Customer Reviews for U-Haul Storage of Poughkeepsie
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

To much for a storage unit.

Évaluation :

5

Ashley Garcia in Poughkeepsie, NY was fantastic. A-plus! When calling U-Haul over the past month, all staff were very courteous and helpful. The only thing I don't like about U-Haul is that when I was put on Hold, the same message kept repeating itself. Music or silence would be better. The repeated message to go online, etc., etc. made me think I wasn't going to connect with the office I needed.

Évaluation :

5

I would use u-haul storage again next time I will need to store my personal effects

Évaluation :

5

I was very pleased with the Facility.

Évaluation :

5

The U-Haul rental location and the storage location (both on South Road, Poughkeepsie) are excellent. Vehicles are always clean, storage facility was clean and well lit, staff are helpful and knowledgeable.

Évaluation :

1

You quoted a 10' x 10' unit. First, I got there to move the items in the until, placed all the stuff on 4 dollies and proceeded to roll around to find my unit. It was located on the 2nd floor so I began looking for the elevator. NO ELEVATORS!! How and I, a 60 year old woman with back problems, supposed to lift all my stuff up a flight of stairs?? On top of that, the unit wasn't even 10' x 10'; it was more of a closet size, I guess a 5' x 5'. I called customer service and you had no other available units. I call the storage place next door, reserved a uni and I. 15 minutes, I was able to enter their building and start moving in. Your customer service was mediocre; it took too long as they kept putting me on hold so I hung up. I later spoke to Mikaela I. Customer service who was VERY helpful in telling me what to do to cancel the unit. Will never us this u-haul service again!

Évaluation :

4

My only complaint was the water pipe in my storage unit

Évaluation :

3

Someone was always living there . It was easy for people to push the doors open to get in . I got a bigger version of my unit across the bridge for much less . And the floors seemed like they were never mopped .

Évaluation :

1

My first location was not available and when I rushed to the Poughkeepsie location the staff was rude and confrontational. There was an issue with my reservation not pulling up it was connected to the wrong phone number I was threatened with the police being called on me because i asked for assistance. Come to find out this is an everyday practice at the Poughkeepsie location.

Évaluation :

5

Check in at the Poughkeepsie facility was simple, friendly and amazing Thank you

Évaluation :

3

I had trouble getting into the facility numerous times and you don't have an easy way to reach anyone. And I noticed that there is no elevator to the 2nd floor. How wrong is this. And I was out of the unit by the end of the 1st of September and was given a call looking for my September payment. Terrible communication conditions.

Évaluation :

5

The fork lifter and the two young males who attended me at the counter were super helpful and kind.

Évaluation :

1

Three phone numbers is an absurd requirement and I cannot image the benefit to you .. there was no clear indication from the staff that the storage was located off site, and only told me how to get there after I asked. The description of the layout and move in was completely lacking and there is no room for a truck to pull up and drop off stuff without taking 4-5 parking spaces. I will not even consider using UHaul for storage again, I'm sorry to say.

Évaluation :

5

We have used this storage facility three times and multiple times their truck services. Excellent customer service!

Évaluation :

5

U-haul system for tracking the u-box progress is seriously flawed, which caused a lot of anxiety. They ultimately arrived on time, but a better system is needed.

Évaluation :

5

Great experience very helpful and courteous staff and very clean easy accessible facilities. I'm very pleased with my decision will definitely recommend to friends and family.

Évaluation :

3

When storage is paid late and after paying up to date . There needs to be someone to take off the lock U-Haul puts on. Had to call to get someone to come out the next day to take lock off in which my time was wasted.

Évaluation :

2

I was looking for an office in storage building. When I went to unit, zip tied with a tag. When I jiggled it, the building alarm went off. Called GM with no call back. Asked tenant…. SHE said go down the street. Called-no answer. Spoke with Scott/national-he couldn't get a person. Didn't know where office was. Asked across the way at another storage facility, said right past Barnes and Noble on right. It would help to have a sign in the window. Had a pair of scissors. Cut my own zip tie. Alarm went off. Lock inside. It was confusing

Évaluation :

3

My only issue was the I would put in my code to check in it would welcome me…But when i put code in to open the door it would say access denied

Évaluation :

5

Best prices!

Évaluation :

5

Storage place was always well lit, clean and safe at all times I needed to go inside. I didn't need a long stay, but if I ever do, UHaul will always be my choice in storage rooms

Évaluation :

4

Overall it was good, a young lady had to come help me with my pin (gave me a 4 pin not 5 pin)

Évaluation :

5

Agent handling my storage unit was very helpful

Évaluation :

1

The password provided did not work. Could not get in contact with anyone. Did not receive working password until next day. Caused me an extra day of a truck rental and additional gas and mileage.

Évaluation :

5

No free one month rental.

Évaluation :

3

Very expensive units

Évaluation :

4

I found a dead mouse in my unit.

Évaluation :

5

If I ever need storage in the future, I would definitely use U-haul storage again.

Évaluation :

2

I moved out and was still charged an additional month. Tried multiple times to reach store and after wasting my time calling and calling and calling I finally got threw to the Poughkeepsie store. Employee told me I wasn't in system at all . If I am a non existing customer, then how can they automatically take money out of my account? I was then put on hold for a while to be told the manager will handle it the next day. It is now two days later… I am now still waiting for a refund and still NOTHING

Évaluation :

5

Merci.

Évaluation :

5

Truly appreciate professionalism

Évaluation :

5

Jennifer and staff at the Poughkeepsie location went above and beyond for me. I had an excellent experience with the team. Thank you to all.

Évaluation :

5

The neighbor donation area is very helpful to have!

Évaluation :

5

The only thing that I saw was a beam smack in the middle of the unit,of which I worked around.

Évaluation :

5

The manger Jennifer is a wonderful person. Very knowledgeable and so patient. You need more people like this in the world.please acknowledge her well performance.

Évaluation :

5

Brian was very helpful and polite very professional im happy that people in SC. understand there job title well thank you Brian, but I must say Poughkeepsie U-Haul were the worst

Évaluation :

5

Jennifer Brunetti-Irizarry has a wonderful staff. They are all pleasant and very helpful. I always have a good experience when interacting with them.

Évaluation :

4

Difficult getting someone on the phone in the store. If you have issues there is no one available.

Évaluation :

5

Absolutely wonderful!! Staff was so very friendly and helpful, making everything a breeze! Facility was very clean! Would definitely recommend!

Évaluation :

5

Their self storage is very clean and climate is excellent. I've been to different storage places and they are horrible. That why I switched to Uhauls . Thank you for your excellent. P.s. the cleaning lady keep that places does a excellent job . Even the bathrooms are clean.

Évaluation :

1

The facility was fine however There was a problem when I went to move in to an additional unit and the staff on South Rd handled the problem terribly. I was not treated well and lost about half a day trying to sort things out. I had such a bad experience that I subsequently ended up vacating the two spaces that I had for over a year and moved to another storage facility. Very bad experience with counter staff on South Rd.

Évaluation :

5

Had trouble changing my unit to a bigger one on line and through customer service, had to actually go the Uhaul store to make it work

Évaluation :

5

The staff went above and beyond to help my needs I wish we had more of that when it comes down to customers getting what they need U-Haul you are the best thank you and God bless you keep up the good work.....

Évaluation :

3

Consejos poner elevadores

Évaluation :

5

Everyone is always very friendly & Helpful!

Évaluation :

2

Had to rush to move out of unit before we were ready to avoid being charged for a whole additional month because uhaul is one of the only storage units in the area that have no programs for pro-rating, day by day plans or being able to move the payment due date for convenience. If we ever need a storage unit we definitely won't be using again for that reason. Otherwise, staff was mostly friendly - except towards the end when we needed to close out our unit and at least it was secure and clean.

Évaluation :

5

Manager and her team were professional. It was a pleasure doing business with them.

Évaluation :

4

Walk up not good for seniors

Évaluation :

5

Like an apartment I feel if you move out before the 15 th iof the month I think you should get some money back from the unit and not be responsible for paying for the whole month ; maybe you could consider working that into your contract ; I’m just saying

Évaluation :

5

Friendly patient and answered my questions.

Évaluation :

4

What is there to say? I found everything convenient and adequate.

Évaluation :

1

Terrible experience from start to finish. The initial box drop off time was delayed by more than two weeks. Promised to waive storage fee as compensation, but did not. During shipping could not tell us where the container was at. On planned delivery day was told that the container did not leave loading point, this was false. Did not show up at delivery time. Took four phone calls to get the box picked up after usage and two days of time. When box was picked up was contacted by U-haul to arrange a pick up time. Nobody in this organization has any idea of what they are doing. Chaos!

Évaluation :

5

i did find a mouse in my unit

Évaluation :

3

Wonderful help with moving. It was just the right thing for us.

Évaluation :

1

UHaul stored my Uboxes at the wrong location and then said they wouldn't deliver them because they were too far away. After 10 days of spending every day on the phone, UHaul agreed to deliver them on a Friday at 3. I took off work. I hired movers. The boxes never showed up. No one called. They were finally delivered 3 days later. And now I'm still being charged storage fees. I've lost A LOT of money and time and had my family sleeping on a floor for days because no one at UHaul was willing to fix the problem they caused. I will never use UHaul again.

Évaluation :

5

Moving is so stressful and trying to coordinate everything adds to the stress. I would suggest that if we are told we will be contacted with a window of pickup/delivery, that actually happens the night before with a contact with an updated ETA on the day of. I was told I would have a window to work with and was never given one, making it difficult to orchestrate packing/loading. However, the Newburgh location was helpful in problem solving.

Évaluation :

5

Staff were very helpful Jennifer your the best Thank you so much.

Évaluation :

5

The facilities Manager, Jennifer Brunetti-Irizarry, was superb. Very professional and most importantly, very helpful.

Évaluation :

1

I was given the wrong unit and I was charged for the lock box ven though your website says it's free. I was sent to one facility and the staff was not knowledgeable and received poor service

Évaluation :

5

Always clean, safe and secure environment!

Évaluation :

3

Second story unit with no elevator you had to carry everything up the stairs Not good idea for storage unit

Évaluation :

2

Disappointed with my stay, the code that was set up for me never worked. Every time I went to get something from my unit the door was broken and had to use the smaller door in front that can't be held open. Was never told my 10x10 unit had a steel beam about 3 to 4 feet in from the door which made it very difficult to put my property in and out of the unit.

Évaluation :

3

It was an average experience overall. There was never any physical presence during the entire rental. In short, we never met one U-Haul representative during the entire rental period at this facility. Additionally, the sliding doors did not work on our final day so any movement of goods were via the door entrance. Further, only two carts were available.....and we were the only tenants there! Finally, the monthly cost was high enough but the fact that U-Haul would not pro-rate the final month when we moved out permanently on 2/12/21 is unconscionable! How dare U-Haul charge a full month's rent is beyond me! Hopefully, we will not require a storage facility again but if we do U-Haul will not be our first choice!

Évaluation :

1

Your manager in the Poughkeepsie office is very rude that is why I left at least my new storage unit where I’m at I don’t have to deal with rudeness

Évaluation :

4

I wish they expressed that pricing reflected a 2nd floor unit only accessible by stairs. No elevators.

Évaluation :

2

You should really have sliding doors instead on ones you have to pull open. Difficult to do with your arms full of stuff

Évaluation :

5

Aside for a few hiccups in the beginning with the system not registering my code and not having proper access to my storage, once the issue was corrected my experience was good. The facility is clean and easily accessible which facilitated my move with peace and comfort.

Évaluation :

2

It was clean and well lit, however, super inconvenient with the doors (not being able to stay open when transporting items in and out, and the stairs... not convenient either. Also, I was charged for a month I will not use as I left the day before the new month started, but trying to get reimbursed proved to be a nightmare. After calling U-Haul twice, being on hold at least thirty minutes each time, i was told to go to the store. I did, they told me to speak with the manager, tried getting ahold of him and he was unavailable. Had to go to the store a second time after someone from U-Haul told me to go to check out and then speak with him there. Of course he wasn't there. Over priced, not convenient, and won't be recommending their storage. The U-Haul moving process (minus storage) however, continues to be great!

Évaluation :

2

So far I'm not impressed. My access code doesn't work at all. I was given the U-haul "facilities" code to get into the building. However that means that my unit sets the alarm off when I go into it. Also not so sure how happy I am that I was given a facilities code. How many other people now have a code that allows them into the building where an alarm can go off and nothing happens?

Évaluation :

1

Very frustrating experience. The office location isn't onsite and there's no contact number, so we had to drive back and forth to the office down the road to troubleshoot our issues getting into the unit. I tried calling the number listed at the storage facility and it goes to U-Hauls central line, who could do nothing to help. Might not seem like a big deal, but after having storage there two months they still never figured out how to get us an entrance code into the building. Had to drive to the office any time we wanted to access the unit, wait in line, explain our problem again, and wait while they tried to figure it out. Every time they told us our code would work by the time we got back to the storage unit...if this happens to you make them give you a temporary code upfront. If possible, I recommend having someone stay at the unit and someone go to the office so you can troubleshoot live and don't leave until you have your problem resolved. If you have movers coming, give yourself at least an hour buffer to figure out how to access your unit We filled our unit and needed another one and went across the parking lot to Extra Space and it was super easy. Office is onsite, our code worked, got the size unit we needed. We were in a unit within 10 minutes of walking into the office. Wish we had done that to start

Évaluation :

3

Clean place, reasonable price but again... cannot use my passcode. So every time i go i have to call yet again and have them tell me to use the generic code to get in since clearly there's an issue fixing mine. There are no elevators Inside which is inconvenient and no ability to have the doors stay open when moving stuff in. So long term definitely not going with this place.

Évaluation :

5

Everything was great on my move-in. I worked with both Isaiah and Joseph -- I showed up at kind of the last minute (my trailer rental was almost up) and was rushed after a fairly hectic and emotional couple of days. Isaiah was extremely patient, and was showing Joseph the process while dealing with a (probably less minor than I would have hoped) temper tantrum on my part. He took good care of me, and I couldn't have finished out my day successfully without his help. THANK YOU ISAIAH!!!

Évaluation :

1

Please refer to ref #2875787 for further information concerning my experience.

Évaluation :

3

Difficulty to prop doors open to move items in.

Évaluation :

2

We came to retrieve our stuff and found a lock on our door. Luckily we had come when the office was open so we could go get a key - no on told us, no one explained to us what had happened, and when we called to two numbers listed no-one called us back. I feel lucky to have gotten my stored materials back. Tim Boyle tboyle18@gmail.com

Évaluation :

2

The bathroom had a leak and water came into my unit.. I wasn't even notified and some of my items had water damage. The old manager, when I first got my unit was incredibly rude. Your prices are higher than the place across the street.

Évaluation :

4

What kind of storage facility has people move into a second floor with no elevator. Please notify people because if We did not have a hand trick we would have been OUT OF LUCK.

Évaluation :

1

I had made a reservation online for a 10x5 storage unit while reserving a truck. In my U-Haul account the reservation showed for a 10x5 unit at this location (south road Poughkeepsie,NY), and showed a contract number. I was told that when I go to the unit center I would check in at the office and they would give me my unit number and access code. When I show up at the storage center, there is no office there, so I call and get connected to the Poughkeepsie office (which is at another location). They tell me that there is no reservation under my name, phone number, or the contract number that was showing on my reservation in my account. I was then told that I can go there and get a unit. I explained to the woman that I was with movers that I had hired paying them by the hour, and if they could do it over the phone. I was told I had to go in to the store/office. So more time wasted, I proceed to the store and was able to get a unit. I was told there were no more 10x5 units, only 10x10. I said okay just to get something being I had the movers waiting. I was asked if I wanted the first level, it would be $10 extra. I said okay being there was still much to do, thinking this would save a little bit of time. I get my unit number and access code and go. When I arrive back at the unit center the access code doesn't work and I am on hold again for another 15 minutes. Finally got in, only to find out that not only was my unit NOT on the first level, it was at the complete opposite end of the building from the unloading area. I immediately called U-Haul again, put on hold again for several minutes, asking if they could switch my unit to a lower level being that was what I requested. When calling the local store it transfers over to the 800 number. I am finally able to speak with someone who tells me she doesn't know why that happened and was calling the Poughkeepsie store to see what could be done. She comes back on the line and tells me she also couldn't get anyone to answer the phone so sent a message to them to call me to resolve the problem. I have yet to hear from them. I feel that for all the trouble and inconvenience caused to me, my hired movers, and my family, not to mention the the additional expenses caused by U-Haul's errors for the additional mileage and gas on the rental truck, plus the extra costs to the movers for losing at least an hour trying to straighten this out, I should be compensated in some way. I have rented U-Haul trucks several times in the past few years, so I am not a first time customer. If I am not compensated in some way I feel worth it, I will happily move my items out of the storage unit and go to another business. Also in the future I would not only discontinue my business with U-Haul, I would definitely not recommend U-Haul to anyone whether in person or online reviews.

Évaluation :

5

Derek was very helpful.

Évaluation :

4

I will rent storage through your app anytime, but NEVER will I set foot in one of your u-haul truck facilities. Worst service ever, and they wore no masks.

Évaluation :

1

I booked a U-Haul truck 26 footer a month in advance and 48 hours before I was to move the truck was unavailable. The only one was in Middletown by. We were suppose to move one way. We had to drive from Yonkers to Middletown, Middletown to Yonkers, Yonkers to Poughkeepsie. When we arrived to the storage facility, it was self storage. No one told me that. We had to drive to the local U-Haul to get access. In addition instead of booking just one room for our items, I was given three separate units. One was upstairs with no elevator and ai have a heart condition. Last, this should be under my husbands name not mine, as it is on his card. I have used U-Haul my whole life. Although this was clearly a systematic issue and I was given a free rental day and an extra 100 miles plus free storage for a month m, it still is grossly unprofessional and as a result I will no longer use U-Haul. I am closing on a house this week and needed the storage not the headache. I am very disappointed with this move, especially when I tried to plan this a month in advance.

Évaluation :

1

The manager did not respond to phone calls or the security system on site. I didn't feel comfortable continuing to rent the space or move my things into the unit since the manager would not respond to my calls and the UHAUL STORE said they could not contact the manager also (He didnot respond to their phone calls also). I ended the contract and remove the lock and still have not heard back from UHAUL confirming my move out of the unit.

Évaluation :

1

I booked online a 5x5x8 unit At $64,95per month . When I arrived the guy Tells me that they were over booked and the only unit available was 10x10 at 169.95. I had driven 3,5 hrs to move the stuff out of college dorm due to virus. I couldn't bring it home as I had too much stuff. So basically the manager bait and switched me. If I don't get the unit for a lower price per month I will be bringing this to the NY attorney general as a price gouging scheme which I think it is

Évaluation :

2

The manager at the facility was not understanding of my need to have access to my belonging during my financial crisis. They insisted on receiving payment a full payment when I only had half for the moment. Either the policy needs to be changed or the manager needs sensitivity training. I was disappointed in the managers decision where as with another storage facility where I stored my belongings went up and beyond to support me.

Évaluation :

1

My access code did not work. I called approximately five times, and about 2,5 hours later someone finally got back to me, to help me gain access to my storage unit. Since there is a second level, there should most definitely be an elevator in this facility.

Évaluation :

5

Love your storage unit I used other storage places in the pass and had all my belongings ruined but with uhaul all my stuff was in the same condition as when we put it in thank

Évaluation :

2

The process was annoying, I got a small van. I actually wanted a truck. The man said it will fit all of the stuff i named. Lies i put 4 pieces in & it was full. Very frustrating to make multiple stops

Évaluation :

5

the staff was helpful and quick

Évaluation :

5

Very very happy with the customer service and how convenient it went for me moving into a smaller until when I needed, thanks!

Évaluation :

5

Always use

Évaluation :

2

I had bad experience at one of your facilities the same day I purchased a unit from your company! Your employees were unsure of what they were doing; the assistant manager of the store is Unreliable!

Évaluation :

5

very nice people and such a clean and safe facility

Évaluation :

5

Loved it

Évaluation :

5

The area to donate gently used household items was very helpful and saved us a trip to Goodwill.

Évaluation :

2

I never got a access card because they weren't working. The code they gave me would not work. No one answered the door. We called U-Haul and they said they would get back to us. It was an hour later.

Évaluation :

1

When I got to the storage place, I was unable to get access as it kept denying me access. I had to drive back to the location to get a temporary pin that did not work.

Évaluation :

3

Just needs electors

Évaluation :

5

Derek, the gentleman that helped me was patient answering all of my questions, providing information I needed, and ensured I had everything I needed before I left. As my first experience, it was great

Évaluation :

3

The worst part about using the uhaul storage is that despite renting 2 trucks from uhaul, they would not work with me to prorate the extra 4 days I needed the storage instead charged me the full $180!

Évaluation :

3

There are several issues but your 200 character limitation in this response area indicates that U-Haul is not really interested in our opinion. Very sad for a reputable organization!

Évaluation :

5

All good!

Évaluation :

5

Very quick and easy.

Évaluation :

5

The manager in Poughkeepsie was awesome and very accommodating.

Évaluation :

3

The online check-in for the storage unit didn't work and took us an extra hour to get in by the time we made it to the actual U-Haul location nearby that could help us. Otherwise, all was fine.

Évaluation :

2

The person was never informed me there was an up charge for 24 hour access. Got the key at 6:30. Went to move in. Had no access. The office closed at 7pm. After hours person did not respond.

Évaluation :

4

Very pleasant and helpful staff...storage facility spotlessly clean....entering facility confusing and once in, difficult to find unit...all in all, good experience...

Évaluation :

3

my experience was not a pleasant. I couldn't get registered because the office closed at 7pm and I got there st 7:01 which left me to come back and pay an extra charge for the movers to move me in.

Évaluation :

5

The staff was wonderful and the process was simple.

Évaluation :

4

Laryssa, the new manager, has always been helpful, since the day we met. She has always helped me and my family with whatever questions we've had about anything. I just want to thank her again.

Évaluation :

5

The people that took care of me at the location were extremely helpful. Customer service and trying to get other things figured out, worst experience!!

Évaluation :

4

Always clean. Very secure with the key card system and all the cameras.

Évaluation :

4

There could be more instructions about self check in the welcome email. There is a simple list now with access number but not the required coordination to "check in" at separate terminals. Frustrating

Évaluation :

2

Problem with customer service resulting in difference. U Haul hides behind instructing staff guidelines who are not equipped to assist. It always comes from the top. I will never use U haul again.

Évaluation :

3

The unit was clean and well lit but when I initially got the space no one told me I had to pay extra for 24 hr access. Standing outside at 3am and being denied entry was not fun.

Évaluation :

3

have manager learn to be more people oriented towards customers that have any financial concerns. And not call the customer after the customer has spoken with corporate and filed a complaint against.

Évaluation :

5

Service was quick and easy.

Évaluation :

1

I've never had a worse customer experience in my life. I will never use any UHaul service again

Évaluation :

5

I love your security features that still allow 24-7 access. Being able to do everything, but checkout online was extremely convenient. Staff members working on the morning of 8-30 were very helpful.

Évaluation :

1

Never again will i be using uhaul for storage needs

Évaluation :

5

My original room I rented was occupied but I was given a replacement room that was even better.

Évaluation :

5

excellent

Évaluation :

4

Nice service

Évaluation :

5

I loved the experience and convenience of it all. I only wished that there were in and out easy storage provisions for motorcycles with powered outlets for battery tenders...

Évaluation :

2

To be honest, my reservation process was a nightmare, filled with misinformation.. It was not until Lyrssa Vitti came in as the new manager of the Poughkeepsie location that everything starting falling into place. She is extremely efficient, pleasant and totally on top of things. She stayed in touch with me throughout the process and made sure everything was being done properly.

Évaluation :

5

Great experience.