Customer Reviews for U-Haul Storage of Santa Clara

4 680 évaluations

2121 Laurelwood Rd   Santa Clara, CA 95054

(408) 660-3108

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(408) 660-3108

2121 Laurelwood Rd
Santa Clara, CA 95054

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The employees were all knowledgeable and very helpful.

john h.  |  Expérience générale 
Évaluation :
4

My original van rented to me through the online portal was still dirty. I was quickly and efficiently assigned a new van. I found out there was someone's leftover food package in the van, which was gross. Otherwise, it was clean and the fuel tank was full.

SOPHIE C. 
Évaluation :
5

That people is really helpful Thanks

charanjit S. 
Évaluation :
3

Terrible experience over all with U-Haul, not this facility as I was never there. Simplify your system so you can actually implement transactions. Spent way too may hour on the phone and over days straightening out reservations. THIS is a perfect case in point! This is a solicitation to rate a facility in CA. I wasn't there. I did a MD to FL move. Completely opposite coast.

Scott B. 
Évaluation :
5

Secure, well maintained and great guest service.

Adam G.  |  Expérience générale 
Évaluation :
4

Your service desk was severely understaffed. I waited over half an hour for two customers in front of me to be seen. Otherwise, the staff were great and the equipment fine. Thanks

Robert D. 
Évaluation :
5

My experience with the security was outstanding . Customer service was great . Clean and well managed facility

Alex M.  |  Expérience générale 
Évaluation :
4

Female manager was outside smoking several times. I went to pay cash for a lock and she stated " I can't take cash right now. I haven't had time to count my case drawer." I felt like telling her "Quit smoking and you would have time" FRUSTRATING

JEFFREY G.  |  Expérience générale 
Évaluation :
2

Under staffed is an under statement. From walk-in to actually getting van took over 45 minutes, and I had it reserved days before I came in. The share ride in the online app wasn't working as several of us in line tried many times to get it to work.

Tom P. 
Évaluation :
5

We actually had 4 extra bags of furniture pads. But all of our goods arrived unharmed. The delivery person was super nice and placed our pods where we wanted and picked up early. All good thank you

Teresa M. 
Évaluation :
1

Ubox is a really very helpful service and all the stuff came to my place safely. But I had been waiting for a week to pick up the empty box from my new place and requested it multiple times to the San Diego UBOX department because HOA guys asked my owner to remove the UBOX from the parking place. The surprise thing was that UBox guys was saying that they had called and text me the next day to pick up it up. It was completely false. When they had scheduled to pick the box on my request and they sent a text with the wrong date. I was not accepting it from the Uhaul. Basically, it was the responsibility of Uhaul to pick it up without any permission from me on the next day of the arrival. But still, I love this UBOx service. Please take care nex time.

Balram P. 
Évaluation :
5

Unfortunately the gal working that day was solo. it sounded like 3 others called in sick. She was professional, patient, and had a great attitude even when she had every reason not to be.

Jim F. 
Évaluation :
5

Great staff and easy check in

Jonathan B.  |  Premières impressions 
Évaluation :
2

I DO NOT KNOW why the contract was not generated in my name but in the name of Mathew Lally. I am worried whether my credit card information given for my order will be misused in the future.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall J. 
Évaluation :
5

Nothing, all was good!

ANTONIO D. 
Évaluation :
5

Very pleased with services at this location. Clean, well lit, convenient. Staff are helpful and friendly enough. Appreciate the honest pricing, unlike some competitors. Would be nice if disposal was actually available sometime for small amounts of trash... On multiple occasions, disposal was not available at any price for even a single trash bag. The siren in the storage area goes off multiple times per visit, is painful and appears useless as there seems never to be any response, and if anything it hides the sounds of any activities that it would supposedly protect from. Would appreciate access hours available a bit later than 10pm.

Jeffrey U.  |  Expérience générale 
Évaluation :
5

Anjelica maintains a really clean, well run storage facility. She was also very helpful and professional when we moved out. There was a long line of people that needed things when we were moving out but Anjelica did a good job of managing the crowd and assisting everyone in a timely manner.

Marina H.  |  Expérience générale 
Évaluation :
4

Good✌️

Ural A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gigi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adnan Z. 
Évaluation :
5

The front desk ladies are so welcoming and helpful. Amazing customer service

Andraus J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIEGO M.  |  Expérience générale 
Évaluation :
4

The storage facility suited my needs well. My only complaint is that I was not informed about the need to use stairs to access the unit I was given. I was under the impression that all the storage units were either ground floor or could be accessed with an elevator. The half floors that are only accessible via stairs were inconvenient to access when carrying heavy items. In the future, please inform customers about unit accessibility.

AHMAD P.  |  Expérience générale 
Évaluation :
5

Great team

Daniel B. 
Évaluation :
5

This was my best experience ever, Service was excellent, truck was clean, promises Were clean, easy pick up and return.

guillermo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto V. 
Évaluation :
5

Staff there were very nice and accommodating, also a great selection of products.

Howard B. 
Évaluation :
4

Jacob is the guy. Very helpful had a small issue and his was on it, think his the regional manager. Amazing guy.

maria R. 
Évaluation :
5

Anjelica was superior, her customer service is TOP NOTCH. If I needed someone with customer service I would offer her a job.

Albert G. 
Évaluation :
5

Really good service, everything went smooth. Thank yoi for your great sevice.

Szymon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAREK P.  |  Expérience générale 
Évaluation :
5

Angelica was extremely helpful. Great experience with the staff and made our moving experience much more seamless! Thanks team

DANIEL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K.  |  Expérience générale 
Évaluation :
5

i like the policy of deleting picture of license when rental is done. i also like that i can return the car through the browser and i don't need to install an app

daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILO M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENNESSA A.  |  Premières impressions 
Évaluation :
5

The lady in customer service is friendly and she knows her job and make everything easy. I would like more stuff working on weekends. She was the only one working in customer service and there was a huge line waiting. She was able to handle the busy day but it would be great having more people working on weekends.

Edwin G.  |  Premières impressions 
Évaluation :
3

They had one person working the desk and then she left to go show a storage unit. We were left with no one at the desk or in the store and there was a line of 6 people! I waited for her to come back and 10 minutes later, still no return.

Melodee K. 
Évaluation :
5

Anjelica kindly helps us set up our storage and explain how everything works.

VITOR A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B.  |  Expérience générale 
Évaluation :
5

Always an excellent no hassle experience with U-Haul!

Carleen R. 
Évaluation :
2

I would start by telling the customer in the beginning that we need to refuel, the guy that helped us did not mention this at all. We drove 11 miles total, but they charged us 2 GAL for them to refuel total of $10,5 hmmm I doubt that 11 miles uses 2 GAL? Try not to cheat your customer. This is first UHAUL that ever misinformed us and overcharged on refuel! That's why I gave 2 stars.

EMILLIE W. 
Évaluation :
2

Our transaction with U-Haul was stricken with issues from start to finish. Firstly, we were recommended the wrong number of U-Boxes. On the day we had movers loading our two boxes it soon became apparent that we needed a third, which meant that I needed to drive to the U-Haul and pick up the third myself. Upon picking up the third box, I was not informed that I needed to note the milage. Later, I was charged for driving the vehicle over 20 miles even though it was 1-2 miles to our residence. It took 3-4 calls for this to be refunded. The third box was incorrectly loaded onto a separate account and was furthermore, listed as being stored in Santa Clara rather than being shipped to Austin as were our original two. This also took 3-4 calls to be corrected although I notice on our account that its still listed as stored in Santa Clara. During many of our calls the staff were rude and I was told that I was wrong. Even when we received the boxes in Austin, they were picked up after several days instead of 1-2 days. Lastly, we are owed a refund as we were overcharged and according to our account we are owed $44,19 and I am not sure what the contract fee of $44,85 is.

Tod C. 
Évaluation :
4

Had some billing issues at first, but the staff cleared them up. The one very frustrating-and frankly unacceptable-shortcoming is UHaul's inability to manage addresses and address changes. Turns out there was a problem with my autopay and U-Haul was sending mail to an old address. This despite my updating my address in the U-Haul app and by calling customer service. This is the 21st century-the Information age-ya'll can afford computer data bases that talk to each other. I almost lost my stored items to auction because you were using wrong address and no one bothered to call the three phone numbers on file. Unacceptable.

Brian H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane N.  |  Expérience générale 
Évaluation :
4

Did a good job.

ERIC A. 
Évaluation :
5

I would 100 % recommend using the ubox service. It was SO easy and on time which was incredible. They also recommended fantastic local movers.

Amanda Q. 
Évaluation :
1

Refund or credit some of the excess gas I paid for

Christian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Thanks

MARCUS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yicheng F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Marie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reddy C. 
Évaluation :
1

The truck I reserved wasn't available, so I had to rent a smaller one.

BULMARO G. 
Évaluation :
4

The online check out requiring an operator to manually call my referral is ridiculously stupid and overly time consuming.

Claude W. 
Évaluation :
3

Not sure

DANIEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
3

Spoke on phone with CSR woman named Sarah. U Haul did not call me by appointed time. Tried to address this. Frustrating and not helpful. Thomas at facility helpful.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDULAZIZ R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UNKNOWN M.  |  Premières impressions 
Évaluation :
5

Everyone I have ever had a chance of working with has been absolutely phenomenal and has provided excellent customer service. The young lady store manager is amazing and all of the younger men are always patient and willing/happy to help.

Reema S. 
Évaluation :
1

My reservation was messed up! i went to the branch where i supposed to pick up the truck, they could not see my reservation!? I went thru 4 different people at the scheduling desk for the same reservation and yet the branch can't saw it. The staff was not helpful, unwilling to help. They made me to call the scheduling desk to resolve the issue instead of then doin it. Bad customer service!

ham N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly W. 
Évaluation :
5

The PROPLE there AND at the originally scheduled pickup location were great. U-Haul‘s problem is their SYSTEM, and inability to deliver what is reserved on time.

Mike P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

I have loved your service, kindness, good treatment

maria l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
5

When I arrived, the facility was cooking and very busy. The staff was working hard, and I was taken care of. The storage was huge and spotless. Utilized my free month and was out of there quickly.

Sterling W.  |  Expérience générale 
Évaluation :
1

The person helping me misunderstood my intentions. I wanted to "reserve" a unit not rent the unit as I won't be moving until late september. Honestly, I didn't connect the dots until I viewed the unit with another staff member. I returned to the office and asked him to cancel the rental and he indicated that he would send an email confirmation. It has now been 24 hours and I still haven't received that confirmation. Looks like I will have to go there today to get my confirmation.

Kathryn B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny G. 
Évaluation :
3

When I arrived, the trailer I had rented had a flat tire. The employee at location worked very hard to swap a good tire from another trailer onto mine because there were no spare tires available at the facility. This is the second time I've experienced a flat tire with uhaul and the second time there wasn't a spare tire available. I don't have confidence renting from uhaul anymore because I can't be sure that there won't be a flat/blowout on the road and that it won't be a hassle to get a replacement tire if this happens. I'm not sure if this is a company policy issue or a supply issue, but it doesn't make sense for every uhaul facility or roadside service not to have spare tires available.

Justin R. 
Évaluation :
5

Nothing more to add at this time.

Robert C. 
Évaluation :
3

Need more counter person for check out .

Henry C. 
Évaluation :
5

Service was good with no hassle

Brad B. 
Évaluation :
5

The employee at u haul front desk was very nice, he was the single person handling such a big facility.

Manish J.  |  Premières impressions 
Évaluation :
5

U-Haul was a joy compared to our experience with American Van Lines. Should have done it all ourselves.

Robert F. 
Évaluation :
4

Quisiera hacer un reclamo

Rafael D. 
Évaluation :
3

Upon returning trailer there was a line of at least 12 people and only one knowledgeable counter person working with someone from the yard filling in that was clearly a training. On a Sunday when it is most busy people are returning there should be an express line for those just returning versus those renting we were there for well over an hour. Another customer just backed the line and cut and was helped right away without the technician even knowing as he was so busy processing all the people in line as fast as he could. He was a good employee and was doing the best she could she said you need more of those knowledgeable employees at that specific location

Hector G. 
Évaluation :
5

The team was great. The black gentleman(I didn't get his name unfortunately, helped me every time I was there. He went above and beyond for me and for my son. Everything went smoothly as we had to load on site and had to make several trips. The crew that delivered the box did a great job. Drop off and pick up went without a hitch. Great Job!

Thomas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yan W. 
Évaluation :
5

The staff was very nice and helpful made my 1st time at U haul smooth and easy. Merci.

Edgar A. 
Évaluation :
5

Santa Clara location is very nice. Location is clean and all the employees are friendly and helpful

ANDREW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy W. 
Évaluation :
5

Special Thanks the front desk workers for their Hard work !!!

Jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farshad S. 
Évaluation :
2

Long wait for service, Messed up reservation system, did not know I picked up truck, Got texts and calls indicating I was late, and cancelled reservation while I had the truck. Did not correct wrong gas tank reading.

joel W. 
Évaluation :
5

Muy amables

JOSUE H.  |  Premières impressions 
Évaluation :
4

Need more people working the counter/yard. I don't think I should have to wait 30 minutes for a simple rental that I already reserved and checked in for. Drop off is usually much quicker though.

Jeff B. 
Évaluation :
2

Horrible experience! Will never use uhaul again. Ubox came late. It was sitting just a few miles from my location for 3 days before my scheduled delivery date and uhaul claimed it was lost and then they delivered the box 2 days late. 5 days to transport a box 15 miles! Then they claimed the truck broke down. Why couldn't they send another truck to pick up the boxes?!? Non of the staff knew anything. They couldn't get a hold of the shipper. Most of the people in traffic and scheduling were useless and rude. Getting in touch with my local uhaul was nearly impossible. Kept getting transferred. Overall horrible and stressful experience. Go with Pods! Pods know what they're doing. Uhaul has no idea. Other reviews are similar about uhaul, I wish I read the reviews before booking. Guaranteed date is a word they throw around. They have no idea what they're doing. My box sat in the local pickup location for 10 days before they started transporting it. If I were you buy an AirTag and place it In the box to track it because UHAUL CANT!

Enes S. 
Évaluation :
5

Anjelica was very helpful and knowledgeable about the whole process. She went above and beyond while I was at the store to ensure my rental experience went as smoothly as possible. Je les recommande fortement. 

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane L. 
Évaluation :
4

The employees were awesome, really nice and helpful. My experience (from both UHaul locations) is that the workers work hard and do a great job in spite of less-than-optimal computer systems and processes that have to work with (which seems to make their job harder.) 5 stars for all the employees I interacted with (the GM at the desk and one of the forklift guys moving around the U boxes outside), and 3 stars for the overall UHaul experience (waiting for the employees to work around oddities with the computer system).

Tommy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naga Venkat Reva B. 
Évaluation :
5

Person I dealt with was extremely professional. Other staff seemed to be trainees and their delays in processing customers contributed to my half hour wait in line.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

satyanarasimhaje P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Had to wait in line half an hour both days I was there. Sure, Saturday morning is a busy time, but they should have increased staffing to handle the load. Aside from that, a good experience.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L M. 
Évaluation :
5

The staff was very helpful and friendly had no problem answers any questions I had.

ANDREW A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ricardo M. 
Évaluation :
5

Anjelica Worth was a ROCK Star!!!

ROBERT W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene P. 
Évaluation :
2

The line to pickup equipment was absolutely rediculous. I waited over an hour to pickup my trailer. They had one person working the register dealing with everything from paying storage rent, picking up tucks, disputing charges, to finding a storage unit. I understand that there are several services this location offers, but only having one person working the registers on a Saturday morning is short sided and frankly disrespectful of your customers time. When returning, I was told that I would have to wait in line again for a refund, until I told the person I was returning to that I would lose it if I had to wait in line for another hour. They put me to the front of the line, but I felt very bad for the 20+ people that were there waiting in line. You really need to take this store in hand and focus more on your customer experience.

Peter J. 
Évaluation :
3

Your App is a great idea but has failed in execution. Had to wait in line instead of using the App because it frequently crashed or would not load the correct screen.

Jack C. 
Évaluation :
4

24 hr storage access works have been nice. No complaints, Mande just a suggestion. Merci

Ron D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harinder K. 
Évaluation :
2

They could not help me to cancel a charge that I did not sign up for. Instead opting to tell me to call the help line later on. The manager was not helpful when the other associate was having problems. It was a frustrating experience especially considering the manager did not care that I was inappropriately charged.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongho S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Imelda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTVIK P.  |  Expérience générale 
Évaluation :
5

The lady who helped us with the rental was excellent. She went above and beyond to make the trailer work for our car.

Sebastien D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
4

Truck was pretty dirty, and I found empty Beer cans in the glove box.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Excellent Customer service. Specifically Briana .

FRANK J. 
Évaluation :
5

Customer service quick and easy, timely with no delays.

Humberto V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flaumbert Rafael R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNGHYUK L.  |  Premières impressions 
Évaluation :
3

The pickup side in CA was good, however the drop off side in CO was not when it comes to delivery schedules. I spent hours getting transferred around the phone tree trying to figure out when my boxes were going to actually be delivered after I was told earlier in the week it would be in the AM and I booked movers for noon. After hours on the phone i was told ultimately U-Haul had no clue and said likely 4-7pm. So I had to move my time with the movers, then the I got a text saying the truck was on the way and the containers showed up at 1. The truck driver said he had confusing notes, because the schedule said to do my delivery as the last of the day but notes said first thing in the morning. This lack of organization made the end of my move extremely stressful.

Matthew W. 
Évaluation :
4

Only issue was initially I wanted a first floor unit but I received a unit up some stairs. The employee was very helpful in getting me switched to a first floor unit with much easier/faster access from the doors. I greatly appreciated that since I was moving very heavy things. The flat beds were also a great surprise and really helped ease the moving process.

Keenan G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anh T.  |  Expérience générale 
Évaluation :
5

I absolutely loved the Uhaul experience and the team was just awesome. Super helpful, very passionate.

Vinar A.  |  Expérience générale 
Évaluation :
5

Check in process was very easy and friendly along with very informative. Staff all seemed to have great attitudes and energy which kept all customers in a happy state of mind. Facility seems very secure unlike a lot of other storages which was the biggest deciding factor for choosing this location. Would highly recommend this storage to anyone

Manuel M.  |  Premières impressions 
Évaluation :
5

All the staff I interacted with at this location were incredibly helpful and friendly. I especially want to thank BriAnna who was very helpful on the day we needed to check out.

Miguel-Angel T.  |  Expérience générale 
Évaluation :
5

the staff were fantastic

ALI E.  |  Expérience générale 
Évaluation :
5

Old school Bay Area vibe in regards to customer service and experience. Excellent options and location.

Amanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvyn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucy A.  |  Premières impressions 
Évaluation :
5

I ramp is a safety hazard when unload through the dock area. It's the yellow bar that prevents us from using a dolly to move our items from the truck ramp and we are still having to lift heavy boxes over the yellow bar. We had to drive around the side to make it easier on our backs. Everything else was awesome!

Vennessa A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnak A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mahdad M.  |  Expérience générale 
Évaluation :
5

Brianna was amazing. She walked us to our unit and I changed my mind I went for a little bigger one she did not seem to mind at all. I was more than pleased with the customer service she provided.

Jessica R.  |  Premières impressions 
Évaluation :
5

Sarah H helped us get everything situated and was extremely helpful and kind. She made our experience excellent and easier than could be.

ARIS B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maclean J.  |  Premières impressions 
Évaluation :
5

Incredibly friendly people, incredibly organized and very clean! I would definitely use again.

Marissa L.  |  Expérience générale 
Évaluation :
4

Hard to get folks on the phone

luisa a.  |  Expérience générale 
Évaluation :
5

Always friendly and helpful service !

William M.  |  Premières impressions 
Évaluation :
5

Ray, the associate that helped us was amazing. I wish all customer service followed his lead. Good job Ray!

Allen M.  |  Premières impressions 
Évaluation :
5

Anjelica W was more than helpful with getting me into this storage unit. I had originally gotten a ground unit, but needed a second story one and she went above and beyond in getting me the perfect unit. I will be using this storage facility again the next time I need to store things.

TIMOTHY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Y.  |  Premières impressions 
Évaluation :
5

Sarah H. at the front desk was outstanding! She was so patient and willing to help us, especially considering we were flying to Houston the next day. She made the entire process very welcoming and easy to understand and is one of the kindest front desk workers I have interacted with at any business. Great job Sarah!

Cameron K.  |  Premières impressions 
Évaluation :
5

The staff are very nice and helpful

Neusa F.  |  Expérience générale 
Évaluation :
5

Excellent customer service here! Highly recommend.

Mona F.  |  Expérience générale 
Évaluation :
5

I would like to thank the staff for being friendly and polite and helping with all the questions.

Taniket S.  |  Expérience générale 
Évaluation :
5

Great customer service all around.

Henry B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY H.  |  Premières impressions 
Évaluation :
5

My only issue was that my truck rental was supposed to include a hand-truck, but in the event it wasn't in the back of the truck I rented. However, they took off the cost when I returned the truck, so no harm done.

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L.  |  Online Move In 
Évaluation :
4

The staff are Great! Very friendly and informative not only did I rent a truck I rented a storage also.

Shelita L.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Quickly fixed a storage unit issue to get me into the proper unit. Even showed me where exactly my unit was.

CALVIN H.  |  Premières impressions 
Évaluation :
5

Thank you Angelica and I can't remember the others names but unbelievable service very kind . Was planning to move from U-Haul and never use your service again because of how many problems I had with the UPods. Angelica and her team turn that around.

LAURA D.  |  Premières impressions 
Évaluation :
4

When I reached the U haul storage, I was told that the code provided would not work. So I was given an access card. That's why I would not call the online process smooth. Having said all this, I really appreciate the help from the staff who gave me a heads up about the access card as soon as I reached there so that I don't discover the issue myself.

Allan Renold L.  |  Online Move In 
Évaluation :
5

Great work done by all of the employees that helped me out.

Mauricio s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G.  |  Expérience générale 
Évaluation :
5

I have been a customer at this location for almost 2 years, The facility amenities, its office customer service & staff have been favorable to meet my needs. The only dissatisfaction would the small trash bins outside of the loading & unloading entrances/exits.

PRISCILLA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshathamadapura A.  |  Expérience générale 
Évaluation :
5

Sarah was very friendly patient and helpful with all my questions and concerns.

Baxter L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C.  |  Expérience générale 
Évaluation :
5

Overall great experience. Will definitely recommend this location to anyone who is looking for a safe and secure place to store their belongings.

RICHARD S.  |  Expérience générale 
Évaluation :
5

Angelica and Sara are professional and helpful. Their willingness to go above and beyond really made us feel welcome and appreciated

FARROKH F.  |  Premières impressions 
Évaluation :
5

Price a little hi considering the size of the unit. But it was free with use of the truck so I won't complain. It fit my needs and it's perfect.

Angela W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Svetlana T.  |  Expérience générale 
Évaluation :
5

Angelica Worth helped me with finding and setting up my storage unit. She was professional, personable, communicative, and chose a convenient location for me. Her excellent customer service made my uhaul experience a great one, and I would recommend her to others. Thank you, Angelica!

Trisha H.  |  Premières impressions 
Évaluation :
5

This was a great place to temporarily store some items. If ever needed, I would definitely come back here again. Merci.

Bobby P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hollister V.  |  Premières impressions 
Évaluation :
5

Anjelica, Andrew, Nathan and the rest of the team are top notch. They are friendly, helpful, and provide customer service second to none. They turned an otherwise stressful time into something much more palatable. Thank you all!

Dawn K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA C.  |  Premières impressions 
Évaluation :
5

Alex was super helpful and made my experience exceptional. I will recommend this facility to everyone I know, they must talk to Alex!

Cecil P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pushkar V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S.  |  Expérience générale 
Évaluation :
5

Can’t complain excellent services

Purificacion S.  |  Premières impressions 
Évaluation :
5

Everything was Excellent

Alexander U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymar A.  |  Expérience générale 
Évaluation :
4

Appreciated the service involved - directed to a location closer than I had reserved initially, making it easier to access. Courteous and helpful service, clean and secure!

Charlene M.  |  Premières impressions 
Évaluation :
2

The access card given is only one, also there was no mention while reserving that space will be on 2nd floor. Also there was this huge pole in the middle which restricted movement after getting out of lift and reaching our space.

Gaurav A.  |  Premières impressions 
Évaluation :
5

Aman was excellent in getting me in and out if the storage unit. He's a great guy to work with.

SAMIR H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harshit k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Expérience générale 
Évaluation :
5

I believe that you are excellent so far. The staff is very nice n professional. I really like the security details to ensure your items are safe as possible. I believe this is the best I have seen. Merci.

Frank C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille G.  |  Expérience générale 
Évaluation :
4

The U-Haul facility itself was cool but me being a plumber and storing my tools here. Well let's say I get an emergency call in the middle of the night. In order to make a living for myself I need access to my tools 24/7 now there were signs all over the facility that said "for 24hr access, please use front door, which I did. Next thing you know Santa Clara police is there accusing of my fiance and I of burgalury, and pointing assault rifles at us, slamming my fiance up against a squad car, calling us liars etc... and picking up our little puppy that was with us, by the scruff of her neck and then just tossing her in the back of the squad car like a rag doll. Then just letting us go, thank you U-Haul for not pressing charges against us (even though we had not committed any crimes on your premises.)

Edward A.  |  Expérience générale 
Évaluation :
5

Would have liked the option to have the cost prorated by day.

Mehul A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian F.  |  Premières impressions 
Évaluation :
1

Worst experience ever. I paid $120 a month for a year to keep a washer and dryer stored. I was forced to buy your locks and insurance. Someone was breaking into storage units including mine they jammed my lock. I was forced to get a lock smith to open the lock. My insurance didn't cover it. You are so far away from where I live I finally gave away the washer n drier just to not have to pay $120 a month anymore. I will never use U-Haul ever again.

ERIC P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate B.  |  Online Move In 
Évaluation :
5

I was very satisfied with the service I received.

Gloria C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E.  |  Expérience générale 
Évaluation :
5

Angel was amazing! She helped me get into a unit and help merge my wife's unit. She was helpful and extremely knowledgeable. She is a great representative of the usual brand. She has my business for any moving related needs I may come across. I will also send anyone I know looking for something here. It may be a drive but it will be well worth your time.

Sarah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bharath K.  |  Expérience générale 
Évaluation :
3

This storage location was good overall but maybe that's because I rarely went there. The few times I did go to the storage unit it wasn't always convenient to get in with the card swiping system. Initially you would swipe your card to go in and out just as an accountability of you using your storage unit. However, eventually they changed it to swiping in and then also swiping another box in order to open up the doors without notifying the customers. I understand the change was a deterrent for random people coming into the storage area but there was a moment I went to the storage unit and the doors didn't work and the office wasn't open yet so it was an inconvenience to me.

Troilinn M.  |  Expérience générale 
Évaluation :
5

Your place is always clean. Helpful desk people. I been here and still have uboxes here for about 3,5yrs.. I moved from my house, to help a senior person to a bedroom in there home. Thank you for your service.

C R C.  |  Expérience générale 
Évaluation :
5

Alex is friendly and he helped me a lot for moving in.

Te Sung W.  |  Online Move In 
Évaluation :
1

My unit was one of 6 which were broken into on November 6, 2021. While your facility was very well kept, and immaculately clean, and your staff (especially Alex Wentworth and manager Levi) were extremely helpful, knowledgeable and polite, I still don't understand how you could not have better camera coverage of at least the entrance areas nor of the surrounding parking lots, and why the alarms on the units were basically useless after hours (police said they didn't have license plate on the car that the thief used, nor any usable video to identify him, and no one responded to the alarm going off). And why the door latch could be broken on the side, rendering that heavy disc lock you recommend useless. We lost more than $15 000 of items, including a vintage and very rare guitar (irreplaceable, only 1 000 in existence), winter clothing, CDs/DVDs, computer equipment and most hurtful of all, our only copies of honestly thousands of personal photos, cards, documents and letters. As we had the smallest possible unit and we were upstairs, it seems clear to us that we were scouted by thieves before the robbery, but even with that no one could provide the police with suspects. So I have no idea where the cameras are, but to tout your keycard, alarm and lock system as being secure was clearly untrue. In short, we had a terrible U-Haul experience, and will not be recommending anything to anyone other than to stay away. I don't blame the team at the office as the choices on not having adequate cameras, actual alarm follow up or stronger unit doors are all corporate choices and probably standard at all locations (and likely choices made with cost savings in mind). We can never get our family photos and personal items replaced. That didn't have to happen if U-Haul held up their end of the bargain and truly had a secure facility.

Phillip R.  |  Expérience générale 
Évaluation :
5

I HATE TO GO AS THIS IS BY FAR THE BEST STORAGE I'VE HAD. IN ANY CASE THAT I WOULD NEED A STORAGE AGAIN, I WILL DEFINITELY GO BACK TO THIS U-HAUL STORAGE IN SANTA CLARA. THANKS EVERYONE AND HAPPY NEW YEAR!

MARIA C.  |  Expérience générale 
Évaluation :
4

Great quick service / first month free was a nice touch

ARASH E.  |  Premières impressions 
Évaluation :