U-Haul Storage of Pascagoula

1379 évaluations

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

(228) 769-8170

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

They charged me for an extra mile even after calling to let them know that they wrote the wrong mileage and said they would fix it and still charged me. Even though I have proof it was wrong. They did not handle things and I was disappointed for being charged extra.

REBECCA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANADA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTELLE M. 
Évaluation :
5

THE THREE VERY SWEET AND RESPECTFUL LADIES!!! AT THE PASCAGOULA MS. U HAUL STORE WERE, AWESOME!!! THANK YOU ALL!!! AGAIN AND GOD BLESS EACH ONE OF YOU.

AMBER K. 
Évaluation :
1

I reserved a truck on Thursday. Was sent to the location of truck, and location was closed. Spent 45 minutes on the phone trying to remote pickup the truck which could not be picked up. Had to scramble to find another truck. 2 hours later I picked up a smaller truck than what I needed. It was completely empty of fuel. I will never use uhaul again.

SCOTTIE B. 
Évaluation :
5

Great service at a great price!

STEPHANIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLIA R. 
Évaluation :
5

Maintain focus on what you are currently doing.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Everyone that I made contact with was helpful and professional. No improvement needed. Thank you all so much.

LATONYA M. 
Évaluation :
2

Original drop off site sent me to another location to drop off the unit. There was no extra cost incurred; just inconvenience. The location it was dropped at was friendly and inviting. I would recommend that location to people.

Steven C. 
Évaluation :
4

Waited 15-20 minutes for service. Timely service would be good.

Carla M. 
Évaluation :
3

The staff was rude!

Les M. 
Évaluation :
1

Manager of the establishment an csa were not attentive, no one was inside of the store. They both were not friendly, an the process was slow an i waited atleast ten minutes before i was helped

RASHAWNDA P. 
Évaluation :
5

The young man in uhaul store on Shortcut Road assisting me was very professional, making sure everything needed was done before I left location. He told me his name but I don't remember it. A great experience all the way around. When I brought back trailer on Sunday, Sheena was wonderful and very helpful then, too. Two great people at this location. I also had a good experience at uhaul location on Market St. 3 weeks ago. Overall, a wonderful experience with both uhaul locations here in Pascagoula, MS.

Mary-Catherine S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CARDELL H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYLA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol J. 
Évaluation :
5

Even the employee was very friendly and helpful. Giving the guys who helped directions to get back to Florida.

Freda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham N. 
Évaluation :
5

Your site manager was very knowledgeable and customer friendly. Professional and helpful. Would recommend you find a way to keep her with the company.

William B. 
Évaluation :
5

The service was great!

charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
3

Employee not wearing a mask & was homeschooling her child in the back room. i pulled into the location that was designated for drop off but she asked me to pull into the parking spot with the trailer and she expected me to unhitch the trailer but I told her I did not know how ! Unprofessional

MARCIANA W. 
Évaluation :
5

No improvement needed in my opinion. Every time I've used this location to rent what I needed they always have a good selection of rental items.

LEONARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

My overall experience was outstanding ... you guys were every helpful and amazing ... thank you for making the nightmare of moving go so easily ... Marilyn

Marilyn B. 
Évaluation :
1

We were suppose to drop off at Market Treet in PAscagoula, MS. The man inside had the door locked and yelled at he that he was closed and didn't care what I did with truck. He needs to be fired. Watch your security camera for 2:25 pm on Saturday. Thank you Short cut road U-Haul for helping us. Market street location was horrible.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shakara M. 
Évaluation :
5

I really appreciate the effort this location took to help us with our rental needs. We have used this location for years and will continue to do so. We had a difficult situation to deal with and the gentleman that set up our reservation was professional, helpful and fully understood our needs. He is an asset to the organization.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

A little bit on the slow side but it all worked out

THOMAS L. 
Évaluation :
5

Great service that's why I go there!!!! A+++++++

Albert K. 
Évaluation :
4

Excellent Customer Service. Friendly and helps

REX C. 
Évaluation :
4

Good service and real friendly

ISSAC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
5

Truck was a little slow to crank like battery or starter is going out. Other than that everything was perfect.

Phillip G. 
Évaluation :
5

very nice and accommodating. Could not ask for better treatment.

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana M. 
Évaluation :
5

I could not get the after hours return app to work. It would be nice to have another option if the location verification can't be done. You should be able to manually select your location so you can proceed with the return.

Sadie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin R. 
Évaluation :
4

The lady (her name starts with an S “ was very pleasant when I picked up the truck on Sunday . On the other hand , when I dropped off the truck on Monday I walked in , looked around and no one was there . About two minutes later a lady shows up , gets out of her car and walks to the entrance and waves at me to come outside . I stand there and she shouts “ come on out “ . She doesn't introduce herself and we walk to the truck . She asked me how everything was and she does her business and says how much I'm charged and says “I sent you the receipt through an email “ . I said thanks . And that was it . Not professional at all !!!!

kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Great service

Jesse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

I did not like the app. It would not acccept photos and I ended up going inside to rent the truck. The lady was extremely nice and helpful. The app is supposed to be quick and easy. Very disappointed in it.

Letitia F. 
Évaluation :
5

Fuel was empty when I picked up so first stop was to get gas. But manager compensated my bill. Very pleased with the service.

Scott D. 
Évaluation :
5

The AC was hit or miss working (50 hour drive ) so uncomfortably hot at random times and the windshield wipers were old so difficult and dangerous in the storms encountered

Celeste L. 
Évaluation :
2

Paperwork had wrong dates for return, truck smelled of cigarette smoke, windshield was streaked and not clean, floors had old spills on it. Why not complain? Because the others looked the same and I had a long drive, plus they were the only ones open on Sunday in the pickup area.

Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic C. 
Évaluation :
3

The employees were very rude. Working through the app to confirm the reservation was great however the long wait on the authorization is kinda aggravating.

Bonny W. 
Évaluation :
5

I will maybe be back for a unit but everything was great thanks

Angela D.  |  Expérience générale 
Évaluation :
4

Staff where all beautiful people enjoyed coming to the unit

cornel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendell W. 
Évaluation :
5

Lower you prices. 90 something cents per mile. Commercial truck drivers dont even make that. I like your service but you want too much money. Staff was freindly.

Daniel M. 
Évaluation :
5

Nothing. GM Dana was wonderful. Duplicate her!

Donnie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DORIS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad P. 
Évaluation :
5

Keep being a good company

lakisha B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teri W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katura G. 
Évaluation :
5

The GM was very helpful and kind! I would definitely rent from this location again!

ROBYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A. 
Évaluation :
1

The uhaul was not at the promised pickup location and they sent us to two other locations which also didnt have the 6Ã-12, after being given the run around I finally called the 1800 number and had them find me one which happened to be 2 cities over from where I live. I asked the lady could I return it to the city that I was promised it would be originally in and she said they would charge me double if it was a one way trip. Very disappointed in this transaction as I had one uhaul purchase recently and although that one did have a little problem, this one caused my time, patience and gas.

JOHNNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aderia D. 
Évaluation :
2

Those units are awful. I haven't put anything in the one I have.

Doris S.  |  Premières impressions 
Évaluation :
1

I was charged for an extra day and should not have been.

Gregory G. 
Évaluation :
5

Nothing everything was good. Thanks

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bria K. 
Évaluation :
5

Great service and A/C felt great lol

Erica W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
1

This location tried to CHARGE me an extra 20 $for the removal of the vehicle from the auto transport. In all my years of renting trucks and auto transports, I've NEVER heard of such a charge. My impression of this individual, Henry, was that he was too lazy to do the work himself, and used that 20 $upcharge pitch as a means of avoiding the work to take off the vehicle from the auto transport. Also, new manager here, not friendly and not welcoming at all. Entire staff tried to push me to using the U-haul app, which I'm not set up for. Avoid this location.

Timothy B. 
Évaluation :
2

Needs to focus on friendly and polite service and communication with customers. Seemed to have a lack of experience in how to enter information into the computer. Pricing was fair, service was poor.

Stephen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Butch N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjelica G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard K. 
Évaluation :
5

I cannot think of anything. I use this location every month to rent a van. The staff is always very nice and respectful.

Vicki P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
3

As far as equipment. I'm not sure if it is my wire harness for trailer lights or the trailer itself. But when regular lights are on, i had no tail lights. Only the driver side blinker worked. I had to ride with hazards on so that the driver side light on trailer would blink the other side did not. Like i said it may be your trailer but it may be my wire harness. Just want you to check before renting out to anyone else.

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Customer service was very helpful and courteous.

Elsie D.  |  Premières impressions 
Évaluation :
2

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

SHERMAN M.  |  Expérience générale 
Évaluation :
5

Very helpful.

Larry R.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

BRIDGET D.  |  Expérience générale 
Évaluation :
3

The rental process is very slow

Rand B.  |  Expérience générale 
Évaluation :
4

:)

John T.  |  Expérience générale 
Évaluation :
4

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John G.  |  Expérience générale 
Évaluation :
4

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John G.  |  Expérience générale 
Évaluation :
5

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can't finish

John G.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. A very secure place for storage. I recommend it for storage.

Jean P.  |  Expérience générale 
Évaluation :
4

great job

Gerald J.  |  Expérience générale 
Évaluation :
1

Whole lot of inconsistency ...

Erika G.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

Bart S.  |  Expérience générale 
Non reviews have been submitted for this location.

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