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The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.
Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.
Nothing they did a great job.
The young man that took care of me did a great job very nice.
Self check in didn't work even though I had the share my location on. Frustrating trying to return sitting in parking lot for nearly an hour and not getting the self check in portion to work.
always plowed clean after snowfall. i will go back there if I have a need for storage.
Love this rental location.
Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.
The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper" 😊 Thank you for a pleasant experience, WAY better than American Storage.
The trailer leaked my cargo got wet, it was not what I expected as top rated moving equipment.
I tried to complete online check in, but the website wouldn't work. I then went into the store to pick up the truck, and the associate was able to help me. I was just annoyed because I wouldn't have booked online had I known I would have to do the entire process over again. The truck was clean, but had steering issues (I told them upon return of the equipment).
Can not think of anything.
Welook forward to continued storage.
Sell moving straps You can wear.
Facility and staff are great!
Yes, Stephany was so nice to work with and everything went well.
I would definitely use your business in the future.
I was waiting 5 minutes on the signal that say "Stop and stay on your vehicle until be attended" I had to go inside and requested the personnel for drop off service.
Everyone was very nice and helpful.
Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.
The gate at the facility I used was almost always open when I was there.
I thought the check in process was obsurd. Asking for an addtional contact name and number and then having to show my contact list on my phone shows that Uhaul does not care about loyalty and is a company that does not trust their customers. Moving forward if I do rent from Uhaul, it will be from an indepedent dealer.
dropped off at night, did not interact with this location at all
It was very good.
Very good service
staff at location check in was great, truck was tired, added a quart of oil when check engine light came on, radio / speakers were awful, popping, cracking, blankets I rented smelled awful!
would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in person
Easy and simple! You need that during the stressful time when you're moving.
The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.
You can't do shit after sitting on hold for fucking 20 minutes with the Rochester Hills store
I rented equipment and not get it! Had to go with out because it was not on the truck!
Very friendly
Got a call the day before moving out indicating the truck location we rented from did not have a truck available. So, we had to drive out of our way to get a truck at this location which was frustrating. When we got there, the agent wasn't willing to help us as we did a mobile pick-up. It took a very long time to get approved for the truck and then we had to go back in and get the key from the agent that wouldn't help us in the first place. I thought mobile would be easier but it made things take much longer. Because of not picking up at the original location and the process to complete on mobile, we lost 1.5 hours in the morning of move time.
Very friendly & easy process.
Nothing
I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is “they” will review my phone call and discuss is with the person who gave me incorrect information. She could’ve cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we’d already lost our other spot. I am very disappointed. We’ve always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.
The two workers present today were extremely helpful and pleasant!
Really enjoyed the pleasant atmosphere of the staff thank you Stephanie
No jack for the 6x12 trailer. Had to hand-lift it onto car, with no obvious handle. U-Hail employees used the chains to lift it. Not conducive to easy operation, and easily fixable. Would recommend implementing jacks on these trailers for ease of use.
Poorly staffed. Box interior not clean. Previous rental equipment left on truck.
Very friendly, courteous and helpful staff!!!
I rented online transporter for 2 days with one way drop. My fee was ($130) . When I picked up, this Uhaul location negated my online guaranteed ($130) rental fee and forced me to pay ($270) and forced a non required 4 day return time. I drove 600 miles to this pickup location on a tight move schedule to be skrewed by Uhaul. To improve for next customer Uhaul needs to honor this customer 's online rental fee and reimburse the ($140) over charge.
Very good and competent experience.
Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Thanks.
Very professionally done .Thank you Chuck Pedrotte
Great customer service and maintained also suggest the same for covid-19 and was amazing
Representative failed to check the rental trailer in or email a receipt. They contacted me the next day asking me to return the trailer even though it was sitting in their lot. I had to spend about an hour on the phone to get it straightened out. Very disappointing.
After hours drop off web page would not work for me. The location kept saying my location was turned off on my phome when it was on.
Stephanie was amazing and incredibly helpful
None, both managers were excellent.
Just keep up the good work!
Excellent and quick.
Everything went well and the staff was very friendly. I had did the self checkin the day before so it would be fast the morning of since we couldn't get it till they opened at 7am and we wanted an earlier start. It seemed like we had to still do a lot of the same things over so it wasn't as fast as I had hoped. I would recommend this place to family and friends that need to rent a Uhaul.
I appreciated the fact that store is set up for social distancing, the only thing is the clerk should have been wearing a mask. Otherwise, super friendly and easy to rent.
people are great, polite & helpful
There was a miscommunication with the shipping facility in Anaheim, CA. They told us it was ok to not use all the furniture pads and the rest would be collected by the Uhaul team. Once received in Washington, MI the team there states we needed to return all pads to ensure we didn't lose/keep any. We had no idea how many were used and returned. We called Anaheim and they did not know either. The process took much longer than should have because of this. Not a good system.
Stephanie is very courteous and helpful!!
Returned truck before closing. Worker told me he had to leave as he had another job and had to leave and computer was off so I had to do self check in. I tried to do self check in but the app could not pick up my location even though locator was on my phone and so I could not complete the check in process and was charged extra. Also never used the dolly but had to move it to fit the 7 foot gates I was transporting in the truck and was charged for those also. So I'm essence was charged almost 100 more than I agreed to for no fault of my own.
The return process was a nightmare. They never developed a code for me so I had sit and wait on hold for 15 minutes and nobody was able to help. Luckily someone in storage came and had a pass and was able to let me in and out.
Excellent services.
Stephanie the manager was an absolute pleasure and made this so simple which is awesome
The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.
It was close to home and I was able to keep the things I didn’t have room for until I did.
NA
This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary K
Nice facility and straight to the point!
Water damage in the back of the unit, unseen until we were moving out. 100% loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authority
n/a
Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called. She even loves to listen to Christmas music for 2 months 👌👌👍👍
Will be back in the spring to get on the waiting list. Thank you.
Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!
Very satisfied
I find it off putting that the rent constantly goes up. It’s outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.
Always helpful
Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.
Well kept, secure, clean facility. Staff was courteous and helpful. Would use again.
Current staff friendly, clean. No issues
n/a
First time renting a storage unit. All went as expected
Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!
This storage unit was very nice and overall a great experience. Would definitely recommend.
Very good facility.
Friendly staff
check out exp leaves a lot to be desired
Worked well for my needs over the years. Convenient location.
I was told that if I came in 3/27 I wouldn’t be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.
The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.
I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.
questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car
Good experience. No complaints.
The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....
Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.
When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.
Prices kept going up was a bit too much.
I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed me
I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit
Thank you
Best facility in the area. Will be back next year.
Very helpful! Thanks!
Every thing i needed
Would use again
All of my boxes had mouse droppings in them!
ok
Very easy to work with.
I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.
Friendly and very helpful
Stephanie was always available, kind and ready to help when we needed help.
Very nice facility and helpful staff!
Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Thank you
you got to greedy and over priced a parking spot
Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.
Very good service!
Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.
Paving is in dire need of repair!
Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.
the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.
Nice place
Store manager was awesome, informative and friendly
