I think his name was Ricky, did a great job helping me!Mark R. | Premières impressions
Customer Reviews for U-Haul Storage of Saint Joseph
Location en tout temps
U-Haul Truck Share 24/7© Location
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Saint Joseph, MO 64506
Services dans cet établissement :
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very good for security, climate control , and fire protection, etc. Will consider in the futureDonald S. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara S. | Premières impressions
Love the units I got, very convenient!vikki b. | Premières impressions
The staff in the store were completely unhelpful. I waited for 30 minutes for them to tell me that I didn't need to check out after moving out of my unit when it turned out I did. Now you're wanting more money when I tried to check out and was given incorrect information and it's almost impossible to reach someone at the actual store.. somehow calls get diverted to their general call center and you'll wait on hold forever on that too. I'll never use uhaul again.Lindsey T. | Expérience générale
Had a few issues with Manager Rick we tried to resolve themlinda d. | Expérience générale
Le client n'a pas laissé de commentaire.Donald S. | Premières impressions
Service was poor overall as my husband spent hours on the phone each day trying to coordinate our move. People in Rancho Mirage ( Curtis was owner) packed our furniture hap-hazardly in tiny u-Hauls. People weren't on time. We should have had 2 mid-sized trucks rather than the 9 units packed in CA. Our move came in 2 shifts: one half came in June, and one half followed in August. The last u-Haul looked as if someone repacked the unit & threw items in. Husband's table saw was on top of a recliner. Tables looked like someone purposely hacked the tops. No pads were used in the last unit! The movers here were terrific. Careful, courteous and more than willing to do what was necessary for moving. They were appalled when they saw the last trailer - said there was no need of such a display of what looked like predetermined animosity!!!Edward J.
Le client n'a pas laissé de commentaire.Lucin M. | Premières impressions
The 2 storage units they gave belong to someone else,they already had locks on them,then by time no storage units available,that I needed,then had to go to red ot and get unit which put us behind about 2hrsDebra T. | Expérience générale
Everything went great.Kristy K. | Expérience générale
I will never turn to uhaul again. I wanted 1 unit they gave me 2 didn't even tell me what they did. I spent countless hours on the phone trying to get the issue straightened out. Never recied a call as I was promised on 4 different occasions. So no I'd never recommend uhaul to anyone & I will never use uhaul again.Mark W. | Expérience générale
Loved the service from beginning to end thank you for making my move was smoothDAVID M. | Premières impressions
Le client n'a pas laissé de commentaire.AJ M. | Online Move In
Le client n'a pas laissé de commentaire.Jeffery R. | Premières impressions
Originally, I rented a unit online and was told there would be a free lock in my unit. I loaded my inventory and went to the storage unit to find there was no lock so I had to haul everything back home. I tried to contact the Uhaul phone number 3 different times and after sitting on the phone for 45 minutes plus every time I never got to talk to anyone. Customer service contact really needs to change. That is terrible customer service. It is ridiculous that I can't call my local office and get this taken care of. After visiting the local office in person (twice), I finally got a lock and a unit closer to the door which I wanted but couldn't pick when reserving online. Now, I have paid for this unit for a full week without being able to use it. Terrible customer service so far!Kimberly A. | Online Move In
Le client n'a pas laissé de commentaire.KATHY A. | Expérience générale
Le client n'a pas laissé de commentaire.nikki g. | Expérience générale
Le client n'a pas laissé de commentaire.Mahogany S. | Premières impressions
The restroom were not very clean. 2 out of the 3 stalls were dirty; might even have been plugged. They definitely weren't flushed. Other than that it was a nice, clean storage facility and easily accessible. I would recommend this place.KATHY A. | Premières impressions
Not storage related, however the truck was awful. I've used the truck rentals several times and have never had a problem with the truck. This time was very different. The cluster was cracked horribly, the key got stuck in the ignition, the steering wheel was all over the place, the window turner was missing, and it drove like it didn't have much power.Carrie M. | Online Move In
Le client n'a pas laissé de commentaire.Lauren C. | Expérience générale
Staff was friendly and helpfullinda d. | Premières impressions
Le client n'a pas laissé de commentaire.Gordon S. | Premières impressions
EVERYONE ! that works at this location is Very polite and helpful 10 out of 10 i would litterly have to say if someone left a bad review on this place they themselves were just having a bad time and it had nothing to do with the customer service at this location !! Great job yall !Jacob A. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah T. | Online Move In
Le client n'a pas laissé de commentaire.JANET P. | Expérience générale
It was not made clear that my free lock would be inside the unit and it did not make it clear that I would need a knife or scissors to break the ziplock tie that was on the storage unit before I could get into it. Other than that, it was clean and easy to get into.Cherie H. | Online Move In
Someone had parked their massive UHAUL truck blocking both of the doors to the drive in area. I had to park outside and deal with the cold to get moved in. Luckily I was just putting my lock on it and wasn't bringing in boxes. I will wait until another time when there isn't someone very rudely blocking the doors. There was no one to be found, the truck seemed abandoned but then later when I drove by it was gone. Please put. up signs or something so people know not to block those garage doors.Emily B. | Online Move In
The facility was very nice both inside and out. I would wholly recommend it to anyone needing to store their precious items. Thanks for a very good experience.John G. | Expérience générale
Had great assistance in getting what I needed. Shown sizes of storage unit. Visual so much better. Easy location for office & unit. I was so very tired, but staff was so helpful. I so appreciate all of you. Thx, Ricky, Anna, and Joseph.Kathy E. | Premières impressions
Everything was well organized and well kept. All of the people at U-Hall were very helpful. A pleasant experience overall.John G. | Premières impressions
Ricky made the whole process fast and easy. He really cares about customer satisfaction.Michael D. | Premières impressions
I had previously left a negative review for this facility, but Ricky reached out to me and made it right. I would not hesitate to use this facility again.Cliff C. | Expérience générale
Le client n'a pas laissé de commentaire.Larry S. | Online Move In
Le client n'a pas laissé de commentaire.Sandy O. | Expérience générale
The storage facility is extremely clean and secure. It's quite a walk to my unit, but I appreciate the use of the free push carts. I did experience an huge problem while trying to access my unit through the online check in. The people that I spoke with on the phone weren't helpful at all. I sat in front of the storage facility for an hour on the phone, trying to get help checking in to my unit. I was paying my movers 100 $an hour, as they sat in the parking lot waiting with me. I literally, had to drive to the local UHaul truck rental facility on north Belt in St. Joseph, MO to ask for help. A young lady named Joanie Higgins was an enormous help. She knew exactly how to get me checked in to my storage unit. She was kind and very efficient.Sandy O. | Premières impressions
Also the uhaul location on the north belt hwy in St joseph Mo was great to work with outletmike v. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer C. | Premières impressions
Ricky has been fantastic, and I highly recommend both the storage facility as well as the truck rental and supplies ! GREAT Experience !Michael W. | Premières impressions
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