Customer Reviews for U-Haul Storage of Romeo

Évaluation :

5

The facility, your employee, and the equipment were fantastic with only one downside to the whole experience. The process to secure a 5x7 trailer leaves a lot to be desired.

Évaluation :

3

The tail lights weren't working right and it was really dangerous

Évaluation :

5

I did not receive all the information about the insurance part of the rental. I was told I did not have to take that when in fact I did.

Évaluation :

2

The lady who was working was rude.

Évaluation :

5

The lock box for key drop off would not open with the combination I was given so I had to just put them in the key drop slot in the door.

Évaluation :

2

Truck was not clean and had mechanical issues. Driver door seal was also malfunctioning as the wind noise was very loud. The check in process was slow and took 30 minutes

Évaluation :

5

They went above and beyond to ensure everything was done correctly. I have rented trailers from U-Haul several times, but I have never had someone hook up to my vehicle to test my connector for the lights.

Évaluation :

3

Very hard to park at building. Then you are given a map on where to return trailer

Évaluation :

3

Pick up was delayed, but was advised the individual assigned to 'open' location suffered a flat tire.

Évaluation :

5

The woman at the counter was not very happy. She was very helpful, but seems like she was mad about something.

Évaluation :

5

the only question i had was could I leave my vehicle at the rental location - and the the answer was yes - you may put that information in the rental process

Évaluation :

5

When initiating a reservation on your website, only after I go through the entire process, denying all the extras that are offered, do I find out the unit I want is not available. That's frustrating. Thank you

Évaluation :

5

I forgot the young lady's name that works there but she is an outstanding employee don't you ever lose her!!!!

Évaluation :

2

I specifically told the agent that we needed to transport 2 LARGE sofas and we needed a vehicle large enough to do so. We ended up with a van that wasn't anywhere near large enough and struggle mightily to get them in. We would've gladly paid more and picked up a box van.

Évaluation :

4

The people are nice and I liked the service. They charged me for gas. I positively turned it in with more gas than it had when I picked it up. The gas gage was not full when I picked it up. Hard to explain here in writing. Money is not the problem it's the idea of the way it's done. Nobody does there job right anymore. Very 😞

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Some body damage was not identified with "X" stickers sand could not be indicated on the prescribe checkout.

Évaluation :

3

Drop off signs don't match customer service.

Évaluation :

5

The staff is extremely helpful. I enjoyed my experience. Merci.

Évaluation :

5

The guys were amazing, efficient, professional and friendly!

Évaluation :

5

You guys did great. Good job!

Évaluation :

1

The staff here (one of there female employees I did not get the name of) was very rude, not helpful, and made me never want to use Uhaul again!

Évaluation :

3

I was suppose to pick up the trailer at the Rochester Hills location. 2 days before my pick up date they called and said they did not have a trailer at Rochester I had to pick up at Washington, MI location 20 miles from my house. This was very inconvenient for me but I had already made arrangements that I could not change.

Évaluation :

5

Stephanie at the U-Haul Storage of Romeo went beyond the call to help us out. I appreciated her understanding and for her accommodating our needs. Merci

Évaluation :

5

Nothing from my experience.

Évaluation :

5

Great location, easy to store, hassle free

Évaluation :

1

The location was ok the kid behind the counter gave me all incorrect information and when I purchased the insurance everything I was told was false. I would NEVER recommend uhaul to anyone or EVER use them again. I will make sure to post this to all my social media and have all my friends do the same. I HATE being LIED to and SCAMMED which is what I feel has happened.

Évaluation :

4

The truck was dusty and had dirty marks on it so it did not appear to me to be cleaned but then I found out after that they are sanitized. So it may have looked dirty in my opinion but it was sprayed with sanitizer spray. The other issue we had was how hard it was Duo lift and pull down the back door. Even using my weight (over 200lbs. to pull it down was not enough. It took two people to open and close the cargo door properly. Other than that, it was easy to drive. I do not understand why the trucks are not completely filled in the gas tank. I would think it would be easier to refill knowing that you are just filling it up to full. Perhaps there is something I don't know? I was a hair off from the starting point of the gas gauge, that I still got charged for the gas being well below the fill amount. I guess live and learn. Next time, I will take a photo of the gas gauge before using it. I used the online check in, but it was a little confusing at first.

Évaluation :

2

Rental dolly badly needed maintenance - i had to lubricate the strap mechanisms, as they were frozen when I picked up the trailer. Rental person tried telling me my truck had a blown fuse because that BS tool you guys gave her to check trailer lights is a joke. You guys should stay out of people's business and just rent them the trailer. Making unexperienced kids "check" everything when they don't know what they are looking at is a waste of my time and your labor hours. My next rental is going to have a Penske logo on it.

Évaluation :

5

This is a top notch site. The women who run it, Stephanie and Leighton, are exceptional. They go above and beyond in ways that are rare to find during these times. We are so grateful.

Évaluation :

5

the ladies in the front office were outstanding helpful. Can't remember there names but thank you for your help with my 10X15 unit. You guys are a life saver.

Évaluation :

5

The uhaul.com link to report any noticeable damages on pick up did not work, called main line and he resent the link, that did not work either, uhaul site difficult to use. TY

Évaluation :

5

Staff was very friendly & helpful

Évaluation :

5

Didn't like that they wouldn't accept cash as a form of payment.

Évaluation :

3

I rented a trailer to move my son to college and the process was quite frustrating. The trailer did the job with no problems, it wasn't new but it hauled ok and that's all we needed. The frustration came with the inexperienced staff, the lack of direction when returning the uhaul and the wrong charges on my bill. I talked to somebody on the phone and they booked exactly what I needed no problems. Then I signed up for the notifications and completed the online check a few days before I was going to pick it up. The online system only said I was renting for 24 hours ( the time-frame I originally reserved was 48 hours) so I called. They informed me that they changed their policy and now can only rent for 24 hours so good thing I called and no one reserved it already for the next day. They fixed the problem and apologized. Next, since my husband picked up the uhaul 8 minutes before the reserved time, we got charged for an extra day. Ok, maybe they would've caught the problem upon checkout but I had to bring it to their attention. All in all, when you are a bit stressed with the move anyway you just want one thing to be easy and this was not it.

Évaluation :

1

We were told when we got to new york that “we were lucky we made it without the trailer flying off because almost nothing was put on correctly”.

Évaluation :

5

Reasonably priced and clean.

Évaluation :

5

I don't see a way to improve, my service was great . Every time we use this business we are impressed with the professionalism of the employees. That is why we keep coming back.

Évaluation :

5

Service was quick, helpful, and friendly. Nothing more I could ask for.

Évaluation :

3

Found blinkers didn't work when I got trailer home after U-Haul agent told me they were working. Found plug on trailer was heavily corroded. Everything worked after cleaning the connections and treating with anti-corrosion lube.

Évaluation :

3

Obtaining the key to our moving truck held us up by over20 minutes - there was no key in the secured box, and we had to wait for the uhaul clerk to come back after she completed helping another customer. ( the other customer arrived after us). If we had been to the location prior to open hours, we would not have been able to retrieve the truck keys. It was frustrating and disappointing.

Évaluation :

5

Leighann is a great owner who handled everything perfectly. The trailer was in really good condition and handled the 600 mile journey without any problems.

Évaluation :

5

No problems here either. Very easy process.

Évaluation :

4

polite, professional and prompt service, highly recommended

Évaluation :

5

Your return proses is a mess...

Évaluation :

5

All instructions were easy to understand, and moving in was simple! Thank you for having such a great place close to the Village of Romeo that makes storing things so easy!

Évaluation :

4

Everything was great, everyone was friendly, the only complaint I may have is the trucks check engine was on but wasn't told about it before hand, yet when I stopped to let them know they were completely aware of it and were like oh yeah. It's no big deal

Évaluation :

1

They DO NOT ANWER THE PHONE..... Ever I rented a truck and drove 38 miles. I put $15 in tank before returning. I was charged a $31 fuel charge. Tried to call and nobody ever answers. I am owed $31. I will call Penske next time.

Évaluation :

5

Had a very pleasant experience with all the staff.

Évaluation :

3

Pick up was way too far I reserved in the big city near my house month and a half prior I have been where I reserved

Évaluation :

5

I Appreciate The Patience

Évaluation :

5

Most convenient place I dealt with

Évaluation :

4

First when I started the truck I got a warning that left rear tire was low. Than when I checked in after hours the GPS for the locator I was having trouble to do the procedure. I went home to try and do it on my laptop but I needed pictures of the cab and exterior of the vehicle. try calling the following day and was waiting on the 1 hour. All I wanted to due was to weave my 20 dollar after hour fee. The truck was left with a full tank and interior and storage area was left like I received it. The Millage was 54410.

Évaluation :

5

The return was easy.

Évaluation :

5

Great customer service!!!

Évaluation :

5

Friendly. Helpful. Had a great experience

Évaluation :

5

customer service at 31 Mile was very good very nice experience thank you

Évaluation :

5

Modify your after hours drop off process. Not everyone has a smart phone or data plans to complete the process. In addition, it is too lengthy and intrusive to have site ask for my location. And charging $20 for not using it is shady.

Évaluation :

5

Everything good.

Évaluation :

5

Stephanie is away very professional, and friendly. she maintains the facility to a high standard. We have two site at this facility, and wouldn't even consider going any place else.

Évaluation :

5

The rental process, and unit access were easy and efficient.

Évaluation :

3

I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Merci.

Évaluation :

4

Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.

Évaluation :

5

The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper"  Thank you for a pleasant experience, WAY better than American Storage.

Évaluation :

5

Welook forward to continued storage.

Évaluation :

2

I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is "they" will review my phone call and discuss is with the person who gave me incorrect information. She could've cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we'd already lost our other spot. I am very disappointed. We've always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.

Évaluation :

5

Excellent services.

Évaluation :

5

The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....