Évaluations des clients U-Haul Storage of Pearl

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Pearl

Cote générale :

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LASONDRA C.
Évaluation :

Don't ever do business with uhaul in pearl ms. They will double charge if you don't pay attention to what they put on your card

cynthia B.
Évaluation :

The truck and the representatives was awesome the met every one of my moving needs

ARNEDRAL P.
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Le client n'a pas laissé de commentaire.

TONYA M.
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Le client n'a pas laissé de commentaire.

Willa C. | Online Move In |
Évaluation :

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

SHARON S.
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Le client n'a pas laissé de commentaire.

JAMIE B.
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She was a good service

BEVERLY B.
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Le client n'a pas laissé de commentaire.

LEESHONE H.
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I called back about my charges and the representative that I spoke with was rude and had a very nasty attitude I will not go back there again.

ALAN S.
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Le client n'a pas laissé de commentaire.

RONEDA G.
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Everyone was very nice and professional. I would definitely use this location and recommend it to family and friends. Thank you so much. I had to move immediately and they were there to help.

LaToya S.
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Le client n'a pas laissé de commentaire.

GARY H.
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I've used them on several occasions. Wouldn't go anywhere else!

ALTHEA A.
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Not switch the location of my pick up

Travis C.
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Le client n'a pas laissé de commentaire.

MICHAEL J.
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New card/ keypad for debit card users.

RANDALL H.
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Le client n'a pas laissé de commentaire.

LISA K.
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My issue here is that they were busy, told us if we didn't need to get a deposit back, that we could just leave the keys and be on our way. The person was nice, but did not give us anytime to ask questions. I wanted to discuss the issues we have an see about getting any refund on leaving the truck we had with way more gas than it had when we got it, but she was too busy.

Keith D.
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Le client n'a pas laissé de commentaire.

Erica M.
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I checked in online since it was after business hours. I had no issues with receiving the vehicle I requested or going through the prompt to complete the reservation online. The staff was friendly and professional.

GEORGE R.
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The team was quick, efficient and very helpful. Keep up the good customer service!

PAMELA W.
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N/A

Joseph W.
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N/A

ERICH W.
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26 foot truck oil light come on when driving off, switched to another 26' truck and that 26' truck had no heat or defrost on a very cold morning, third 26' truck worked but smoked alot need to update equipment or maintain it better

MITCHELL W.
Évaluation :

Friday when I rented the lady was half way rude. Today the 18th when I returned rental the two gentlemen were very professional.

KEITH W.
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Keep up the good work. Excellent customer service

Avery C.
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Very helpful young lady and young man.

ROBERT C.
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Le client n'a pas laissé de commentaire.

Charles G.
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Le client n'a pas laissé de commentaire.

DANNY B.
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Speedier service. I was told there were no extra charges, yet I was charged for an extra day when I turned in the equipment an hour later than expected.

GRACE P.
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Le client n'a pas laissé de commentaire.

James H.
Évaluation :

We had problems with our electrical hookup. The staff was very patient and helpful, referred us to a service provider to get the problem taken care of, then immediately hooked us up with the trailer and had us on our way once the problem was taken care of.

Walter H.
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Le client n'a pas laissé de commentaire.

VERONICA R.
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Le client n'a pas laissé de commentaire.

Larry L.
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Very quick and easy.

BEATRICE B.
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The staff was very courtesy and friendly.

JAMES B.
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Everyone I dealt with at this location were extremely courteous & helpful !! THE BEST

Tamesha T.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Le client n'a pas laissé de commentaire.

JEFFREY L.
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Le client n'a pas laissé de commentaire.

MARLON E.
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Le client n'a pas laissé de commentaire.

MELISSA B.
Évaluation :

Although the equipment appeared to be clean, the smell of the inside cargo was horrendous, unfresh. Please spray to freshen the air inside the vehicle as well. Thank you.

JASON M.
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Fast and friendly service

JEFFREY P.
Évaluation :

I reserved my truck online days in advance for pickup at a different location. When I arrived at the location I reserved for. I was told they didn't have my truck and I would have to goto a different location to get a truck. So I go that location which is 10 miles further round trip I'm gonna be billed for. That location has the truck but no appliance dolly, So now I have to go back to the original location, now I'm paying for mileage on a Uhaul truck and rent a appliance dolly separate do I can move our furniture. The lady at the original location never offered any type of rate reduction or anything to try and compensate for me having to goto a further location to rent a truck. Only said I'm guaranteed a phone call to confirm a reservation but I'm not guaranteed to get a truck where I reserved it at. Well I never got a phone call and the latter is the STUPIDIST thing I've ever heard of. So at the end of it all I lost a hour and a half of my morning making three separate stops to rent a truck and a appliance dolly. Then drove more miles than I should have which I was charged for and then had to make two select stops at different Uhaul locations to return the rentals. This was a very very poor example of customer service. If we move again I'll look long and hard before I use Uhaul again.

Freddie J.
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Le client n'a pas laissé de commentaire.

GUY M.
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Le client n'a pas laissé de commentaire.

Nicholas J.
Évaluation :

I rented an appliance hand truck and the belt was to short to go around the appliance which was a refrigerator. Also that 30 minutes window to know if it would work is a joke.

LINDA H.
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Le client n'a pas laissé de commentaire.

NORMA D.
Évaluation :

Rental Location was very clean and front desk employee very nice and the uhaul I rented was very clean! Thank you

Marcia D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

JOSHUA M.
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Le client n'a pas laissé de commentaire.

MICHELLE J.
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Everything was fine. Rental was easy.

John B.
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Le client n'a pas laissé de commentaire.

Glenn H.
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Le client n'a pas laissé de commentaire.

PATRICK G.
Évaluation :

Everything was great.

DEMETRIUS S.
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The young man who got me checked in was courteous and nice very informative the lady that was there when i returned it was rude i made it there right before 5 and she didn't help me get checked beack in there wasalot of unnecessary mobey charged to me i have always used you all but never again.

BRUCE E.
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Le client n'a pas laissé de commentaire.

agusta D.
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Le client n'a pas laissé de commentaire.

WILLIAM W.
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Staff could be a little friendlier. Equipment was very old. Return experience via. app was nice and worked well.

TOM R.
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Technology is good, but please understand that all of your customers do not prefer to use their personal smart phone. Especially your well seasoned or seniors customers.

Marcus G.
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Le client n'a pas laissé de commentaire.

KENNETH F.
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Le client n'a pas laissé de commentaire.

LATOYA J.
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The equipment was clean but the truck needed to have been serviced. The oil light was on the entire trip and the transmission seemed to have been slipping.

SAMUEL H.
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Had my rental cancelled 4 times an moved to 3 different pick up and then my time having it was cut down from 24 hours to 18 and charged the same amount. When I got the vehicle it had no gas in it and sputtered to the gas station down the road. Will not be using UHaul again.

KAYLA C.
Évaluation :

The employees in this location are RUDE! Has nasty attitudes.!! Me and my dad went into the store and tried to get a uhaul last Tuesday and I WOULD NEVER recommend this location.! The brown skinned lady with weave, back length, and brown eyes was the worst.!! Argued me and my dad down about how WE should have known what truck we wanted when We said we wanted a medium truck.

LEE D.
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Le client n'a pas laissé de commentaire.

JERRY D.
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Le client n'a pas laissé de commentaire.

LEE D.
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Le client n'a pas laissé de commentaire.

Randell P.
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Le client n'a pas laissé de commentaire.

Scott P.
Évaluation :

Ms. Jackie was awesome both days she's a keeper give that young lady a raise and a promotion!!! Thank you Jacki's for your help and I got your lemonade at the Dixie in February 😉

Chris R.
Évaluation :

Headliner needs to be repaired and the easy load ramp kept going off track making it hard to take out and put back in.

CHARLES S. | Expérience générale |
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This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

MICHAEL D.
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Le client n'a pas laissé de commentaire.

LARRY H.
Évaluation :

None

robert O.
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Le client n'a pas laissé de commentaire.

Japonica W.
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Make sure the phone line has accurate information. I went to a completely different uhaul pickup 25 minutes from this location before getting a uhaul.

Kayla B.
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Le client n'a pas laissé de commentaire.

Beth W.
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Le client n'a pas laissé de commentaire.

Jerry D.
Évaluation :

When I went to pick up everything was ready. When I went to return power was off due to weather but was met by someone using their phone to check me in. I was very please with the staff.

Payton J.
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When we arrived at the pick up location we were informed the truck was broke down. That place sent us all over town, then spent twice the money. Very unprofessional and disappointed.

ANGELA B.
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Le client n'a pas laissé de commentaire.

Luis C.
Évaluation :

Thanks

Donald D.
Évaluation :

Manager was very professional and courteous.

Rachel S.
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Service was phenomenal! I was even helped to load uber on my phone to get a ride to the airport. When there were no car rentals to be had in Jackson, Uhaul came through for us. Thanks.

Alex W.
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Le client n'a pas laissé de commentaire.

Marcia D.
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Everything went smoothly and the employees made every effort to be helpful and kind

Chinnika C.
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Le client n'a pas laissé de commentaire.

Marcia D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

kristi P.
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Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

very helpful employees

Paulette L.
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Excellent customer service.

Zeldra V.
Évaluation :

If someone selects in-person check-in during open hours and have on the proper face mask, they should be allowed to forgo checking in on the app and allowed to check in the traditional way.

Gary G.
Évaluation :

Employee was working along.. She was very Good , Polite , knowledgeable , and Professional!

Miguel M.
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Le client n'a pas laissé de commentaire.

PATRICIA H.
Évaluation :

The side mirror on passenger side was so tight it would not move & cracked & we were charged $38 for it. Ridiculous.

RITA W.
Évaluation :

nothing, this place was awesome

DAVID S.
Évaluation :

People working were extremely nice two girls that morning when picked up and the guy when we returned was extremely nice...

Kathy D.
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Le client n'a pas laissé de commentaire.

Gerald J.
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Le client n'a pas laissé de commentaire.

sandra H.
Évaluation :

Outlet in UHAUL was not working at ALL; I was unable to charge my phone

Jerry W.
Évaluation :

More user friendly web for picking up. No problem with returning

Kathrine K.
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Le client n'a pas laissé de commentaire.

Kelly W.
Évaluation :

Nothing. Beautiful job. Well done

Gregor K. | Expérience générale |
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Except that there is NO DOOR HANDLE to the storage facility, everything is great.

JOHN D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S. | Expérience générale |
Évaluation :

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

Shavoka K. | Expérience générale |
Évaluation :

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Robert M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Beckey M. | Premières impressions |
Évaluation :

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Ambra S. | Premières impressions |
Évaluation :

Thx

Russell S. | Expérience générale |
Évaluation :

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Malcolm J. | Expérience générale |
Évaluation :

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

John H. | Expérience générale |
Évaluation :

Great place to keep stuff in times of transition.

karen s. | Premières impressions |
Évaluation :

Andrea was awesome !

Tez W. | Expérience générale |
Évaluation :

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Angela L. | Premières impressions |
Évaluation :

The lady that helped me was great

Dawn B. | Premières impressions |
Évaluation :

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Tez W. | Premières impressions |
Évaluation :

Personnel was professional and helpful

Tez W. | Premières impressions |
Évaluation :

Professional personnek

Karen W. | Expérience générale |
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The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Nicholas K. | Premières impressions |
Évaluation :

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Annette W. | Expérience générale |
Évaluation :

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

MATOYA T. | Expérience générale |
Évaluation :

great customer service clean facility, great availability

Dyssie K. | Premières impressions |
Évaluation :

Renting was easy, quick and professional.

mike m. | Premières impressions |
Évaluation :

Great staff. She was helpful and understanding. U-Haul as a company. Never again

HARVEY W. | Expérience générale |
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C ould not have had any better service or help in any way.

bradford c. | Expérience générale |
Évaluation :

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Amber M. | Expérience générale |
Évaluation :

The storage units themselves are fine, but the customer service at this location is the worst.

melissa w. | Expérience générale |
Évaluation :

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

heather g. | Expérience générale |
Évaluation :

Casey was very helpful.

Non reviews have been submitted for this location.

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