Customer Reviews for U-Haul Storage of Santa Clara

4 207 évaluations

2121 Laurelwood Rd   Santa Clara, CA 95054

(408) 660-3108

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(408) 660-3108

2121 Laurelwood Rd
Santa Clara, CA 95054

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Angel was amazing! She helped me get into a unit and help merge my wife's unit. She was helpful and extremely knowledgeable. She is a great representative of the usual brand. She has my business for any moving related needs I may come across. I will also send anyone I know looking for something here. It may be a drive but it will be well worth your time.

Eric M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrei N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONGFEI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bharath K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
3

This storage location was good overall but maybe that's because I rarely went there. The few times I did go to the storage unit it wasn't always convenient to get in with the card swiping system. Initially you would swipe your card to go in and out just as an accountability of you using your storage unit. However, eventually they changed it to swiping in and then also swiping another box in order to open up the doors without notifying the customers. I understand the change was a deterrent for random people coming into the storage area but there was a moment I went to the storage unit and the doors didn't work and the office wasn't open yet so it was an inconvenience to me.

Troilinn M.  |  Expérience générale 
Évaluation :
5

Your place is always clean. Helpful desk people. I been here and still have uboxes here for about 3,5yrs.. I moved from my house, to help a senior person to a bedroom in there home. Thank you for your service.

C R C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYLE Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

I had nothing short of a life-changing experience. From the moment I arrived at U-Haul Storage of Santa Clara, I was met with the friendly smell of cardboard and the friendlier smile of the staff. I was helped by Nathan, who did an amazing job helping me select a storage unit (with the first month free!), and then helped me choose an appropriate trailer for my move. I also got to meet Anjelica, the manager, who was also very helpful and courteous. I was met in the yard by Andrew, who helped me get the trailer hooked up. He even insisted on checking the lights, and when he was, he noticed the tire was balding. No problem for Andrew! In no time at all I was on my way with another trailer. That evening I was checked in by Amir and Thomas, who courteously removed the trailer and even brought me my receipt! I was most impressed by the cleanliness and security of the facility. The custodial staff are top notch, hats off to them! I would heartily reccomend U-Haul storage of Santa Clara to anyone. Also thank you to Dillion who noticed I was having trouble getting in the parking spot and offered to spot me. Thank you U-Haul of Santa Clara!

Alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
5

Alex is friendly and he helped me a lot for moving in.

Te Sung W.  |  Online Move In 
Évaluation :
1

My unit was one of 6 which were broken into on November 6, 2021. While your facility was very well kept, and immaculately clean, and your staff (especially Alex Wentworth and manager Levi) were extremely helpful, knowledgeable and polite, I still don't understand how you could not have better camera coverage of at least the entrance areas nor of the surrounding parking lots, and why the alarms on the units were basically useless after hours (police said they didn't have license plate on the car that the thief used, nor any usable video to identify him, and no one responded to the alarm going off). And why the door latch could be broken on the side, rendering that heavy disc lock you recommend useless. We lost more than $15 000 of items, including a vintage and very rare guitar (irreplaceable, only 1 000 in existence), winter clothing, CDs/DVDs, computer equipment and most hurtful of all, our only copies of honestly thousands of personal photos, cards, documents and letters. As we had the smallest possible unit and we were upstairs, it seems clear to us that we were scouted by thieves before the robbery, but even with that no one could provide the police with suspects. So I have no idea where the cameras are, but to tout your keycard, alarm and lock system as being secure was clearly untrue. In short, we had a terrible U-Haul experience, and will not be recommending anything to anyone other than to stay away. I don't blame the team at the office as the choices on not having adequate cameras, actual alarm follow up or stronger unit doors are all corporate choices and probably standard at all locations (and likely choices made with cost savings in mind). We can never get our family photos and personal items replaced. That didn't have to happen if U-Haul held up their end of the bargain and truly had a secure facility.

Phillip R.  |  Expérience générale 
Évaluation :
5

I HATE TO GO AS THIS IS BY FAR THE BEST STORAGE I'VE HAD. IN ANY CASE THAT I WOULD NEED A STORAGE AGAIN, I WILL DEFINITELY GO BACK TO THIS U-HAUL STORAGE IN SANTA CLARA. THANKS EVERYONE AND HAPPY NEW YEAR!

MARIA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte S. 
Évaluation :
4

Great quick service / first month free was a nice touch

ARASH E.  |  Premières impressions 
Évaluation :
2

We were contacted by U-Haul representative saying that all the contents of a 10ft U-Haul should fit in a 5x10 storage space and she booked a 5x10x5 storage space for us. She was definitely wrong about that, and the representatives at U-Haul location gave us a much higher rate than what we were promised during the phone reservation.

Gaurav J.  |  Premières impressions 
Évaluation :
5

Good service

HAOCHENG S. 
Évaluation :
4

one time I wasn't able to get in after hours

Joe N.  |  Expérience générale 
Évaluation :
5

Really Amazed with the services!! Really good

chitradeep C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Before a week long trailer rental the crew closely inspected the tires and decided to replace one of the tires and make sure both were properly inflated. I greatly appreciated the increased attention to safety on this rental.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chao W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Online Move In 
Évaluation :
5

Thanks for the good service I was in and out on no time he was very nice and friendly keep up the good work

JUAN R. 
Évaluation :
5

Great 👍

TAL C. 
Évaluation :
5

Easy to rent. Nice helpful people.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA G.  |  Expérience générale 
Évaluation :
5

The cast should be confirmed at the site by the customer and the employee this was not done on my appointment it was only noted on the paperwork and the person driving the truck told me the gas was not all the way full fuel in though it was marked up full when returning the truck I mentioned this they said did you take a picture which I did not I was not the driver nothing can be done about that so that's the way it goes next time I will contact the person if there is a discrepancy at the time of taking the truck thank you

MARIE J. 
Évaluation :
1

Overly charged.

Sisira T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERIDON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERIDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinar A.  |  Premières impressions 
Évaluation :
5

Love the facility and people working there. Everyone was helpful.

Vinar Ashok A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sohil Vinod S. 
Évaluation :
4

S.O.

Donray V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carles A. 
Évaluation :
2

The cleaning lady Diane was very rude. She did not respect my privacy. That is the reason why I'm moving out

Anh Hoang L.  |  Expérience générale 
Évaluation :
5

Not sure what I did wrong but I did everything online then went through the same basic process when I picked it up. Going to try the online app thing next time to speed up process. Drop off was super easy!

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaDraper O.  |  Premières impressions 
Évaluation :
5

All good at this location!

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rohit S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENKHJARGAL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadab Q.  |  Premières impressions 
Évaluation :
5

It as everything we wanted and needed. Thanks

VINCENT M.  |  Expérience générale 
Évaluation :
5

Very friendly and professional

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mads J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brianne K. 
Évaluation :
5

Make sure the smell of truck sanitized not cab in box

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bojan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER G. 
Évaluation :
5

My only concern is about the alarm system which seems to be routinely ignored by the staff during office hours, so perhaps not that effective.

Mathieu B.  |  Expérience générale 
Évaluation :
1

Employees couldn't even set up auto pay correctly so it didn't charge my card on time. No one communicated with me about this so I decided not to even move in. Now they are trying to charge me 2 months rent after. Poorly trained employees and bad communication. Also storage units don't have any lights of any kind.

Jordan W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIPUSI V. 
Évaluation :
5

The 15 ft van had no cruise control or USB charger. Noisy interior. Van was otherwise great. Clean and functional but no creature comforts for long distance driving.

Prabhuswamy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDERICO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peng X.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHU Z. 
Évaluation :
1

Manager Angelica Worth refused to return phone calls to confirm contact details. Instead LIED repeatedly and told employees to say she was not working that day, when they already stated otherwise. Assistant manager Nathan LIED on recorded call (audio saved as evidence) regarding contact terms starting 28 days further access. Very shady behavior and in opposition to the the contact terms (as proven with evidence) and as confirmed by other honest U-Haul employees - also on recorded lines, for evidence. I will take the recorded audio and enforce this with U-Haul corporate for them to resolve (for the second time). On a positive note, Manager Michael Souza was above and beyond with resolving the last situation created by poorly behaving staff who were breaking the rules involving theft of a $200 order of shipping materials paid for and scheduled for rush home delivery with a $69 rush fee.

Deevyuti C. 
Évaluation :
5

All employees were friendly and helpful. Allowed us to use equipment and return with truck.

Lyle Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
3

I like the facility it's very clean and I feel very safe with my belongings there but there's only two entrances to the building and people that have their units in the very far back corner had a very long way to walk it's kind of time-consuming an inconvenient

Michelle W.  |  Premières impressions 
Évaluation :
4

Staff was very helpful

AISHWARYA M. 
Évaluation :
5

Gave us a very convenient location and very accommodating

Lyle Y.  |  Premières impressions 
Évaluation :
1

YOU DO NOT REIMBURSE IF A CUSTOMER WAS KIND ENOUGH TO PUT TOO MUCH FUEL WHEN RETURNING A VEHICLE WHICH IS WRONG, WRONG, WRONG!!! ESPECIALLY SINCE YOU CHARGE TOO MUCH TO FUEL IF RETURNED LOW/EMPTY THAT'S TERRIBLE CUSTOMER SERVICE!!!! PLUS, NEVER AVAILABILITY OF LARGE BOX TRUCKS & OUT-OF-STATE POLICY FOR THEM ARE RIDICULOUS!!!

Vicki P. 
Évaluation :
4

I had requested the use of a dolly, I was charged for said use. Problem is…I never received nor used a dolly and yet I'm still being charged for it. That's poor service in my book. Everything else was easy, convenient and affordable. That false charge is unfortunate and I hope it gets rectified.

Jeanette H. 
Évaluation :
5

During my pickup time window (1:30pm) there was no line and getting my truck and equipment was a breeze. When returning my truck (5:30pm) there was someone ready to help complete the return process. Overall, extremely pleased with the service - speed, assistance, and cleanliness

Josselin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billie Jo E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

What I needed. Friendly staff

DARNELL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carly F. 
Évaluation :
4

The design of the building is bad the hall way is so narrow you can’t get a couch in the units and the doors are too small

zack d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEEPANSHU K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Swetha G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yining W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie J.  |  Premières impressions 
Évaluation :
4

It was a quick and simple drop off. The associate told me no need to wait, and that an email would be sent to me. This saved me time!

anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luyao M. 
Évaluation :
5

Customer service was nice and helpful even when we had a problem with a missing gas line on the truck. Fortunately we found out about it before we left the area. It took a few hours to put a hose line in but they were nice about it. It was something that was missed after this vehicle was a stolen recovery.

SALLY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

pick up and drop off quick and efficient

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santokh C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARNEL W.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and nice. I would easily recommend this location to anybody for storage and UHaul equipment.

Loren C.  |  Expérience générale 
Évaluation :
5

U-haul staff at your call center was clueless and unable to book a storage reservation. They know there are promotions out there but the call center staff don't seem to know what to do and how to figure out which facilities have storage available, As well as availability at those storage locations. Seems to me that more training is needed. I spent 40 minutes on the phone trying to book a 5 by 7 storage unit, And was transferred 6 times between u-haul locations and the call center

Donald S.  |  Premières impressions 
Évaluation :
5

My whole experience was awesome. thank you!

Wolfgang D.  |  Expérience générale 
Évaluation :
5

The more text communication the better

Alexander L. 
Évaluation :
1

Make it easier to contact the correct person to schedule delivery after being in storage. It took me 2 months to find out who to contact and even went to the storage facility and the original outlet where I made the arrangements. Multiple phone numbers and hours of waiting time. I will not recommend it to anyone

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BINH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiyu Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE G. 
Évaluation :
5

Stop asking me to add things to my order! Especially after I already declined all incidentals while making the booking online!

Cedric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVONN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
2

There were rats in our unit

Nicholas B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venkata Nikhil M. 
Évaluation :
5

Fantastic customer service and overall experience.

STEPHEN N. 
Évaluation :
5

So helpful and nice during stressful moving time. I felt really taken care of

Tina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Appi Reddy V.  |  Expérience générale 
Évaluation :
5

Ramps need regreasing and ratchets need surface rust chemically removed. Tongue seemed warped. License plate needs replacing. But otherwise still functional. It did the job of moving a hatchback from point A to point B. Staff were very polite and helpful. Definitely my new favourite South Bay Area location.

NIKOLAUS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny B. 
Évaluation :
5

The 26 foot vehicle I used was an older model and was very shaky throughout the whole ride.

PATRICK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vedavyas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ishan G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby J.  |  Premières impressions 
Évaluation :
2

Selling stuff at a higher price than other U-hual stores

Kunal P.  |  Premières impressions 
Évaluation :
5

Great job. Keep going.

Edward R. 
Évaluation :
5

Super easy

SEAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DHAVAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAHIL JAYESH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY L. 
Évaluation :
5

Nothing, good work 👍🏽

JAMES G. 
Évaluation :
5

The customer service gentleman during my equipment return is very professional and cares deeply of customer satisfaction. His fairly fee charges and sale knowledge made this location as my 1st moving rental choice.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI S. 
Évaluation :
5

Great Service. I would recomend to my friends.

Hung L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TOM X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VISHAL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JC B.  |  Premières impressions 
Évaluation :
5

Donna was fantastic when helping us locate our unit and explaining the check in/out process and different amenities in the facility.

Michele A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexios C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shing W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK V. 
Évaluation :
5

This location was great, but it was the second one I tried. I originally tried to reserve from the postal annex at 1210 El Camino Real. Self-checkin there failed because it claimed the GPS location was wrong despite standing literally under the “1210” sign on the front door. Attempting to check in in person failed because the line was out the door and didn't move at all for 5 minutes. I cancelled my reservation and went elsewhere - to the location mentioned here, which was smooth.

NICHOLAS S. 
Évaluation :
5

You guys were great. I couldn't move the mattress by myself and one of the guys offered to help. Then when I brought the truck a day sooner but later than the 24 hours he gave me the one day rate. That's what makes me want to use this location again. And recommend you to my friend. Thank you for helping someone in need.

VICKI C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VIVIAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsea A.  |  Expérience générale 
Évaluation :
5

The only comment I can make is that they eliminated the area to leave items that people might want. As I was emptying out my unit, I put a box of functioning speakers that I no longer needed and was told I could no longer leave it. Before I could remove the box of speakers i left, another renter took the box of speakers as they had a use for them. Everything worked out in the end so no big complaints

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesrael C.  |  Expérience générale 
Évaluation :
5

One of the best storage experiences I've ever had. Staff was always helpful, kind and considerate. The facilities were always very clean. I would recommend this facility to anyone in the area looking for storage.

reyna l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVELYN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
5

Representative on the counter was very helpful and able to answer all our questions with patience and complete.

Arunkarthikeyan B.  |  Online Move In 
Évaluation :
5

U-Haul app wasn't working. Fortunately the attendant was able to assist for a quick checkout.

KEVIN W. 
Évaluation :
1

The uhaul truck wag muddy and smelly and unsanitized. It's shaking a lot.

ERICHCHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C.  |  Expérience générale 
Évaluation :
5

Very, very clean and neat

Michael K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean E.  |  Expérience générale 
Évaluation :
5

Fast, easy, efficient, enough staff on duty to assist.

JEFFREY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishakha D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
1

I'm very upset I thought I was renting a 24 hour access unit. Then come to find out the unit I rented was not. Is it possible to move into a 24hr unit

Roxanna H.  |  Online Move In 
Évaluation :
5

The customer representative at Santa Clara location, CA was very vey professional and helpful.

Xuefang H.  |  Premières impressions 
Évaluation :
5

Very nice and convenient,,,ask me in a few months. So far-so good ..

Christopher K.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Richard C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSAMARIA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anh T.  |  Premières impressions 
Évaluation :
2

I rented a 5' x 5' x 10' unit. I received unit 2907. The unit i received is only 4' deep. Called to see if I was given a wrong storage unit. Office says the unit is marked as a 5 x 5 unit. They offered to switch me but said all other units would be the same. It's either a mistake on their map or an egregious case of false advertisement.

GUADALUPE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A.  |  Premières impressions 
Évaluation :
5

Awesome customer service and special Thanks to the Custodian Team, for keeping it clean 🤩

JESUS S.  |  Premières impressions 
Évaluation :
5

I moved to Santa Clara County and everyone at U-Haul was very nice and helpful. I'm a single 54 yr. young woman moving alone and I was very thankful your staff was there to help me in every way. Great Customer Service!

Leigh E.  |  Premières impressions 
Évaluation :
5

Great customer service!

Lori G.  |  Premières impressions 
Évaluation :
3

I would have liked if the person had walked with me to the unit and gone thru the steps to operate it in person. At Public Storage the person did all that while showing me the assigned unit.

Arun G.  |  Premières impressions 
Évaluation :
5

The process was quite convenient. Good job! Just a long pole suggestion. It would have been even more convenient if the facility map highlights my unit and the nearest gate and shortest route to the unit. It took me a little effort to figure that out.

XIYU W.  |  Online Move In 
Évaluation :
5

Fast and convenient service. The staffs were very nice and accommodating. They all made it easy for me.

Arlin U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanny M.  |  Premières impressions 
Évaluation :
5

Very good service I am so happy for the storage It is clean Generally everything is good

ARSEMA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILEY ANN C.  |  Premières impressions 
Évaluation :
4

Uhaul had us listed for a unit that would never have come close to fitting what was in our truck, however the storage staff was helpful in getting us an appropriate unit.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franz G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant K.  |  Premières impressions 
Évaluation :
5

I loved that the pricing was transparent and the promotion for 1 month free is great. I loved that the team member found us a unit that is close to elevator. It made it so much easy to move.

Mehul A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anind D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kuan-Yu H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D.  |  Online Move In 
Évaluation :
5

Walkthrough was great, all questions were answered.

Mads J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aylia Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Islindy M.  |  Premières impressions 
Évaluation :
4

The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" mean

Aleksandr S.  |  Online Move In 
Évaluation :
5

Grasias

Mario j.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

Walter H.  |  Premières impressions 
Évaluation :
5

Helpful staff

Daniel E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell M.  |  Premières impressions 
Évaluation :
5

Excellent facility, safe and convenience access.

Victor V.  |  Premières impressions 
Évaluation :
5

Nathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.

Diana C.  |  Premières impressions 
Évaluation :
5

Very clean and well managed. Thank you!

Bobby P.  |  Premières impressions 
Évaluation :
5

Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn't have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!

Kristie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA E.  |  Premières impressions 
Évaluation :
5

They understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It's has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.

C R C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evadne w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nadia h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sweeny h.  |  Premières impressions 
Évaluation :
5

Fabulous! This is the Best storage experience I've ever had

jANORA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B.  |  Premières impressions 
Évaluation :
5

The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️

Joeddy G.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!

Thomasita Z.  |  Premières impressions 
Évaluation :
5

Thank you for being convenient and available , right away.

MIMI L.  |  Premières impressions 
Évaluation :
4

Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.

KATHY R.  |  Premières impressions 
Évaluation :
5

Very convenient facility to my new residence in Santa Clara!

PRISCILLA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah J.  |  Premières impressions 
Évaluation :
3

The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.

Amit B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wolfgang D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aditya P.  |  Premières impressions 
Évaluation :
5

Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Je la recommande fortement.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timophia V.  |  Premières impressions 
Évaluation :
5

The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.

OSBALDO S.  |  Premières impressions 
Évaluation :
5

The move in process was smooth. The staff member guided and provided all the required information.

RICHARD S.  |  Premières impressions 
Évaluation :
5

Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Merci.

Camille B.  |  Premières impressions 
Évaluation :
3

The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.

Gloria O.  |  Expérience générale 
Évaluation :
5

Really good service .

Jimmy E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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