Location was fine but was not where my reservation was. My original reservation was in Concord and when I showed (exactly as scheduled) I was told there was min trailer on site and had to go all the way to Pleasanton to pick it up. This delayed my move by two hours and was a huge inconvenience to me
Dina W.Customer Reviews for U-Haul Storage of Pleasanton
Testimonials From Recent Customers
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The first box we received was damaged. This delayed our packing as we had to wait for a second box. The second box was fine and arrived safely to our house.
MARGARET and Sus G.Great place to store our RV!
STEVE P. | Expérience généraleIt has been a great experience overall. No complaints.
Navtej V. | Expérience généraleIt should be possible to extend the rental in the app
James K.Le personnel était amical et serviable.
charles B.My experience at check-in was great. She told me if I was a few hours late on return, not to worry, they would only charge me for one day as there was no reservation for that equip for the next day. I arrived at 7:03pm as the crew was closing for the day. When I received my bill the following day, I'm charged for 2 days, even though equipment was returned that night. Very disappointing as I'm a regular customer at this facility and even have a long term storage spot on premise. Can't say I would recommend this facility to others as they seem short on customer satisfaction.
Randy O.Great service.
Greg T.Great service!
Steven J.Kathleen and Sierra were great. Fast and courteous. Very good people to do service with.
Tim G.Totally amazing!
David P.I was very impressed with the service and the site. Tyvez was very professional and knowledgeable. I appreciated the efficient way in which he checked me out when I picked up the truck and the easy process when I returned it. Great service!!!
Jim M.Monday was amazing. Very helpful and made the process easy. The gentleman also went above and beyond for me.
Marci T. | Premières impressionsI think you need more customer parking while people are renting vehicles. Staff are uniformly happy and pleasant
mike P.Zach and Scott were both great when I came to buy supplies and rent boxes. Zach was there again when I came back to return the rental boxes and he was very helpful. Thanks
Samantha T.Customer service was excellent
Jared D.Very pleased with the Uhaul experience. Every thing was on time & what Uhaul staff suggested was spot on. Thank You.
Walter C.The on-site team was not very helpful. They never sent me the key needed to access my Ubox. I called on 4+ times over the 4 months my Ubox was in storage. Each time I was promised it would be sent. It never happened. The delivery driver had to go back to this location to retrieve the key to bring back to me. I would rate the driver Leyah 5 stars. She was great throughout this process.
Alyssa M P.The staff was outstanding. They made my experience better from check-in to check-out two years later.
Brandon G. | Expérience généraleBest U-haul facility I've ever used, and I've used MANY ! Friendly well spoken professional agents rendered great service.
JOHN R.I like the fact that the bldg is "temperature controlled, so convenient and easy to get to storage room. Very happy.
Hortencia R. | Premières impressionsI use this location all the time. Very good experience. I am familiar with how Uhaul operates. That helps
Steven P.Expensive
Bruce L. | Expérience généraleReserved weeks in advance and uhaul never notified me of pickup location change resulting in additional charges out of my pocket as I had reserved a one way truck but at the last minute had to get a round trip truck since the one way pick up was changed to over 60 miles away and the location was closed at the scheduled pick up time! Deanna tried very hard to make it right but she was only able to do so much. Uhaul traffic department really put us in a predicament by not notifying us in advance of the change. We found out at the 5pm pick up time. Made my move even more costly and stressful.
Armando G.Excellent, nice, courteous delivery and pickup driver(s). Merci.
Ridgely R.Everything went so smoothly and everyone is so helpful!
david M.Check the older vans. My van had cobwebs throughout like it had not had a driver in months or longer.
LaTrice D.Merci.
Linda L. | Expérience généraleI accidentally booked at Pakmail pick up which is accross the street, the owner was extremely hostile and agressive and over the top rude. After 15 minutes of waiting for him to help the the customers in line behind me ship their packages then proceed to become frustrated because he was unable to process the transaction (despite that I completed online check in) I left and called uhaul to help cancel and rebooked with UHAUL storage. Took all of 2 minutes to book and leave with my vehicle. It might be worth looking up "Pakmail in Pleasanton" and reading the Google reviews, this man's aggressive behavior with me was clearly not the first time, UHAUL should consider severing this partnership.
Christina F.I like to use electronic capabilities of companies. The U-Haul website and mobile application are terrible. The automated texts that I received contained so much misinformation that they became useless. If not for the stellar team at Pleasanton and Spanish Springs, I don't think any of my things would have ever arrived.
Joe M.The nice lady that rented me a motorcycle trailer went above and beyond to help with my mix up of renting the wrong trailer originally. Thank you big time! (:
John C.where is my refund????
Cherine E.I had a wonderful experience with the rental van. It only took minutes and I was on my way. And when something came up and I needed to extend my reservation, they took care of it, no problem. I would definitely recommend this U-Haul to friends and family. And to anyone looking for products or services related to moving. The staff there is knowledgeable and friendly and always there to help.
Marlene M.Fantastic service, staff was very helpful and addressed any issues and questions right away.
Doris D. | Expérience généraleI always received the best service from Scott at the Pleasanton location. He was knowledgable, relatable, and always gracious!
David S.I most enjoyed working with Scott. He was always friendly and accommodating.
David S.Best U haul I ever been to
Asif R. | Expérience généralejust keep up the great work
Criss A.Always a great experience in this location.
Jeffrey D.The first van I received was brand new. But, it smelled of curry (food). Obviously someone had previously rented it for catering. The next van they gave me had a low tire pressure light on the dash board. And another light that said the rear door was open, even when it was closed. The third van was in decent shape, but was far from immaculate. The outside was dirty, as well as the inside. But, it worked out just fine. I was charged a $500 cleaning fee, in addition to my regular rental fee, upon return of my vehicle. This seemed WAY overboard. I had no choice to pay as I was late for an airline flight. Not happy about this!!!
Patrick R.Friendly and non pretentious attendant
Sandra T. | Premières impressionsThe two representatives who I interacted with (helped connected the auto transport and checked me out, were great! Thanks to both of you ladies.
James C.nothing
Linda L.We love and Trust U Haul :)
Deborah A.Great and wonderful customer service I like the service I received
Mamie R.A much better experience than Livermore. Newer not old and broken equipment like the Livermore store. No attitude from the management totally night and day experience. That's why I drive the extra distance to get an overall way better experience than the UHaul in my town
Robert M.Windshield glass was not clean. Recommend that there is a check list given to the customers to go through the condition of the vehicle.
SATYANARAYANA S.Staff member who assisted me was very diligent and fast. Excellent service.
Venkatesh P.The on passengerside and driver side wouldnot lock. It needs repair. The door was contantly making a dangling sound. Wgen reported, the vehicle return associate did not bother to acknowledge it.
JAIDEEP D.Always a pleasure to rent equipment from this UHaul location. Merci
Andrew G.All the people at the desk and Sierra are so professional and knowledge. they really gave excellent service
debbie S. | Expérience généraleThere was excellent customer service, very friendly and helpful staff.
eric B.I can't think of anything at this time. The staff at this location was very friendly and helpful.
Kevin S.The gentleman who helped us in the U-Haul store was very nice and accomodating, so soryr I coul not rememnbe rhis name, but he sat on the first counter.
Shirley Q.UBox container arrived one day late. Everything else is fine, no problems. Please credit my account $50 dollars to my account. Thanks, Stefan Arnold
Stefan A.Great service
ROBERT W.Ease of pickup. Good working truck. Easy to refuel and drive.
Dennis L.The employees are super serious and blan with no customer service personality but the uhaul was good
Shaquille C.Just have to say the people working here are awesome. Keep up the great hospitality and hard work! Thanks for being there.
Craig P.There was a nasty metal sound when I shifted gears. Reported this to the attendant when I returned the van. I had never rented a van and would not ever rent one again from anyone. Drive worse than a bad truck. Very uncomfortable.
Jean H.The representative at your Pleasanton location was outstanding! Very knowledgeable, personal and professional.
Frank G.Staff would be more attentive
Kanaka G.Scott was a terrific representative ; he got us checked in and on our way quickly— a good rental experience from start to finish.
Conan B.My access code didn't work and I wasn't aware there was a card I needed until I got there. Another family informed me that the alarm would go off without it.
Francisco W. | Online Move InIt is just hard getting in touch with people here by phone.
Jamie k. | Expérience généraleA amazing experience. Wish I needed more storage
RYAN Y. | Premières impressionsWould like to see the outside storage yard paved with asphalt. The team in Pleasanton was amazing, helpful and always pleasant to interact with. I saw the cleaning lady working every time I was at the facility. The restrooms, storage units and hallways were shiny and clean.
Theresa H. | Expérience généraleVery good
ram s. | Premières impressionsEvery team member at this facility very helpful and provided excellent service. The facility is very clean and easy to use.
Gregory C. | Expérience généraleThis was the cleanest and most convenient storage facility I have ever used. The prices were reasonable too. I was with U Haul Pleasanton for 4 years. I would highly recommend them and already have.
Frances D. | Expérience généraleAll the staff were very friendly and helpful. Thanks very much for a wonderful experience.
Phillip B. | Expérience généraleScott was very helpful and attentive. Quick service and as noted above the facility looks great.
Gregory C. | Premières impressionsPleasanton uhaul is the best. I had been storing items there for over three years. Staff very friendly and helpful the building was always very clean and neat. When and if I very need storage again it will be at U haul, pleasanton
DALE B. | Expérience généraleThe facility was well lit and gave a very secure impression. The staff was GREAT! Super friendly and very professional. This will be the FIRST place I go again for any storage or trailer/truck/van needs. And they will definitely be my recommendation to anyone I know that needs these services.
robert c. | Expérience généraleCounter staff were very nice and super helpful
Phillip B. | Premières impressionsI rented my unit online and received a text and email with my access code. However, when I arrived at the facility at 9:30 pm my access code did not work (the facility closes at 10 pm and the 24h access, while still advertised, is not available!). Since I had my moving truck arriving within 20 minutes I tried to contact the site manager, but only reached a voice mail. I left a message, but to this day never received a call back! I called customer service, but noone could help me with the access. So my movers had to spend the night and I could only get access the next day. I received an access card, my access code still does not work! VERY POOR (zero stars)!
Thomas V. | Online Move InClean and the front desk staff are wonderful.
Paul H. | Premières impressionsWe really love the place specially the front office lady. We didn't like the first unit because it was all the way in the back. So, we asked her to give us a unit thats easy access and she did. We greatly appreciate it and yes we will recommend u to our family and friends. Merci
maria m. | Online Move Init is a little far away. otherwise it is very good.
Jacob L. | Expérience généraleNothing to complain. All the staff we interacted were pleasant to work with. THANK YOU!
Yuki Y. | Expérience généraleExcellent people at Desk.
Rene R. | Premières impressionsVery clean, a little far of a push to the doors but clean, well maintained and the staff was responsive and excellent
Gary B. | Expérience généraleDianna was exceptionally helpful and friendly!
RRada F. | Premières impressionsManager Cierra is one of the most off-putting, rude, dismissive people I've ever had to deal with. Asking her the most basic questions seems to inconvenience her greatly and instead of checking me out, she told me to 'come back later' before I could even finish asking my questions. I did and found out that after charging me for another month, she had checked me out of my 3 units (even though I was moving out on the last day of my contract). I guess she hoped I wouldn't notice the charge, as I had been on auto-pay. This was not the only instance but was the most recent. As long as Cierra is in charge, I would never come back.
MATTHEW T. | Expérience généraleMandy was outstanding, we picked the wrong storage locker first time around, she was extremely helpful and friendly. Great person to works with. She personally went to show me the lockers to make sure we got what we needed. Thank you!!!!
Elliott H. | Premières impressionsAll UHaul locations should be similar to this one with great service received from Deanna. Kudos to her for answering whatever questions we had.
teresa s. | Premières impressionsI had a very good experience with Uhaul with both storage and truck rentals. My unit was easy to access and the extra amenities made moving things even easier. Having the store was helpful and the staff were friendly and helpful. I especially liked the space for free space making it easy to get rid of stuff and crap stuff. I would recommend this facility to others.
Heather F. | Expérience généraleThe process to rent a storage and a truck was east and straight toward. Really nice staff.
ulises s. | Premières impressionsi rented a unit but then when i got to the location I asked to see the different options and ended up going with a bigger unit. The employee was helpful all the time, showed me the model units, guide on what would be the best option according to what i told her my needs were and made the change super fast. Very happy with how smoothly the process was.
Eliana C. | Online Move InI discontinued the storage unit the next day after renting the space. Please confirm.
Jennifer L. | Expérience généraleThe storage building had an area where people can place items they no longer needed/wanted for others to have for free! Great idea! I made use of the area where I placed a bedroom set there which was picked up by another renter within minutes. I also was able to use some of the items left by others.
Cliff S. | Expérience généraleHappy
syed S. | Expérience généraleFit the bill perfectly!!
Merry S. | Expérience généraleN.D.
Allen M. | Premières impressionsNot sure why I have received this survey…
Karen H. | Expérience généraleI think I was charged incorrectly on my rental. I'd luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 Jenny
Jennifer L. | Premières impressionsVery clean and exceptional customer service
Adrianne F. | Expérience généralestorage space is quite far from elevator
Sandeep M. | Premières impressionsScott was fun, knowledgeable and professional.
Amy D. | Premières impressionsThe facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.
RUSSELL H. | Expérience généraleI rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I'd never be able to rent a storage from u-haul anywhere ever again. Ouch can't have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It's a storage locker. Your throwing good money storing your crap. Now I'm sharing one. There's things you just don't want hanging round the house ya know......
William M. | Expérience généraleFantastic Experience! I highly recommend this facility!
Steven I. | Expérience généraleThey had and efficient service and everything was easily accessible
Conrad M. | Premières impressionsThe staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.
Juan Z. | Online Move InThe girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!
Rodney F. | Expérience généraleThe directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I'd give my experience 1 star.
Brandi F. | Online Move InMy code didn't initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn't clear that I needed to bring my own locks and the team I was working with in the office didn't mention this either.
Andrew F. | Online Move InThe facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for $99.95, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is $104.95. Just a bad experience overall. I will not recommend uhaul to anyone for any service.
Pani K. | Premières impressionsThe staff here is great!
Korey C. | Expérience généraleVery nice staff. Great customer service.
deborah c. | Premières impressionsI couldn't figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.
Marina B. | Online Move In