Customer Reviews for U-Haul Storage of San Francisco

11 759 évaluations

1525 Bryant St   San Francisco, CA 94103
(Alameda & Bryant)

(415) 252-0133

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(415) 252-0133

1525 Bryant St
San Francisco, CA 94103
(Alameda & Bryant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Long waiting times, but extremely convenient and moderately priced

LANCE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelvin N. 
Évaluation :
4

Check your mirrors on your trucks spot mirror on pasger side cracked

James M. 
Évaluation :
1

Staff were completely overworked- not enough to cope with demand. Long wait times and ridiculous new requirement to call an emergency number prior to completing regustration

Neil H. 
Évaluation :
4

Have sufficient service help. Only two attendees-one answering phone calls and one helping a line of people during typical busy morning times is not enough!!

Mark V. 
Évaluation :
5

Management very professional and fair. Rentals well maintained, staff awesome.

Hila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin P. 
Évaluation :
3

I was overcharged

Butch O. 
Évaluation :
4

I rent about twice a month. Anything to streamline the process (like can you save my current DL pictures rather than having me upload 24 times per year) would be helpful.

Rebeccalyn B. 
Évaluation :
1

The customer service at this location was horrible when I first got there to pick up the truck and when I dropped off the truck people having conversations on cell phones and making me wait I will never use this location again

Carlos R. 
Évaluation :
4

I wish it were easier to return unused materials that I bought - I didn't even open the furniture pads, and I wasn't able to take them home with me, so it was just a loss

Jared F. 
Évaluation :
3

It's out of your businesses' control but the local homeless population and the resulting environmental / public health impact on the immediate area is notable.

Christopher V. 
Évaluation :
4

At time of pickup vehicle had damage that was not reflected in uhaul's system and image of the vehicle (I uploaded a photo to the system). Ensure your vehicles are inspected and damage is properly reflected in the system.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanway L. 
Évaluation :
5

The staff were great!! Very helpful and friendly. The manager was awesome he help me with the access card even do was after office hrs. I am very happy with their service. They are doing a great work

ROSIE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
5

the Return sign for trucks/vans is not clear. It says "Equipment" should also say Truck Returns because otherwise everyone is driving to the parking lot then you have to send guys up there to tell people to turn around and waste a bunch of everyone's time and be inefficient. Other than that whole staff was great.

Norman V. 
Évaluation :
5

Thank you for your public service to us. My contact with uhaul from 6/23/2023 to 6/25/2023 has been an experience. Thanks to the excellent customer service from counter contact to phone customer service. Bay Shore Bl in s.f.ca. has been A+ in closing out.. the general manager was great. Thank you sir.

CHARLOTTE M. 
Évaluation :
5

Great customer service!

DAVID S. 
Évaluation :
5

Gino was very helpful and accommodating. It was an easy process reserving for storage space!!! Great experience!!!!

Ma Eloisa M.  |  Premières impressions 
Évaluation :
5

I've can always rely on U-Haul. Everyone is always Pleasant.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah C.  |  Premières impressions 
Évaluation :
1

Fuel filler neck, restricts flow of fuel & shuts off every 0,5cents! What a hassle for 500 mile trip Returned one day earlier than expected & denied any proration to bill. Very dissatisfied with support with personnel at 1525 Bryant St. SF, CA. 94103. Only money can motivate!

Sean O. 
Évaluation :
1

The rating is due to the extra charges. Charged for storage while I was WAITING for UHaul to deliver the U-Boxes when they didn't have anyone going my way. This is ridiculous. Charged in San Francisco and in Eugene. My UBoxes were in Eugene over a weekend because they couldn't schedule my delivery. Apparently that triggers a month's storage fee for each box. This is terrible customer service

Ann W. 
Évaluation :
5

Drop off was smooth and efficient.

George N. 
Évaluation :
5

Great service!

Nicolas F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zacheriah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty G.  |  Premières impressions 
Évaluation :
5

I had this unit for more than 8 years, and everytime I've needed help with anything, the staff here have been a delight to work with. Starting with helping me coordinate the shipment of the pods, renting a truck and renting the storage unit, to any subsequent time that I needed a truck or van to shuffle my things around, every transaction was easy and everyone was always friendly. The building and the unit were easy to access and felt secure, and a truck was available each time I needed to rent one. I've been so impressed, and I'm very happy with my experience. Keep up the good work!

HEIDI H.  |  Expérience générale 
Évaluation :
1

Your staff is so horribly rude! I had a computer error on UHAUL's side, not mine, and the attitude from every person in that office who would not have the patience to allow me to explain the error (from a previous 3 hour phone call since your system does not keep notes on customer service calls) was so terrible. This includes the Hayward office, San Francisco office, and the scheduling department of both offices. I never once raised my voice or insinuated that it was the fault of the person speaking directly to me, but the service was so poor that I hired a private company to pick up my belongings for me instead of organizing with UHaul or Moving Help booking service. Truly terrible all around. The only helpful person at that office is Julissa! She deserves praise (and a serious bonus) for taking some ownership to get me out of a situation that UHaul created.

BAFFOUR K. 
Évaluation :
5

Pick up date was 5 days later than planned. Women answering phones were amazingly helpful, professional and kind. Drivers were too. Amazing experience, but expensive. Merci.

nancy B. 
Évaluation :
4

Verification step of my drivers license was too long and didn't work as intended. Capturing images of my license needed some refinement.

Jay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL S.  |  Expérience générale 
Évaluation :
5

Have more than one cashier working at the front desk

Richard H. 
Évaluation :
5

I've been renting from this location for the last three years and this time I see there is a new staff and the new manager and this is the best service I received since I've been using this location

MUHAMMAD S. 
Évaluation :
4

I was given a van with half of a quarter of tank full. It would have been nice to get a van with more so I didn't have to worry about running out of gas going up the hills of San Francisco. I've rented UHauls from the location on Valencia, and prefer that location's staff and service.

Pauline E. 
Évaluation :
3

The person at the counter did not seem like she wanted to be there or was, perhaps, having a bad day. Not very friendly or courteous. Strictly business. However, when I returned my truck, the customer service was the complete opposite. Very friendly, personable, and fast. I also had to wait 20 minutes before I can leave with the truck I rented because another truck was blocking my way. In general, I feel like the U-Haul experience is all about making the customer work. We're the ones who have to do the walk-around and take pictures of our ID. It's so automated that you lose the human interaction. Then again, given my experience at the counter, that could be a good thing.

AllanS M. 
Évaluation :
2

The customer service person was rude. She was acting put out when I asked her to repeat herself. I explained with the mask, the barrier, and the people moving equipment around on the floor, it was hard to hear and I asked her to repeat herself. She then proceeded to answer the phone and take 5 minutes to help them and ignored me.

Scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carleigh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALINDA N.  |  Expérience générale 
Évaluation :
4

The only problem there is one employee who park His car in one of the loading areas in the facility … so it stay irked there all day long where supposed to costumers load and unload they trucks

Lucas F.  |  Expérience générale 
Évaluation :
5

The truck had some issue. Tune up is needed for that particular vehicle. Possibly some power steering fluid. As it was hard to drive/steer

Vera P. 
Évaluation :
5

Professional and friendly!

Norma P. 
Évaluation :
4

Overall great experience. I returned my truck at 5pm in the return lane. Since there was a wait with other trucks in front of me, the gentleman working there told me I could just leave my keys in the car and he would email me the receipt. I never received any email and had to call back two hours later to confirm everything was settled and receive my receipt. Also, the first representative who answered my call incorrectly told me that bring offsite prevented her from accessing my info. The second representative, also offsite, found my file quickly.

Hongyuan H. 
Évaluation :
5

The boys did well.. appreciate the guys coming and loading my stuff on the U BOX.

Jim S. 
Évaluation :
2

The truck cab smelled very bad (like livestock or animal urine or both) as I noted in the checkin notes when I picked it up. There was less than 1/8 tank of gas in the truck, so I had to fill it up immediately.

Sarah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara S. 
Évaluation :
3

I rented a 10 ' truck on the 3 of junr 2022 for 24hrs. I also realized that i was gping to be late returning ,so I called uhaul to ask for an extension for 24 more hours .I was told no and that someone has it rsvp .Fine well when i returned the truck only a hour or so late returned it like i got it. The kid checking me in saw that a 24 hr. time extension was added to my contract. And he took it apon himself to change 48 hr. Time rate back to the 24 hr and I wasnt being charged. Awesome so my balance due was like 70 bucks . Wich at the time i did not have the funds on my card ,yet so was declined . Now heres the delima as a manager was asked if its possible to switch the 24 back to 48 like it originaly was asked of me earyier.For a total charge of 190 bucks to be paid the return on the 5 june . Because i had originally reseved the truck to make money selling stuff at flea market just needed more time .The manager said to me just go inside and rent another truck. Obviously he didnt hear me at all when i stated my card has no funds to cover the processsed fee now ,how the helll am i gunna rent and why would i when i still had acees the the same truck just rented because i had no money as of yet. Still the maneger was unprofessional at his job . It would have been easier and every body would have been satisfied ,nut no dude was just being a jerk

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tomas V. 
Évaluation :
1

1 customer service agent was rude rude rude. The other thankfully was helpful. The rental process was confusing as hell - and I'm a lawyer. The technology was slow and glitchy and contained misleading info all thru it.

Brian R. 
Évaluation :
5

Helpful staff friendly and professional

Aremy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trisha K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Drew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted C. 
Évaluation :
5

Moving in general is a pain, but Geno was amazing and made the whole experience super smooth and simple! He was extremely friendly and professional, and if I ever need to rent another U Haul, I would definitely come back to him!

Ted C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
1

We were given the wrong dolly and didn't realize it until too late. Our appliance fell off the dolly. Upon return we told the employee and he said he'd refund the appliance dolly we didn't receive. But then he charged us for the small dolly that was useless and caused us to damage our appliance. Unacceptable! And there was garbage in the back of the uhaul that was not ours.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron B. 
Évaluation :
5

It was a great experience with U-Haul. They are very punctual. It arrived on time safely.

Apeksha D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

saeed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siavash D. 
Évaluation :
5

Manager there was very understanding and made sure the customer, (me), was completely happy and satisfying

Anita D. 
Évaluation :
2

Better communication would have been appreciated at the beginning. On the day that my box was guaranteed to be in NY, it was still sitting in storage in SF. Because it had my mattress and desk and all of the "basics" to work and sleep in my new apartment, it caused a lot of disruption. In the end, it all worked out fine but better communication about the delay initially would have been appreciated. It was also very difficult to find someone on the phone who could give me any detailed status updates - I often heard conflicting information. Thank goodness for some lovely folks (shout out to Jim and Julissa!) who helped with updates.

Olivia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna B. 
Évaluation :
5

Amazing customer service!

Spencer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

The people hanging around the loading dock is super shady. More security would be appreciated. Also, another storage customer was clearly storing stolen goods for resale. Not sure how you can prevent that but it adds to the shadiness.

Meredith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
3

Convenient spot. Staff isn't rude but also not very helpful.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHOLAS P. 
Évaluation :
5

Great service. Good Prices.

Nadine H. 
Évaluation :
5

It should be easier and more streamlined to accept a driver's license over the counter, the way car rental companies have done it since the beginning of time, for anyone who has difficulties with your web-based uploading method. Also, it should not be necessary to contact the emergency contact in advance, nobody else does this. Also, the gas meter was way off when I rented the vehcle. It said "1/4" but it was actually at 1/8. Fortunately I was not charged for gas.

Joel R. 
Évaluation :
3

Employees would not accept my temporary (DMV issued) valid driver's license as proper identification at my first visit, so this put a massive delay on my moving plans. The vehicle overall was easy to operate and the drop off was simple.

alexis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan A. 
Évaluation :
5

The representative who helped me at the counter - Andrea, I believe - was simply stellar. I've had such bad experiences over the years at U-haul, but what can one do? It's the only game in town. However, this whole experience was completely different. Next time I won't dread going to U-Haul.

Hunter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell S. 
Évaluation :
5

I was helped by Andrea Lumsey who was incredibly helpful, professional, and efficient! Really helped me get started on my moving day

Arun B. 
Évaluation :
5

the online check-in process and pick-up was horrible, it was more inconvenient than anything I have done. you ask for a passport or a lease agreement when I get to the place to pick up? that was the most stupid way to authenticate on scene. these are the info people need to know the day before or when they're reserving a uhaul. overall experience with the online check in was F, will never recommend it to anyone

Ali S. 
Évaluation :
5

Rien

Jerome C. 
Évaluation :
5

Gene was excellent and super helpful.

Kristina T. 
Évaluation :
1

Customer service is non-existent - not friendly almost standoffish asked for assistance in going out to the the truck as I'm not familiar with the facility and was not provided. When I returned truck minimal interaction from staff. Received a charge for 7 gallons of gas when I barely drove one. Had to call for a refund (the refund was handled quickly) which took unnecessary time out of my day. I rented a truck from Uhaul (Belmont site) three months ago and had no issues. I would absolutely NOT recommend the Bryant Street site due to non-existent customer services and receiving a mistaken charge. I would maybe not recommend Uhaul at all.

Leilani C. 
Évaluation :
1

No signage for where to pickup if you are using the app. Waited in line for 20 minutes. Tank on empty.

Megan C. 
Évaluation :
3

Mobile pick up was AWFUL. Took me 30 minutes. And when I was done, I had to walk back to the office (where I had asked where to go to do this) to pick up the key... and there were 2 employees doing nothing except talking to each other behind the counter. You outsourced your people's work to me. Chrome on my iPhone wouldn't launch links on your site when I'd click them. It was AWFUL. You owe me the 25 minutes of my life that should've been spent with my family, if you would have had an employee just check me in and give me a key. HORRIBLE part of the EXPERIENCE. That said, the staff was nice, the van was clean. But HORRIBLE to be told it had to be a mobile pick-up-the-van experience and then have it take so long with no one to help me. AWFUL!!!

Andy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florian D. 
Évaluation :
4

As someone new to the process it as a little confusing. Better signage from the main desk to the lot would have helped. Also when returning (this is minor) "equipment return" sounded like trailers and bins, but adding "vans/trucks" to the sign would help.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah B. 
Évaluation :
5

The staff at the Bryant st location was excellent !! Best service ever

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo S. 
Évaluation :
3

Everyone was friendly, and the pod was delivered without issue! The pod had some issues though. Only two of the four screws securing the door were attached, and they could easily be removed with a screwdriver. I had no confidence about the security of the pod. Also, the door was of poor quality and gave me multiple splinters.

Kevin M. 
Évaluation :
5

Everything was great and friendly staff

Steve L. 
Évaluation :
1

I got a vehicle with less fuel than noted and I was told to fill the tank up more than what I got it for â€" paying for more gas than I used. No one at the front was helpful and the manager did not do anything to resolve the issue.

Samantha J. 
Évaluation :
5

Customer service techs were very knowledgeable and courteous. Please keep up the great work.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esau R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

My only complaint was that communication was often not quite right - eg on Saturday I called to ask if my uBox had already been taken inside and was told it had been, but when I went to return the truck I saw that that was not the case. Not a huge deal but would have done another load had I known the opportunity was still there. All in all a good experience though. Merci!

Ian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raphel C. 
Évaluation :
3

- van return process not intuitive: the drop-off instructions require access to the van, but they are displayed in the key box. I only saw the instructions after returning the key - elevators are unintuitive and a major bottleneck - it takes a long time to access the storage unit: there should be shorter routes - there should be more dollies and carts available for dropoff use. I was not able to get one on my first dropoff trip

Juan F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony P.  |  Expérience générale 
Évaluation :
5

Gene Carr the manager is a gem, he manages this location business over and beyond and treats customer with kindness

Lauren R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN N.  |  Expérience générale 
Évaluation :
5

All employees are nice and friendly

Ace C.  |  Premières impressions 
Évaluation :
1

Worst experience. Canceling my storage rental asap.

yelena l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYEIKA L.  |  Premières impressions 
Évaluation :
2

We moved to Public Storage because of the neighborhood. Shady people hanging around your facility. Day laborer soliciting every time we access. Scary homeless outside and inside the facility.

Mark H.  |  Expérience générale 
Évaluation :
5

Our representative was friendly, knowledgeable, speedy and helpful. We had a great experience and would definitely recommend UHaul.

JENNIFER Q.  |  Premières impressions 
Évaluation :
2

Super loud. Security made it painful to visit the locker. Alarm screeched over my head regularly even though I had checked in. Moved to antoher provider beacuse of these reasons.

Tom O.  |  Expérience générale 
Évaluation :
3

Rat and other rodent droppings with in storage unit itself - was not cleaned properly - disgusting

PATRICK T.  |  Expérience générale 
Évaluation :
2

Only because the storage where I need to store items due to a sudden move had used mats covered in rat fece's! Rat fece's we're everywhere I had to request a broom and dust pan and clean the entire area soooooo disgusting! I have clothes that I had hang on a rolling rack my concern is the rats don't get to the items also I working to make sure that I can relocate sooner then later it was a hazardous nasty mess Uhaul should have a scheduled exterminator with all the money Uhaul makes

Gwendolyn W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yiuhung C.  |  Expérience générale 
Évaluation :
3

The staff were very unfriendly IMO even when I tried to be friendly. It was like they were doing me a favor to propose any service. Ugh. The facility itself was nice and secure so I'd recommend it based on that but the hours and staff suck.

KATHERINE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayro G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANIN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mykola k.  |  Expérience générale 
Évaluation :
5

There is no light inside the unit which led to my partner being seriously injured when he slipped on a rat trap inside the unit when we were moving in. The staff was not helpful during that time and refused to extend our truck rental time even though we spent 2 hours in the emergency room before we could use the truck. Since then, however, the staff has been kind. The manager is very friendly and flexible. Although the facility is a little cumbersome to navigate, I was happy with the late hours of operation. Because every other encounter was excellent, I gave the excellent rating despite the harrowing events earlier in the year.

Kerri N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS B.  |  Expérience générale 
Évaluation :
5

I was in need for storage after the unexpected passing of my son. Most places were closed or difficult to reach. All of the representatives were helpful, knowledgeable and professional. Great price, location and access hours. It's also very well lit and secure. I would recommend them to anyone in SF. Thank you !

LAURA D.  |  Premières impressions 
Évaluation :
5

Very helpful and easy to check in

Michael M.  |  Premières impressions 
Évaluation :
3

The process to get sign up was so tedious! The terminals to take my payment did not work at all and I had to run to get cash.

Christofer C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRESSIA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMEO O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tess E.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shant T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C.  |  Premières impressions 
Évaluation :
5

I was a bit flummoxed about actual size of spaces and the corresponding costs. was unable to look at an actual space for rent until signed and paid for. i think perhaps the space is on the more expensive end of the list for that size. However, quite fortunately, it also is very easy to access from the loading dock to the space. I guess i am getting what i am paying for even though i didnt (know to) ask for it.

Barbara h.  |  Premières impressions 
Évaluation :
5

Excellent service

Amen C.  |  Premières impressions 
Évaluation :
1

My pin code stoped working one hour after I got it my slip card didn't work at all because system was not working properly so I am stuck with my uhaul truck for another day on the Dolly's costing me an extra 60 dollars

Travis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elissa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mae A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliane A.  |  Expérience générale 
Évaluation :
1

I have never had to verify references before utilizing a U-Haul prior to my experience at this location, I was not happy with the staff at all and will not come back to this location.

Jonathon K.  |  Expérience générale 
Évaluation :
3

Key cards never work consistently. It took me two hours with card reader problems to simply move 1 box into my storage unit. I had to go back to the office 4 times to get my card checked. This was a 10 min task that took way too long and was super inconvenient to keep walking back to the office to understand why card won't work in reader. can't we go back to codes?

Maria L.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRESSIA H.  |  Premières impressions 
Évaluation :
5

Everybody was very nice and knowledgeable

sherry h.  |  Expérience générale 
Évaluation :
5

The staff is always helpful and friendly and the building is always clean and secure

JOSEPH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

myreja s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashad B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timo B.  |  Expérience générale 
Évaluation :
3

Yo estoy muy Satifecho con todos los trabajadores y especialmente con el General Manager Gene Carr 11 el es Muy amable el es una Persona muy profesional Dios los los Siga Bendiciendo Amen

Luis E.  |  Premières impressions 
Évaluation :
5

I enjoy dealing with Gino and the entire staff.

Michael S.  |  Expérience générale 
Évaluation :
4

Please change my due date for payment for the 5th of every month I receive my retirement check at the end of every month so that'll give me time after pay the payment I tried to do it yesterday but they told me I paid and I should ask for a change today before I paid thank you have bless day. I was told by the staff at the front desk if I wanted to change the date I would have to make another payment yesterday I've already paid for 2 months in advance thank you be blessed

Mary R.  |  Premières impressions 
Évaluation :
1

Service staff was condescending and unhelpful. They seemed more concerned about theft prevention than provide us excellent customer service. We were upgrading our unit and the unit size we reserved online wasn't available in reality. No apologies, no empathy, nothing. Your current process made it VERY difficult to transition to a larger unit. We ended up with a smaller size unit and did our best to make it fit our needs. You have us trapped as customers because you know it's not easy for us to move our business elsewhere. The alarms in the building are at an ear damaging decibel and go off regularly. They are unbelievably loud. You should swap out the yellow buttons used to keep carts in their home location. Twice while moving our storage contents we clipped a yellow button and sent our valuables tumbling to the ground. The location is a huge maze and the staff didn't do anything to help show us the easiest route from our old to new storage unit. Half way through our several hour move we identified a closer freight elevator and a much short route between our two points. It would have been nice for the staff to have provided that guidance and improved our experience. The pass card to access the building (which we have been using for years) denied us access into the storage floor and when I took it to the customer representative to find out why she told me our card wasn't assigned to our unit and then proceeded to argue with me when I shared we've only had the one unit will ever at this U-haul location. She we a larger woman and very unpleasant to deal with. I tried to engage with her and be friendly and got nothing from her. Same with the gentleman who helped me. The sign about the large, recent investment in carts above the cart station on level two is tacky and should be taken down. Ensuring there are operational carts and moving tools is a cost of doing business. There were messages all over the building of what we can/can't do and some with associates charges for braking any rule. It didn't add to our experience in a positive way. The only positive point in our experience was a cleaning lady on the fourth floor who could see we were lost, stopped her work and proactively helped us. You need more people like her on staff. Our visit was on 10/22 from about 11 am - 3 pm.

TIM O.  |  Premières impressions 
Évaluation :
5

I was absolutely impressed with how patient management and staff were with me. Moving is always stressful, but all staff members went above and beyond the call of duty to ensure as pleasant expetience as possible. A thumbs up to Gene and his crew! Job well done!

Shaylyn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALINDA N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D.  |  Expérience générale 
Évaluation :
3

Friendly helpful staff, clean building but that elevator scared the crap out of me every time I had to use it, Why not unlock the stairs from all floors but the worst was the bait and switch, I reserved a unit that was to be $84 plus $7 insurance, got to the store and was told they did no have that unit any more would I like this other unit for $96 a month and $7 insurance, why reserve a unit if they just give it away. I only used the unit two months as $113 for that small unit was just to much.

Larry W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shantel M.  |  Premières impressions 
Évaluation :
2

Dollies all stolen at one point, making it impossible to move belongings through the maze of units. Parking near units impossible. Rat poo in both units (I have given up one unit, but still share another unit with a friend for the time being.) Homeless people clearly living out of some units and camping out in the hallways. Staff generally friendly and professional though. I sympathize that their job is difficult under the conditions at this site.

Jenifer W.  |  Expérience générale 
Évaluation :
2

I went into the office several times for different interactions, and every time, the staff were unpleasant. It was as if everything I asked of them was an inconvenience. Certainly not good customer service.

Steven N.  |  Expérience générale 
Évaluation :
5

Good job nice facility great stuff

GORDON L.  |  Expérience générale 
Évaluation :
4

The facility staff on duty is great and the manager Gino is very helpful and it shows that he has great experience in the storage/moving industry which reflects in the way he handles every single account. I had 2 units at this facility! Was disappointed by costumer service over the phone, but the in person service was outstanding. Merci.

Aline D.  |  Expérience générale 
Évaluation :
2

Your staff was courteous and I felt back for the gal checking us in. We had a bait and switch pulled on us which was quite disconcerting. Not her fault. But I was told on the phone twice that I had reserved a 12 x 7 x 8 on the first floor and arrived to find it wasn't available. I ended up having to get a 2nd space because we couldn't lift the sofabed and some other heavy boxes up the stairs. I was quite disappointed and will now have to call daily to see if another opens up so I can have just one space and on a floor without steps. Will also have to hire movers to move everything once a space becomes available.

Clarie M.  |  Premières impressions 
Évaluation :
5

 

Mark L.  |  Premières impressions 
Évaluation :
5

I had the experience to see other's companies storage places and they were smelly and disgusting. U- haul meet all my needs . Communication with staff was so friendly and helpful also everything is clean and on point . Dolly carts everywhere so moving your stuff is soooooo easy . Overall I'm happy with my choice !

Oana Nela Alexandra R.  |  Online Move In 
Évaluation :
5

Kind and knowledgeable employees.

Roger B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson B.  |  Expérience générale 
Évaluation :
3

When I went to check-in, I was told the unit I reserved online was not available and that the system is known to have this issue of incorrectly letting customers reserve a unit that is not actually free. Luckily, another similar unit was available, but this could have been a significant concern if there was not another unit available. This should be fixed. Happy with the accessibility and cleanliness of the location. Providing carts and a free section to leave lightly used items was convenient. No lighting in my unit which made it hard to see in there from just the hallway lighting. But generally a good experience.

Audrey F.  |  Expérience générale 
Évaluation :
2

I am so disappointed with this storage place. I called multiple times to ask questions almost a week before my move-in date in order to get some clarification, and no one had any idea how to answer my questions. I was told conflicting things by different people. The website wouldn't let me check-in for a unit and get my one month free from renting a truck. Of course the storage people said there's nothing they can do, so we called 1-800-go-uhaul. The lady did it with us on the phone, and there was still no way to get the free month. She told us to reserve a new unit, pay for it, and present the receipt + truck confirmation at the location for a refund. Of course, the storage people later said they couldn't give me a refund and that I was told ''wrongful information.'' Unbelievable. In addition, because I had to make a new reservation in order to check-in online, I ended up getting a unit that was on top of another one. It took OVER 3 HOURS to take big pieces of furniture up those metal stairs, and my back was destroyed by the end of it. I had specified in the original reservation that I wanted one on the bottom. The map was also useless and it took us over 30mins to even locate the storage unit in the first place. The location is in a terrible area and we had people try to take our stuff, as well as tailgate into the facility after we unlocked the door. I am extremely angry and disappointed, and would not recommend this place to anyone. I can't wait to get my stuff out of there.

ISABELLA M.  |  Online Move In 
Évaluation :
1

I don’t think you could train your office staff to be ruder.

Brian L.  |  Online Move In 
Évaluation :
4

My only difficulty was a roof leak that caused no damage to my belongings last year during a rainstorm. I was impressed by how quickly your employees handled this problem.

ailce w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yang s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis A.  |  Expérience générale 
Évaluation :
4

The staff at this location are helpful and kind. The facility is well maintained, clean and safe. Would recommend.

Michaela L.  |  Online Move In 
Évaluation :
5

Staff at the Bryant Street, SF facility are kind, knowledgeable, friendly and helpful to a person. I particularly enjoyed my interaction with Cindy Hernandez. Ms. Hernandez was beyond helpful and is a joyful spirit.

Stephen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor c.  |  Premières impressions 
Évaluation :
1

Person at the counter was super rude and abrupt. She did however seem to enjoy conversing with her co-workers.

Abel B.  |  Premières impressions 
Évaluation :
5

My units door was ajar and the locking mechanism appeared to have been bent to the point the door was coming off the track- but the manager is going to fix it — i found then extremely helpful because I was moving and my car was over weight so I was easily able to unload the excess weight and make my deadlines to get back on the road safely - I’m very grateful for their courteous help STAFF IS EXCELLENT

Olivia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shandra M.  |  Expérience générale 
Évaluation :
4

Everything was great, except that my storage unit was very dark and I had to use flashlights. Other than that, can highly recommend

Anh-Thy L.  |  Expérience générale 
Évaluation :
1

The lack of understanding of the IT systems is ridiculous. We were coming from out of town and were going to arrive after hours and was told that we could not do online check in of our existing reservation, that we either had to check in in person or cancel our reservation and select a "rent now" unit. After 2 hours of frantically trying to rent another unit that the manager said was going to be available, we saw in the footnotes that you CAN check in online. All that stress for nothing. Once we got there after hours, it was very unclear the process for which to access the building using the arm/disarm and unlock gate. Luckily Gene picked up the phone to help us get in, otherwise we would've been screwed. Please train your staff on the self serve IT capabilities and make it clearer how to use the code to check in.

Colin D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TREASURE R.  |  Expérience générale 
Évaluation :
2

I booked a reservation weeks in advance only to be told the day of that there was a glitch in the system and a room wasn't actually reserved. We drove from Washington to California and had to do an online reservation with the storage unit and it delayed our move in by 2 hours

Carla R.  |  Online Move In 
Évaluation :
3

My reservation mentioned a price of $84,95 for a 10' x 7' x 4' Locker but was told when I checked in that the cost was actually $114.95. I showed the email confirmation showing the size and price I was expected to get but it was not honored even with that proof. I had to get a smaller unit to be able to stay within my budget. My concern is what's the point to make a reservation if you don't get the price you expect to pay. The manager was able to give me the last month free for the inconvenience but I'm still disappointed that my reservation was not honored.

cecilia v.  |  Premières impressions 
Évaluation :
5

Muy amable la senorita que me atendio bien nice

Mayro G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY H.  |  Expérience générale 
Évaluation :
3

More accessible hours with security on site. More available carts. Employees with more patience and positivity interactions.

ERVIN O.  |  Expérience générale 
Évaluation :
5

Very courteous, professional, helpful and friendly staff and manager. We were in a bind and needed a van and storage unit on very short notice. They made it easy.

bernard w.  |  Expérience générale 
Évaluation :
3

Bad part of town and hard to get a parking spot close enough to bring your items. Rates increases once I was already using the unit.

Savannah E.  |  Expérience générale 
Évaluation :
4

The main bad part was that the uhaul mobile smartphone experience doesn't work. I tried to set up auto pay multiple times and it wouldn't let me so I had to pay each month manually. Also, when I got the moving van to check my stuff out, the mobile login didn't say I you were going to call the secondary contact right then and there, so that was annoying as I didn't have someone at that exact moment ready. Otherwise everything else was good as far as physical experience.

Joseph S.  |  Expérience générale 
Évaluation :
4

The service I received in person was always great. Well-staffed and waiting times low. Everyone very patient, friendly and helpful. The facility felt very secure. Card replacement when I lost it was a breeze, when I expected it to be a lot more complicated. My only complaint is that over the years everything in my unit began to smell like mouse or rat pee. You can barely wash that scent off from plastics try as you may. Ugh. Oh well, probably comes with the territory.

MASHA R.  |  Expérience générale 
Évaluation :
2

I was looking for a storage unit for several weeks. The website does not make clear what is available- the "Reserve" feature lets you reserve units that aren't available. The storage manager advised me to call in and speak to her to check what was available but whenever I called nobody would let me speak to her she is always "unavailable". Everyone that works here seems miserable, they sigh and roll their eyes when you try and ask for help. It wasn't clear that my lock would be in the locker I waited in line for nothing. By signing up online I couldn't add a storage unit to my existing contract, I now have two separate contracts. The moving carts they used to have at this location are gone, they claim they are available at the front desk but when you go and ask they say there are none.

Devin J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PADRAIC B.  |  Expérience générale 
Évaluation :
4

After getting so frustrated with other storage facilities trying to rent a unit you were the answer to all my problems.

Leticia G.  |  Online Move In 
Évaluation :
1

I called ahead while I was on my way to the facility to get started with whatever info would be needed to check in efficiently. I asked where to park to unload things and the staff member on the phone said to park in the loading dock. I told him that my movers were going to park there and start unloading the van. He said okay and told me he couldn't take any of my info regarding emergency contact/additional contacts over the phone. When I arrived, I had to wait in line for 45 minutes because there was only one employee. My movers unloaded the entire truck in the van. Then I was told my unit would be on the 4th floor so they had to drive up to the 4th floor and unload up there. I couldn't find it and asked for help because the map was very unclear. No one helped me initially. I had to go find someone else and they couldn't find my unit. When i found it, it had someone's name written on it so it was unclear if it was mine. Then my key card didn't work so I almost got locked in the elevator. The unit I had was the dimensions described but the 10 feet goes to the ceiling instead of wide, so it was not helpful at all and I couldn't fit enough in it because no one can stack things 10 feet safely. I ended up having to pay my moved for an extra 1,5 hours due to the lack of service and the employee telling me it was okay for the movers to unload things on the first floor, only to tell us it needed to be reloaded and unloaded again on the 4th floor. I wasted so much money and I'm VERY upset. There was no manager available to assist with my issue. I would not recommend this facility to anyone.

Elise A.  |  Premières impressions 
Évaluation :
4

Annoying layout, my locker was far in the back and took forever to move the stuff Why are there no luggage carts to make moving multiple boxes fast?? Sliding doors close so fast it makes it hard to bring stuff in, annoying to swipe constantly. Had to put down and pick up extra as a result moveable stairs are really steep and opening at top is too narrow, more narrow than the opening of my locker Random slope in the floor at one point made my car run into the wall

Ethan P.  |  Premières impressions 
Évaluation :
4

The dock was tricky on the day I moved out although it was fine on the move-in. The gate quickly shut between the time I pressed the "open" button and had hopped into the truck ready to back it up. I had to ask one of the employees to stand by. I saw this happen to another customer.

Reiri S.  |  Expérience générale 
Évaluation :
4

There was a young lady who was helping me her name was Kiki I believe. I thought she was absolutely fantastic. She went well beyond what I imagine her job description was in helping me. I asked her how long she's been working there she said only a few months. If I were her boss I gave her a raise

Michael R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLAN M.  |  Expérience générale 
Évaluation :
1

Rude staff

James S.  |  Expérience générale 
Évaluation :
4

When I was moving in CC helped me a lot. It would have been much harder without her. So many thanks to her!

Caue d.  |  Premières impressions 
Évaluation :
5

Awesome

Loc P.  |  Premières impressions 
Évaluation :
4

You literally NEED to order more rolling carts. It is unacceptable to have one for a three story facility. I will be contacting management about this.

Jacob L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany X.  |  Expérience générale 
Évaluation :
3

The storage facility was great for money. The staff was kind and helpful with what was in their control. Cons There were no carts available to move our stuff because the staff said it was stolen. We had to carry several heavy boxes to the car. They need to put sensors on the carts. There were a bunch of rat droppings in the unit. Pretty gross.

Vanessa W.  |  Expérience générale 
Évaluation :
5

The staff was great and very professional . The Dvice and care I received made everything much easier

Dominic R.  |  Expérience générale 
Évaluation :
3

Sometimes the staff had an attitude but overall a great place

Nautyca P.  |  Expérience générale 
Évaluation :
3

There was only only cart available for the whole facility. Staff didn't care. Would have to wait your turn for the one and only cart. I finally moved my stuff out of there. The guys that checked in the rentals were great. The front desk staff. Not so great.

Eric O.  |  Expérience générale 
Évaluation :
5

Needed unit earlier. Staff was helpful in arranging it. Had some access issues. Staff immediately resolved it with smile on their face. Makes moving easier when customer service is great!!! Merci.

Sanjay C.  |  Premières impressions 
Évaluation :
4

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