Only issue was trailer was not available at location closer to home and since this was in town rental, it was inconvenient. But service at location was good.Jack H.
Customer Reviews for U-Haul Storage of Santa Clara
Pour nous contacter
Santa Clara, CA 95054
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My Uhaul was stolen and was towed to this location. Under really bad circumstances the general manager Angel and the staff were so amazing and great towards me.Ashley M.
Nothing, absolutely amazing service and the customer service is simply fabulous. Angelica is top Notch and her team are super friendly. I highly recommend anyone to come here.Lacsina J.
Le client n'a pas laissé de commentaire.Will M.
I had containers deliveries at 2 separate times. Both times were successful and stress free. The women that did the deliveries were professional and friendly. Coordination was fairly seamless.KATINA M.
Le client n'a pas laissé de commentaire.Debi C.
Vehicle was not clean in the outside I couldn't locate the vehicle and I put more gas than originally was in the tank prior to driving out it no credit for putting more gas than was used. Also left my sun glasses and reading glasses in the rental. Went back to check if there's any lost and found and the guys said yeah and he looked but no sun glasses or reading glasses was in the list and found box. He didn't let me check out the box. So I took his word for it.LUIS D.
Le client n'a pas laissé de commentaire.Albert D.
Le client n'a pas laissé de commentaire.Alan C.
Keep doing what you are doing.jack G.
The truck was quite old and run down but it got the job done. It was dirty inside and I found several left over items from other renters including a phone. My main complaint is they overcharged me. I only rented half a dozen blankets and I was charged for a full dozen. They also doubled the price of SafeMove on my bill and charged me for gas even though I brought it back filled to the level on the contract. I have receipts and pictures to prove it. Everything was fine until I got the email receipt and saw all the errors.Brent W.
Le client n'a pas laissé de commentaire.Crystal Alexandr V.
Everything is Perfect, the Customer Service is Outstanding as Bree, Alex and Anjel helped with my reservation. Most of all, Donna in assisting me in finding my unit, as she was waxing the floors. Thank y'all !!!Jesse S.
The container arrived at Woburn, MA early. So I arranged an early delivery on 5/19/22. I was told that the container would be delivered between 1 and 4 PM. I waited until about 4 PM and called the Woburn office. They said there would be a 1 1/2 hour delay. The container eventually arrived about 3 hours later about 7:00 PM. I was very diappointed that the Woburn office didn't notify me earlier of the delay.Robert B.
Ask if the customer wants to add insurance instead of assuming they do. And also ask them which location they would like to drop off at instead of choosing a place for them. The place I got my truck from at the alameda store was a prime example of how you should operate.Michael P.
Le client n'a pas laissé de commentaire.ANIKA A.
Le client n'a pas laissé de commentaire.el V.
I got charged extraManu M.
Le client n'a pas laissé de commentaire.JAFET A.
Great location and great customer service!!JOHN E.
Le client n'a pas laissé de commentaire.Charles S.
The manager was fantastic. Angelica Worth went above and beyond to help us.Thomas V.
Le client n'a pas laissé de commentaire.Ibrahim A.
Keep up the great workAngelina L.
Briana was great, very special employee.Gilbert A.
The return online process is too involved and should be simpler. We also had our reservation given away and got sent to this location (not their fault)Brian W.
Le client n'a pas laissé de commentaire.Joshua S.
Brianna was amazing! She was very friendly and thorough. Picking up our uhaul was a breeze.Wilson C.
Le client n'a pas laissé de commentaire.Mike F.
Le client n'a pas laissé de commentaire.Ray C.
Le client n'a pas laissé de commentaire.Gerry V.
Le client n'a pas laissé de commentaire.Alex J.
Just want to point out two things straight forward. 1. Container arrived after a month, and 1day after guaranteed delivery day. 2. Called so many times to ship container. We never requested storage but You charged me storage fee. - Called U-Haul to get refund and they are just passing phone forth and back..after long 45 min waitâ€¦ Hope somebody truly asked opinion and Wish I get my refund..ROSHNI P.
Le client n'a pas laissé de commentaire.Angel V.
Le client n'a pas laissé de commentaire.Noah W.
Le client n'a pas laissé de commentaire.Rohit O.
Reception is corner of the room. But representative taken excellent care. She did excellent job.Sridhar K.
Le client n'a pas laissé de commentaire.Andre S.
Le client n'a pas laissé de commentaire.KELLIE H.
Le client n'a pas laissé de commentaire.Hast P.
Le client n'a pas laissé de commentaire.Kent C.
Good jobEZEKIEL V.
Le client n'a pas laissé de commentaire.malkit B.
Le client n'a pas laissé de commentaire.Kimberly B.
Le client n'a pas laissé de commentaire.GERMAN S.
Great serviceRandy R.
Excellent customer serviceDaniel M.
Simply the best and you ask why? Because of the staff and company policiesMohammed Hossein A.
Le client n'a pas laissé de commentaire.Ramiro H.
Le client n'a pas laissé de commentaire.WingKin W.
So friendly 🥰Tan K.
Le client n'a pas laissé de commentaire.Alejandra C.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Veronica R.
Le client n'a pas laissé de commentaire.Hartawan L.
The person who handled my rental did an excellent job. Very friendly and helpful.Fredrick T.
The system was down during my pick up time. We had to delay one hour before we can pick up the truck.Khoi T.
The fuel was at empty while taking and this caused the vehicle to stop on the road. Please fill the vehicle to atleast 1/8 while renting so that it doesn't cause this kind of inconvenience and there wasn't any support providedMANOJ SHRIDHAR H.
Both the pickup driver and delivery driver were extremely competent, friendly, helpful and efficient. The only problem was determining the time when my U-Box would be delivered, it took me hours of phone time with customer service to obtain the timeframe when the box would be delivered., I kept being bounced around and disconnected until I finally got to the right area where I was informed of the delivery timeframe,Mike D.
The steering column has a little too much play for my driving preference. The staff was accommodating in switching to another vehicle. The staff was on point.robert H.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Chris M.
Very happy Santa Clara uhal servise very professional people working there I will come again to that location!Ruslan B.
I think it was Brianna that helped me she has excellent customer service skillsdan P.
Le client n'a pas laissé de commentaire.MOHAMMED SYED K.
Le client n'a pas laissé de commentaire.Cristian P.
The lady at customer service was great and friendly and helpful.Hicham C.
Le client n'a pas laissé de commentaire.CONRAD S.
I could have dropped it off closer to home - would be better for Uhaul to give closer location for drop off next time.Kabi P.
Le client n'a pas laissé de commentaire.Stephan Z.
The staff helped us right away!Brian C.
Why dont they have dome review the truck together and make sure the truck had no damage i found alot and the check engine light was on i am very upsetelizabeth P.
Le client n'a pas laissé de commentaire.Arjang H.
Everything is perfectEDUARDO D.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.Roger D.
Takes a long time to get through need to hire more people to answer the phone.GLORIA G.
Le client n'a pas laissé de commentaire.MIKE T.
This comment is really for Angelica. She made the entire process smooth for me and I felt she really had my back, including correcting errors I had made in my online rental. She was knowledgeable, pleasant, and a joy to work with. Thanks, Angelica!Shannon R.
Sorry, maybe it was too early in the morning but staff seemed a bit bothered.Charles N.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Gouri M.
Great customer service from desk clerk into the technicianJohn E.
Gentleman came right to the truck, checked it, and i was on my way! easyCathy C.
Le client n'a pas laissé de commentaire.Marius D.
The dolly was not provided until I had the truck and went back to ask for it.Peg R.
Le client n'a pas laissé de commentaire.Matt L.
Angelica is very helpful with the transaction. She is very professional and handles all of the customers very well.Ivan H.
Checking in to pickup the car took longer (20-25mins). I can understand that there were 2 employees. Atleast the rep was nice. Hoping that the wait times be shorter next timeCamille T.
Traffic dept at our end locationâ€"tough to schedule. They often did not return callsâ€"under staffed? My original delivery date had to be moved but then once movedâ€¦i learned that date wasnt availableâ€"this caused us many days delayâ€"our stuff held hostage. Your system doesn't allow the local traffic schedule to be viewed by national call ctr. Seems short sighted as errors occur. Lastly, we had the new-style boxes but one had damage not caught (lower part on side) which caused water to seep in, wet a blanket, hold the water against our teak dining tableâ€"now a claim. We lucked out as regional mngr was at the pick up and she was awesomeâ€"someone has already followed up w/ our claim. Lastlyâ€¦you need yo update the measurements of tge new u-boxesâ€"you can not stand up a small 82â€ couch as center support beam on ceiling doesn't allow the clearance andâ€¦because the height of boxes is less than plywood models. This caused us a lot of lost time on loading day as i had diagramed out each box ahead of loading day based on your specs.Jack K.
Tell Customers the drop off location is not optional. Address of drop off is a requirement for tracking purposes.Sean A.
The staff are very nice and helpfulNeusa F. | Expérience générale
Great service at pickup and drop off.Joseph T.
Excellent customer service here! Highly recommend.Mona F. | Expérience générale
It was all greatGregory K.
Le client n'a pas laissé de commentaire.Gurpreet S.
Nothing to improve. Everyone at the Laurel wood location was very courteous!Daniel N.
I can't think of anything because I made 4 U-Haul Trailer Trips between Bay Area and Las Vegas and every trip went smoothly. Only complaint is having to travel excessive miles to pick up certain equipment.Ronald M.
I would like to thank the staff for being friendly and polite and helping with all the questions.Taniket S. | Expérience générale
Le client n'a pas laissé de commentaire.Andre S.
Great customer service all around.Henry B. | Expérience générale
Le client n'a pas laissé de commentaire.AMY H. | Premières impressions
My only issue was that my truck rental was supposed to include a hand-truck, but in the event it wasn't in the back of the truck I rented. However, they took off the cost when I returned the truck, so no harm done.Robert S. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah D. | Expérience générale
Le client n'a pas laissé de commentaire.Hannah B. | Premières impressions
Le client n'a pas laissé de commentaire.Scott L. | Online Move In
The staff are Great! Very friendly and informative not only did I rent a truck I rented a storage also.Shelita L. | Premières impressions
Friendly and helpful staff. Quickly fixed a storage unit issue to get me into the proper unit. Even showed me where exactly my unit was.CALVIN H. | Premières impressions
Thank you Angelica and I can't remember the others names but unbelievable service very kind . Was planning to move from U-Haul and never use your service again because of how many problems I had with the UPods. Angelica and her team turn that around.LAURA D. | Premières impressions
When I reached the U haul storage, I was told that the code provided would not work. So I was given an access card. That's why I would not call the online process smooth. Having said all this, I really appreciate the help from the staff who gave me a heads up about the access card as soon as I reached there so that I don't discover the issue myself.Allan Renold L. | Online Move In
Great work done by all of the employees that helped me out.Mauricio s. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer G. | Expérience générale
I have been a customer at this location for almost 2 years, The facility amenities, its office customer service & staff have been favorable to meet my needs. The only dissatisfaction would the small trash bins outside of the loading & unloading entrances/exits.PRISCILLA F. | Premières impressions
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Le client n'a pas laissé de commentaire.Akshathamadapura A. | Expérience générale
Sarah was very friendly patient and helpful with all my questions and concerns.Baxter L. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel C. | Expérience générale
Overall great experience. Will definitely recommend this location to anyone who is looking for a safe and secure place to store their belongings.RICHARD S. | Expérience générale
Angelica and Sara are professional and helpful. Their willingness to go above and beyond really made us feel welcome and appreciatedFARROKH F. | Premières impressions
Price a little hi considering the size of the unit. But it was free with use of the truck so I won't complain. It fit my needs and it's perfect.Angela W. | Premières impressions
Le client n'a pas laissé de commentaire.Svetlana T. | Expérience générale
Angelica Worth helped me with finding and setting up my storage unit. She was professional, personable, communicative, and chose a convenient location for me. Her excellent customer service made my uhaul experience a great one, and I would recommend her to others. Thank you, Angelica!Trisha H. | Premières impressions
This was a great place to temporarily store some items. If ever needed, I would definitely come back here again. Merci.Bobby P. | Expérience générale
Le client n'a pas laissé de commentaire.Hollister V. | Premières impressions
Anjelica, Andrew, Nathan and the rest of the team are top notch. They are friendly, helpful, and provide customer service second to none. They turned an otherwise stressful time into something much more palatable. Thank you all!Dawn K. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA C. | Premières impressions
Alex was super helpful and made my experience exceptional. I will recommend this facility to everyone I know, they must talk to Alex!Cecil P. | Expérience générale
Le client n'a pas laissé de commentaire.Pushkar V. | Expérience générale
Le client n'a pas laissé de commentaire.Kim S. | Expérience générale
Can’t complain excellent servicesPurificacion S. | Premières impressions
Everything was ExcellentAlexander U. | Premières impressions
Le client n'a pas laissé de commentaire.Raymar A. | Expérience générale
Appreciated the service involved - directed to a location closer than I had reserved initially, making it easier to access. Courteous and helpful service, clean and secure!Charlene M. | Premières impressions
The access card given is only one, also there was no mention while reserving that space will be on 2nd floor. Also there was this huge pole in the middle which restricted movement after getting out of lift and reaching our space.Gaurav A. | Premières impressions
Aman was excellent in getting me in and out if the storage unit. He's a great guy to work with.SAMIR H. | Expérience générale
Le client n'a pas laissé de commentaire.Lyle Y. | Expérience générale
Le client n'a pas laissé de commentaire.harshit k. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL P. | Expérience générale
I believe that you are excellent so far. The staff is very nice n professional. I really like the security details to ensure your items are safe as possible. I believe this is the best I have seen. Merci.Frank C. | Premières impressions
Le client n'a pas laissé de commentaire.Camille G. | Expérience générale
The U-Haul facility itself was cool but me being a plumber and storing my tools here. Well let's say I get an emergency call in the middle of the night. In order to make a living for myself I need access to my tools 24/7 now there were signs all over the facility that said "for 24hr access, please use front door, which I did. Next thing you know Santa Clara police is there accusing of my fiance and I of burgalury, and pointing assault rifles at us, slamming my fiance up against a squad car, calling us liars etc... and picking up our little puppy that was with us, by the scruff of her neck and then just tossing her in the back of the squad car like a rag doll. Then just letting us go, thank you U-Haul for not pressing charges against us (even though we had not committed any crimes on your premises.)Edward A. | Expérience générale
Would have liked the option to have the cost prorated by day.Mehul A. | Expérience générale
Le client n'a pas laissé de commentaire.Kim S. | Premières impressions
Le client n'a pas laissé de commentaire.Sebastian F. | Premières impressions
Worst experience ever. I paid $120 a month for a year to keep a washer and dryer stored. I was forced to buy your locks and insurance. Someone was breaking into storage units including mine they jammed my lock. I was forced to get a lock smith to open the lock. My insurance didn't cover it. You are so far away from where I live I finally gave away the washer n drier just to not have to pay $120 a month anymore. I will never use U-Haul ever again.ERIC P. | Expérience générale
Le client n'a pas laissé de commentaire.Kate B. | Online Move In
I was very satisfied with the service I received.Gloria C. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel E. | Expérience générale
Angel was amazing! She helped me get into a unit and help merge my wife's unit. She was helpful and extremely knowledgeable. She is a great representative of the usual brand. She has my business for any moving related needs I may come across. I will also send anyone I know looking for something here. It may be a drive but it will be well worth your time.Sarah H. | Premières impressions
Le client n'a pas laissé de commentaire.Bharath K. | Expérience générale
This storage location was good overall but maybe that's because I rarely went there. The few times I did go to the storage unit it wasn't always convenient to get in with the card swiping system. Initially you would swipe your card to go in and out just as an accountability of you using your storage unit. However, eventually they changed it to swiping in and then also swiping another box in order to open up the doors without notifying the customers. I understand the change was a deterrent for random people coming into the storage area but there was a moment I went to the storage unit and the doors didn't work and the office wasn't open yet so it was an inconvenience to me.Troilinn M. | Expérience générale
Your place is always clean. Helpful desk people. I been here and still have uboxes here for about 3,5yrs.. I moved from my house, to help a senior person to a bedroom in there home. Thank you for your service.C R C. | Expérience générale
Alex is friendly and he helped me a lot for moving in.Te Sung W. | Online Move In
My unit was one of 6 which were broken into on November 6, 2021. While your facility was very well kept, and immaculately clean, and your staff (especially Alex Wentworth and manager Levi) were extremely helpful, knowledgeable and polite, I still don't understand how you could not have better camera coverage of at least the entrance areas nor of the surrounding parking lots, and why the alarms on the units were basically useless after hours (police said they didn't have license plate on the car that the thief used, nor any usable video to identify him, and no one responded to the alarm going off). And why the door latch could be broken on the side, rendering that heavy disc lock you recommend useless. We lost more than $15 000 of items, including a vintage and very rare guitar (irreplaceable, only 1 000 in existence), winter clothing, CDs/DVDs, computer equipment and most hurtful of all, our only copies of honestly thousands of personal photos, cards, documents and letters. As we had the smallest possible unit and we were upstairs, it seems clear to us that we were scouted by thieves before the robbery, but even with that no one could provide the police with suspects. So I have no idea where the cameras are, but to tout your keycard, alarm and lock system as being secure was clearly untrue. In short, we had a terrible U-Haul experience, and will not be recommending anything to anyone other than to stay away. I don't blame the team at the office as the choices on not having adequate cameras, actual alarm follow up or stronger unit doors are all corporate choices and probably standard at all locations (and likely choices made with cost savings in mind). We can never get our family photos and personal items replaced. That didn't have to happen if U-Haul held up their end of the bargain and truly had a secure facility.Phillip R. | Expérience générale
I HATE TO GO AS THIS IS BY FAR THE BEST STORAGE I'VE HAD. IN ANY CASE THAT I WOULD NEED A STORAGE AGAIN, I WILL DEFINITELY GO BACK TO THIS U-HAUL STORAGE IN SANTA CLARA. THANKS EVERYONE AND HAPPY NEW YEAR!MARIA C. | Expérience générale
Great quick service / first month free was a nice touchARASH E. | Premières impressions
We were contacted by U-Haul representative saying that all the contents of a 10ft U-Haul should fit in a 5x10 storage space and she booked a 5x10x5 storage space for us. She was definitely wrong about that, and the representatives at U-Haul location gave us a much higher rate than what we were promised during the phone reservation.Gaurav J. | Premières impressions
one time I wasn't able to get in after hoursJoe N. | Expérience générale
Le client n'a pas laissé de commentaire.Chao W. | Expérience générale
Le client n'a pas laissé de commentaire.David N. | Online Move In
Le client n'a pas laissé de commentaire.TANYA G. | Expérience générale
Le client n'a pas laissé de commentaire.Vinar A. | Premières impressions
The cleaning lady Diane was very rude. She did not respect my privacy. That is the reason why I'm moving outAnh Hoang L. | Expérience générale
Le client n'a pas laissé de commentaire.LaDraper O. | Premières impressions
Le client n'a pas laissé de commentaire.Rohit S. | Premières impressions
Le client n'a pas laissé de commentaire.ENKHJARGAL T. | Expérience générale
Le client n'a pas laissé de commentaire.Sadab Q. | Premières impressions
It as everything we wanted and needed. ThanksVincent M. | Expérience générale
Le client n'a pas laissé de commentaire.Mads J. | Expérience générale
Le client n'a pas laissé de commentaire.Bojan K. | Expérience générale
My only concern is about the alarm system which seems to be routinely ignored by the staff during office hours, so perhaps not that effective.Mathieu B. | Expérience générale
Employees couldn't even set up auto pay correctly so it didn't charge my card on time. No one communicated with me about this so I decided not to even move in. Now they are trying to charge me 2 months rent after. Poorly trained employees and bad communication. Also storage units don't have any lights of any kind.Jordan W. | Expérience générale
Le client n'a pas laissé de commentaire.Peng X. | Expérience générale
I like the facility it's very clean and I feel very safe with my belongings there but there's only two entrances to the building and people that have their units in the very far back corner had a very long way to walk it's kind of time-consuming an inconvenientMichelle W. | Premières impressions
Gave us a very convenient location and very accommodatingLyle Y. | Premières impressions
Le client n'a pas laissé de commentaire.Billie Jo E. | Premières impressions
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
The design of the building is bad the hall way is so narrow you can’t get a couch in the units and the doors are too smallzack d. | Expérience générale
Le client n'a pas laissé de commentaire.Swetha G. | Expérience générale
Le client n'a pas laissé de commentaire.Marie J. | Premières impressions
Le client n'a pas laissé de commentaire.ARNEL W. | Premières impressions
Everyone was helpful and nice. I would easily recommend this location to anybody for storage and UHaul equipment.Loren C. | Expérience générale
U-haul staff at your call center was clueless and unable to book a storage reservation. They know there are promotions out there but the call center staff don't seem to know what to do and how to figure out which facilities have storage available, As well as availability at those storage locations. Seems to me that more training is needed. I spent 40 minutes on the phone trying to book a 5 by 7 storage unit, And was transferred 6 times between u-haul locations and the call centerDonald S. | Premières impressions
My whole experience was awesome. thank you!Wolfgang D. | Expérience générale
There were rats in our unitNicholas B. | Expérience générale
Le client n'a pas laissé de commentaire.Appi Reddy V. | Expérience générale
Le client n'a pas laissé de commentaire.Ishan G. | Online Move In
Le client n'a pas laissé de commentaire.Ruby J. | Premières impressions
Selling stuff at a higher price than other U-hual storesKunal P. | Premières impressions
Le client n'a pas laissé de commentaire.Julian F. | Premières impressions
Le client n'a pas laissé de commentaire.JC B. | Premières impressions
Donna was fantastic when helping us locate our unit and explaining the check in/out process and different amenities in the facility.Michele A. | Online Move In
Le client n'a pas laissé de commentaire.Alexios C. | Expérience générale
Le client n'a pas laissé de commentaire.Chelsea A. | Expérience générale
The only comment I can make is that they eliminated the area to leave items that people might want. As I was emptying out my unit, I put a box of functioning speakers that I no longer needed and was told I could no longer leave it. Before I could remove the box of speakers i left, another renter took the box of speakers as they had a use for them. Everything worked out in the end so no big complaintsDAVID G. | Expérience générale
Le client n'a pas laissé de commentaire.Jesrael C. | Expérience générale
One of the best storage experiences I've ever had. Staff was always helpful, kind and considerate. The facilities were always very clean. I would recommend this facility to anyone in the area looking for storage.reyna l. | Expérience générale
Representative on the counter was very helpful and able to answer all our questions with patience and complete.Arunkarthikeyan B. | Online Move In
Le client n'a pas laissé de commentaire.Frank C. | Expérience générale
Very, very clean and neatMichael K. | Expérience générale
Le client n'a pas laissé de commentaire.JOHNNY B. | Expérience générale
Le client n'a pas laissé de commentaire.Sean E. | Expérience générale
Fast, easy, efficient, enough staff on duty to assist.JEFFREY G. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL B. | Expérience générale
Le client n'a pas laissé de commentaire.Vishakha D. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin H. | Expérience générale
I'm very upset I thought I was renting a 24 hour access unit. Then come to find out the unit I rented was not. Is it possible to move into a 24hr unitRoxanna H. | Online Move In
The customer representative at Santa Clara location, CA was very vey professional and helpful.Xuefang H. | Premières impressions
Very nice and convenient,,,ask me in a few months. So far-so good ..Kumiko C. | Premières impressions
Excellent service à la clientèleRichard C. | Premières impressions
Le client n'a pas laissé de commentaire.Prem M. | Expérience générale
Le client n'a pas laissé de commentaire.ROSAMARIA R. | Premières impressions
Le client n'a pas laissé de commentaire.Anh T. | Premières impressions
This team is amazing and worked with me during covid while I was out of work for 13 months. Above and Beyond. Alex and the team over there deserve a TON of praise!Kyle M. | Expérience générale
I rented a 5' x 5' x 10' unit. I received unit 2907. The unit i received is only 4' deep. Called to see if I was given a wrong storage unit. Office says the unit is marked as a 5 x 5 unit. They offered to switch me but said all other units would be the same. It's either a mistake on their map or an egregious case of false advertisement.GUADALUPE C. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel A. | Premières impressions
Awesome customer service and special Thanks to the Custodian Team, for keeping it clean 🤩JESUS S. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC S. | Expérience générale
Very accomodating staff, great serviceHuong Phuc T. | Expérience générale
Amazing experience, and the staff is very friendly and helpful.Ishan S. | Expérience générale
I moved to Santa Clara County and everyone at U-Haul was very nice and helpful. I'm a single 54 yr. young woman moving alone and I was very thankful your staff was there to help me in every way. Great Customer Service!Leigh E. | Premières impressions
Le client n'a pas laissé de commentaire.Laura M. | Expérience générale
Great experience with facility and staff members!Mary M. | Expérience générale
Le client n'a pas laissé de commentaire.Sergio C. | Expérience générale
Hours were posted as 24 hours but that was never available. I work odd hours so a regular 8-8 doesn't work for me . Overall however this is a pretty secure facility with a nice security system installed.Andrea R. | Expérience générale
Le client n'a pas laissé de commentaire.Dhiren K. | Expérience générale
Great customer service!TAYLOR W. | Premières impressions
Loved this place and definitely recommendDerin K. | Expérience générale
Just plain awesome... I don't like putting my belongings in storage But in the last 30 years of doing it I found U-Haul was a cut above and I had a pleasant experience!!! And that's saying something! Thanks U-Haul!Donald E. | Expérience générale
Le client n'a pas laissé de commentaire.Emile F. | Expérience générale
Great customer service!Lori G. | Premières impressions
I had 2 U-haul boxes reserved for weeks in advance of my move date. When me and the movers got to the facility the afternoon of the move, the boxes were not ready and were still in the warehouse. my move started half an hour later than scheduled, so I had to pay an additional fee to the movers because of this delay. Also, very long wait times in lines to talk to the associates or to buy locks.RODNEY S. | Expérience générale
Todo está excelente sigan así hables para mayor clientelaSANTIAGO S. | Expérience générale
I would have liked if the person had walked with me to the unit and gone thru the steps to operate it in person. At Public Storage the person did all that while showing me the assigned unit.Arun G. | Premières impressions
Le client n'a pas laissé de commentaire.Mohd A. | Expérience générale
Le client n'a pas laissé de commentaire.Yujun X. | Expérience générale
The process was quite convenient. Good job! Just a long pole suggestion. It would have been even more convenient if the facility map highlights my unit and the nearest gate and shortest route to the unit. It took me a little effort to figure that out.XIYU W. | Online Move In
Le client n'a pas laissé de commentaire.Stacy M. | Expérience générale
Le client n'a pas laissé de commentaire.Yujun X. | Premières impressions
Le client n'a pas laissé de commentaire.CADE D. | Expérience générale
I was storing a bed , kitchen and office supplies we had no damage from rodents that I had had to add other storage unitsCharles N. | Expérience générale
Le client n'a pas laissé de commentaire.kelvin a. | Expérience générale
Le client n'a pas laissé de commentaire.PEIJUN S. | Expérience générale
Great staff and great facilitiesDaniel B. | Expérience générale
Fast and convenient service. The staffs were very nice and accommodating. They all made it easy for me.Arlin U. | Premières impressions
Le client n'a pas laissé de commentaire.Stefanny M. | Premières impressions
Le client n'a pas laissé de commentaire.Laura N. | Expérience générale
Sin duda muy buen servicio me gustaría recargar que U Haul piensa en cada detalle hacia a los clientes para hacer todo más fácil y profesional y por cierto estoy totalmente agradecido con él agente que me recibió fue muy amable y profesionalMARCOS R. | Premières impressions
Le client n'a pas laissé de commentaire.XIN Z. | Expérience générale
Aman helped us with everything while renting a unit (actually two) at the 2121 lauralwood location. He was extremely courteous, articulate, helpful, knowledgeable, and professional! No matter how many customers walked in continuously, he was upbeat and thorough when explaining all the relevant information about the unit and supplies. Also honest about what we'd need and not over selling us. I'd go as far as to say to the management/leadership at uhaul that Aman is a definite keeper. I hope I got his name right!zehra z. | Premières impressions
Le client n'a pas laissé de commentaire.hans m. | Expérience générale
Very professional staff. Would recommend all my friends to use this Uhaul location!Robert H. | Expérience générale
Alarm system faults annoying. everyday someone’s alarm is going off.Talon G. | Expérience générale
Very good service I am so happy for the storage It is clean Generally everything is goodARSEMA H. | Premières impressions
Next time mention that we can only access our storage at 5am. I saw that we could access our locker online so I assumed it was 24/7 until I saw the small print saying 5am. Also mention that we need to rip off the green tag next timeEduardo R. | Online Move In
Le client n'a pas laissé de commentaire.Gustavo C. | Premières impressions
I was very happy with U-HAUL services.JACK N. | Expérience générale
ThanksTony R. | Expérience générale
Le client n'a pas laissé de commentaire.MARILEY ANN C. | Premières impressions
It is a very nice storage and there is some you guys working about the time especially after 10:00M At least we some customers want a little bit time until midnight Please clean up maids the unit needsAsjema H. | Expérience générale
Le client n'a pas laissé de commentaire.Ying Z. | Premières impressions
Uhaul had us listed for a unit that would never have come close to fitting what was in our truck, however the storage staff was helpful in getting us an appropriate unit.Bella K. | Premières impressions
Le client n'a pas laissé de commentaire.Stella X. | Expérience générale
Le client n'a pas laissé de commentaire.Steve L. | Expérience générale
Le client n'a pas laissé de commentaire.Brooks B. | Premières impressions
Le client n'a pas laissé de commentaire.nicole r. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth O. | Premières impressions
- Slow process of getting a storage, with long wait time for a very short queue. - Assigned us a broken unit, which could not be locked. - Re assigned a different unit, so we had to move our stuff again. - Broke our lock thinking it was an unassigned unit. - All staff were very kind and helpful individually, but overall experience can improve.. hopefully ours was a one off caserajat b. | Premières impressions
Le client n'a pas laissé de commentaire.RODRIGO ALFREDO V. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle F. | Premières impressions
All of our son's property (except for a bicycle and a picture frame) was stolen! - we trusted you, and you could not protect our son's valuables. You have no cameras to show who the thieves are?. This is clearly an internal organized effort. The lock was intact - which we purchased from you. I will be sending a letter to your board of directors at AMERCO, specifically the audit committee (James E. Acridge, John P. Brogan and Karl A. Schmid)t and your President John Taylor to do an internal audit investigation, in an effort to recuperate our property! We are likely are not the only victims of this organized ring of thieves in your facility. Martha Bejar and Juan AlfonsoJuan A. | Expérience générale
Le client n'a pas laissé de commentaire.Franz G. | Premières impressions
Some hallways are very narrow and had hard time turning in with a heavy sofa-bed. Pushing it in vertically wasn't possible either.Furat A. | Premières impressions
Le client n'a pas laissé de commentaire.SWATHI B. | Online Move In
Le client n'a pas laissé de commentaire.Richard B. | Expérience générale
Le client n'a pas laissé de commentaire.Grant K. | Premières impressions
Le client n'a pas laissé de commentaire.Tanuj K. | Premières impressions
Le client n'a pas laissé de commentaire.Prafful S. | Expérience générale
Entire staff were so nice. Desk & cleaning staff really cared about their jobs. Great reflection on the entire organization. Nice job Santa Clara Uhaul!!Mark D. | Premières impressions
Le client n'a pas laissé de commentaire.Roman R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Karen M. | Expérience générale
The staff was very friendly, helpful and most of all the customer service skills were spectacular.Allen S. | Expérience générale
Le client n'a pas laissé de commentaire.Rose W. | Premières impressions
I loved that the pricing was transparent and the promotion for 1 month free is great. I loved that the team member found us a unit that is close to elevator. It made it so much easy to move.Mehul A. | Premières impressions
Le client n'a pas laissé de commentaire.Armando C. | Premières impressions
Le client n'a pas laissé de commentaire.Russell R. | Premières impressions
Le client n'a pas laissé de commentaire.Anind D. | Online Move In
Le client n'a pas laissé de commentaire.SHARYN P. | Premières impressions
Le client n'a pas laissé de commentaire.Kuan-Yu H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael T. | Premières impressions
Le client n'a pas laissé de commentaire.jeff s. | Expérience générale
Le client n'a pas laissé de commentaire.susan s. | Expérience générale
Le client n'a pas laissé de commentaire.Renee W. | Premières impressions
Le client n'a pas laissé de commentaire.Shashwat K. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica D. | Online Move In
Easy checkin and use process. Dollies at storage location was really handy. Clearly lit areas.Dharmesh D. | Premières impressions
Everyone I dealt with at this facility was very helpful and knowledgeable.David C. | Expérience générale
Le client n'a pas laissé de commentaire.Sarath Chandra C. | Expérience générale
The storage unit we used did not work because the doors were different heights and so management had to get us a different lock etc.Kayley P. | Premières impressions
Walkthrough was great, all questions were answered.Mads J. | Premières impressions
Le client n'a pas laissé de commentaire.Qin Cheng P. | Premières impressions
Le client n'a pas laissé de commentaire.Aaron L. | Expérience générale
Le client n'a pas laissé de commentaire.Alma S. | Premières impressions
You guys came through from the beginning, through the 5 days instead of 2. And at the end. For letting me return the truck at late hours. If it wasbt for you guys. I would had lost all my things. Merci.cesar j. | Premières impressions
Le client n'a pas laissé de commentaire.Beau P. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen J. | Online Move In
The staff was very rude. They implied that it was mandatory that I purchased items from them to secure my 30 day storage.Trentiss M. | Expérience générale
Staff is really nice and always able to solve any problems I have or answer any questions I have.George H. | Premières impressions
Le client n'a pas laissé de commentaire.Aylia Z. | Premières impressions
Le client n'a pas laissé de commentaire.Orkun D. | Expérience générale
Le client n'a pas laissé de commentaire.Islindy M. | Premières impressions
Le client n'a pas laissé de commentaire.Samer H. | Expérience générale
The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" meanAleksandr S. | Online Move In
GrasiasMario j. | Premières impressions
Le client n'a pas laissé de commentaire.karthika N. | Expérience générale
Le client n'a pas laissé de commentaire.Derek H. | Expérience générale
Very friendly and helpful staffWalter H. | Premières impressions
Appreciated all the help from all the workers there! Great job to everyone.THOMAS T. | Expérience générale
Helpful staffDaniel E. | Premières impressions
Le client n'a pas laissé de commentaire.Evgeny K. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen F. | Expérience générale
Le client n'a pas laissé de commentaire.David V. | Premières impressions
Thank you guys. Your program with free month of storage help me a lot in my moving process!NIKOLAY M. | Expérience générale
Le client n'a pas laissé de commentaire.Wendell M. | Premières impressions
No me gusto que no tiene seguridad tanto al entrar al almacenamiento y lo que más me llevo a cancelar un 3 días después fue que en la entrada a mi almacén siempre están camiones descargando y son muy groseros el personal , siempre están descargando no te prestan los carros , se supone que es para los clientes , no hay seguridad , cuando estaba sacando mis cosas , uno de ellos se asomó a mi room y eso no está bienCristian S. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
Le client n'a pas laissé de commentaire.Samer H. | Premières impressions
Excellent facility, safe and convenience access.Victor V. | Premières impressions
Le client n'a pas laissé de commentaire.Bianca C. | Premières impressions
I've rented through UHaul a lot. This is by far the best one. Great team working there.TAMRA F. | Expérience générale
Le client n'a pas laissé de commentaire.Elias M. | Expérience générale
Very goodTaiwo O. | Expérience générale
Great business and pleasant employees at both locations I rent fromDaniel B. | Premières impressions
Le client n'a pas laissé de commentaire.Philip W. | Expérience générale
Nathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.Diana C. | Premières impressions
Good condition. Especially great first month free deal.Daniel K. | Expérience générale
Le client n'a pas laissé de commentaire.Mahadev U. | Expérience générale
Le client n'a pas laissé de commentaire.Chandramouleeswa K. | Expérience générale
Le client n'a pas laissé de commentaire.Kranthi Devasahayam Kiran B. | Expérience générale
Had issues with equipment the 1st day were I had to stop and get hotel for roadside assistance to cone fix trailerLLOYD A. | Premières impressions
Very clean and well managed. Thank you!Bobby P. | Premières impressions
Le client n'a pas laissé de commentaire.Irene L. | Expérience générale
Merci.Whitney G. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew K. | Expérience générale
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.Vikas B. | Premières impressions
Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn't have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!Kristie R. | Premières impressions
Le client n'a pas laissé de commentaire.JOSHUA E. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan G. | Expérience générale
Le client n'a pas laissé de commentaire.Akshay S. | Expérience générale
I would prefer a digital access to storage issued to me instead of being forced to buy a lock and use it. Rest all goodShashwat K. | Premières impressions
They understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It's has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.C R C. | Premières impressions
Le client n'a pas laissé de commentaire.Peter A. | Premières impressions
Le client n'a pas laissé de commentaire.richard o. | Premières impressions
Le client n'a pas laissé de commentaire.Kishore k. | Premières impressions
Le client n'a pas laissé de commentaire.evadne w. | Premières impressions
Le client n'a pas laissé de commentaire.Jose L. | Expérience générale
Le client n'a pas laissé de commentaire.Talon G. | Premières impressions
Le client n'a pas laissé de commentaire.LLOYD L. | Expérience générale
The employees were helpful and nice. Everything went smoothly and way above what I was expecting. Thank you. Definitely will recommend this location to others.TERI H. | Expérience générale
Michael and his team did amazing. They were flexible, helpful and promptly replied to my calls.Sarah A. | Expérience générale
Donna is especially helpful!Jean G. | Expérience générale
The caucasian light hair cleaning lady was the one who stood out the most to me! Very warm! Attentive ! The friendliest on staff. She knows how to clean and the place was kept well with no musty smells. The other worker were very good at there positions as well. Thank you Uhaul. V.P. AndersenVERNON A. | Expérience générale
Le client n'a pas laissé de commentaire.JULIA P. | Premières impressions
Le client n'a pas laissé de commentaire.Conrad W. | Expérience générale
Le client n'a pas laissé de commentaire.Mele K. | Expérience générale
Le client n'a pas laissé de commentaire.nadia h. | Premières impressions
U-Haul literally sucksMarc P. | Expérience générale
AucunDan C. | Expérience générale
Le client n'a pas laissé de commentaire.Christian A. | Expérience générale
The staff were helpful in providing information to secure the unit, however unhelpful in advising how to access the unit -- the original staff member walked away and didn't say why at the end of the process without any direction in which we had to ask someone else.Jonathan R. | Premières impressions
Le client n'a pas laissé de commentaire.Saurabh B. | Expérience générale
During the summer months it did get a bit over 85 though that was what the limit was supposed to be. Had some issues with the North elevator not working. Other than that I liked the facility and it served us well.Peter H. | Expérience générale
I've used different storage units previously, and this UHaul was hands-down the best. The units were secure, clean, and pest -free. Staff was helpful, and Mike Sousa's flexibility with helping me coordinate a move out was invaluable.Alexander M. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M. | Premières impressions
I had a very bumpy start with this facility, and U-Haul at large, but after a very stressful few days catalyzed by lack of attention from employees, the willingness of them to reach out and make things right after I spoke up is at the least admirable and shows improvement in customer service.Marc P. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Le client n'a pas laissé de commentaire.sweeny h. | Premières impressions
Fabulous! This is the Best storage experience I've ever hadjANORA M. | Premières impressions
Quick. Easy. Painless. Thanks for the best storage experience in my life.Nichole S. | Expérience générale
Le client n'a pas laissé de commentaire.ELIZABETH B. | Premières impressions
Le client n'a pas laissé de commentaire.Ricardo M. | Premières impressions
Hands down best U-Haul and storage unit rental experience I've ever had. Crew in the office was friendly and helpful, and the lady who showed me to my locker was a sweetheart. She also kept the places very clean! She kept saying how she just waxed the floor that morning, and you could tell!John M. | Expérience générale
The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️Joeddy G. | Premières impressions
Le client n'a pas laissé de commentaire.Marthell C. | Expérience générale
The alarm still goes off each time I open the door after I properly checked in. Other than that, it was a great experience!Xu L. | Expérience générale
The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!Thomasita Z. | Premières impressions
Thank you for being convenient and available , right away.MIMI L. | Premières impressions
Amazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.Kevin N. | Premières impressions
Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.KATHY R. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie O. | Expérience générale
Very convenient facility to my new residence in Santa Clara!PRISCILLA F. | Premières impressions
Le client n'a pas laissé de commentaire.Noah J. | Premières impressions
I did not rent a storage. I had reserved what I wanted online. I went into the location and was told my reservation didn't matter. I wanted a 5x8 climate control. Was shown a 10x10 even when I said a 5x5 was probably fine. But wanted a 5x8 to be safe. I was assigned a storage that wasn't climate controlled. So we went back to change it. Apparently the one I was given isn't even a storage and the computer would not allow it to be changed. I spent over an hour only to leave without the storage I had reserved online.Aundrea B. | Premières impressions
Very clean, very professionally run.Kee K. | Expérience générale
The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.Amit B. | Premières impressions
Le client n'a pas laissé de commentaire.Wolfgang D. | Premières impressions
Le client n'a pas laissé de commentaire.David T. | Expérience générale
The staff are actually quite nice and very helpful. However, the door to the climate controlled area which is supposed to be opened for only renters of a storage unit, is open to anyone without needing to use the access card. There is no control on who enters the facility, so I personally felt unsafe leaving my stuff there. A paper notice at the elevator entrance that said "don't store mattresses. Fee will be charged". In my storage unit, there was a rat trap. The ceiling did not flush with the walls of the unit and the AC did not properly work which made the odors in the facility nauseating. The cost is the cheapest in the Bay Area, so it does align with the condition of the facility. I ended up checking out the following day after renting one unit since I found another facility at a much better condition (higher cost as well) that better suits my needs. This place is great to store items that don't need much care such as sky set, bicycles, table and lamp stand. Clothes, furniture, etc run the risk of exposure to pests.Flor A. | Expérience générale
Le client n'a pas laissé de commentaire.Miguel R. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra D. | Premières impressions
Le client n'a pas laissé de commentaire.Karen M. | Premières impressions
Easy check in process. Excellent service à la clientèle. Merci.Gabriel V. | Premières impressions
Excellent customer service! Courteous, prompt, knowledgeable. What more can you ask for!Victor M. | Premières impressions
Nick was so helpful. Everyone was friendly and patient. The month for free deal was great. Super Clean. I will go back if I need storage again.Sharina S. | Expérience générale
Le client n'a pas laissé de commentaire.Aditya P. | Premières impressions
Hi Andrew is the best and I really appreciate his work. This is the best U-Haul store in the country. Cheers, Thomas Wain MailhotThomas M. | Expérience générale
Le client n'a pas laissé de commentaire.Raya Y. | Premières impressions
Le client n'a pas laissé de commentaire.Antonia T. | Expérience générale
Le client n'a pas laissé de commentaire.nadia o. | Expérience générale
The customer service rep DJ was simply AMAZING! He was so helpful and knowledgable about the Uhaul product that it made the whole process easy for us - his keen insight on what uhaul storage would be best for us saved us precious manual labor, preventing us from renting a wrong size storage unit - he was a lifesaver! He is not only an amazing uhaul rep for his insight - he was genuinely nice and was extremely patient with us while we were trying to figure everything out - I could not recommend him more! The facility itself was also extremely clean and equipment up-to-date.Katie F. | Premières impressions
Le client n'a pas laissé de commentaire.DHANANJAY G. | Expérience générale
Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Je la recommande fortement.Michael K. | Premières impressions
Unit is supposed to be climate controlled but the whole 2nd floor was 86 degrees the entire afternoon when we moved in.ADI S. | Premières impressions
Great experience!Corinna B. | Premières impressions
Le client n'a pas laissé de commentaire.David T. | Premières impressions
Le client n'a pas laissé de commentaire.Timophia V. | Premières impressions
The staff is STELLAR.Julie R. | Expérience générale
My reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.Orkun D. | Premières impressions
Amazing, I love it. Thank youAsad I. | Premières impressions
The staff and managers were always kind and helpful. In the middle of a move in a pandemic, they could not have been better. I can't say enough good about this storage facility.rebecca m. | Expérience générale
Very efficient process...except you're still using paper contracts!David C. | Premières impressions
Andrew and Michael at Santa Clara UHaul we're very friendly and helpful! Great service!Donna H. | Premières impressions
This facility was well staffed and managed. I even was able to purchase a Thule bicycle rack which I had been wanting, and a young gentleman helped me assemble. TERRIE, (assistant manager) was very helpful on sight!glenjamen w. | Expérience générale
Merci.Jean H. | Expérience générale
Was simple, quick, and efficient processes. Staff always very friendly and helpful.Krystal M. | Expérience générale
The greatest deal ever came from Las Vegas were should you put your stuff after you drop off the uhaul truck in the uhaul storage and if you get it out in under 30 days that's free yes free at least now a day's wonderful stuff great servis all the way around thanks for all thatBRIANA D. | Expérience générale
Staff and facilities were great. The process of signing up for and cancelling storage was smooth (my only complaint is the speed of the computer system, but that's a corporate issue), the staff at the Santa Clara location did an amazing job. I will recommend this U-haul location to others.Landon S. | Expérience générale
The staff here are extremely friendly and helpful.Craig R. | Expérience générale
The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.OSBALDO S. | Premières impressions
Le client n'a pas laissé de commentaire.Charlie P. | Premières impressions
Thank you Mike Garcia for all you did for me.Morgan L. | Expérience générale
It sucks that even though I paid a full month on 4/8/2020, that when I moved out on 4/11/2020, the rent was NOT prorated. This is a cheap decision considering that the unit will most likely be rented out immediately. Feel free to contact me but honestly this is one of MANY issues that I have had. The facility itself is great but the people running it are lacking in excellent customer service.Pablo G. | Expérience générale
It was great because the return of the truck and having the storage right there with very convenient. I just wish it wasn't so expensive.Antonia T. | Premières impressions
I was in a bind, Alexander really help me out with my situation. I highly recommend this location!jason l. | Premières impressions
Le client n'a pas laissé de commentaire.Craig R. | Premières impressions
Great customer service very helpfulnadia o. | Premières impressions
Staff was very helpful with suggestions on what size and type of packing materials to use. Was very grateful for the manager allowing me to vacate my unit three days after payment was due on the 5th of the month without charging me for the whole month since they do not prorate.Cassandra A. | Expérience générale
Le client n'a pas laissé de commentaire.Donald F. | Premières impressions
I was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guessKyle M. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth j. | Expérience générale
Le client n'a pas laissé de commentaire.MADGE Masson C. | Expérience générale
Le client n'a pas laissé de commentaire.Oscar A. | Premières impressions
The young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !Greg S. | Premières impressions
Very well maintained facility and helpful and friendly staffXin Q. | Expérience générale
No high pressure sales to up grade new and clean storage roomCharles N. | Premières impressions
Great facility and customer service.Xin Q. | Premières impressions
The move in process was smooth. The staff member guided and provided all the required information.RICHARD S. | Premières impressions
Thanks for all your help.Rick B. | Expérience générale
Staff was very friendly and helpful with recommendations for packing boxes and storage facilities. They went out of their way to make sure I had everything I needed for packing my household goods.Cassandra A. | Premières impressions
I'm writing a complaint about the storage. I moved out 2 months ago. So I don't know what or why it's saying 10/3/19. The day storage was shut down I moved out and was told it will be waived. Not pay.Mike J. | Expérience générale
Due to construction it's not fair to rate your place now. I'm upset because I have email from your site and haven't gotten a reply back, yet I want the covers back on my uboxes I rented.C. R. C. | Expérience générale
Fire the GM, I've never experienced worse customer service. I'll never give bussines to uhaul again.Ethan F. | Expérience générale
Staff was most helpful throughout my use of storage facility, limited hours during latest renovations were a bit inconvenient but no worries. Was still able to empty out my unit in timeAarron D. | Expérience générale
Terrible! We were not able to access any of our 4 units at all and no one bothered to call and notify us. Mike, the manager said he would call/text me with an update but never did.Aaron S. | Expérience générale
I would recommend this location for truck rental/return. I would not recommend this location for storage.Angeli W. | Premières impressions
Great team of store employees with a professional manager, Mike. The storage facility is new, secure, well-maintained, and very clean, thanks to Donna, storage facilities manager. Five star service!toby a. | Expérience générale
Super fast shipping of my U-Box and very friendly staff!Shuangping L. | Expérience générale
Staff was distracted and rude. I was the only one in the store ans there was about 5 or 6 staff doing nothing.Quinnland S. | Premières impressions
Great service and clean storage!Tom V. | Premières impressions
Very friendly employees. Good service. System can improve by showing which units have columns.Jose R. | Premières impressions
Great service. Thank you Michael!Stephen F. | Premières impressions
The young man who made the arrangements in your office (in person) is a jewel. Very helpful, knowledgeable, and efficient. The young lady who checked in the van was also a delight.Judy W. | Premières impressions
Go team!Gary H. | Expérience générale
I’m just waiting now for Retroactive feesC.R. C. | Expérience générale
AwesomeJaimeet P. | Expérience générale
Very nice customer serviceYanire P. | Premières impressions
Good!Fahad M. | Expérience générale
Overall satisfied with the facility staff and access hours. Recommend hiring one or two more people. I had to stand in line 20 minutes just to check out.Kyle S. | Expérience générale
I was a fan of the ease. It was really nice. They had the UBox on a trailer just as we had planned. 10/10 would recommend.GAMAL D. | Expérience générale
I received the broken ubox , all my items were broken and nobody even called to tell me , when i called to ask what happened I explained everything 3 times in 3 different call each for an hourMaryam S. | Expérience générale
The employees made my move very easy by giving mw the information I needed quickly as well as helping me with any issues along the way. Awesome team at the Laurelwood, Santa Clara location! Recommend!Hernan C. | Expérience générale
Staff are rude, communication is poor as to how the pod process works. I reserved a truck there and had to go to a different location to get the truck I reservedNoe R. | Expérience générale
it was a great experience!Ali H. | Expérience générale
Great overall experienceTim G. | Expérience générale
Too much to text!Cindy C. | Expérience générale
Absolutely fantastic experience all around. The guys onsite were very helpful, got my Box out and ready for me in less than 24 hrs. Fortement recommandé!JULIA P. | Expérience générale
Everyone was very knowledgeable and professional.Abby S. | Expérience générale
Your facility is better then most of the others by far. The staff are helpful and some of them go beyond reasonable help. Your prices are too steep for me longterm. David McDanielDavid M. | Expérience générale
Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Merci.Camille B. | Premières impressions
I really liked the facility which is very clean and the staff which were very polite and helpful.Kranthi Devasahayam Kiran B. | Premières impressions
staff could definitely do better in terms of letting us know about the night hours, because of the inconvenience the staff caused me I would never recommend it to anyone.Aida K. | Expérience générale
We have rented your U-Haul storage boxes two times now and each time you have been very professional, prompt and courteous. We would recommend your storage boxes.John S. | Expérience générale
Clean indoor facility and bathroom; flatbed dollies easy to maneuver; limited space for parking & unloading box trucks. Not enough trash cans. Must drive around bldg for questions or concerns.Curt J. | Premières impressions
Manager Michael and his staff are the best, they all treat you like family. True professional personality from all, Thank you for all your help.Charles S. | Expérience générale
The entire journey from packing to delivery went very smooth. The staffs were friendly. The explanation was clear. The time was well maintained. Excellent service.Sthiti M. | Expérience générale
nice serviceKai Yuan C. | Expérience générale
Everything went according to plan. Store personnel were efficient and gave me a price breakdown and accurate timelines.Eric B. | Expérience générale
The ACCESS hours were convenient after the change of time to 10pm. Before, it was made moving things over the weekend difficult due to having access only during office hours that ended at 5pm.Brandon P. | Expérience générale
N.D.John A. | Expérience générale
The whole experience took well over 8 hours of my time and didnt give me a good feeling with no one that had authority to do anything to help clear the misunderstandings from missed expectations. TerminéKatlin B. | Expérience générale
Le personnel était amical et serviable. A pleasure to work with.Daniel G. | Expérience générale
The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.Gloria O. | Expérience générale
Many customers were waiting, but waiting time is acceptable (around 10 minutes).Xingsi Z. | Expérience générale
I wish the storage unit was accessible later at njght weekdays. If I needed something during the week I had to wait until Friday when open until 8.Adrian C. | Expérience générale
I interacted with the owner directly and have seen him truly invested in his business. I mean he wasn't afraid to do any of the work. He would expect of giants employees! Great team!Pablo G. | Premières impressions
There was a wait when we first got there but once we got to the desk, everything went smoothly. DJ was great, he processed our unit quickly and got me into the one that best fit my needs.cathy k. | Premières impressions
Man who checked me in was very helpful & courteous. I'm sorry I've forgotten his name. I appreciate that uhaul offers 1 month of storage w/ renting a truck as I unexpectedly inherited furniture.April W. | Expérience générale
Very nice experience. I booked u haul pod from Kansas to California.Munish S. | Expérience générale
This facility in Santa Clara was incredibly helpful and understanding despite the issues I was having with the facility I came from (Austin).Jason B. | Expérience générale
Really good service .Jimmy E. | Premières impressions
Good serviceVinod A. | Expérience générale
Check-in process was quick & easy. The man who assisted us was friendly and especially helpful. The facility is clean and in good condition. I'm glad that UHaul could help me.April W. | Réservation
Never had to use a storage facility, but this was the best experience. I always was hesitant hearing bad stories about storage facilities. This location and the staff were GREAT! Thank you!!!Cathy V. | Expérience générale
Tess is AMAZING. She's a keeper, make sure you're paying her enough. The NOs submitted should be Not Applicable, but that choice doesn't exist. I never visited the facility!Dennis H. | Expérience générale
Clean, secure facility for storage.Billy A. | Expérience générale
I never entered this facility. My Uboxes were stored here then delivered to my house.KRISTINE H. | Expérience générale
Emir and Chris made it so easy.......Lester Z. | Réservation
Go smoothlySehoon H. | Expérience générale
Very nice.Linda B. | Réservation
Had to follow up multiple times to get my ubox delivered. really unprofessional scheduling. the delivery driver was helpful thoughArun K. | Expérience générale
Staff who got the ubox and took it back were great No extra burden on me There was no need to visit their site, just few phone calls and everything was taken care of Thank you very muchNarasimhan V. | Expérience générale
Exceptional customer service from staff at this location. Tess and Carl exceeded my highest expectations. Friendly and efficient. Carl approved cutting lock off my box for no charge. Merci.Jeff W. | Expérience générale
Failed to deliver my pod to moving help contractors at 10am. Had to totally reschedule to another day. Finally got it delivered, they failed to pick it back up on time.june t. | Expérience générale
Extremely helpful and made the process less stressful.Macie M. | Expérience générale
i never interacted with the storage facility. pods were shipped and stored, then delivered late to final destination.kevin h. | Expérience générale
Did everything by phone it was a great experienceSuzann O. | Expérience générale
.carlos m. | Expérience générale
Our u box shipment were parked on the street. Confirmed pick up time of pick up but no one came. Saw the boxes still there the next day and had to call. Not recommended, ineffective service providers.Lily N. | Expérience générale
I stored by stuff over the summer. When I got back. It was 8pm. I should still have had access to the storage unit. But for some reason I could´t get in. And the uhaul customer service did nothing.Skuli O. | Expérience générale
Would have liked better access hours.AARON S. | Expérience générale
All was good when I talked to Uhaul staff but big problem with Call center. They got my drop off and storage location so mixed up. It could have been excellent rating if the call center know what thDonte O. | Réservation
i had a great experience polite and fast!ELAINE Z. | Expérience générale
Uhaul (specifically uBox) made moving a nightmare. Nobody seems to know what's going on with uBox.Brian S. | Expérience générale
My experience at U-Haul Santa Clara from beginning to end was absolutely terrible. From the moment I checked in to the moment I checked out, I was incredibly disappointed.I would like to be contacted.CAITLIN M. | Expérience générale
Ubox pickup/delivery process was smoothFrancis T. | Expérience générale
The hours were inconvenient as I normally work until 6.. Getting to the storage place by 7 is difficult with bay area traffic.Victor S. | Expérience générale
Our U-Box deliverer, Christina, was excellent. She set up the delivery in advance, called to answer any questions, and arrived when promised. Everything arrived safely.Martha D. | Expérience générale
Truck was good, but got over-charged on the return. Also, can't seem to get anyone in the actual location on the phone, as it goes to a call center.James B. | Réservation
Staff was courteous and helpful. They just need more help at the service desk during high traffic periods!andrew e. | Expérience générale
I appreciate the willingness/consideration of the staff to show me the ropes. It helped me be more conscious of keeping everything operating smoothly. That facility is quite the well oiled machine.LaDraper O. | Réservation
My container was late and I've yet to receive my compensation, no one knew tracking status of my shipment, and my account was charged full price. Only the drivers in MD and CA were pleasant.desiree f. | Expérience générale
The basic problem you have is that your hold times on the phone are horrible and then once someone answers the phone they need to transfer the call to another person and then you are placed on anotherSteve K. | Expérience générale
I was told I couldn't place the u box where it would be most convenient. So emptying the container was harder than expected.Ashleigh B. | Expérience générale
Swipe-in policy (and continued swipes) was inconvenient, as was limiting access for new customers (i.e. me)Edson K. | Expérience générale
One of our containers came back having been lived in by mice. We had to file an insurance claim for a destroyed sofa, mattress and decorative pillows.JOANNA B. | Expérience générale
I booked online and my truck was ready and waiting for me. I used the indoor storage as well. The staff is knowledgeable and efficient. The place is immaculately clean. Je les recommande fortement!Julia L. | Expérience générale
Everyone was very helpful great jobadilson m. | Expérience générale
Excellent service à la clientèlehoma m. | Expérience générale
The staff I dealt with had very poor customer service and seemed a bit incompetent. The service was very slow and even though I had an appointment nothing had been prepared and I had to wait very longWESLEY H. | Expérience générale
I thought having a reservation would have eliminated the the excessive time it took to unbury the 2nd u box! ( was told 15-20mins.) We waited 55. The staff was sorry...my guys not too happy. ALL OK mary d. | Expérience générale
Great service!jeff b. | Expérience générale
Very good!Dennis R. | Expérience générale
The Santa Clara UHaul location is under-staffed and slow. It's impossible to reach someone on the phone. My scheduled UBox access was delayed for hours. Staff was courteous but can't get things done.Ying L. | Expérience générale
AwesomeThrivikramaraja C. | Expérience générale
Overall excellent service except one lady who "is not very good with people" I asked few questions & "look up the internet everything is in there" was her answer. No willingness to help a customer.Hyun (Susie) K. | Expérience générale
The box was not picked up on the correct day. I called multiple times and was told multiple scheduled pick up days and the box was still there.Cayley B. | Expérience générale
Very good experience. Levi was so helpful and kind. Thank you!!STACY WEIL T. | Expérience générale
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