Customer Reviews for U-Haul Storage of Saint Joseph
Location en tout temps  |  U-Haul Truck Share 24/7© Location

46 évaluations

903 N 36th St   Saint Joseph, MO 64506

(816) 558-6596

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(816) 558-6596

903 N 36th St
Saint Joseph, MO 64506

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

After a big issue with my reservation, we finally settled on an alternative solution.

Trudie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S.  |  Premières impressions 
Évaluation :
3

When I went to rent the unit their computers were down so it took a day longer to get done. The lights in my row were constantly out. So I had to move stuff with a flashlight often times.

Skylar R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A.  |  Expérience générale 
Évaluation :
5

I think his name was Ricky, did a great job helping me!

Mark R.  |  Premières impressions 
Évaluation :
5

Very good for security, climate control , and fire protection, etc. Will consider in the future

Donald S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara S.  |  Premières impressions 
Évaluation :
5

Love the units I got, very convenient!

vikki b.  |  Premières impressions 
Évaluation :
1

The staff in the store were completely unhelpful. I waited for 30 minutes for them to tell me that I didn't need to check out after moving out of my unit when it turned out I did. Now you're wanting more money when I tried to check out and was given incorrect information and it's almost impossible to reach someone at the actual store.. somehow calls get diverted to their general call center and you'll wait on hold forever on that too. I'll never use uhaul again.

Lindsey T.  |  Expérience générale 
Évaluation :
4

Had a few issues with Manager Rick we tried to resolve them

linda d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S.  |  Premières impressions 
Évaluation :
1

Service was poor overall as my husband spent hours on the phone each day trying to coordinate our move. People in Rancho Mirage ( Curtis was owner) packed our furniture hap-hazardly in tiny u-Hauls. People weren't on time. We should have had 2 mid-sized trucks rather than the 9 units packed in CA. Our move came in 2 shifts: one half came in June, and one half followed in August. The last u-Haul looked as if someone repacked the unit & threw items in. Husband's table saw was on top of a recliner. Tables looked like someone purposely hacked the tops. No pads were used in the last unit! The movers here were terrific. Careful, courteous and more than willing to do what was necessary for moving. They were appalled when they saw the last trailer - said there was no need of such a display of what looked like predetermined animosity!!!

Edward J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucin M.  |  Premières impressions 
Évaluation :
1

The 2 storage units they gave belong to someone else,they already had locks on them,then by time no storage units available,that I needed,then had to go to red ot and get unit which put us behind about 2hrs

Debra T.  |  Expérience générale 
Évaluation :
5

Everything went great.

Kristy K.  |  Expérience générale 
Évaluation :
1

I will never turn to uhaul again. I wanted 1 unit they gave me 2 didn't even tell me what they did. I spent countless hours on the phone trying to get the issue straightened out. Never recied a call as I was promised on 4 different occasions. So no I'd never recommend uhaul to anyone & I will never use uhaul again.

Mark W.  |  Expérience générale 
Évaluation :
5

Loved the service from beginning to end thank you for making my move was smooth

DAVID M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJ M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery R.  |  Premières impressions 
Évaluation :
3

Originally, I rented a unit online and was told there would be a free lock in my unit. I loaded my inventory and went to the storage unit to find there was no lock so I had to haul everything back home. I tried to contact the Uhaul phone number 3 different times and after sitting on the phone for 45 minutes plus every time I never got to talk to anyone. Customer service contact really needs to change. That is terrible customer service. It is ridiculous that I can't call my local office and get this taken care of. After visiting the local office in person (twice), I finally got a lock and a unit closer to the door which I wanted but couldn't pick when reserving online. Now, I have paid for this unit for a full week without being able to use it. Terrible customer service so far!

Kimberly A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nikki g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mahogany S.  |  Premières impressions 
Évaluation :
4

The restroom were not very clean. 2 out of the 3 stalls were dirty; might even have been plugged. They definitely weren't flushed. Other than that it was a nice, clean storage facility and easily accessible. I would recommend this place.

KATHY A.  |  Premières impressions 
Évaluation :
5

Not storage related, however the truck was awful. I've used the truck rentals several times and have never had a problem with the truck. This time was very different. The cluster was cracked horribly, the key got stuck in the ignition, the steering wheel was all over the place, the window turner was missing, and it drove like it didn't have much power.

Carrie M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C.  |  Expérience générale 
Évaluation :
4

Staff was friendly and helpful

linda d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S.  |  Premières impressions 
Évaluation :
5

EVERYONE ! that works at this location is Very polite and helpful 10 out of 10 i would litterly have to say if someone left a bad review on this place they themselves were just having a bad time and it had nothing to do with the customer service at this location !! Great job yall !

Jacob A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET P.  |  Expérience générale 
Évaluation :
4

It was not made clear that my free lock would be inside the unit and it did not make it clear that I would need a knife or scissors to break the ziplock tie that was on the storage unit before I could get into it. Other than that, it was clean and easy to get into.

Cherie H.  |  Online Move In 
Évaluation :
5

Someone had parked their massive UHAUL truck blocking both of the doors to the drive in area. I had to park outside and deal with the cold to get moved in. Luckily I was just putting my lock on it and wasn't bringing in boxes. I will wait until another time when there isn't someone very rudely blocking the doors. There was no one to be found, the truck seemed abandoned but then later when I drove by it was gone. Please put. up signs or something so people know not to block those garage doors.

Emily B.  |  Online Move In 
Évaluation :
5

Ricky made the whole process fast and easy. He really cares about customer satisfaction.

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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