Customer Reviews for U-Haul Storage of San Francisco

10885 évaluations

1525 Bryant St   San Francisco, CA 94103
(Alameda & Bryant)

(415) 252-0133

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(415) 252-0133

1525 Bryant St
San Francisco, CA 94103
(Alameda & Bryant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The staff are very helpful, but the whole Ubix service process isn't very good. In LA the box was delivered in the back yard which is good, but in SF it was only delivered in a storage, which requires self pickup. It wasn't indicated when I made the order! I have to pay extra money to rent a uhaul. If I knew it couldn't be delivered to my apt earlier, I won't use this service in the beginning.

YIKUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLAN M.  |  Expérience générale 
Évaluation :
5

The online instruction asks us to pickup the key by cutting into a line. This won't work!!! We had a very unpleasant experience due to that.

Yikuan C. 
Évaluation :
4

I think that the people who are standing around outside soliciting people for work shouldn't be allowed. I'm pretty sure that one of them stole something from inside my car.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ihsanullah S. 
Évaluation :
2

When I came to pickup my vehicle, 2 people were sitting in the truck for what I assume was their lunchbreak, eating. That was fine because the truck was overall pretty clean, besides some crumbs, but it was just weird. Although I wasn't given clear instructions to return the vehicle after hours either. When I came, the app told me to park it in the lot that I got the truck from, but that lot was locked shut. I called customer service and they were equally puzzled. I eventually had to leave it at the equipment dropoff where it said no parking after 45 mins on the phone with customer service. This was really frustrating and I wish they would've gone over where to leave it since they knew my reservation was an afterhours pickup.

Amy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalia P. 
Évaluation :
1

Fire Gloria and her accomplices.

LAURA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
1

Rude staff

James S.  |  Expérience générale 
Évaluation :
4

When I was moving in CC helped me a lot. It would have been much harder without her. So many thanks to her!

Caue d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD T. 
Évaluation :
2

Gas gauge is completely off. Truck said there was 3/4 tank, drove down the ramp and it dropped to 1/2, then drove less than 1 mile and it dropped a other hash lower. DO NOT CHECK YOUR FUEL IN THAT YARD!!!

DAVID Y. 
Évaluation :
5

Awesome

Loc P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TZUHSUAN L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

gaven H. 
Évaluation :
5

Truck was clean and functioned fine. Rubber seal was falling off of drivers door

AMY M. 
Évaluation :
5

Nothing. The customer service person who welcomed me and helped me with my rental was excellent. Well versed on the process and very welcoming. Great experience

Michael G. 
Évaluation :
4

You literally NEED to order more rolling carts. It is unacceptable to have one for a three story facility. I will be contacting management about this.

Jacob L.  |  Premières impressions 
Évaluation :
1

You charged me 20 $after hours service and 7,70 $ for 1 gallon of gas when it was supposed to be only 5,50 $. I called to see what's up and then never got a call back. 19,95 $ turned into 80 $+. I won't rent again.

PAUL G. 
Évaluation :
5

Great experience. You guys are all very helpful and efficient!

JEAN B. 
Évaluation :
1

The actually ability for me to rent a uhual for 4 hours for 40 $was great. But everything besides that sucked. Your 8 step process to to get my vehicle was horrible. Please show progress bar or something so I know how much longer I have left of the process. Make it easy for the customer to use! The return process was even worse. I kept getting in a loop of filling out my return form then getting a credit card error which told me to follow different steps for night time delivery only to have to fill out the exact same form again and face the same error. I didn't know where to put my car since everything was closed, there were no instructions, and the help call line never connected me to someone to help. The only reason I was able to return my car was because an employee just happened to come in late at night to grab something she forget. But even she tried to rush past me clearly trying to avoid me so she didn't have to spend 2 minutes helping me. I hated every part of you process. Please fix. Hire better people. Make your customer experience better.

Hiren P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany X.  |  Expérience générale 
Évaluation :
1

Improve your process, communication and ignorance of customer orders. Work as one team

Eshwar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN L. 
Évaluation :
3

The storage facility was great for money. The staff was kind and helpful with what was in their control. Cons There were no carts available to move our stuff because the staff said it was stolen. We had to carry several heavy boxes to the car. They need to put sensors on the carts. There were a bunch of rat droppings in the unit. Pretty gross.

Vanessa W.  |  Expérience générale 
Évaluation :
5

Rien

JEFFREY F. 
Évaluation :
5

The staff was great and very professional . The Dvice and care I received made everything much easier

Dominic R.  |  Expérience générale 
Évaluation :
5

Love the team-Jaron & Erik and the auntie there on Sat. I can tell this place cares for the team.

TAMARA H. 
Évaluation :
1

I was screamed and cussed at by the cashier for asking a question. I will make sure that my experience is shared on social media so no one else has to experience what I had to go through. I will also never rent from Uhaul ever again.

Pritesh Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS F. 
Évaluation :
3

The Id verification process took 20 minutes and was a huge hassle trying to contact two people, even though I had informed them to wait for the call. The phone calls didn't go through and it was just a pain in the neck. I don't understand the concern with just allowing a driver's license for ID verification. Treating everyone like criminals is a great way to get me to use a different service.

Vinod C. 
Évaluation :
3

Sometimes the staff had an attitude but overall a great place

Nautyca P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preema S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YURII K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

I loved the quick service and customer service! Very clear instructions to get the truck and driving it as well, thank you!

Antonio Q. 
Évaluation :
3

There was only only cart available for the whole facility. Staff didn't care. Would have to wait your turn for the one and only cart. I finally moved my stuff out of there. The guys that checked in the rentals were great. The front desk staff. Not so great.

Eric O.  |  Expérience générale 
Évaluation :
2

The actual pick up location experience wasn't bad. The Uhaul company and their website is the absolute worst. ðŸ'¯

PORFIRIO R. 
Évaluation :
5

Everything was great and the staff were exceptional!

Michael T. 
Évaluation :
5

Needed unit earlier. Staff was helpful in arranging it. Had some access issues. Staff immediately resolved it with smile on their face. Makes moving easier when customer service is great!!! Merci.

Sanjay C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariya M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIGUEL A. 
Évaluation :
5

Great pleace

DIEGO C. 
Évaluation :
2

When ready to unload the truck into my storage unit, there were no Dollys or hand trucks. I waited an hour and asked an employee if there were any in another location. His reply was “first come, first served” Finally someone else asked If I needed help, I told him I was waiting on a hand truck, he took me into the return equipment area and let me use one of the 30 or 40 that were there. A complete wast of time for me and blocking the loading dock for others.

HARRY L. 
Évaluation :
5

I would like to speak to a representative about a refund. My experience was miserable. I've been a customer for years but after this trip i'm not sure anymore.

Emmet H. 
Évaluation :
5

Customer service was very nice. They all deserve more $$$$$.

Michael J. 
Évaluation :
2

The pick up was consistently a nightmare, taking over an hour each time to pick up or drop off a box completely screwing up our schedule for our move. We were told that we had until yesterday to drop off the boxes were charged for a whole extra month for each box. It's been a terrible experience.

Lucy L. 
Évaluation :
4

No issues

JEFFREY B. 
Évaluation :
2

I returned the rental and had a phone call 30 minutes after asking where it was. I had checked in and the data system didn't update properly. Wasting 2 employees time as well as my own

Dorothy V. 
Évaluation :
5

I have no suggested improvements. The staff there was super nice and really helpful and very responsive. Even working on a holiday, they went well beyond the call of duty to make people feel good about being there and being upbeat and friendly. A great experience!

KATE S. 
Évaluation :
4

A little confusing at first as multiple people were picking up vehicles at the same time. Two people were assigned the same vehicle at first, and it wasn't until a staff member guided me to go back and select “unable to get car” that I was assigned another. Multiple staff members were very helpful though as it was my first time at this location

Patricia L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YUMENG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire H. 
Évaluation :
3

Location was alright, the person that helped me was great. Evrything was pretty regular and what you would expect. Except the other attendent was really aggressive toward the person she was helping and yelling at everyone to the point where it really made just about all the guests uncomfortable.

Lisette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janenine H. 
Évaluation :
1

Customer service is absolutely garbage. The continued existence of this UHaul branch is a failure of capitalism and humanity. We reserved 10x10 but were given 10x5 because the company didn't honor the reservation. The staff is careless and disrespectful to customers. We saw an employee call a customer a bitch ass hoe and nearly start a fight because the employees car was needlessly blocking the unloading lane and the customer asked for it to be moved. Other employees ignored or mocked the customer. This U-Haul location is probably beyond redemption but a good attempt towards a reasonable customer experience is for management to fire all these worthless employees and just start fresh

Katlyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yang S. 
Évaluation :
5

Use a key similar to realto's box. It's a drag to stand in line to be told to walk out and out and up the ramp and wade through a master lot reading brands then find it and snap and walk back down the lot to walk back to the the back of the line to wait to get back to front of line to ask for a key...no sense in digital if it's all mechanical.

Tamara H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lada E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay H. 
Évaluation :
5

Ppl were super helpful and friendly!

Tyler J. 
Évaluation :
5

I scheduled everything last minute and only had a few things to move in and the lady at the front desk helped me efficiently and made the process simple. Nice workers all around the complex too!

Dominic R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

First Cabin from beginning to end, although I thought it a bit too much verification up front because I have rented before and you should have been able to check my Bona fides without making me feel like I was not to be trusted. I understand the need to checkâ€"-but it was really too much.

Ellis A. 
Évaluation :
4

For some reason, I have not received my receipt via email yet. I need it for write-offs.

Jerry G. 
Évaluation :
3

I never received moving blankets

BLAKELY P. 
Évaluation :
5

Team was great and assisted me with all I needed.

Julio H.  |  Premières impressions 
Évaluation :
5

Gene is a thoughtful and knowledgeable manager. He is a great leader and it is reflected in his team. I experienced courteous service and helpful staff. There were challenges with equipment which were out of their control and they managed those challenges well.

SANDRA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea D. 
Évaluation :
4

I wish access times were 24 hours. Sometimes you just don't want to bother with people and just go and handle your storage and be in peace without all the traffic. But I don't even know why you asked me for my comment cuz it's not going to get fulfilled and 10:00 it's too early not to be able to go to your storage

gladys J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Watchara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
5

The facility is very clean and the staff is always helpful and friendly. It's a great spot!

Melissa L.  |  Expérience générale 
Évaluation :
5

Do happy!

ROGER L. 
Évaluation :
4

App needs work for check in. It is a little Convoluted

CURTIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sperry m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN N. 
Évaluation :
5

Personnel amical

CHIE W. 
Évaluation :
1

Very rude

CHRISTOPHER V. 
Évaluation :
3

Rental center staff was subpar acted like We were doing them A favor being there but Maintenance and drop off crew were amazing… I would like to highlight Cece in this review as being an amazing individual and very helpful even though she was trying to leave for the day…

HEATH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY B. 
Évaluation :
1

Items were damaged due to rat feces.

Thomas C.  |  Expérience générale 
Évaluation :
5

The customer service representative (Danita, I believe) was extremely proficient at the tasks involved! So much so, that I felt compelled to thank her immediately.

Todd G.  |  Premières impressions 
Évaluation :
5

I tried to choose this location for drop off when I made my reservation but my only options were in Oakland which is insane to drive to from SF and then have to commute back. I heard from multiple people that they have had issues with returning their UHaul in San Francisco. It would make sense for you to update your drop off locations online. Also, two other drop locations show up for San Francisco on Google that do not exist.

MARIA S. 
Évaluation :
4

When i comes there, i cannot find a good case for myself so i have to rent two locker which is fine. Hopefully there would be more options available

JIACHENG X.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH NICOLE O. 
Évaluation :
3

The truck was really really old and noisy.

ROBERT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald N.  |  Expérience générale 
Évaluation :
1

Pienso que cuando una persona necesita guardar un producto muy grande como en nuestro caso un sofá, la empresa nos ignoró al enseñarle lo que queríamos guardar, nos dieron un store a doble altura, lo que hizo que tuviéramos que pasarlo muy mal para subirlo y lo vamos a tener que pasar muy mal para bajarlo.FATAL EL SERVICIO. No volveremos a usar estas instalaciones

MARTA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

liliana g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
4

The lock to the back of the truck did not function properly. However, the young ladies working at the facility were most helpful and went out of their way to provide assistance in the closing out of my storage unit.

DONALD JAMES N. 
Évaluation :
5

The person who collects the key should review the bill immediately on site with customer. We had to go back into the office to make sure they did not charge us for the equipment that was originally on the order, but unavailable when we picked up the truck.

Connor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B.  |  Expérience générale 
Évaluation :
3

U haul was the best option for me. I moved from San Francisco to Austin I had a one bed room apartment . It all fit into 1 U box because I had the experts and P and J moving pack things for me. All of my things arrived perfectly on time. Nothing was damaged or shifted and nothing got wet. Choose Uhaul if you don't have a lot of stuff. If you hire people who know how to pack up a U Box like P and J Movers you can mover for 2 000 $! Uhaul was the only company I didn't feel like was scamming me, gave firm prices and were good on their word.

Therese S. 
Évaluation :
5

The sign for returning the truck says "Equipment return" (or something similar) and I can also see trucks on the left entrance. I wasn't shoure should I take the left or the right driveway. It was not 100 % obvious that "equipment" means also trucks. I thought that I would return dollies, etc. there only.

Daniel M. 
Évaluation :
1

El website no permitia pagar antes de la fecha de pago ni el dia de pago solo hasta el siguiente dia de la fecha de pago. Y si lo olvidabas te cargan 20 $de fee sin piedad

Gilmar J.  |  Expérience générale 
Évaluation :
1

I don't know if my experience was really with local staff or national customer service people, but despite being friendly on the phone, not a single thing ever got done right. I had to call and call again, and call again, each time spending at least 30 minutes on hold before I could talk to a person who claimed they would take care of whatever but then didn't actually do it. (Meanwhile, your website definitely does NOT work -- so I really did have to call.)

Miranda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO M. 
Évaluation :
4

Mobile app to pick up truck is not user friendly. Had to go into store and have staff override.

JENNIFER G. 
Évaluation :
5

Great customer service! Very helpful and fast!!

TEE C. 
Évaluation :
1

service was really bad. I went through the whole self check-in through the phone, I was eventually approved and was asked to go inside to the counter to pick up the keys. The instructions on the screen simply said to show the mobile web page to an associate to pick up the keys. The girl on the counter instead of trying to pull up my reservation (which I had already been approved for), asked for the number of the truck. I didn't have the number of the truck since I already went through the "locate your van" step. After I went and got the number, she then told me I needed to show her a picture... Why???? I already went through the annoying process of checking in over the phone, getting my contacts verified, locating the truck, then going back to the counter to pick up my keys... Why the hell do I need a picture... Since I didn't have one, she then told me to wait while she helped a pair of customers with her application. The whole point of the mobile check in approval was to skip the line and just pick up the keys. I don't understand. Not to mention she was pretty rude. After noticing my frustration, another very kind employee asked for my last name to pull up the reservation, and promptly handed me the car keys. Really frustrating experience with the one employee...

Pablo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

The manager at the Bryant Street U-Haul is wonderful he and his team worked extremely hard to correct an issue with are ubox reservation. It was an extremely busy day and he worked hard to make sure that we located are Uboxs. Even calling later when we were in route to where they were to make sure we were doing OK. I really appreciate his hard work and making things right with our reservation and generous discount in the truck rental because we needed to drive to another facility. I would recommend this u-Haul facility to any of my friends! Thank you Gino! You and your team for making my wife's and I moving day successful!

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN C.  |  Expérience générale 
Évaluation :
5

Location manager Gene is the best!

SRIKANTH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

After at least five years of trusting my gear with UHaul Storage in my experience the facility was always clean and run efficiently by customer service who were not only friendly but also showed genuine concern for my belongings. Management, and namely Gene Carr, were very helpful during my recent move. I recommend UHaul San Francisco for your storage needs! Thanks UHaul! -Jeff MacArthur

JEFFREY M.  |  Expérience générale 
Évaluation :
1

The tech you use doesn't work (license upload, damaged car upload).

Rainieri V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shriyam R.  |  Premières impressions 
Évaluation :
4

online truck check out is terrible. You need to let people know what documents they'll need. Asking for people to randomly have a passport, lease agreement or other obscure documents on them doesn't work.

MACKLAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S. 
Évaluation :
5

The employees at this location are terrific. Knowledgeable, friendly, and fun. Best U-Haul experience I have ever had.

Janet R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B.  |  Expérience générale 
Évaluation :
5

Clean the windshields of the vehicles In order to drive safe seems like helps everyone

JAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRYCE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

The Manager was the Best I've ever experienced, he was so easygoing and friendly. He was very knowledgeable and helpful. I've been to many stores but this was the Best. Staff were very friendly. I'll recommend this Store to all my Family and Friends!!!!!

VICTORIA A.  |  Expérience générale 
Évaluation :
4

Only one issue. I was disappointed U-Haul wouldn’t prorate my last partial month, but instead charged for the full month.

Mark C.  |  Expérience générale 
Évaluation :
4

The staff was great and very helpful. I was given a map with directions to the unit. The unit was clean like brand new

Dominic R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isabel g.  |  Premières impressions 
Évaluation :
2

The unit I reserved was not available. The staff was friendly but not helpful in resolving this issue. No help or compensation was made to accommodate the error on Uhaul's end.

Audrey F.  |  Premières impressions 
Évaluation :
4

Staff was great!

Valiree T.  |  Online Move In 
Évaluation :
5

The site manager, Gene Carr II, is absolutely fantastic. Incredibly friendly, knowledgeable, and wanted to figure out a way to make things work for me. Great guy, would come back just because of him!

Nelson E.  |  Premières impressions 
Évaluation :
3

They failed to have the Unit size I had expected to rent, so required to rent an additional unit at another company across town, thus I incurred additional expense and GREAT inconvenience. I did not appreciate being lied to an/or mislead as I did call to confirm several days ahead. As a result I could not say it was a stellar experience. On such sort notice (upon arriving at the facility) I was pretty much at the mercy of the situation. Last time I will EVER use your storage company. Bait and switch is totally unacceptable under any circumstances period! As for your STUPID policy of not being able to update and/or correct comments, is even more reason to give an unsatisfactory review!

Donald N.  |  Premières impressions 
Évaluation :
4

The girl who help me was very helpful and professional undertook my need and took the time to work with me excellent service , thank you,

Cecilia K.  |  Premières impressions 
Évaluation :
5

I'm happy!

Veronica P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jibben H.  |  Expérience générale 
Évaluation :
4

The clerk was helpful and efficient working in a timely manner and getting important tasks done, I can see she is an asset to the company. Only thing is she was impatient and rude. Also, her and her coworker were talking loudly to each other.

Yannee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R.  |  Expérience générale 
Évaluation :
4

At this particular location it would be helpful if an instructional handout was given that gave step by step instructions about accessing the facility. In particular, it would be helpful to know that the elevator Close Door button must be held until the door fully closes, then you must swipe your card and then hit your floor button. Other than that this facility was far easier to access than I could have hoped for.

Karolyn W.  |  Expérience générale 
Évaluation :
5

My only issue was inside my unit it was very dark and i had trouble seeing.

Gordon E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIana L.  |  Premières impressions 
Évaluation :
5

The manger was very helpful and understanding which she went out of her way to help me after l had a stroke.and was best to move out after 5years

christopher T.  |  Expérience générale 
Évaluation :
3

The 1 freight elevator available to me on the 3rd floor broke down. An employee came and found me after I called the office to notify them the elevator wasn't working. It was only at that time they told me the elevator was in fact broken. A u-haul employee quickly came to find me. He was great - explained and showed me what to do next. I ended up having to carry all my stuff up to the 4th floor to exit the building. There is no access out with you things off the 3rd floor. I was told the elevator could be out of use for hours and they notified the "offsite" technician. Fast forward an hour or two I learn on my own that the elevator had been repaired. But no one told me and they knew Of my situation. Turns out I spent 90 minutes lugging mattresses, furniture and boxes one by one upstairs when I could use the elevator. Not ok.

Gary n.  |  Expérience générale 
Évaluation :
3

There were not enough storage carts for moving, the arm/disarm instructions in the email were not relevant to the actual physical site.

Philip C.  |  Online Move In 
Évaluation :
4

The staff was nice especially Eric and the employee who helped me check out my rental. The staff seemed to have a lot of system issues whiched delayed getting my storage unit but overall the staff was warm and friendly.

maria h.  |  Premières impressions 
Évaluation :
5

Had a nice experience overall, for over 2 years I used the facility. Keep it up, guys!

Billy M.  |  Expérience générale 
Évaluation :
5

One of the women at the registers was pretty unfriendly. Seemed irritated when I didn't know how to check in. The rest of the team was extremely helpful. A couple guys saw me struggling with a heavy box in my car and helped me load it on to the cart. Really appreciated that!

Kris T.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL N.  |  Expérience générale 
Évaluation :
4

I would give Gene 5 stars all around!

Samantha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Our agent at the reception desk was exceptional - friendly, professional, helpful and well-informed.

Mark C.  |  Premières impressions 
Évaluation :
1

I would never recommend this location to anyone. The staff were rude and unhelpful. When I first rented my unit, the staff member who recommended my size was completely off which required me to last minute rent an extra storage unit, raising my cost far above competitors. Management was impossible to get in touch with and was so unprofessional in their communication that a Uhaul representative was concerned. The representative sent notices for management to return my calls and they never did. My move out was disorganized and never logged in the system, requiring my hired movers to stay late and charge me extra. All of these issues were attempted to be resolved before leaving this feedback. A horrible experience from beginning to end.

Caroline R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian A.  |  Expérience générale 
Évaluation :
5

Danita was so kind and compassionate and clear as to how the move out works. I would go back to this UHaul for sure!

Diyana D.  |  Expérience générale 
Évaluation :
2

The associate Gloria was rude. Also when I asked her if I could upgrade to a larger unit she said no because none were available. I showed her that the website said one was available and she said no the website is wrong. I ended up booking a second unit and checking in through the website with no issues. She didn't bother to check the computer - she just kept telling me the website is wrong and there is no units available.

Christopher G.  |  Online Move In 
Évaluation :
3

There's only one elevator so try not to move stuff in on weekends. It took far longer than it should and cost me to return my van rental because the slowness of the elevator took hours from. You can only access until 10pm which it says 24/7 access. Perhaps I misread but other than that, it seems clean and safe to be able to store items if you loving or so.

Gerardo N.  |  Premières impressions 
Évaluation :
1

Highly disappointed with UHaul Storage at 1525 Bryant st. San Francisco. We made the reservation for 5x10x8 storage one month prior the date. But when we came with the loaded truck we have been told that the size is not available and UHaul Storage can give us bigger storage for bigger price. We accepted the bigger size and asked to honor the price of the reservation. But we were told that they can't do it and that we are not reasonable by asking such things. ?!!! We called the corporate Uhaul customer support and they were absolutely useless because they have no decision making power. Since we were put on the spot we had no options to choose other alternatives, so we accepted the bigger storage with bigger price after an hour of argument with the manager Gene Carr III. It is crucial to fulfill the reservation, because moving process is very stressful. The reservation means that Uhaul gives us a Promise that when we come we get it for 100 % in the way it was promised. Uhaul broke the promise and the value of the brand. I am asking to fix your reservation system. If for some uncontrolled reason Uhaul can't fulfill the promise, then Uhaul has to notify the client immediately, so the client would get a chance to look for he alternatives. The Uhaul customer service representative told us that the price of the reservation can be honored. Please adjust the price according to our reservation.

Pavel S.  |  Premières impressions 
Évaluation :
5

Gm has been extremely helpful and great customer service. The buildpt is clean

Vincent F.  |  Expérience générale 
Évaluation :
1

Completing the application process without prior knowledge of needing two people available for confirmation was cumbersome. That information should be gathered online beforehand. Only having one elevator particularly is unconscionable giving the terrible time I and many other had during move in. I also wasn't informed that I had to go up a flight of stairs to move things into my rental until. Limited load in docks and poor communication about how to access.

Moises G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corazon y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussein S.  |  Expérience générale 
Évaluation :
1

This place is a joke and I will recommend friends to always look elsewhere. Move out experience was as traumatic as moving in. My couch is ruined because a rodent clearly are through it. Car was broken into and front desk lady couldn't have cared less. Manager was kind enough to help police with videos so appreciative of that but will not ever come back to a Uhaul after the horrible move in experience 3 months ago and frustrating experience moving out. Will expect full insurance on my couch.

Savannah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jibben H.  |  Premières impressions 
Évaluation :
2

Eight years with this place and it was filled with caps locked filled emails threatening to gouge me out of more money for being late on rent but all along I always paid the same day. The 22nd. They refused to take note of that. Ever. No matter how many emails or phone calls, same pointed emails *ALL LIKE THIS* as if they were yelling at me. The when you sign up for autopay they take it out whenever they want. No set date. Then the pandemic. Struggling to make ends meet and hit with yet another email and price gouge. Good riddance U-Haul. And good luck. Never again.

ALEX B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre B.  |  Premières impressions 
Évaluation :
3

Nice and helpful U-Haul workers. I would appreciated to have the map of the location of my room before I arrived.

Anna-Tove B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fabiola b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

The staff was very pleasant and went above and beyond to try and help and accommodate me. I was having an beyond awful couple of days and unfortunately I was very unpleasant and rude to them.., and they all maintained their professionalism and still bent over backwards to help out the customer! Thank you and I truly apologize for my behavior!

Shauna D.  |  Premières impressions 
Évaluation :
1

Los empleados deberían ser más amigables y profesionales. Muy mala actitud y mal servicio....

Raul V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L.  |  Premières impressions 
Évaluation :
5

Danita was extremely helpful in closing my storage unit. I would recommend uhaul and Danita Williams to anyone.

JUSTUS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E.  |  Expérience générale 
Évaluation :
4

Although the facilities were overall very clean, as I noted to the staff, there was rust residue from a large leak that came in from the back of my unit. I imagine either from an adjoining unit or rain from the roof, possibly. If any toxic or harmful materials are found to have been present, please let me know. I am still inspecting my stored items for damage, but have not as yet found anything.

Stephen T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flavia R.  |  Expérience générale 
Évaluation :
5

Thank you Gene & Staff!

Melinda M.  |  Expérience générale 
Évaluation :
5

It was almost a closing time and they still helped me out to close the account with big smile!:) Thank you everyone at uhaul!

Shinjung K.  |  Expérience générale 
Évaluation :
5

Special recognition to the staff at U-Haul Bryant Street San Francisco for always being helpful knowledgeable solution oriented and thank you so much for great communication! GINO, the general manager as well as Eileen and new team member Eric were delightful to work with, I appreciate them all. Thanks Uhaul!

Melinda M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER A.  |  Expérience générale 
Évaluation :
4

The service agent in Eureka was new and needs more training. He was friendly but had to keep asking for help. It took us 35-40 minutes to pickup truck and supplies we had ordered via your website

Bruce S.  |  Premières impressions 
Évaluation :
4

Hi

Anjali G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emrah Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Expérience générale 
Évaluation :
3

Staff are not helpful. Facilities are okay.

Goldy H.  |  Expérience générale 
Évaluation :
1

This facility has everything that you want in a storege but the staff are some of the nastiest getto ppl. Rude and trashy, stay away from this uhaul!! Warning ⚠️

THOMAS A.  |  Expérience générale 
Évaluation :
5

Manager Gene was very helpful, clear, and made my experience with the facility very pleasant and with less stress on my end. Merci!

Mario V.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

elisa p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O.  |  Expérience générale 
Évaluation :
5

Really liked the security features and space. Loading and unloading was made easy by loading dock near elevators.

GABRIEL E.  |  Premières impressions 
Évaluation :
1

Possibly a worse experience than getting my license at a DMV - and that's saying ALOT! Here's a thought - allow for the emergency contacts to be completed BEFORE you arrive because it will take another 1 hour just to fill in 3 data points at the store. I provided the emergency contact and number up to 15 times before i was allowed to proceed. Staff was terrible. Terrible experience.

EJiroghene O.  |  Premières impressions 
Évaluation :
4

Efficient and friendly staff. Convenient location. Only wish i didnt have to open a new contract and verify contacts each time i rent a truck or a new storage space. A membership or loyalty package based on points would be awesome!! Points earn you perks, benefits, discounts etc. Incl van rental, pod storage, free boxes, credit towards hiring labor etc. App needs work. Logs me out each time i start a new task or reservation. What a Pain! Need to expand loading dock. Improve exit path for trucks and cars. Maybe an outdoor kiosk where you can reserve your ubox etc. Thanks!!!

Christine O.  |  Premières impressions 
Évaluation :
3

Great experience, except that the locker I reserved online wasn't available due to a "system error". Luckily another locker was available, but at a higher rate. Staff was very helpful!

Timo B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carla R.  |  Premières impressions 
Évaluation :
4

Its very hard to get through a representative by phone ..long wait ..

THIEN N.  |  Premières impressions 
Évaluation :
3

I had a reservation a few days ago. However, the staff told me that there was no more storage that I reserved on the day of the move-in. It messed up my plan. The good thing is the staff offered me that first month free.

Yifan Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
1

I went in with a reservation, and was told they don't honor those and there are no available units. Luckily, they did have one, and increases the price over the price from my online reservation. I was told to sign without giving any details about the unit, "does it matter? it's the only one available." I wasn't even told the price until I asked for a breakdown of the total. I wasn't given a chance to review the contract, which was very unfavorable (2 visits per day, 30 min max per visit, etc.). Wasn't given any instructions for locating, or accessing unit.

JEFFREY Y.  |  Premières impressions 
Évaluation :
2

I rented a UHaul van and storage unit to store my belongings for a temporary move out of SF. This was the craziest moving experience of my life. I reserved the storage unit a month ahead of time, but wasn't able to move in the first day of my reservation. I figured I would start being charged on the start date and could move in whenever, but I showed up a week later to pick up my van (the day before my flight out of SF), I was told that my storage reservation had been cancelled **without notifying me** and there were no other large units available. HOLY ****!!! What kind of insane corporate policy is that?! Luckily an AWESOME employee, Gino, worked with me for hours to find an abandoned unit and clean it out so I could use it. If he hadn't been so helpful, I would have had to abandon half of my belongings in a dumpster. As is, the delay meant I had to make my last storage drop-off after the office closed. The neighborhood is a bit sketchy in the daytime, but at night, it's downright dangerous. For context, I'm a large guy, so not usually concerned for my safety in the city. But there were at least five people siphoning gas from trucks left on the street, and multiple others that started circling me as soon as I parked. I decided to leave and come back in the morning for fear of my things being stolen. Thankfully, Gino helped me extend my truck reservation to the next morning and I was able to move the rest of my things early before my flight. The higher-ups at UHaul need to rethink their reservation processes and invest in better security for this location. Gino deserves a serious raise/promotion!

Matthew C.  |  Premières impressions 
Évaluation :
5

Gene Carr (Manager) went above and beyond. Friendly, effective, knowledgable. Kept his cool with long lines. Website, app and hotline could not book your unit for several days => he handled this perfectly, seems to love his job and is SUPER passionate with a customer-first mindset. We actually wanted to cancel and move to Public Storage. Staying only because of Gene Carr! Thank you!

Ulrich K.  |  Premières impressions 
Évaluation :
3

There is a huge pillar in my storage which takes up a lot of space. They told that is the last one, and no discount for that one.

Yifan Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar D.  |  Online Move In 
Évaluation :
5

I am the customer, Dr Shelley Nagel. Our son, Mark, helped with my move. He said all went very well at your place of business. I will answer the questions according to his feelings. Dr. Shelley Nagel

Mark N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin B.  |  Premières impressions 
Évaluation :
3

Started off good, but when our storage key, which we bought at the uhaul office, broke (key snapped into half) at the time of the first use of the storage, staff at the office did not offer anything helpful. They told us the technician left for the day (3pm) therefore only way to get it fixed is we call locksmith and pay for 175 $by ourselves. We are not satisfied of this solution as the key is bought brand new at the uhaul office and the door was poorly aligned to begin with. Also, we had to pay 175 $for locksmith out of our pocket just because technician was not around even during the office hour is extremely frustrating. We do not understand why we had to cover the cost for all of this when it was due to poorly maintained door on our storage unit. If such misalignment is typical, or hours of onsite technicians is limited, the staff needs to inform new customers like us in advance.

YU H.  |  Premières impressions 
Évaluation :
5

I really like the place prices are very competitive I would’ve wished that the hallways were a little more wider because once you get one of those ladders in there nobody else can get through

CARLOS A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lasayany I.  |  Premières impressions 
Évaluation :
5

Your people were GREAT very helpful your elevator was having a issue and every time it had an issue they were right there fixing the problem They had very good attitudes with dealing with cranky customers. Valerie Stewart

Valerie S.  |  Premières impressions 
Évaluation :
5

I want to thank the excellent help I received. Even when I arrived late, they were kind and patient with me, both of them. Hope you can make them know both of them how grateful we are.

Cristina S.  |  Premières impressions 
Évaluation :
5

They showed once how to get in.

Tyree L.  |  Premières impressions 
Évaluation :
1

The person didn't know her job, Accidentally delete my storage and she didn't even realize it. I went back and talk to her, someone else helped her to reissued another account for me.

Ronald V.  |  Premières impressions 
Évaluation :
5

I did not get her name, but she is super good and work hard to serve her customer. She can go extra miles to get her job done and take good care of her customer. I don't know her before.

Chutima T.  |  Premières impressions 
Évaluation :
1

CS person reserved wrong type of unit for me. I ended up renting a substandard unit that I'm not happy with due to the set up at this facility. I'm looking for another place to store my belongings.

Kathleen H.  |  Premières impressions 
Évaluation :
5

Excellent, Other then it took long to get keys for a reservation I had for a U haul and that delayed my moving time. i think they could use more workers on staff to avoid customers waiting long.

Melinda M.  |  Premières impressions 
Évaluation :
5

Very attentive and friendly.

ronald c.  |  Premières impressions 
Évaluation :
1

I was told that 3 units were 8x5x5. It was ridiculous how small the units were. I don't think I will use your facility again. I move people for a living. Oh and rat poop unhappy

Leah M.  |  Réservation 
Non reviews have been submitted for this location.

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