Customer Reviews for U-Haul Storage of Pleasanton

2 797 évaluations

5555 Sunol Bl   Pleasanton, CA 94566

(510) 632-6828

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(510) 632-6828

5555 Sunol Bl
Pleasanton, CA 94566

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Service was great! I receive phone calls from real people, text messages, and emails. Communication was great and everything was on time as promised.

JUDY H. 
Évaluation :
5

This location was awesome. Ann, who was out Primary contact was wonderful.

Mary L. 
Évaluation :
5

Nothing.Your the best.Do not mess with perfection..

RONALD C. 
Évaluation :
5

I would like to see more 6x12 Utility trailers in Bay Area (I drove 20 miles to pick up this trailer)

VITALIY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callan F. 
Évaluation :
4

Disappointed with ignition on truck. Took 2-5 mins to start truck every time. Spent 20 mins trying to start truck. Not happy. Over charged

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois S.  |  Premières impressions 
Évaluation :
5

good good good good

Chien O. 
Évaluation :
1

I was not a customer of Uhaul on this occasion. Staff keep using my email address to complete some form, so I'm getting spammed every time someone checks out a truck. Be warned to anyone who hires Uhaul and shares their data with them.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilou R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMERPAUL A. 
Évaluation :
5

Great staff, fast and friendly

James R. 
Évaluation :
5

No need already working great

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

N.D.

Allen M.  |  Premières impressions 
Évaluation :
5

Great service and friendly staff. I highly recommend this U-Haul.

Salomon L. 
Évaluation :
5

Thank you for a stress free transaction. Everyone was helpful and pleasant.

John B. 
Évaluation :
1

Not sure why I have received this survey…

Karen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james g.  |  Expérience générale 
Évaluation :
4

The drop off and pick up dates were very fluid…each time I was told one date and it was always changed. But Manteca was managing since boxes were delivered to Tracy.

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TETSURO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER L. 
Évaluation :
5

It was so easy. Truck rental was so reasonable

VIVIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
5

I think I was charged incorrectly on my rental. I'd luck to speak to someone to compare costs. Can you email me a receipt with break down. I had a free unit to ytilize due to us renting the truck. Jennyoflivermore@gmail.com 510-362/5049 Jenny

Jennifer L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO R. 
Évaluation :
5

Always great

DIRK C. 
Évaluation :
5

Very clean and exceptional customer service

Adrianne F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D.  |  Expérience générale 
Évaluation :
5

Rental online was quick ad easy. Upon pickup the agent was professional and personable, the truck was ready, clean and in great condition. The return was quick and efficient. No negative to report

RONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo S. 
Évaluation :
3

storage space is quite far from elevator

Sandeep M.  |  Premières impressions 
Évaluation :
5

How you treat a non for profit to aid the community is PRICELESS! Living Water Outreach Services thanks you!

Derrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hojoong C. 
Évaluation :
3

Took a long time to check in. Staff was unfriendly and a little pushy.

Salvador V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

All good. Friendly employees.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE H. 
Évaluation :
5

Front desk persons were great. I would definitely recommend this and visit for future needs.

SAURABH M. 
Évaluation :
2

UBoxes arrived 5 days late. I had to buy some replacement items. Very unhappy with the service

Robert R. 
Évaluation :
1

From pick up to return, it's been one problem after the other with your lack of customer support, pertinent information regarding specific time frames etc, mobile apps systems not working, having me there 2 hours on hold waiting for an agent to allow the system to check in properly to it not working at all, not taking in the photos to return again another hour ordeal. This was the worst experience and will not use uhaul again, as well as the overpriced per mile is robbery.

Michael R. 
Évaluation :
3

Rented box trailer for pick up Livermore order was canceled had to settle with 6x12 open trailer very disappointed

KENNETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Scott was fun, knowledgeable and professional.

Amy D.  |  Premières impressions 
Évaluation :
5

The facility is very clean and well lit. There is plenty of parking and multiple docks for convenience. There are carts available which make it easier to transport things back and forth. The alarm is a little loud and the "community drop off" should be monitored more closely since people drop off paint, "junk", and are able to access the area without being a customer.

RUSSELL H.  |  Expérience générale 
Évaluation :
5

Used contactless pick up and it didn't work. But employees at desk helped out so everything worked out.

RUSSELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Y. 
Évaluation :
3

I rented a 5x8 cargo trailer for 24 hrs with pick up and return to the Sunol Blvd site in Pleasanton. Right before the pickup, I realized it was best for me to leave the trailer at the destination of the move (Davis, CA) so I asked the person who checked me in to change my reservation. I was told the trailer had to be returned to the same site. I later found that is true only for utility trailers, not cargo trailers, so that was a bit of a disappointment. Other than that I really like the overall ease of use of the online reservation system and the process to return the equipment after hours.

VINCENZO S. 
Évaluation :
5

so easy. Just reserve , and pick up. I had a delay and needed the van one more day- all i did was call and they just adjusted on the phone. Returning was as easy as renting.

KAREN A. 
Évaluation :
5

Fantastic from start to finish !! Thank you very much. GREAT staff!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP N. 
Évaluation :
5

I rented a climate controlled unit & it was a very clean facility w/ very good amenities. I even ran behind on rent & they called said they were gonna auction it, my fault. They even offered a to settle for 1/2 price witch I thought was great except I'd never be able to rent a storage from u-haul anywhere ever again. Ouch can't have that down the road cuz ya never know. So I ponied up the full monte & we were flush w/o being blackballed. It's a storage locker. Your throwing good money storing your crap. Now I'm sharing one. There's things you just don't want hanging round the house ya know......

William M.  |  Expérience générale 
Évaluation :
5

Fantastic Experience! I highly recommend this facility!

Steven I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaphonia W. 
Évaluation :
5

Very wonderful and friendly customer service. They made it so easy to rent a truck!

SONIA E. 
Évaluation :
5

Amazing people, I've never seen such a well-run place. Fast and smart. This is the Pleasanton Sunol location. Give them all raises. Unlike the Livermore location, where it was like dealing with dead people.

Christine M. 
Évaluation :
5

Employees were courteous and helpful. I got a trailer hooked up and I was out of there in less than 10 min.

Donald F. 
Évaluation :
5

Quick and easy. All around good.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRADIP.KUMAR M. 
Évaluation :
5

Loving the mobile check-in and check-out

Dexter D. 
Évaluation :
5

no complaints, all was good.

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

They had and efficient service and everything was easily accessible

Conrad M.  |  Premières impressions 
Évaluation :
5

Wash outside of truck

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuki Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenay G.  |  Expérience générale 
Évaluation :
5

Everything is very good

WILIBALDO G. 
Évaluation :
1

I've been waiting for a call back for 3 weeks now because they sent me an email saying i still had fees to pay but when i look on line it says 0 and I felt like the employees there were unprofessional people and rude so yep won't be giving y'all my business anymore. The only person that seemed to help me was quinton and I don't believe he is at the location.

Jaylen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID JOSEPH C. 
Évaluation :
5

The staff there were very kind and helped me through everything I asked and did not know. I felt so welcomed and I will definitely use it again when I need.

Juan Z.  |  Online Move In 
Évaluation :
5

Keep doing what you're doing! Great experience!

MICHAELRAYMOND H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Expérience générale 
Évaluation :
4

I know we're in a drought, but the exterior of the van was filthy! And my "luck" was that I got a 20' van with 156 miles on it! And the worse part about the entire experience, was that it ONLY had about a 1/4 of a tank of gas! Does NOT make starting a moving day very fun, when I had to go to the gas station FIRST THING.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve V. 
Évaluation :
5

The staff was nice and super helpful!

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
1

No one picks phone for customer service. Cost me extra day. Initial input in the veihcle was wrong which pointed to cost me 870 $for 2 days and 10 min distance move. Had to come all the way back again to get it corrected. I have always rented U-haul before and it has always been excellent experience. But this one was the worst and cost me a lot time, effort, anxiety and stress due to lack of remote customer support avaialability.

Amrutavijay N. 
Évaluation :
1

Get a trailer that works and one that doesn't have you driving on interstate 40 at night with no lights and then was delayed to get it fixed 5 hours in NM desert waiting on the fix!

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yeni M. 
Évaluation :
5

This was, by FAR the best UHaul experience I have ever had -- and maybe the best *equipment*rental* experience I have ever had. I had a weekend-long very stressful project ahead of me, and was worried maybe most of all about the UHaul pieces, having had problems in the past at OTHER locations. This. Location. Is. Awesome. I only rented there because it was closest to where my projects for the weekend started. It's about 1,5hrs from my house. In the future, EVERY time I need a truck or trailer that I could get form UHaul, I will make every effort to rent from this location first, and will DEFINITELY recommend it to anyone who asks. There is a difference. There may be other good locations, but, if there are, I haven't found them yet. This place is exemplary, and should earn all the awards and recognition. The staff is professional, on top of things, and friendly; the entire transaction was careful, but also efficient -- both renting and returning. And the lot is conveniently huge and easy to deal with, as is the entry/exit from the street, etc. Awesome place. Awesome people. Shockingly better than any of the many UHaul experiences I have had in the past. Thanks for everything. Stay great, and stay safe!

JAMES P. 
Évaluation :
5

Not much. The staff was extremely helpful.

MICHAEL M. 
Évaluation :
4

Make sure the air conditioner works.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilford K.  |  Expérience générale 
Évaluation :
3

-Communication could improve. I would have liked to have a receive a clear window of time for pick of and drop off of my boxes. When I ask I was told 7am-4pm and had to push to hear a window of 12-4. Had the same problem when they were dropped of at our next place. The driver called and said they were coming early and I had made a note to call my husband's number as I was hosting my sister's bridal shower but that did not happen, so it became a stressful situation that could have been avoided if the note on my file was passed to the driver and they followed delivery time windows. -Communication- I was told the boxes could easily be lined up in my carport. When they were delivered they came on trailers that they stayed on and had to park 1 in the carport and 2 on the street because the boxes opened in 2 different directions on the trailer. This was frustrating as it was not what I was told and they guy that delivered them was not very happy that I was questioning why he couldn't do what I was told on the phone and he was not very accommodating. -furniture mats- We had enough for what we needed but in each Ubox it said there would be 24 mats but we only received 12 mats in each -payment/communication. I was unknowingly charged and extra 50 bucks. When I called to question it, they said the fee was because they moved my boxes to another facility out of town for some reason. I was never notified of this and luckily I did not need to access my boxes while in storage or this would have been very frustrating. I had to submit a claim to have my 50 reimbursed which it eventually was. -communication- the pleasanton site did answer the phone each time I called, but uhaul as a company had extremely long wait times when I called -box number recommendations- the online recommendations for uboxes I would need for a 2 bedroom apt was 3 Uboxes. We had them packed full and still needed to take mattresses and other large items to a friends house to store because they did not fit. I would have needed 4 boxes and I do not think we have more stuff than the average person. I luckily had the first month free deal on the storage boxes so that helped, but if I had to pay the full monthly for each storage box and had to deal with these issues then I would have been very disappointed

Katrina N. 
Évaluation :
5

S.O.

RUSS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

Great service. The nicest U-haul location I have visited. Very helpfull staff.

Byron P. 
Évaluation :
3

The girl with the dreads is very rude and horrible customer service. She needs to be more approachable when customers ask her questions. Very stand-off. Hard to get ahold of anyone via phone. Anne is a gem!!!! Very sweet nice lady. If she was the only one working there my rating would be different. She is customer service!!!

Rodney F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anindya R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ILLYASHA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew H. 
Évaluation :
5

Great exerience!

Steven I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliaksei A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenay G.  |  Premières impressions 
Évaluation :
3

The directions were not clear and I had several issues with my code. There was no lock in my unit. The staff was friendly and helpful when I request help, hence the 3 stars. Otherwise, I'd give my experience 1 star.

Brandi F.  |  Online Move In 
Évaluation :
5

This location was AWESOME! Had a massive issue with getting this location back to my assigned location. And “crystal” at (510) 729-6642 was literally the most rude down right useless employee, who refused to help. I had to call three different people to get someone to assist, who updated my reservation back to how it originally was. Since I know you record your calls, please feel free to take a listen. I think you're be just as shocked as I was with her service. Again I want to make clear the physical drop off location was perfect all employees were top notch.

Jamie M. 
Évaluation :
3

Pick up location forgot to put moving cloths in the truck. Huge inconvenience since we had to go back to another UHAUL location to get the cloths which took an hour to get to and back.

Garrett G. 
Évaluation :
5

Great staff!

STEVEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YELENA JENNIFER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blanca a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mat M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

I need my deposit back

CHARLENE W. 
Évaluation :
3

My code didn't initially work, which was close to bring a significant problem. Fortunately the team was able to address it before going home for the night. It also wasn't clear that I needed to bring my own locks and the team I was working with in the office didn't mention this either.

Andrew F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay B.  |  Expérience générale 
Évaluation :
1

The facility was severely understaffed. The person helping had to help number of other people while serving my request. I went to reserve a storage and it not a pleasant experience. I reserved the contract on-line for 99,95 $, when I went to the office to sign the contract, they could not retrieve it for a long time, I had to retrieve it on my phone and show it to the staff. When they retrieve the contract they said it is 104,95 $. Just a bad experience overall. I will not recommend uhaul to anyone for any service.

Pani K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F.  |  Online Move In 
Évaluation :
5

The staff here is great!

Korey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle t.  |  Expérience générale 
Évaluation :
5

Very nice staff. Great customer service.

deborah c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Z.  |  Expérience générale 
Évaluation :
1

I couldn't figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.

Marina B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin R.  |  Expérience générale 
Évaluation :
5

I will use again in the future

DARRELL B.  |  Expérience générale 
Évaluation :
5

I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts Green

DENISE G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandrasekhara S.  |  Premières impressions 
Évaluation :
5

Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facility

Joseph C.  |  Expérience générale 
Évaluation :
5

The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.

Pam O.  |  Premières impressions 
Évaluation :
5

Great access to second floor because of elevator. Thank you for the use of the carts too.

Eric P.  |  Expérience générale 
Évaluation :
3

Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I'm treated. Wow!!

Rodney F.  |  Premières impressions 
Évaluation :
5

The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I've seen at U-Haul. She deserves a raise and a promotion! Thank you so much!

SUSAN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
4

I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.

kenneth o.  |  Premières impressions 
Évaluation :
2

My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn't specified clearly in the facility, so I wasn't aware there are stairs to access my unit when I rent, otherwise I might rent another unit.

EMILY S.  |  Premières impressions 
Évaluation :
2

Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!

Thomas U.  |  Expérience générale 
Évaluation :
5

I'm only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can't remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I've worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy's job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn't deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn't a way to attach a lock. I truly hope the company doesn't take a lazy approach to reviews and doesn't actually read what your customers are saying.

kyle D.  |  Premières impressions 
Évaluation :
5

They were really great to me

KATRINA H.  |  Premières impressions 
Évaluation :
2

I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.

Sugnaben B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen L.  |  Premières impressions 
Évaluation :
4

This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey however

Debbie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.

Steven N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiren D.  |  Expérience générale 
Évaluation :
5

Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.

Joseph C.  |  Premières impressions 
Évaluation :
5

Deanna was very helpful in selecting the space that I needed. Thank you....

Robert B.  |  Premières impressions 
Évaluation :
5

Great experience - thank you!

Leo O.  |  Premières impressions 
Évaluation :
5

Thanks for the service and support.

Sanjay M.  |  Premières impressions 
Évaluation :
4

Great staff very friendly and helpful especially Ana she was a treat to work with.

Gary B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor K.  |  Premières impressions 
Évaluation :
5

The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I'm happy with the service provided.

Susan S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara M.  |  Online Move In 
Évaluation :
2

I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn't close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn't want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.

ALEXANDER C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frieshta L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Online Move In 
Évaluation :
5

I've recommended this place to others already.

Rebecca W.  |  Premières impressions 
Évaluation :
5

Excellent staff easy to get in and out of storage very secure and very accessible.

Conrad M.  |  Expérience générale 
Évaluation :
5

So far so good

William C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D.  |  Expérience générale 
Évaluation :
5

Sierra Hayes is tremendous when it comes to customer service and LISTENING to the customers needs. It's the most important trait you can have in life in general. Thanks again Sierra and I'm sure your in line for a promotion in the near future.

Albert T.  |  Expérience générale 
Évaluation :
5

Everyone is always helpful and the service is great! Keep up the good work.

ROBERT B.  |  Premières impressions 
Évaluation :
5

Incredibly convenient and staff was incredibly helpful!

Shanye H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
4

I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.

Luanna S.  |  Online Move In 
Évaluation :
5

Overall a great experience, I did have a repeated issue with an open skylight above my unit that I had to ask to be closed on multiple occasions, fortunately it did not rain in my unit but it did add to my stress. The team in Pleasanton was very friendly and helpful. I recommended to family who now store their holiday décor at the facility

Kate D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M.  |  Expérience générale 
Évaluation :
5

Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I'm very happy with how things turned out.

MAKIN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred B.  |  Premières impressions 
Évaluation :
3

The sizing is not the best online had to upgrade to a larger unit

Jennifer H.  |  Online Move In 
Évaluation :
5

Always easy to access, carts available, and services provided where always helpful. Thanks

Brian J.  |  Expérience générale 
Évaluation :
2

Drop off location owner was super rude.

felipe m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B.  |  Premières impressions 
Évaluation :
5

Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh well

Gordon Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven s.  |  Premières impressions 
Évaluation :
5

I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.

My-Dung (Sandra) H.  |  Premières impressions 
Évaluation :
4

The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.

Tracy H.  |  Online Move In 
Évaluation :
5

Anne was very helpful & patient. Excellent customer service.

Hang D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle t.  |  Premières impressions 
Évaluation :
5

I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.

leigh b.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christian s.  |  Premières impressions 
Évaluation :
5

You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.

jennifer s.  |  Premières impressions 
Évaluation :
5

Everyone was helpful in securing our RV storage site. Very professional.

Doug H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn L.  |  Online Move In 
Évaluation :
5

The crew here are awesome! Especially Ann

Korey C.  |  Premières impressions 
Évaluation :
5

Always professional and helpful

Terry H.  |  Premières impressions 
Évaluation :
4

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Ashli A.  |  Premières impressions 
Évaluation :
3

I was issued a locker that was already in use and locked.

Spencer G.  |  Premières impressions 
Évaluation :
5

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

Jeff K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin m.  |  Premières impressions 
Évaluation :
5

Fast and convenient check in. Customer service was great.

christine c.  |  Premières impressions 
Évaluation :
5

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Theresa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luciano L.  |  Premières impressions 
Évaluation :
5

Excellent service! We were set up and had our unit in minimal time! Thank you!!

Mark H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K.  |  Premières impressions 
Évaluation :
5

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Gregg C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce n.  |  Premières impressions 
Évaluation :
5

Very helpful staff

Ryan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shadroo b.  |  Premières impressions 
Évaluation :
4

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

Jane S.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

Robert H.  |  Premières impressions 
Évaluation :
2

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Laura F.  |  Premières impressions 
Évaluation :
5

service was great since they were short some staff

Wilford K.  |  Premières impressions 
Évaluation :
5

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Tom H.  |  Premières impressions 
Évaluation :
5

Great service. Very knowledgeable, professional and fast move in process.

SHARON V.  |  Premières impressions 
Évaluation :
5

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Kathleen P.  |  Premières impressions 
Évaluation :
5

James was top notch.

Stephen K.  |  Premières impressions 
Évaluation :
5

Great service, great security.... great value .. couldn't be happier with your company

Russ T.  |  Premières impressions 
Évaluation :
5

abraham was professional and helpful. I look forward to continuing to do business at this location.

Zachary G.  |  Premières impressions 
Évaluation :
5

Very welcoming and friendly staff.

raymond b.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Very clean storage warehouse.

Lionel L.  |  Premières impressions 
Évaluation :
4

Good Job

ROBERT W.  |  Premières impressions 
Évaluation :
5

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

Barbie G.  |  Premières impressions 
Évaluation :
5

Really painless transaction Clean facility Great Value !

Bill L.  |  Réservation 
Évaluation :
5

We were impressed with the space area for our RV..Thank you for your help..

John B.  |  Réservation 
Évaluation :
5

Marissa and (didn't get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Eric H.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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