Everyone there was as good or better than the Famous Les Schwab tire stores.....
PAUL M.Customer Reviews for U-Haul Storage of Renton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I would recommend but only for the customer service. The employees there are professional and extremely friendly. I really appreciated their help. We had a snafu with some damage that had been hidden by a previous renter.
CHELSEA M.The best location and customer service of all!!!
DELANY W.your staff can talk to each other better. no one seem to know anything when I called to set up my move. took money out of the wrong account after I had called and set up the right information. I was accused of lying and corporate put blame on me for their mistake. Gave me the run around as I was transferred to 8 different people to find I needed to call the site I started with. by that time nothing could be done. took rental money for pod out of 2 different accounts and never reimbursed payment. Communication is very bad.
Ruby R.Fill the gas to full before we rent the equipment. We as customers should not have to guesstimate how much gas to fill. Every customer overfills the gas when returning and your company makes a profit off of it. It's not right and you guys know it. That's technically a racket.
GRAEME J.Excellent and friendly service. Pickup clean and paper process efficient.
JULIE S.Give them all separately, a $100 000 bonus.
ALEXANDER T.Check in process too long. Rest is fine.
ROLAND L.I pulled into the return area with truck, following the sign says stay with vehicle and someone will come out and check me in. I waited 15min then decided to unload my vehicle. I went into the office and everyone was just standing around. It took another 30min before they completed the check in- most of that time was spent trying to park the vehicle transport in there lot. Pretty annoying experience
JESSE N.Customer service was professional and kind.
PINKEY LORAN B.COUNTER MAN TALKS TO FAST AND YARD GUY KNOWS TO MUCH, ALSO STANDING IN REAR CENTER WHEN VEH IS BACKING UP IS NOT THE WAY I WOULD DO,YOU SHOULD STAND TO THE RIGHT SO DRIVER CAN CLEARLY SEE YOU FROM HIS SIDE VEIW MIRROR, AND I DONT THINK HE CLEARLY
MICHAEL W.They were training a new guy and I still received some of the best customer service!! Thank you!!!!
BRITTANY A.Excellent service and equipment every time!!
CARLOS J.This location corrected several issues for us. Designated reservation site was a no go. The guy never showed up to even open the place. Waited for over an hour and then U-Haul redirected us to this location. They took care of us asap. Then we were directed to return truck to Tacoma (out of our way) and they apparently closed at 4pm with no after hours drop. Had to drive truck all the way back to Renton but again these guys cleaned up the mess. I wouldn't go anywhere else but this location after what we went through.
WILLIAM S.I was treated like trash from the staff here. Will not return ever.
BRIAN L.It was perfect. The check in guy was fast and friendly. When I dropped off the guy was there as I stepped out of the truck. Apparently I did not get entered into the system right away. I did get a call the next day looking for the truck but I got emailed a receipt before I could call back.
DAVID D.The fella that works the yard bent over backwards to help !! He deserve a big raise $$$
CALVIN CARL M.The employees are friendly and helpful, it was just the uhaul 10 ft truck that stopped working and broke down while we were in Arizona.
Jerica K.The scheduling of loading the U-box at the Renton location was terrible. I made an appointment to load the U-box. When I arrived on time I was told there was nothing on their schedule and no one was licensed to operate the fork lift. Had to make another appointment. When the employee tried to make an appointment he could not get it entered on the computer. He phoned the manager several times and left messages. It was over an hour before the manager called back. They never got the appointment scheduled on the computer. I was told they would have the U-box ready for me to load the next morning. When I arrived the next morning the U-box was not ready to be loaded. I was told to go out in the lot where the guy who is licensed to run the fork lift was working and ask him to get the U-box. It took over 30 minutes before the U-box was pulled out for me to load. At the Daytona Beach location I made an appointment to pick up the U-box for 9:00am. I called the day before to confirm and was told the appointment was 'all set for 9am. When the movers arrived at 9am they were told to come back at noon. When they asked to speak to the manager they got the run around and eventually were told the manager was not available. They left and had to come back at noon. On a positive note the U-box arrived in Daytona Beach when they said it would with no damage to the contents.
Patrick M.S.O.
SHERRIE H.This was the 2nd U-Haul location I visited to rent a trailer. The first one I visited was the one in Renton Highlands. They didn't have any trailers available to rent. There was one lady at the front desk that had an attitude and seemed unwilling to be helpful. Then I went to this location (the one on Rainier ave). These guys were so friendly and super helpful. They genuinely wanted to help and I can't say how great of an experience I had here. I'm so glad I went to the Rainier ave location. I will never go back to the one in Renton Highlands even through that one is just down the street from my house. Amazing what the difference was. Night and day.
NED K.Brion was the best!! He literally made my day with his great since of humor and outstanding customer service! Thank you!!
BRITTANY A.Excellent staff, equipment and process
Stephen C.Better Customer Service Horrible experience Non Military Friendly Rude Non helpful Worst Experience ever in all of the hundreds of times renting a U-haul Will never recommend or rent from again!
CHAD H.Fast, kind assistance. Thank you for a perfect rental experience!
MARGARET M.The manager John (?) Was very polite and helpful. 5 stars. However, the card swipe machine was not working so the employee entered in the information himself asking me the questions. I declined all insurance coverage but was charged $14 for Safe Move. I did not notice until my emailed invoice and called and said I declined all coverage and was told I could not receive a refund since it was after the fact. I understand I should have read the contract but I expect to get the order that was told to the employee. From now on I will read the contract before leaving and will advise everyone on social media to do so as well so they don't get charged for something they did not ask for.
BRIAN O.We were told we cut the tie on the covers but we had are own we use the dolly only the bag was closed the person checking the truck back wanted charge us told us to talk to a manager and he was great and didn't charge us gave us a credit 👌
CYNTHIA W.The only issue we had was driving in the lot where we picked up the trailer. It was quite crowded and congested. We were new at towing a trailer so we'd have been more comfortable with a little more room/organization pulling the trailer thru the lot and on to the street. However, I'd give them 4 1/2 stars if I could. The owner was very helpful.
Eric N.They treat me with the most respect and unfriendly thank you for the thank you for everything
MOHAMED M.S.O.
LEONARD D.Excellent service. Both persons working the counter were great and exceeded my expectations. Overall a great experience and they made sure I had everything I needed and was connected correctly. They went above and beyond normal customer service. Keep it going…We'll Done!
TRAVIS J.Salesperson was really friendly and informative
JUSTIN H.More staff. Better organized. Clean the trailers.
Michael B.This location was very accommodating. However, your company has left me without a truck, driving to a new location to get one THREE times! This time, I even called 2 days prior to check on my truck. I can't believe that a big company like yours just can't get it right. I dont get it
LORI B.the guy works there kept talking to me when i told him that im deaf. he wasnt willing to accommodate and i had to find a way to accommodate him. he told me to move the auto transporter to the other side. had a hard time moving it there when the parking lot is full. he wasn't helping at all.
Ian G.You guys are amazing, good prices, great equipment, and amazing customer service. Very understanding and helpful!
THOMAS C.Your reservation system sucks
SCOTT C.The guy that hooked up the trailer wasn't very friendly.
Nicholas N.Well run facility. One issue was no cap on fuel tank. It was not noticed until we stopped for fuel, which explains the terrible fuel economy. Reported it to shop. It cost us at a minimum, $30 in list fuel
BENJAMIN H.A very nice experience
WAYNE D.Gave me a van that needed oil change.
DENNIS L.Keep track of where the Ubox is at so every uhaul employee can find it.
Daryl S.I was not informed that I will receive a text message to complete the check out and luckily I checked before I was leaving the lot. Better communication is needed.
HEIKO Z.Very disjointed and unreliable. Every time I called there was a different story. One person said I could the box delivered to me, another that I could not. I ended up delivering the Ubox myself by using the trailer option. The Uhaul Storage location in Renton, WA was a complete nightmare. Super unfriendly, not customer focused in any way, and manager was outright abuse to customers and coworkers. He demanded that I back the trailer into a very narrow parking spot upon returning it, and first refusing to take it without a reservation, and backing the trailer at an angle into a narrow parking spot is not easy. I ended up hitting the bumper of one of the employee's cars and thus an insurance claim. it was all just a nightmare. I am glad it is over and will never do this again or recommend to anyone.
BENGT J.I return and secured trailer but was charge and after hours fee. I use uhal for all my moving and did exactly what I was told to do.
GRACIELA S.Manager wasn't wearing a mask. Was gruff when I asked him about it. Multi-tasking when I was trying to rent a moving truck. Not very friendly. I heard he was new. That might have something to do with it. When I picked up my truck, the associate helping me was great. Manager came in again with no mask and again was not very friendly. My truck ran fine. Had no problem with the return.
CRYSTAL N.Have more trucks. I wanted to stay another day with the truck and I couldn't . It was rented for another person
Alejandro D.Next time mention the fact that before you put your keys in the drop box please be sure to follow the instructions for dropping the keys off. A lot of photos are required before you drop off the keys.
Richard E.Associate accused me of stealing furniture pads I was never given then wanted to charge me a gas fee when I returned the truck with more gas than when I left. Felt like a scam, like they do this to everyone to see who just pays without fighting. Will never rent from this U-Haul again.
JEFFREY D.My reservation was for 7. Several customers got sick of waiting and left. The employee opening the store this day did not arrive at work until 7:30. A second employee arrived at 8am. I did not have my rental until 8:15, and was unable to get checked out and off the lot until 8:30. The employee opening the store this day was busy and frantic, because he got started late. He swore and was unprofessional as he spoke to himself with frustration. Also, he was not wearing a mask, which in these times is against the law. When I dropped the truck off a few hours later, the line was out the door. The was maybe 20 people in line. Lucky for me, I did an online drop off. If I would have had to wait, I would have been even more pissed off. I am not one to write bad reviews. Actually, I think leaving reviews like this is wrong. But, in this case, something needs to be done. This is the second time I have used this location in the last 2 years. Both experiences were similar. I will never visit this store again.
KEVIN H.Randall was helpful. The place was busy, but he took time to assist me since this was my first time renting. I had concerns with the gas tank, truck conditions outside of the online choices (inside roof), etc. I also returned the truck by closing time and he and his crew were still there to point me through the online return process.
MICHAEL-LYNDON M.My phone in reservation collided with a customer who registered online and confirmed. We were competing for the same size truck. Both of us registered at the same time 24 hrs before.... I had to negotiate a swoop for changing trucks or I would have lost my reservation.Why do online registration trump my phone in registration..You need to fit your system and corresponding software logic links.
BRYAN K.Total nightmare on renting truck. This location was OK, but not the location we rented from. West Seattle on 35th ave. Horrible service - NO TRUCK - even though we had a confirmed reservation. Call the day on rental to tell us they had no truck. Will NEVER rent from U-haul again due to the totally unprofessional service at the West Seattle location. Disgraceful!!
TAMRA G.Have more staff available, when I came in for my reservation at 10AM there was only one associate working behind the counter. I did not get the keys to the truck until a bit past 11AM. Totally unacceptable
JOHN S.I'm a regular at this store and the staff are great. The location is great but corporate office is terrible. You need to ENSURE customers can FULLY check in online with drivers license etc so they can show up, get their equipment and go, without waiting in line unnecessarily. This should be done to avoid using staff time unnecessarily and not waste customer's time. Otherwise, what is the point of saying you can “check in online†when it's actually untrue because you have to wait in line anyway. Regards Colby
COLBY S.Tried to charge me for a trailer hitch on a truck/trailer combo rental. Then wanted me to park and unhitch the trailer when I returned the rental. Piss poor customer service.
JOHN M.Very good location for business,communication could be before quoting the customer the price
JARROD R. | Premières impressionsI have been a customer for a long time. I have always been treated fairly and respected.
Christina M. | Online Move In