | Expérience générale
Le client n'a pas laissé de commentaire.JONATHAN R.
Le client n'a pas laissé de commentaire.Dharmesh T.
Le client n'a pas laissé de commentaire.Yorm A.
Le client n'a pas laissé de commentaire.KARL T.
Quick, friendly and knowledgeable staff. There's no long wait time when picking up a rental. You're in then you're right out.DAVID A.
Hitched the trailer for me & checked the lights. Helpful & friendly.Tony B.
More employees to assist with long linesMarkia B.
Extraordinarily long wait.HANNAH D.
Le client n'a pas laissé de commentaire.AUSTIN N.
I believe it was Jon Stevens who helped me. He has helped me before and is awesome! Always nice and attentive! Thanks, Jon!!LESLIE M.
Le client n'a pas laissé de commentaire.JAMAA T.
Absolutely terrible experience. Personnel were friendly and the vehicle was fine, but the booking system sent me to the right location where there were NO vehicles for me to rent. I had to drive another 30 minutes to the next location to rent a vehicle. Really frustrating.Robert A.
Hire more people. We waited 30 minutes in line to pick up a reserved van.Shari W.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.Devan M.
Le client n'a pas laissé de commentaire.Linh T.
Nothing, everything was good.Jasmine B.
Le client n'a pas laissé de commentaire.Ariana G.
Le client n'a pas laissé de commentaire.Yaritza V.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Pablo C.
Contact me if you are going to cancel my reservation - make it clear that if you are going to be late, you can push your reservation forward - you took my credit card so I assume at that point that my reservation is guaranteed. Moving is extremely stressful - you know this - so why possibly leave customers in a lurch if something unexpected happens and they can't make their rental reservation time online? Also, I reported through the app you use to do your own returns that I had been told if I didn't open or use the pads, I could be refunded. No one bother to review and correct that. It's just 5 $but would have shown me you care about me as a customer and are trying to offer great service.Opokua O.
Le client n'a pas laissé de commentaire.CORDELL C.
Le client n'a pas laissé de commentaire.Samuel P.
Le client n'a pas laissé de commentaire.DANNIE S.
Wish the agent who helped me to check-in was more helpful and kind. He was getting off the shift and didn't take care of me much. All other agents were super kind though.Alex K.
Both check-in and checkout were handled beautifully. The guys were friendly and helpful, the shop clean and organized. One of the reasons I chose this location was the 5-star rating I saw online. The stars were right--this place didn't disappoint!CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Rhonda S.
I'm not sure of the guy who helped me in the mlk and Othello store but he's real friendly and does a good job I vote for himBADI K.
Great experience, excellent customer serviceBrian R.
The pickup process was good. Delivery had all sorts of problems. This survey doesn't ask about that, but should. Delivery was 8 days beyond the "guaranteed" dlate and both UHaul locations blame the other and differ on what should be credited and by whom. The delivery office also had very poor communication with the shipper UHaul selected such that my UBox was "lost" for almost a week.Kevin J.
This location is always so friendly and helpful! Would recommend to rent from here to anyone!Danielle N.
Le client n'a pas laissé de commentaire.kris L.
Thank you John. Job well done!William C.
Your price is too high , my bill started at 39 $and i ended up paying 116 $and i only used the truck for less than 20 miles. Staff were nice ,HUSHAM NEAMAH A.
Le client n'a pas laissé de commentaire.BARBARA ANN F.
John and his staff were FANTASTIC! Very polite, patient, and accomadting! John worked with me and helped me through my hiccups. His demeanor was always gentle and polite! Take a page on customer service out of his book!ERIC K.
Le client n'a pas laissé de commentaire.Gavin F.
Overall great experience I will not know whether my household items arrived safely for a few months. Paul was great at playing tetris to maximize the amount of space in the U-box.Stephanie F.
Le client n'a pas laissé de commentaire.Kyle B.
Le client n'a pas laissé de commentaire.CONTESSA H.
Le client n'a pas laissé de commentaire.Krishna T.
Thanks for making my project easyBradley B.
This location is very efficient. The people working the counter were friendly but fast and didn't waste time chit chatting with customers, but maintained a friendly but industrious posture. The return was very fast and it took a total of maybe 8 to 10 minutes. I might make this my default location for renting equipment. TYMATTHEW C.
Since I had to wait longer than half an hour to be helped , additional staff would be ideal because there was only one person behind the counter at the time I was in the location. Otherwise very helpful staff and very professional.GENARO G.
Le client n'a pas laissé de commentaire.ANDREW JOSEPH G.
Le client n'a pas laissé de commentaire.MARK C.
The manager of the Othello Station really went above and beyond to make my experience easy and pleasant. He was extremely kind and courteous; moving is never a fun experience but he actually made this good for me. Merci!Paul A.
Good people and Excellent customer Services.Gelcha A. | Premières impressions
Le client n'a pas laissé de commentaire.JAY G.
This location is always very helpful and does an awesome job. There may be a wait time, given the smaller number of staff, so just arrive early for your time. I highly recommend this Uhaul location to anyone in the Seattle area.Mallory W.
Le client n'a pas laissé de commentaire.JOHN P.
Like renting from this location!RICKIE B.
Le client n'a pas laissé de commentaire.CHESTER G.
There should be boards or sign posts and instructions for 1. Where the guest parking is? 2. How exactly to put the keys in the dropbox?VARUN J.
Le client n'a pas laissé de commentaire.SAMANTHA H.
You were so nice and beautiful. Thank you for providing this valuable service to the community!Solona S.
Le client n'a pas laissé de commentaire.Colin M.
Best customer care by JohnðŸ’¯ANICETO C.
Best place to rent a truck in Seattle and John the best customer service. ðŸ’¯ANICETO C.
The best customer service from John and the best Uhaul place in Seattle to rental a truck. ðŸ’¯ANICETO C.
Le client n'a pas laissé de commentaire.Dylan T. | Online Move In
John Stevens the manager at the UHaul in south Seattle off MLK blvd is one of the most professional people I have had the pleasure to interact with in my job in construction management. His customer service and attitude is unparalleled. You guys are very fortunate to have him as a manager representing UHaul in Seattle!!!brandon N.
Great experience! There isn't really anything that would need improvement. It is spot on as is.Frank S.
John Stevens makes sure all his customers receive the best service.Dennis M. | Expérience générale
Le client n'a pas laissé de commentaire.PAULO I. | Premières impressions
Le client n'a pas laissé de commentaire.Detric J. | Expérience générale
Le client n'a pas laissé de commentaire.REGINA K. | Expérience générale
Le client n'a pas laissé de commentaire.JASON G. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B. | Expérience générale
Great Service’s good customer service really appreciate the kindness and awareness of my needsKENNETH J. | Premières impressions
Le client n'a pas laissé de commentaire.Chester M. | Expérience générale
My complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.REGINA K. | Premières impressions
Le client n'a pas laissé de commentaire.Chiquita C. | Expérience générale
Le client n'a pas laissé de commentaire.Jingcheng Y. | Expérience générale
Le client n'a pas laissé de commentaire.Chester M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Expérience générale
Very good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.Clay H. | Expérience générale
Both Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!Dennis M. | Premières impressions
Later hours would be helpful.Katrina D. | Expérience générale
I had a wonderful experience!glenda P. | Expérience générale
Everyone was helpful and courteous. Never lost Being professionalClay H. | Premières impressions
I appreciated the helpfulness of the staff.Richard R. | Expérience générale
GM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suckCasey R. | Expérience générale
Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.Rachel H. | Expérience générale
Jenny was great! Very helpful and kind. The other employees were also helpful tooJeff H. | Premières impressions
The manager John was extremely helpful and knowledgeable and courteous to work with.michael c. | Expérience générale
I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!Bryan W. | Premières impressions
Staff was very courteous and efficient.michael c. | Réservation
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