Customer Reviews for U-Haul Storage of Pleasanton

Évaluation :

5

Both associates that helped us that day were wonderful.

Évaluation :

5

I rent a lot of trailers. Easy check in & hook up. Fast drop off. My go to location for trailer rentals

Évaluation :

5

Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh well

Évaluation :

5

I had issues with "checking in" online. The website would not accept my zip code, therefore would not let me processed with my check in.

Évaluation :

5

Helpful, fast and efficient staff. Equipment available. All as expected!

Évaluation :

3

The rep was not aware of my reservation in terms of equipment, date, time, destination, etc. she even told me it was not possible to get a uhaul cargo trailer. This is after I spoke to uhaul east bay regional office who direcome to this uhaul location letting me know I was all set

Évaluation :

5

I use this location all the time Fast & efficient

Évaluation :

5

Desk staff was excellent with my flat tire issue

Évaluation :

5

Great customer service. Helpful and friendly!

Évaluation :

5

All went well, friendly staff

Évaluation :

5

Ann provided an amazing experience. She made the process easy, enjoyable and my move a lot smoother. She's an asset to Uhaul.

Évaluation :

1

I reserved two furniture dollies which were excepted by a physical person and noted to my account. When I showed up to pick up the trailer I was told they did not have them and it was a unacceptable policy if U-Haul to take reservations for equipment that they had no intention to deliver. I picked up the trailer and upon my destination which is a few miles away I could see the right rear tire of the trailer was nearly empty.

Évaluation :

5

Not just a clean and well-located, the staff at this U-Haul made our experience even better. Professional, yet connecting with customers as people made our decision to rent at U-Haul as pleasant as possible.

Évaluation :

5

Thank you sir

Évaluation :

5

The Pleasanton location was perfect. Helpful staff and great facility. My problem was that it was the 3rd facility I had to visit to get a trailer that I reserved. My local San Francisco location had trailers but would not let them out, and when I got to the suggested Oakland location theirs that I reserved was broken, so I was sent to Pleasanton. Lots of extra miles and hours to make this rental happen but all the staff was very helpful and accomodating.

Évaluation :

4

The coordination at a corporate level is horrific. I will never use UHaul again for this type of service. The only thing that saved the experience is the work by the local teams who care about the customer.

Évaluation :

5

I reserved a 26' approximately 1-1/2 month in advance, and to pick truck up at u- haul Thorton ave Newark Calif. 2 days before I was to pick up truck U Haul called me that truck was not available. Yhey found a 26' truck in Pleasanton California costing more money to drive to Pleasanton and return! Very dissatisfied! Contract # 22640810.

Évaluation :

5

Vehicle was extremely old and noisy not at all comfortable for drive.

Évaluation :

5

Stellar employees. Best Uhaul experience I've ever had in my 30+ years using Uhaul.

Évaluation :

5

Nothing... I had a wonderful experience.

Évaluation :

5

If you only use the truck for one hr, there should be a discount. Since I'm automatically charged for 4 hrs.

Évaluation :

5

The employees of this location are amazing....

Évaluation :

5

Extremely happy with my experience moving. The movers were extremely impressive, hard working, and pleasant to be around. Overall, I couldn't be happier with my experience. Thanks for making such a stressful time so much easier!

Évaluation :

5

Thank you for taking care of our belongings. You're folks were excellent!

Évaluation :

4

I never drove the new cargo van. Someone should have given me some guidelines. I didn't know there was a rear view sight. I didn't know how to open the back left door.

Évaluation :

5

Please make sure everyone is wearing masks whenever they're within 6 feet of someone. An employee wasn't wearing a mask both times I came.

Évaluation :

5

I want to give a shout-out to the gentleman who hooked up my trailer (Scott?). He was a big help and even let me borrow some equipment I had forgotten. I will definitely be coming back. Thanks so much!

Évaluation :

5

I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.

Évaluation :

4

The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.

Évaluation :

5

Anne was very helpful & patient. Excellent customer service.

Évaluation :

3

Your website is terrible, very difficult to find information. I still cannot find invoices for my charges to submit to my employer for reimbursement. Communication is terrible, calling from random numbers and not leaving messages is counterproductive. Providing delivery windows of "9-4" is ridiculous. Scheduling delivery on a Saturday and then calling me Friday to tell me you don't deliver Saturday is terrible. Telling me a driver will call before arriving and then the driver showing up unannounced and telling me "I can leave if you want" when I ask them why they didn't call ahead like I was told they would is pretty shitty. I could go on...

Évaluation :

5

Easy & seamless rental of a quality clean and maintained 10' truck!

Évaluation :

4

Van was brand new with 17 miles on odometer. I was first person to use. Service to pick up great and a little slow on drop off but overall a very good experience.

Évaluation :

5

I think everything was excellent very good service friendly people and helpful. High recommend to my family and friends and neighbors. Thanks

Évaluation :

2

The young lady there is incredibly rude. Condescending, un-helpful, unprofessional.

Évaluation :

5

Scott was very nice. He was helpful and professional. Merci.

Évaluation :

5

They were very helpful and great to work with

Évaluation :

5

Fast in, fast out, fast return. The only feedback is sometimes it's tough to get someone to pick up the phone. Probably during high traffic time.

Évaluation :

5

Everything was wonderful. I am so impressed and will be back soon for more moving needs. My only suggestion: Maybe just lint-brush the front seats. A prior renter must have had a canine companion.... ;)

Évaluation :

5

Service was great. No need for improvement.

Évaluation :

3

It takes too long to get through on the phone. when trying to rent the equipment for more days it takes about :30 minutes. I dont have time for that when things are going bad and I need to extend rental days.

Évaluation :

5

Very nice employees! I will be back soon.

Évaluation :

5

Anne and team were very helpful in getting me the right vehicle in a timely manner. The facility and the equipment are well operated and maintained. The setup through the app is very efficient and easy to use. I will recommend all friends and family to this location.

Évaluation :

5

My pick up location changed and I was not notified. When I went to pick up they said someone should have told me. I had to drive another hour and half to get the container. The drop off date was made for a day they didn't drop off but that wasn't caught so even though we called, and they gave me the drivers phone number like it was still being delivered, it wasn't delivered. I couldn't even find out why until the next day. The delivery driver was very nice and helpful to my daughter. Very disappointed in the pick up and scheduled delivery times though.

Évaluation :

4

The people were great. But the after-hours return is a nightmare. Takes way too long. And, at a location in an area not as safe, would actually place your customers in danger.

Évaluation :

5

Very nice people

Évaluation :

5

employees service was outstanding...time to give the a raise. Steve Field

Évaluation :

4

I returned everything clean and with more gas than required. No improvements needed.

Évaluation :

5

N.D.

Évaluation :

5

one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.

Évaluation :

5

Steven was incredible friendly and helpful when picking up my Uhaul. Kindness goes a long way and his service encourages me to want to come back to this location when the need arises. Thank you Steven!

Évaluation :

5

Great service. Thank you

Évaluation :

2

Reserve a trailer 1 month on advance 1 day before my trip call me and let me know I am not going to be able to rent what I reserved try to leve th trailer on my detonation call customer service and I can't. You can cancel me but I cannot retur trailer in a different location.

Évaluation :

5

S.O.

Évaluation :

5

Merci

Évaluation :

5

Great service and very solid value. Thanks for this porgram.

Évaluation :

5

the entire process from beginning to end was seamless.

Évaluation :

4

B

Évaluation :

5

..

Évaluation :

5

Doing a good job already

Évaluation :

4

The gentleman who received my rental equipment upon completion was super friendly and helpful! He explained the totals and details of my overall rental very well. (Congrats on reaching 20 years, that was something he told me).

Évaluation :

1

While picking up the truck the customer service was really poor and harsh. The heater didn't work in the truck and we were frozen with cold temperature which is really a bad experience.

Évaluation :

5

This is my second time here, and the service has been great. This time, everything was smooth, and as expected. However, I would also like to mention my experience from the last time, which was 4 months ago. I drove out without confirming the miles and fuel level, but immediately realized that the fuel was one step lower than what was indicated in the contract. I drove right back in, and the associate at the counter added a fuel credit immediately. On return, I had over-filled the fuel by one step, and they added a further credit towards that without me asking for it. I really appreciate any business that tries to make their money honestly.

Évaluation :

5

people were great work was great service was super great

Évaluation :

5

Nothing the staff at this location are knowledgeable and friendly

Évaluation :

5

Very happy with the service and availability

Évaluation :

5

Spotless, secure environment. Friendly, helpful staff. Great experience.

Évaluation :

5

I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.

Évaluation :

5

The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.

Évaluation :

5

You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.

Évaluation :

1

The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the "system wasn't cooperating." I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Évaluation :

5

Everyone was helpful in securing our RV storage site. Very professional.

Évaluation :

5

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

Évaluation :

5

The crew here are awesome! Especially Ann

Évaluation :

1

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren't stressed enough. The manager on duty didn't think it important enough to get on the phone with us. Horrible experience.

Évaluation :

5

Always professional and helpful

Évaluation :

4

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Évaluation :

3

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for 105 $cheaper.

Évaluation :

3

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

Évaluation :

3

I was issued a locker that was already in use and locked.

Évaluation :

5

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

Évaluation :

5

perfect storage unit, easy access and super clean

Évaluation :

5

no issues moving in, accessing locker and moving out

Évaluation :

5

Staff is great. Location is convenient.

Évaluation :

5

Fast and convenient check in. Customer service was great.

Évaluation :

5

great value for RV storage.

Évaluation :

5

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.

Évaluation :

5

Thank you so much! You have such a kind, helpful desicated staff at this location❤️

Évaluation :

5

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Évaluation :

5

Excellent service! We were set up and had our unit in minimal time! Thank you!!

Évaluation :

5

Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.

Évaluation :

5

Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.

Évaluation :

5

Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the location

Évaluation :

5

Very efficient and quick process.

Évaluation :

5

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Évaluation :

4

The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.

Évaluation :

5

Very helpful staff

Évaluation :

4

My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.

Évaluation :

5

Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service 

Évaluation :

2

1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn't be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!

Évaluation :

5

Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.

Évaluation :

4

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

Évaluation :

5

I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.

Évaluation :

5

Very helpful

Évaluation :

4

The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.

Évaluation :

5

Great experience! Thank you!

Évaluation :

5

Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.

Évaluation :

5

Very helpful staff!

Évaluation :

2

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Évaluation :

5

service was great since they were short some staff

Évaluation :

5

Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!

Évaluation :

5

It was a very pleasurable experience!

Évaluation :

5

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Évaluation :

5

Great service. Very knowledgeable, professional and fast move in process.

Évaluation :

5

I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

Évaluation :

4

The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.

Évaluation :

5

Great experience

Évaluation :

5

Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Great experience!

Évaluation :

5

Very, Very helpful and a pleasant experience.

Évaluation :

5

I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Évaluation :

5

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Évaluation :

1

I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Évaluation :

4

The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Évaluation :

5

James was top notch.

Évaluation :

5

Great service and good facility

Évaluation :

5

Staff was always friendly and courteous.

Évaluation :

5

Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

Évaluation :

5

Your storage hours should be extended to beyond your office hours.

Évaluation :

5

Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

Évaluation :

5

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Évaluation :

5

Aucun

Évaluation :

5

Great service, great security.... great value .. couldn't be happier with your company

Évaluation :

5

abraham was professional and helpful. I look forward to continuing to do business at this location.

Évaluation :

1

I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

Évaluation :

3

I was disappointed with the employees at this location. Not professional. Sad

Évaluation :

5

A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Évaluation :

2

extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Évaluation :

5

The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Merci.

Évaluation :

5

Excellent service!!!

Évaluation :

5

Very welcoming and friendly staff.

Évaluation :

5

Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

Évaluation :

5

Friendly and helpful staff. Very clean storage warehouse.

Évaluation :

5

Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

Évaluation :

4

Good Job

Évaluation :

5

No further comments

Évaluation :

5

The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

Évaluation :

5

Great Information, assistance, and attention to our needs! Merci

Évaluation :

5

Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Évaluation :

4

My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay 20 $late fee.

Évaluation :

5

Clean and well ran. Would recommend to all!

Évaluation :

5

Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

Évaluation :

5

Much more efficient than I had expected. It is good to find an organization that actually works well!

Évaluation :

5

Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Évaluation :

5

Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Je les recommande fortement. 

Évaluation :

5

Excellent 👍

Évaluation :

5

Deanna was very helpful

Évaluation :

5

Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Évaluation :

5

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

Évaluation :

5

consistently exceeds expectations

Évaluation :

5

Really painless transaction Clean facility Great Value !

Évaluation :

5

great

Évaluation :

5

Dana is always so sweet and helpful!!!

Évaluation :

5

We were impressed with the space area for our RV..Thank you for your help..

Évaluation :

5

Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Évaluation :

5

Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Évaluation :

3

Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

Évaluation :

5

Little pricey but very nice facility. The layout of the sales area was not that good.

Évaluation :

5

We have stored here before, and that's why we came back. Good service and security

Évaluation :

5

Everything went very smoothly.

Évaluation :

1

I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Évaluation :

5

Great customer service!

Évaluation :

5

Marissa and (didn't get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Évaluation :

1

Horrible service

Évaluation :

5

It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

Évaluation :

5

Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

Évaluation :

5

Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

Évaluation :

5

Everyone was very nice and helpful.

Évaluation :

5

0

Évaluation :

5

Facility clean and well-lit.

Évaluation :

5

Excellent service

Évaluation :

4

the staff are the best

Évaluation :

5

Wonderful experience

Évaluation :

5

Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

Évaluation :

5

I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

Évaluation :

5

The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

Évaluation :

5

Great customer service from the beginning til the end. Great Job U-Haul!

Évaluation :

5

Very accommodating.

Évaluation :

5

Definitely going to be my go-to for my storage needs in the future.