Customer Reviews for U-Haul Storage of San Francisco

10761 évaluations

1525 Bryant St   San Francisco, CA 94103
(Alameda & Bryant)

(415) 252-0133

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(415) 252-0133

1525 Bryant St
San Francisco, CA 94103
(Alameda & Bryant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Shriyam R.  |  Premières impressions 
Évaluation :
4

online truck check out is terrible. You need to let people know what documents they'll need. Asking for people to randomly have a passport, lease agreement or other obscure documents on them doesn't work.

MACKLAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S. 
Évaluation :
5

The employees at this location are terrific. Knowledgeable, friendly, and fun. Best U-Haul experience I have ever had.

Janet R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B.  |  Expérience générale 
Évaluation :
5

Clean the windshields of the vehicles In order to drive safe seems like helps everyone

JAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRYCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agota K. 
Évaluation :
5

Exelent employee good atmosphere

Aleksandr A. 
Évaluation :
5

It's enough!🤙🏿

ROGERIO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHOKHRUKH K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Filippo S. 
Évaluation :
2

Lock not working, not given another, no service on inspection.

Patsy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Very professional

WESLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
4

Keep doing what you're doing!

David D. 
Évaluation :
5

Don't be afraid of driving the truck through SF. The hills are no problem, the ratio is low so slow speeds the driver has a lot of control. Good back up camera comes with each rental. Sin Problema!!!

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMERSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PASCUAL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE P. 
Évaluation :
5

Clean/Debug windshield better

ABRON THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA J. 
Évaluation :
5

My service was quick and thorough in my process. Just use Bryant street in San Francisco

phyllis M. 
Évaluation :
5

The gas was on empty, and although I got a refund for bringing it to a quarter tank it didn't turn out to make economic sense to me. I also don't quite understand why you need to connect first with my emergency contact. I think you should let people be aware of that in advance so that they can have someone sitting by the phone.

OSCARA A. 
Évaluation :
5

I needed to keep it for another day and when I call to let them know about it. They start to screem on me

BENTZIYON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRONITO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel C. 
Évaluation :
2

- Bad online check-in experience: 1) it took more than 10 minutes to get approved online; 2) the website was slow and buggy (e.g. impossible to update mileage and fuel level); 3) the process told me to go to the vehicle on the lot for no reason and then to walk back to the counter to get the key. - Rude and unpleasant staff at the counter. - The vehicle return process was quick and easy.

Pierre-Francois L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL C. 
Évaluation :
1

The two customer service agents were unhelpful and extremely rude. It got to the point that I had to tell them they were being rude. They ridiculed customer missteps to multiple customers in a row.

Leif J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyun J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

The Manager was the Best I've ever experienced, he was so easygoing and friendly. He was very knowledgeable and helpful. I've been to many stores but this was the Best. Staff were very friendly. I'll recommend this Store to all my Family and Friends!!!!!

VICTORIA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
3

N/a

Stephanie H. 
Évaluation :
4

Only one issue. I was disappointed U-Haul wouldn’t prorate my last partial month, but instead charged for the full month.

Mark C.  |  Expérience générale 
Évaluation :
4

The staff was great and very helpful. I was given a map with directions to the unit. The unit was clean like brand new

Dominic R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
5

Customer care was exceeding nice. We were impressed by the way professional service we experienced.

cynthia W. 
Évaluation :
5

Excellent

RICARDO D. 
Évaluation :
4

The day that I picked up the truck, I was assisted with how to work the elevator and was given additional carts to avoid hogging the two I was using by Cece. This allowed me to load my truck faster while other tenants were able to use another one cart instead of me having to let go of the two was hogging thank you Cece!

GERARDO N. 
Évaluation :
5

The online check in and return did not work on my smart phone. Specifically, i couldn't click on any buttons that required me to upload a photo. When i checked in, the staff person took the photo of my drivers license. When i returned the vehicle, we had to do it through my friend's phone who happened to be with me. Not sure what i wouldve done otherwise, as there were no instructions provided if this didn't work.. I have a samsung Galaxy S8, which is a pretty common and capable machine. Also, this method for after hours returns required us to be in a dark and sketchy part of san francisco at night with our phones out, NOT paying attention to our surroundings because we were paying attention to our smart phones. I would have felt VERY unsafe, especially as a female, doing this alone. Luckily i had a friend with me, but it was just as likely she would have stayed home while i went to drop off the truck.

Jumana N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isabel g.  |  Premières impressions 
Évaluation :
2

The unit I reserved was not available. The staff was friendly but not helpful in resolving this issue. No help or compensation was made to accommodate the error on Uhaul's end.

Audrey F.  |  Premières impressions 
Évaluation :
1

Keep your promise! I made my reservation 3 months ago and 2 days before my move date you informed me that my u-boxes won't be available on my day of reservation, but they would only be available a day later. This caused a lot of stress on my end and I had to cancel my moving help as they were not available that day and I had to book a new moving team very last minute and way more expensive! Then on the day of the move itself, my movers were at the u-haul location at 9am - the time that U-haul agents had confirmed my boxes would be there...but no boxes. Now we were told that the boxes would be available "sometime that afternoon" but nobody could tell me when exactly. My movers did not want to stay and wait the whole day without any confirmation of the time. I had to pay them more money to make them available for the entire day. In the end, the containers arrived at 2pm and our movers had to go back and forth to the uhaul location with 1 box at the time as Uhaul could not provide a bigger trailer. We had to work very hard to get the 4 boxes delivered back to uhaul before closure. Overall, a very very stressful situation that became more costly than hiring a professional moving company. We also had to extend our lease for one day, which was challenging as our landlord already had workers scheduled to come in the day after we were supposed to move. U-haul has not provided anything to us to make up for the extra costs we had to make and all the stress we had to go through. Whenever I call you guys I hear the message that "calls are being recorded to ensure we keep our promise to you"....well it would be nice if you would actually do that. Very disappointing experience and I would expect uhaul to pick up the bill for the extra costs made on our end.

Alexandra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BJOERN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo M. 
Évaluation :
4

I have not received the revised invoice for the actual miles driven. The rep. checking me in said it would be sent in ten minutes. The only receipt I have been sent is for the estimated 12 miles and I drove the vehicle 8,5 miles. Please revise ASAP. Thank you.

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
4

Staff was great!

Valiree T.  |  Online Move In 
Évaluation :
5

Very well organized. Upon checking in, staff walked me through each screenshot and simplified the process. When checking out, staff was attentive and friendly. This is the second time we have reserved a truck from UHAUL at this location. Outstanding customer service!

ANNE K. 
Évaluation :
5

The site manager, Gene Carr II, is absolutely fantastic. Incredibly friendly, knowledgeable, and wanted to figure out a way to make things work for me. Great guy, would come back just because of him!

Nelson E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Great Staff. Easy check in and check out!

MICHAEL M. 
Évaluation :
4

This phone-based check-in procedure is complete fucking bullshit. i'm sorry but it is TRASH. If you dont go back to using humans for this then i hope you fail and disappear forever. I hope this was not too harsh, but it is my honest opinion. thanks for asking, that was human of you (I hope a human sent this, did it?) (well, hopefully a human will read it. Peace.

WILLIAM S. 
Évaluation :
3

They failed to have the Unit size I had expected to rent, so required to rent an additional unit at another company across town, thus I incurred additional expense and GREAT inconvenience. I did not appreciate being lied to an/or mislead as I did call to confirm several days ahead. As a result I could not say it was a stellar experience. On such sort notice (upon arriving at the facility) I was pretty much at the mercy of the situation. Last time I will EVER use your storage company. Bait and switch is totally unacceptable under any circumstances period! As for your STUPID policy of not being able to update and/or correct comments, is even more reason to give an unsatisfactory review!

Donald N.  |  Premières impressions 
Évaluation :
4

The girl who help me was very helpful and professional undertook my need and took the time to work with me excellent service , thank you,

Cecilia K.  |  Premières impressions 
Évaluation :
2

In particular, there were two U-haul staff whom answered customer phone calls need to improve / learn professional courtesy and attitude. Fortunately there were two individuals on the premises whom display professionalism and good PR.

JOHN E. 
Évaluation :
2

Why am I rating a location? The ‘online' experience was a disaster and was 90 % of my interaction with UHaul. Who is your head of Product and why aren't they fired?

david S. 
Évaluation :
3

The van was good, the staff was good, the location is pretty great actually, the big drawback was how clunky the phone checkout app was, it was nearly impossible to use. Next time I will just talk to your nice staff there and not try to just "use the phone".

Gilles D. 
Évaluation :
2

Second Uhaul I booked here recently, both times I had to dispute significant damage to the truck. I doubt the pictures of the truck have been updated anytime recently because it was in way worse condition than the pictures. This time I also had to wait 20 mins because I was boxed in. Both times I had 1/4 or less gas and had to get gas mid trip, a guessing game, so I didn't run out. Check-in was fine both times but overall the fleet here is a mess.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DWIGHT N. 
Évaluation :
2

the line was very long and I returned the vehicle and I never got my receipt which was supposed to be sent via email

Stefano L. 
Évaluation :
4

Not all employees were identifiable. Name badges would be helpful.

CHAU V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUNG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO C. 
Évaluation :
5

great experience again

Alexander B. 
Évaluation :
5

I'm happy!

Veronica P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jibben H.  |  Expérience générale 
Évaluation :
3

The people working there were wonderful, but I couldn't even get into the bay with my truck because a motorhome and some homeless people were blocking the entrance. I didn't feel safe walking on the sidewalk in front of the location.

Heather G. 
Évaluation :
4

The clerk was helpful and efficient working in a timely manner and getting important tasks done, I can see she is an asset to the company. Only thing is she was impatient and rude. Also, her and her coworker were talking loudly to each other.

Yannee B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRICK C. 
Évaluation :
5

Associate Eric was very professional and knowledgeable.

Jonah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel M. 
Évaluation :
1

Cindy Hernandez was the only employee that made our moving experience awful. We had reserved our truck over a month in advance and had done everything on our part to make sure our move would go smoothly. 5 days before we were scheduled to pick up our truck, I get a call from a very rude Cindy Hernandez. She needs to be retrained on what customer service means. When I asked her reasonable questions about our reservation, she answered me in a very annoyed tone. When I asked her to slow down with explanations (Cause ive never done this before and I couldn't understand her) she became extremely emotional and rude to me. I had to hand the phone to my partner and she raised her voice at him when it was not necessary. I work in customer service and what Miss. Hernandez provided was far from it. I hope Uhaul can provide her with the training she needs to provide future customers the service they deserve.

Robert G. 
Évaluation :
4

The location was great. The “contactless” pick up process through your mobile app is abysmal. After reserving, my confirmation email had 3 instructions. 1. Go to location 2. Sign into my account. 3. Select “pick up truck”. It didn't say “bring your passport of copy of your lease to verify your rental. Or “make sure you have an a person we can contact to verify”. Or “get there early, we will need to complete a few steps before like verifying your drivers license”. Or “you'll need to stop by the office to get the keys, so don't walk to where the truck is parked which is a half block away and around the corner”. The best thing yall can do to change my feelings, allow the customer to do the verify and license photo before they get to the vehicle at their rental time. My reservation started at 12 and I didn't drive off the lot until 12:45

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHAN G. 
Évaluation :
4

Have someone outside the facility to direct you to the equipment that you are renting.

FRANCIS G. 
Évaluation :
4

At this particular location it would be helpful if an instructional handout was given that gave step by step instructions about accessing the facility. In particular, it would be helpful to know that the elevator Close Door button must be held until the door fully closes, then you must swipe your card and then hit your floor button. Other than that this facility was far easier to access than I could have hoped for.

Karolyn W.  |  Expérience générale 
Évaluation :
2

Front desk needs some work

ZE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE D. 
Évaluation :
5

Make sure the receipt gets emailed when you say you wit email it. I received the contract but not the receipt. I lost out on a 90 $+ reimbursement from the company I work for thanks to you. My email is kenhslc@gmail.com I'd love to figure out how to get it ASAP. I rented a truck on april 7th, contract said 60 $+, the bill was 90 $+. Please help make it right.

KENDALL H. 
Évaluation :
5

Great team! clean equipment and fast service

DANIEL B. 
Évaluation :
5

Everyone is super nice and helpful

BRIAN P. 
Évaluation :
1

The gas reading was inaccurate - we took pics prior to driving out and also and told the guy when we returned the van. He said he wouldn't charge for mileage but he ended up charging.

CHYAVANA D. 
Évaluation :
5

Eric was very helpful and friendly

Andrea G. 
Évaluation :
5

Customer service is great

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE P. 
Évaluation :
5

fast and efficient

SANDY M. 
Évaluation :
5

Absolutely excellent service from all staff. It was a seeamless rental and return.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

My only issue was inside my unit it was very dark and i had trouble seeing.

Gordon E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RISHI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIKA R. 
Évaluation :
5

Desk staff was horrible

Adam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zainul P. 
Évaluation :
5

Absolutely nice costumer service

RAMON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIana L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

The manger was very helpful and understanding which she went out of her way to help me after l had a stroke.and was best to move out after 5years

christopher T.  |  Expérience générale 
Évaluation :
3

The 1 freight elevator available to me on the 3rd floor broke down. An employee came and found me after I called the office to notify them the elevator wasn't working. It was only at that time they told me the elevator was in fact broken. A u-haul employee quickly came to find me. He was great - explained and showed me what to do next. I ended up having to carry all my stuff up to the 4th floor to exit the building. There is no access out with you things off the 3rd floor. I was told the elevator could be out of use for hours and they notified the "offsite" technician. Fast forward an hour or two I learn on my own that the elevator had been repaired. But no one told me and they knew Of my situation. Turns out I spent 90 minutes lugging mattresses, furniture and boxes one by one upstairs when I could use the elevator. Not ok.

Gary n.  |  Expérience générale 
Évaluation :
5

Perfect way for me to move across the country. Very easy and affordable .

Alexandra L. 
Évaluation :
3

There were not enough storage carts for moving, the arm/disarm instructions in the email were not relevant to the actual physical site.

Philip C.  |  Online Move In 
Évaluation :
4

The staff was nice especially Eric and the employee who helped me check out my rental. The staff seemed to have a lot of system issues whiched delayed getting my storage unit but overall the staff was warm and friendly.

maria h.  |  Premières impressions 
Évaluation :
5

Had a nice experience overall, for over 2 years I used the facility. Keep it up, guys!

Billy M.  |  Expérience générale 
Évaluation :
5

One of the women at the registers was pretty unfriendly. Seemed irritated when I didn't know how to check in. The rest of the team was extremely helpful. A couple guys saw me struggling with a heavy box in my car and helped me load it on to the cart. Really appreciated that!

Kris T.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL N.  |  Expérience générale 
Évaluation :
4

I would give Gene 5 stars all around!

Samantha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Our agent at the reception desk was exceptional - friendly, professional, helpful and well-informed.

Mark C.  |  Premières impressions 
Évaluation :
1

I would never recommend this location to anyone. The staff were rude and unhelpful. When I first rented my unit, the staff member who recommended my size was completely off which required me to last minute rent an extra storage unit, raising my cost far above competitors. Management was impossible to get in touch with and was so unprofessional in their communication that a Uhaul representative was concerned. The representative sent notices for management to return my calls and they never did. My move out was disorganized and never logged in the system, requiring my hired movers to stay late and charge me extra. All of these issues were attempted to be resolved before leaving this feedback. A horrible experience from beginning to end.

Caroline R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian A.  |  Expérience générale 
Évaluation :
5

Danita was so kind and compassionate and clear as to how the move out works. I would go back to this UHaul for sure!

Diyana D.  |  Expérience générale 
Évaluation :
2

The associate Gloria was rude. Also when I asked her if I could upgrade to a larger unit she said no because none were available. I showed her that the website said one was available and she said no the website is wrong. I ended up booking a second unit and checking in through the website with no issues. She didn't bother to check the computer - she just kept telling me the website is wrong and there is no units available.

Christopher G.  |  Online Move In 
Évaluation :
3

There's only one elevator so try not to move stuff in on weekends. It took far longer than it should and cost me to return my van rental because the slowness of the elevator took hours from. You can only access until 10pm which it says 24/7 access. Perhaps I misread but other than that, it seems clean and safe to be able to store items if you loving or so.

Gerardo N.  |  Premières impressions 
Évaluation :
1

Highly disappointed with UHaul Storage at 1525 Bryant st. San Francisco. We made the reservation for 5x10x8 storage one month prior the date. But when we came with the loaded truck we have been told that the size is not available and UHaul Storage can give us bigger storage for bigger price. We accepted the bigger size and asked to honor the price of the reservation. But we were told that they can't do it and that we are not reasonable by asking such things. ?!!! We called the corporate Uhaul customer support and they were absolutely useless because they have no decision making power. Since we were put on the spot we had no options to choose other alternatives, so we accepted the bigger storage with bigger price after an hour of argument with the manager Gene Carr III. It is crucial to fulfill the reservation, because moving process is very stressful. The reservation means that Uhaul gives us a Promise that when we come we get it for 100 % in the way it was promised. Uhaul broke the promise and the value of the brand. I am asking to fix your reservation system. If for some uncontrolled reason Uhaul can't fulfill the promise, then Uhaul has to notify the client immediately, so the client would get a chance to look for he alternatives. The Uhaul customer service representative told us that the price of the reservation can be honored. Please adjust the price according to our reservation.

Pavel S.  |  Premières impressions 
Évaluation :
5

Gm has been extremely helpful and great customer service. The buildpt is clean

Vincent F.  |  Expérience générale 
Évaluation :
1

Completing the application process without prior knowledge of needing two people available for confirmation was cumbersome. That information should be gathered online beforehand. Only having one elevator particularly is unconscionable giving the terrible time I and many other had during move in. I also wasn't informed that I had to go up a flight of stairs to move things into my rental until. Limited load in docks and poor communication about how to access.

Moises G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corazon y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein S.  |  Expérience générale 
Évaluation :
1

This place is a joke and I will recommend friends to always look elsewhere. Move out experience was as traumatic as moving in. My couch is ruined because a rodent clearly are through it. Car was broken into and front desk lady couldn't have cared less. Manager was kind enough to help police with videos so appreciative of that but will not ever come back to a Uhaul after the horrible move in experience 3 months ago and frustrating experience moving out. Will expect full insurance on my couch.

Savannah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jibben H.  |  Premières impressions 
Évaluation :
2

Eight years with this place and it was filled with caps locked filled emails threatening to gouge me out of more money for being late on rent but all along I always paid the same day. The 22nd. They refused to take note of that. Ever. No matter how many emails or phone calls, same pointed emails *ALL LIKE THIS* as if they were yelling at me. The when you sign up for autopay they take it out whenever they want. No set date. Then the pandemic. Struggling to make ends meet and hit with yet another email and price gouge. Good riddance U-Haul. And good luck. Never again.

ALEX B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre B.  |  Premières impressions 
Évaluation :
3

Nice and helpful U-Haul workers. I would appreciated to have the map of the location of my room before I arrived.

Anna-Tove B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fabiola b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

The staff was very pleasant and went above and beyond to try and help and accommodate me. I was having an beyond awful couple of days and unfortunately I was very unpleasant and rude to them.., and they all maintained their professionalism and still bent over backwards to help out the customer! Thank you and I truly apologize for my behavior!

Shauna D.  |  Premières impressions 
Évaluation :
1

Los empleados deberían ser más amigables y profesionales. Muy mala actitud y mal servicio....

Raul V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L.  |  Premières impressions 
Évaluation :
5

Danita was extremely helpful in closing my storage unit. I would recommend uhaul and Danita Williams to anyone.

JUSTUS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E.  |  Expérience générale 
Évaluation :
4

Although the facilities were overall very clean, as I noted to the staff, there was rust residue from a large leak that came in from the back of my unit. I imagine either from an adjoining unit or rain from the roof, possibly. If any toxic or harmful materials are found to have been present, please let me know. I am still inspecting my stored items for damage, but have not as yet found anything.

Stephen T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flavia R.  |  Expérience générale 
Évaluation :
5

Thank you Gene & Staff!

Melinda M.  |  Expérience générale 
Évaluation :
5

It was almost a closing time and they still helped me out to close the account with big smile!:) Thank you everyone at uhaul!

Shinjung K.  |  Expérience générale 
Évaluation :
5

Special recognition to the staff at U-Haul Bryant Street San Francisco for always being helpful knowledgeable solution oriented and thank you so much for great communication! GINO, the general manager as well as Eileen and new team member Eric were delightful to work with, I appreciate them all. Thanks Uhaul!

Melinda M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER A.  |  Expérience générale 
Évaluation :
4

The service agent in Eureka was new and needs more training. He was friendly but had to keep asking for help. It took us 35-40 minutes to pickup truck and supplies we had ordered via your website

Bruce S.  |  Premières impressions 
Évaluation :
4

Hi

Anjali G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emrah Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Expérience générale 
Évaluation :
3

Staff are not helpful. Facilities are okay.

Goldy H.  |  Expérience générale 
Évaluation :
1

This facility has everything that you want in a storege but the staff are some of the nastiest getto ppl. Rude and trashy, stay away from this uhaul!! Warning ⚠️

THOMAS A.  |  Expérience générale 
Évaluation :
5

Manager Gene was very helpful, clear, and made my experience with the facility very pleasant and with less stress on my end. Merci!

Mario V.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

elisa p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O.  |  Expérience générale 
Évaluation :
5

Really liked the security features and space. Loading and unloading was made easy by loading dock near elevators.

GABRIEL E.  |  Premières impressions 
Évaluation :
1

Possibly a worse experience than getting my license at a DMV - and that's saying ALOT! Here's a thought - allow for the emergency contacts to be completed BEFORE you arrive because it will take another 1 hour just to fill in 3 data points at the store. I provided the emergency contact and number up to 15 times before i was allowed to proceed. Staff was terrible. Terrible experience.

EJiroghene O.  |  Premières impressions 
Évaluation :
4

Efficient and friendly staff. Convenient location. Only wish i didnt have to open a new contract and verify contacts each time i rent a truck or a new storage space. A membership or loyalty package based on points would be awesome!! Points earn you perks, benefits, discounts etc. Incl van rental, pod storage, free boxes, credit towards hiring labor etc. App needs work. Logs me out each time i start a new task or reservation. What a Pain! Need to expand loading dock. Improve exit path for trucks and cars. Maybe an outdoor kiosk where you can reserve your ubox etc. Thanks!!!

Christine O.  |  Premières impressions 
Évaluation :
3

Great experience, except that the locker I reserved online wasn't available due to a "system error". Luckily another locker was available, but at a higher rate. Staff was very helpful!

Timo B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carla R.  |  Premières impressions 
Évaluation :
4

Its very hard to get through a representative by phone ..long wait ..

THIEN N.  |  Premières impressions 
Évaluation :
3

I had a reservation a few days ago. However, the staff told me that there was no more storage that I reserved on the day of the move-in. It messed up my plan. The good thing is the staff offered me that first month free.

Yifan Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
1

I went in with a reservation, and was told they don't honor those and there are no available units. Luckily, they did have one, and increases the price over the price from my online reservation. I was told to sign without giving any details about the unit, "does it matter? it's the only one available." I wasn't even told the price until I asked for a breakdown of the total. I wasn't given a chance to review the contract, which was very unfavorable (2 visits per day, 30 min max per visit, etc.). Wasn't given any instructions for locating, or accessing unit.

JEFFREY Y.  |  Premières impressions 
Évaluation :
2

I rented a UHaul van and storage unit to store my belongings for a temporary move out of SF. This was the craziest moving experience of my life. I reserved the storage unit a month ahead of time, but wasn't able to move in the first day of my reservation. I figured I would start being charged on the start date and could move in whenever, but I showed up a week later to pick up my van (the day before my flight out of SF), I was told that my storage reservation had been cancelled **without notifying me** and there were no other large units available. HOLY ****!!! What kind of insane corporate policy is that?! Luckily an AWESOME employee, Gino, worked with me for hours to find an abandoned unit and clean it out so I could use it. If he hadn't been so helpful, I would have had to abandon half of my belongings in a dumpster. As is, the delay meant I had to make my last storage drop-off after the office closed. The neighborhood is a bit sketchy in the daytime, but at night, it's downright dangerous. For context, I'm a large guy, so not usually concerned for my safety in the city. But there were at least five people siphoning gas from trucks left on the street, and multiple others that started circling me as soon as I parked. I decided to leave and come back in the morning for fear of my things being stolen. Thankfully, Gino helped me extend my truck reservation to the next morning and I was able to move the rest of my things early before my flight. The higher-ups at UHaul need to rethink their reservation processes and invest in better security for this location. Gino deserves a serious raise/promotion!

Matthew C.  |  Premières impressions 
Évaluation :
5

Gene Carr (Manager) went above and beyond. Friendly, effective, knowledgable. Kept his cool with long lines. Website, app and hotline could not book your unit for several days => he handled this perfectly, seems to love his job and is SUPER passionate with a customer-first mindset. We actually wanted to cancel and move to Public Storage. Staying only because of Gene Carr! Thank you!

Ulrich K.  |  Premières impressions 
Évaluation :
3

There is a huge pillar in my storage which takes up a lot of space. They told that is the last one, and no discount for that one.

Yifan Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar D.  |  Online Move In 
Évaluation :
5

I am the customer, Dr Shelley Nagel. Our son, Mark, helped with my move. He said all went very well at your place of business. I will answer the questions according to his feelings. Dr. Shelley Nagel

Mark N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin B.  |  Premières impressions 
Évaluation :
3

Started off good, but when our storage key, which we bought at the uhaul office, broke (key snapped into half) at the time of the first use of the storage, staff at the office did not offer anything helpful. They told us the technician left for the day (3pm) therefore only way to get it fixed is we call locksmith and pay for 175 $by ourselves. We are not satisfied of this solution as the key is bought brand new at the uhaul office and the door was poorly aligned to begin with. Also, we had to pay 175 $for locksmith out of our pocket just because technician was not around even during the office hour is extremely frustrating. We do not understand why we had to cover the cost for all of this when it was due to poorly maintained door on our storage unit. If such misalignment is typical, or hours of onsite technicians is limited, the staff needs to inform new customers like us in advance.

YU H.  |  Premières impressions 
Évaluation :
5

I really like the place prices are very competitive I would’ve wished that the hallways were a little more wider because once you get one of those ladders in there nobody else can get through

CARLOS A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lasayany I.  |  Premières impressions 
Évaluation :
5

Your people were GREAT very helpful your elevator was having a issue and every time it had an issue they were right there fixing the problem They had very good attitudes with dealing with cranky customers. Valerie Stewart

Valerie S.  |  Premières impressions 
Évaluation :
5

I want to thank the excellent help I received. Even when I arrived late, they were kind and patient with me, both of them. Hope you can make them know both of them how grateful we are.

Cristina S.  |  Premières impressions 
Évaluation :
5

They showed once how to get in.

Tyree L.  |  Premières impressions 
Évaluation :
1

The person didn't know her job, Accidentally delete my storage and she didn't even realize it. I went back and talk to her, someone else helped her to reissued another account for me.

Ronald V.  |  Premières impressions 
Évaluation :
5

I did not get her name, but she is super good and work hard to serve her customer. She can go extra miles to get her job done and take good care of her customer. I don't know her before.

Chutima T.  |  Premières impressions 
Évaluation :
1

CS person reserved wrong type of unit for me. I ended up renting a substandard unit that I'm not happy with due to the set up at this facility. I'm looking for another place to store my belongings.

Kathleen H.  |  Premières impressions 
Évaluation :
5

Excellent, Other then it took long to get keys for a reservation I had for a U haul and that delayed my moving time. i think they could use more workers on staff to avoid customers waiting long.

Melinda M.  |  Premières impressions 
Évaluation :
5

Very attentive and friendly.

ronald c.  |  Premières impressions 
Évaluation :
1

I was told that 3 units were 8x5x5. It was ridiculous how small the units were. I don't think I will use your facility again. I move people for a living. Oh and rat poop unhappy

Leah M.  |  Réservation 
Non reviews have been submitted for this location.

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