Customer Reviews for U-Haul Storage of Romeo

1 205 évaluations

12750 31 Mile Rd   Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)

(586) 336-9999

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(586) 336-9999

12750 31 Mile Rd
Washington, MI 48095
(Take M53 to either exit 32 or 30 mile Take VanDyke to 31 mile East)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They went above and beyond to ensure everything was done correctly. I have rented trailers from U-Haul several times, but I have never had someone hook up to my vehicle to test my connector for the lights.

SCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS JOSEPH S. 
Évaluation :
3

Very hard to park at building. Then you are given a map on where to return trailer

Raymond D. 
Évaluation :
3

Pick up was delayed, but was advised the individual assigned to 'open' location suffered a flat tire.

JAMES WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NENCHO PATRICK T. 
Évaluation :
5

The woman at the counter was not very happy. She was very helpful, but seems like she was mad about something.

SABRINA ANN L. 
Évaluation :
5

the only question i had was could I leave my vehicle at the rental location - and the the answer was yes - you may put that information in the rental process

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P.  |  Premières impressions 
Évaluation :
5

When initiating a reservation on your website, only after I go through the entire process, denying all the extras that are offered, do I find out the unit I want is not available. That's frustrating. Thank you

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

I forgot the young lady's name that works there but she is an outstanding employee don't you ever lose her!!!!

David D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james w.  |  Premières impressions 
Évaluation :
2

I specifically told the agent that we needed to transport 2 LARGE sofas and we needed a vehicle large enough to do so. We ended up with a van that wasn't anywhere near large enough and struggle mightily to get them in. We would've gladly paid more and picked up a box van.

CLAUDE ALLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN MARIE J.  |  Premières impressions 
Évaluation :
4

The people are nice and I liked the service. They charged me for gas. I positively turned it in with more gas than it had when I picked it up. The gas gage was not full when I picked it up. Hard to explain here in writing. Money is not the problem it's the idea of the way it's done. Nobody does there job right anymore. Very 😞

ROBERT STANTON P. 
Évaluation :
5

Excellent service à la clientèle

ROBERT STANTON P. 
Évaluation :
4

Some body damage was not identified with "X" stickers sand could not be indicated on the prescribe checkout.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano B.  |  Expérience générale 
Évaluation :
3

Drop off signs don't match customer service.

STEVEN ARTHUR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD RALPH E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K. 
Évaluation :
5

The staff is extremely helpful. I enjoyed my experience. Merci.

MONA D. 
Évaluation :
5

The guys were amazing, efficient, professional and friendly!

GLORIA CAROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reeder S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
5

You guys did great. Good job!

Irvine P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K.  |  Premières impressions 
Évaluation :
1

The staff here (one of there female employees I did not get the name of) was very rude, not helpful, and made me never want to use Uhaul again!

BENJAMIN DONALD W. 
Évaluation :
3

I was suppose to pick up the trailer at the Rochester Hills location. 2 days before my pick up date they called and said they did not have a trailer at Rochester I had to pick up at Washington, MI location 20 miles from my house. This was very inconvenient for me but I had already made arrangements that I could not change.

CHARLES JOSEPH A. 
Évaluation :
5

Stephanie at the U-Haul Storage of Romeo went beyond the call to help us out. I appreciated her understanding and for her accommodating our needs. Merci

Scott S.  |  Premières impressions 
Évaluation :
5

Nothing from my experience.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES JOSEPH K. 
Évaluation :
5

Great location, easy to store, hassle free

Brian K.  |  Online Move In 
Évaluation :
5

Used many times over the years...Never a complaint. Place was great every time I used their services and facility.

timothy d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNE MARIE W. 
Évaluation :
1

The location was ok the kid behind the counter gave me all incorrect information and when I purchased the insurance everything I was told was false. I would NEVER recommend uhaul to anyone or EVER use them again. I will make sure to post this to all my social media and have all my friends do the same. I HATE being LIED to and SCAMMED which is what I feel has happened.

RICHARD SAAD A. 
Évaluation :
1

I never saw it , didn't need it. never entered your gates.and couldn't get any refund, no I will never recommend. all answers are no because I had to respond to continue

DIANE MARIE M.  |  Expérience générale 
Évaluation :
4

The truck was dusty and had dirty marks on it so it did not appear to me to be cleaned but then I found out after that they are sanitized. So it may have looked dirty in my opinion but it was sprayed with sanitizer spray. The other issue we had was how hard it was Duo lift and pull down the back door. Even using my weight (over 200lbs. to pull it down was not enough. It took two people to open and close the cargo door properly. Other than that, it was easy to drive. I do not understand why the trucks are not completely filled in the gas tank. I would think it would be easier to refill knowing that you are just filling it up to full. Perhaps there is something I don't know? I was a hair off from the starting point of the gas gauge, that I still got charged for the gas being well below the fill amount. I guess live and learn. Next time, I will take a photo of the gas gauge before using it. I used the online check in, but it was a little confusing at first.

Jaclyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DINA MARIE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIVIESH SURYAKAN P. 
Évaluation :
5

Great staff clean facility would recommend and use them again

Patrick Q.  |  Expérience générale 
Évaluation :
2

Rental dolly badly needed maintenance - i had to lubricate the strap mechanisms, as they were frozen when I picked up the trailer. Rental person tried telling me my truck had a blown fuse because that BS tool you guys gave her to check trailer lights is a joke. You guys should stay out of people's business and just rent them the trailer. Making unexperienced kids "check" everything when they don't know what they are looking at is a waste of my time and your labor hours. My next rental is going to have a Penske logo on it.

WILLIAM JOSEPH Z. 
Évaluation :
5

This is a top notch site. The women who run it, Stephanie and Leighton, are exceptional. They go above and beyond in ways that are rare to find during these times. We are so grateful.

Laurie M.  |  Online Move In 
Évaluation :
5

the ladies in the front office were outstanding helpful. Can't remember there names but thank you for your help with my 10X15 unit. You guys are a life saver.

Brian Z.  |  Online Move In 
Évaluation :
5

The uhaul.com link to report any noticeable damages on pick up did not work, called main line and he resent the link, that did not work either, uhaul site difficult to use. TY

Owen B. 
Évaluation :
5

Staff was very friendly & helpful

Michael B. 
Évaluation :
5

Didn't like that they wouldn't accept cash as a form of payment.

Douglas P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ADAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD THOMAS B. 
Évaluation :
3

I rented a trailer to move my son to college and the process was quite frustrating. The trailer did the job with no problems, it wasn't new but it hauled ok and that's all we needed. The frustration came with the inexperienced staff, the lack of direction when returning the uhaul and the wrong charges on my bill. I talked to somebody on the phone and they booked exactly what I needed no problems. Then I signed up for the notifications and completed the online check a few days before I was going to pick it up. The online system only said I was renting for 24 hours ( the time-frame I originally reserved was 48 hours) so I called. They informed me that they changed their policy and now can only rent for 24 hours so good thing I called and no one reserved it already for the next day. They fixed the problem and apologized. Next, since my husband picked up the uhaul 8 minutes before the reserved time, we got charged for an extra day. Ok, maybe they would've caught the problem upon checkout but I had to bring it to their attention. All in all, when you are a bit stressed with the move anyway you just want one thing to be easy and this was not it.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dominic C. 
Évaluation :
1

We were told when we got to new york that “we were lucky we made it without the trailer flying off because almost nothing was put on correctly”.

Allyssa G. 
Évaluation :
5

Reasonably priced and clean.

LISA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERARDO ANDRES H. 
Évaluation :
5

I don't see a way to improve, my service was great . Every time we use this business we are impressed with the professionalism of the employees. That is why we keep coming back.

MARY ELIZABETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KORY KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY WAYNE C. 
Évaluation :
5

Service was quick, helpful, and friendly. Nothing more I could ask for.

STAN THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ILENE RACHEL P. 
Évaluation :
3

Found blinkers didn't work when I got trailer home after U-Haul agent told me they were working. Found plug on trailer was heavily corroded. Everything worked after cleaning the connections and treating with anti-corrosion lube.

GREGORY TODD B. 
Évaluation :
3

Obtaining the key to our moving truck held us up by over20 minutes - there was no key in the secured box, and we had to wait for the uhaul clerk to come back after she completed helping another customer. ( the other customer arrived after us). If we had been to the location prior to open hours, we would not have been able to retrieve the truck keys. It was frustrating and disappointing.

John W. 
Évaluation :
5

Leighann is a great owner who handled everything perfectly. The trailer was in really good condition and handled the 600 mile journey without any problems.

CHRISTIANDAVID H S. 
Évaluation :
5

No problems here either. Very easy process.

Kelly D. 
Évaluation :
4

polite, professional and prompt service, highly recommended

JAMES ROBERT F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA MARIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA SUE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM CARL F. 
Évaluation :
5

Your return proses is a mess...

FRANCINE PAMELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

All instructions were easy to understand, and moving in was simple! Thank you for having such a great place close to the Village of Romeo that makes storing things so easy!

Lori M.  |  Online Move In 
Évaluation :
4

Everything was great, everyone was friendly, the only complaint I may have is the trucks check engine was on but wasn't told about it before hand, yet when I stopped to let them know they were completely aware of it and were like oh yeah. It's no big deal

JEFFREY CHARLES H. 
Évaluation :
1

They DO NOT ANWER THE PHONE..... Ever I rented a truck and drove 38 miles. I put 15 $in tank before returning. I was charged a 31 $fuel charge. Tried to call and nobody ever answers. I am owed 31 $. I will call Penske next time.

JOHN ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ANTHONY D. 
Évaluation :
5

Had a very pleasant experience with all the staff.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON F. 
Évaluation :
3

Pick up was way too far I reserved in the big city near my house month and a half prior I have been where I reserved

JOHN RUSSELL R. 
Évaluation :
5

I Appreciate The Patience

DEBORAH FAITH S. 
Évaluation :
5

Most convenient place I dealt with

THOMAS JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIVIA LAURA W. 
Évaluation :
4

First when I started the truck I got a warning that left rear tire was low. Than when I checked in after hours the GPS for the locator I was having trouble to do the procedure. I went home to try and do it on my laptop but I needed pictures of the cab and exterior of the vehicle. try calling the following day and was waiting on the 1 hour. All I wanted to due was to weave my 20 dollar after hour fee. The truck was left with a full tank and interior and storage area was left like I received it. The Millage was 54410.

JOSEPH JAMES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY FRANCES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

The return was easy.

linda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garret I.  |  Online Move In 
Évaluation :
5

Great customer service!!!

MICHAEL DAVID F. 
Évaluation :
5

Friendly. Helpful. Had a great experience

ANDREAS D. 
Évaluation :
5

customer service at 31 Mile was very good very nice experience thank you

MICHAEL LEE W. 
Évaluation :
5

Modify your after hours drop off process. Not everyone has a smart phone or data plans to complete the process. In addition, it is too lengthy and intrusive to have site ask for my location. And charging 20 $for not using it is shady.

DAMON OTTO C. 
Évaluation :
5

Everything good.

LISA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

no improvement needed. our trailer was clean both when picking up and dropping off. the trailer pulled very well behind our trailblazer. I would definitely recommend using U-Haul if you need to trailer stuff or move.

REGINA KAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK JAY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
4

We had a great experience using U-Haul UBoxes. Excellent communication with email and text messages. The drop off driver used her experience to place the Uboxes in just the right place on our driveway to give us plenty of access in and out of them.

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON CLYNN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheryl H. 
Évaluation :
3

No flexibility

SAMUEL A. 
Évaluation :
2

Although the box was stored safely, picking up the box was a hassle. I called many times to ask when I could come. Nobody EVER answered the phone and the machine was a loop. It told you to go to the website for all your questions. The website has NO WHERE to request a pick up time to get your box or leave a message. The machine has NO WHERE to leave a message. I tried to call for a few days only to be stuck in this loop. So I just went there to pick up my box understanding I may have to wait while they get it. Well, when I got there I was told I couldn't get my stuff as I needed to give them 24 hour notice. I told them of the phone situation, was said they were outside, just got in and there must be an issue with the machine at the corporate level. I was told they needed the time because they share the equipment with other U-hauls in the area and the box was at the warehouse and they didn't have a way to get it. They made NO EFFORT to try to help. No phone call, no empathy, no apology, nothing. Just a lot of excuses as to why we couldn't get it today. There were 2 woman at the desk (1 was the owner) and 1 man sitting in a corner. No one was wearing a mask, which I thought was fine, just noticed because it was different, there was no mask sign on the door. I accepted this and again spoke about the phone issue, no comment, again no empathy. My brother who was with me was furious so I told him to go outside. I was calm and nice. So, the next day we came to get the box. I went in alone, without my mask. I was immediately told to put on my mask, which I did no problem. I said, "oh, I was just confused because yesterday no one had a mask on", I was told curtly, "we all had masks on." huh?? Now maybe it was because they just came in, but no one had one on when I was there. So, they tell me to just drive through the gate out front to the end. Huh? I was told it was at a warehouse and we'd have to follow them there. Nope, we just drove through the lot to the back where the boxes were stored. There was a young man there to meet us and set up. I then asked him if they had there own equipment there at all times to pull out the boxes and he said YES. huh? So I was lied to straight to my face. This was when I got angry. The young man cut himself, so one of the woman from the front drove down to help. I told her that he said the equipment was always there, then she said, "yes but we always have to have 2 people at the front". Huh? There were 3 people there yesterday. The owner just didn't want to help us. period. It was a power move, all she had to do was have her guy get our box out, but she wouldn't do it or even FAKE trying to help. . Then, she lied right to my face with this "sharing equipment" stuff. We got home to realize she didn't secure the pin in the stand and it dragged all the way home and broke. I called, they said to just call the roadside when it was time to bring it back. I said fine, but ask for an email confirming that I called immediately about this, nope, can't send an email. So I took a picture and drove it back there for initials. Since I'd already been lied to, there was no trust that I wouldn't be blamed for this. I was still calm and nice. I don't like writing a bad review, but I hate being lied to. Everything else I would have just forgotten, but don't just lie to me. Anyway, I will not use U-haul in the future.

KATHRYN MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PAUL L. 
Évaluation :
5

Stephanie is away very professional, and friendly. she maintains the facility to a high standard. We have two site at this facility, and wouldn't even consider going any place else.

PETER B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T.  |  Premières impressions 
Évaluation :
5

The rental process, and unit access were easy and efficient.

Dennis G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee K.  |  Premières impressions 
Évaluation :
3

I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Merci.

Nicholas F.  |  Online Move In 
Évaluation :
4

Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.

Michael A.  |  Online Move In 
Évaluation :
5

The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper"  Thank you for a pleasant experience, WAY better than American Storage.

Cherie B.  |  Premières impressions 
Évaluation :
5

Welook forward to continued storage.

CHRIS J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Q.  |  Premières impressions 
Évaluation :
2

I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is "they" will review my phone call and discuss is with the person who gave me incorrect information. She could've cared less about my problem. I told her I gave a spot at another location for 55 $per month because I was told this space was covered, so I was willing to pay the extra 30 $per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we'd already lost our other spot. I am very disappointed. We've always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.

JENNIFER B.  |  Premières impressions 
Évaluation :
5

Excellent services.

Dawn A.  |  Online Move In 
Évaluation :
5

The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....

Patrick O.  |  Premières impressions 
Évaluation :
5

Friendly and very helpful

Lorraine S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page