Customer Reviews for U-Haul Storage of Santa Clara

3981 évaluations

2121 Laurelwood Rd   Santa Clara, CA 95054

(408) 660-3108

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(408) 660-3108

2121 Laurelwood Rd
Santa Clara, CA 95054

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience with facility and staff members!

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senthil T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Hours were posted as 24 hours but that was never available. I work odd hours so a regular 8-8 doesn't work for me . Overall however this is a pretty secure facility with a nice security system installed.

Andrea R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhiren K.  |  Expérience générale 
Évaluation :
3

Please make sure everyone is masked, including employees, customers and vendors. THere were a lot of people not masked up, and the place had booming business. We did not feel safe.

william H. 
Évaluation :
5

I didn't know U-Haul had such a large facility. All the staff members I interacted with was wonderful. Good overall experience.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N. 
Évaluation :
5

Nothing! The young man who helped me was efficient, helpful, and friendly.

CATHERINE P. 
Évaluation :
5

Great customer service!

TAYLOR W.  |  Premières impressions 
Évaluation :
5

Loved this place and definitely recommend

Derin K.  |  Expérience générale 
Évaluation :
5

Just plain awesome... I don't like putting my belongings in storage But in the last 30 years of doing it I found U-Haul was a cut above and I had a pleasant experience!!! And that's saying something! Thanks U-Haul!

Donald E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reiko M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONJA W. 
Évaluation :
1

Lots of information not disclosed and when I complained they said it was all written ik the contract, that I should have read it. Terrible service. Never coming back, never recommending.

GUSTAVO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emile F.  |  Expérience générale 
Évaluation :
5

Great customer service!

Lori G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
5

Thank you to the rep that assisted with checking in the truck as we had issues with the app.

ANGELYN C. 
Évaluation :
4

Had to go back to store to get the correct number of furniture pads that I was supposed to have, that was annoying. The U-box cover was ripped and not in good shape. The U-box inside had exposed ends of screws that would have damaged furniture, I bent them out of the way. Other than that all worked well with shipping/delivery!

Bret H. 
Évaluation :
5

After having had a terrible experience at the Seattle Rainer location I was very impressed by the excellent experience I had here. Very professional and helpful

KAREN M. 
Évaluation :
3

Overall happy with the experience. Self check out process/app could be better, had problems opening the lock to get the key, had to get help from desk. Lock combination seems just a little off, preventing us from getting the key. And when returning the truck app got me an error, saying that location was not active even if it was, so i was not able to do a self return. Make it easer for customers, like ok don't see location, plan b , do x, y, z so that user can finish the self return.

Luis C. 
Évaluation :
5

Great service and attendant were very helpfull

HORACIO M. 
Évaluation :
2

I had 2 U-haul boxes reserved for weeks in advance of my move date. When me and the movers got to the facility the afternoon of the move, the boxes were not ready and were still in the warehouse. my move started half an hour later than scheduled, so I had to pay an additional fee to the movers because of this delay. Also, very long wait times in lines to talk to the associates or to buy locks.

RODNEY S.  |  Expérience générale 
Évaluation :
5

On time. Clean and clear. Easy.

CHRISTIANE B. 
Évaluation :
5

Todo está excelente sigan así hables para mayor clientela

SANTIAGO S.  |  Expérience générale 
Évaluation :
1

I kept on receiving calls to schedule a delivery of my storage well after my storage had been delivered, picked up and returned. Simply absurd

Cinzia G. 
Évaluation :
3

I would have liked if the person had walked with me to the unit and gone thru the steps to operate it in person. At Public Storage the person did all that while showing me the assigned unit.

Arun G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUBASHINEE K. 
Évaluation :
5

So far very good 👍

JUAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

Very professional, great customer service

Christine W. 
Évaluation :
2

Incorrectly charged for gas! When I call number, they'd told me to talk to customer services. Did waited on call for 1:30 mins, spoke to cs agent - they were not able to help. Told me I have correctly charged? That's bad; is this scam? Requested cs agent to provide a case number , they disconnected the phone. Ridiculous; will never use your service.

Dhaval S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammadhossein A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohd A.  |  Expérience générale 
Évaluation :
4

Vehicle was fine, could've been in better condition

Chaitanya P. 
Évaluation :
1

Filled vehicle to full. At least 50 $in over payment. When I asked for credit, I was told there was no way to do so. I am a corporate account with thousands of dollars of monthly rentals. 510 541 6293

Salah E. 
Évaluation :
5

Customer service was great someone was always there in the front to help someone that walks in I wish all the U-Haul facilities were as friendly and helpful as they are. I think they those employees should get bonuses like free movie tickets

FREDERICK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
4

Clean the rentals, have rented from uhaul multiple times all very recent and none have been this dirty. Was told I would compensation so we shall see if there is any follow through

MARIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yujun X.  |  Expérience générale 
Évaluation :
5

Nathan at Santa Clara store went above and beyond to assist me in getting my trailer hooked up. Great guy !

Scott C. 
Évaluation :
5

The process was quite convenient. Good job! Just a long pole suggestion. It would have been even more convenient if the facility map highlights my unit and the nearest gate and shortest route to the unit. It took me a little effort to figure that out.

XIYU W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA L. 
Évaluation :
5

Andrew at this location was amazing. Went out of his way to make my experience seem less.

CHRISTOPHER H. 
Évaluation :
4

The Laurelwood location was great customer service wise and maintaining the vehicle. The issue I had was with the customer service person I talked to for scheduling the morning of my scheduled rental time because of an issue I had picking up my rental. I had called a local number to switch my rental, somewhere out of Fremont, per the area code 510, I just used the same number who had called me to confirm my appointment the day before. I was supposed to pick up at 8 am on El Camino in Sunnyvale but they were not open nor did they prepare the truck to be received by me by 8am and they were not open until 9, I got there around 8:10 and walked around confused because the lot was completely full and I didn't see the trucks so I had to walk around a little then checked in to pick up my rental. When I got a message that I had to wait for them to be open before receiving my rental I approached the office. They had their open sign on and when I approached to ask if I could pick up my rental a guy not in uniform, holding a box of keys, and not wearing a mask told me they weren't open he couldn't help me and he was just doing a favor for his boss and walked away. This was an inconvenience for me as I needed to be somewhere by 930 and I was going to be late because the truck wasn't available in time. I called customer service and got a snappy woman who made it clear it was not her job to do the scheduling for any where but San Jose but she would sacrifice her time to accommodate me. With that she directed me to the Laurelwood location and said I could just walk in and pick up the vehicle right away. Not the case they also didn't open until 9 but I didn't find that out until I got there. The woman didn't let me finish my questions hung up on me as I was trying to ask my last question and was impatient and interruptive when I was asking question previous to the hang up. Not a super great way to start the morning. Really disappointed and frustrated at they way she treated me. I do want to praise the Laurelwood crew for being super nice and accommodating getting thing done really quickly and empathizing with my situation and apologetic for the interaction that they didn't have anything to do with. I would 100 % rent from Laurelwood again. I would not return to rent from El Camino And I am hesitant to call customer service again for the possibility of dealing with the same woman and having the same encounter.

MORIAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishnamurthy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yujun X.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CADE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS P. 
Évaluation :
4

When I arrived my rental that I had a reservation for was not available. The person who was supposed to return the trailer that I was renting didn't return the trailer by the time I had my reservation. A team member did everything he could to make it right though providing me an alternative.

JESUS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINICUS R. 
Évaluation :
5

I was storing a bed , kitchen and office supplies we had no damage from rodents that I had had to add other storage units

Charles N.  |  Expérience générale 
Évaluation :
5

Everyone was delightful and very kind. Helping all the time, over the counter, over the phone I'm very please and happy to have decided booking my storage unit with U-Haul

Samantha M. 
Évaluation :
5

Everything was good as usual. You're doing the great job to make moving easy for everybody. The one thing only made me mad it is a container tracking. Even if you use third side contractors for delivery it should be transparent for customers. Merci.

Dmitry S. 
Évaluation :
5

Notify the customer if the U-Boxes will be late much earlier. I did not get notified that they will be late until I called customer service the day before their my guaranteed arrival date to Austin, TX. They ended up being 7 days late. No big deal for me but other potential customers would feel outraged or extremely disappointed.

Benjamin C. 
Évaluation :
5

All the customer service persons were great!

TERRI B. 
Évaluation :
1

Go some place else. The first truck was, all over the rode. So I took it back. And got an older beat up truck. Was moving out of a rental. And when I went to back up, the truck wasn't moving so I gave it alittle more gas, and it took off fast. I hit the brakes as hard as I could, and it ran into retaining wall. I call the uhaul roadside number and told them what happened. No one showed up, so I drove back to the shop. I told the what happened and they were kids of rude When I said I didn't want to get another truck they said I couldn't get the 70 dollars of gas money back. If I would have towed my car, before this happened, I'm afraid. I probably would have crashed. I paid for insurance and I believe that it was uhauls fault. I'm not responsible for any damage due to the poor maintenance of your vehicle. I'm going to contact NBC Bay Area Responds, and have them contact you. Also my right side is still hurting from the seat belt. Any questions you can give me a call. I had to spend more money and time, because of this experience. 408-891-4215. I've been driving big truck since 1972. And this is the worst two trucks I've ever driven.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDUARDO R. 
Évaluation :
5

Staff was very professional, fast, and addressed an unexpected issue so we could move forward with our rental. Very impressed with the quality of service provided.

THEODORE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaoyu Q. 
Évaluation :
5

It feels a little like bait and switch. The truck says as low as 19,95 $ but in the end, it cost over 160 $.

Victor N. 
Évaluation :
2

The only reason I would suggest this location to anyone is because then they do not need to go to San Jose. The u-haul website is a complete pain in the you know what, unless someone has a full size truck it won't accept for any towing. Plus, the knowledge of the people at this location is extremely poor. I had to show the staff that my truck was more than capable of towing a small trailer.

TIMOTHY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelvin a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEIJUN S.  |  Expérience générale 
Évaluation :
4

Drop off process through the App did not work. It asked me to take a photo of the odometer, which I did, but every time I hit submit it would just tell me that the photo wasn't right. I had to go to the desk and get someone to help me to complete the return.

Clyde H. 
Évaluation :
3

the location is huge it was hard to find the car and the key drop off box as week. some signs will be helpful.

vishvesh rajesh K. 
Évaluation :
5

I received superb Customer Service at this Facility

ANTHONY Y. 
Évaluation :
3

Everyone I spoke to on the phone was generally friendly and tried to be helpful, although I did have a hard time getting in touch with the right person on scheduling. Also, the person who delivered by U-box back to me was not at all friendly, had quite a bad attitude, and did not place the U-box where we agreed it would go. Based on our experience with her, I would think twice about using this service again.

Krista C. 
Évaluation :
5

It was a pleasant experience at the Santa Clara location from in-person reservation. Pick up and return. Can't complain about the cargo van that rented either. it was practically new with only 3900 miles prior to my pick up. I put on 750 miles over a two-day weekend and the total was reasonable. This is my go-to U-Haul location from now on!

DZUNG D. 
Évaluation :
4

I had a terrible experience with Uhaul in Spring, Texas. The boxes arrived but they did not have staff to deliver the boxes on time. I was then charged with an additional month of storage due to this delay. I called to explain the situation, and only one box was refunded even though they said they would refund both. I finally got the second box storage refunded, and was then charged with delinquent fee because the system thought I didn't pay for storage. All in all, a painful experience and would not use this service again.

trudy P. 
Évaluation :
5

Great staff and great facilities

Daniel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusmir J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
5

Renting the van and storage was very easy and convenient. Staffs were very nice, friendly and accommodating. They made renting hassle free. 😊

Arlin U. 
Évaluation :
5

Fast and convenient service. The staffs were very nice and accommodating. They all made it easy for me.

Arlin U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanny M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anupkumar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANILO N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tonee P. 
Évaluation :
5

Everything was excellent, clean, well organized, clear. I especially want to give props and praise to Amman, who helped me at the Santa Clara location. He was kind, helpful, and a clear communicator. The only thing that wasn't solid was returning the vehicle after hours. Anything that involves this many steps where technology is included is bound to be problematic and my experience returning the vehicle didn't go smoothly. HUMANS OVER TECH ALL THE TIME!!

KEVIN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

April in Scheduling departmet is most helpful, cheerrful , quick fixing character I ever had experience with. Duplicate her and your business will grow

MOSTAFA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marierose N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

There were no pads as advertised so I remove one star- everything else was great

Matt K. 
Évaluation :
5

Alex was very helpful. Our original drop off location at Sunnyvale didn't work out as the person there had an injury and was unable to unhitch the trailer and asked to come next day. We insisted to find another location same day and we ended up at the santa clara location. Where alex was very helpful and made sure we didn't have a wrong drop off penalty (it wasn't our fault).

DIVJOT P. 
Évaluation :
4

Vehicle was not clean but it was a short notice rental for a short time.

EDWARD H. 
Évaluation :
5

When I was brining the dolly back ... I had to carry it from my car. When I got in the store, there were 6 guys working behind the counter ... only a few of them were really working ... ~4 of them were just sitting there ... and none of them helped me carry the dollies ... I had two of them ... they could see I was struggling ... but place was clean and had plenty of people to help behind the counter

Nickolas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICKOLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISSETT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVINASH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivinmuralidhar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura N.  |  Expérience générale 
Évaluation :
5

Sin duda muy buen servicio me gustaría recargar que U Haul piensa en cada detalle hacia a los clientes para hacer todo más fácil y profesional y por cierto estoy totalmente agradecido con él agente que me recibió fue muy amable y profesional

MARCOS R.  |  Premières impressions 
Évaluation :
5

Make sure I get the correct truck

DIEGO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIN Z.  |  Expérience générale 
Évaluation :
5

Aman helped us with everything while renting a unit (actually two) at the 2121 lauralwood location. He was extremely courteous, articulate, helpful, knowledgeable, and professional! No matter how many customers walked in continuously, he was upbeat and thorough when explaining all the relevant information about the unit and supplies. Also honest about what we'd need and not over selling us. I'd go as far as to say to the management/leadership at uhaul that Aman is a definite keeper. I hope I got his name right!

zehra z.  |  Premières impressions 
Évaluation :
5

Buen servicio solo un poco complicado los pasos para entrega del vehículo por ser la primera vez Gracias

JAIRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHMOOD Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hans m.  |  Expérience générale 
Évaluation :
5

Very professional staff. Would recommend all my friends to use this Uhaul location!

Robert H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARISOL S. 
Évaluation :
3

Requested my ubox to be out from 9a-2pm for the 3 days that were available. The second day, had to wait 20 minutes because the previous cashier did not register the appointment for the ubox

Jonathan S. 
Évaluation :
3

Alarm system faults annoying. everyday someone’s alarm is going off.

Talon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILA L. 
Évaluation :
5

Very good service I am so happy for the storage It is clean Generally everything is good

ARSEMA H.  |  Premières impressions 
Évaluation :
2

Next time mention that we can only access our storage at 5am. I saw that we could access our locker online so I assumed it was 24/7 until I saw the small print saying 5am. Also mention that we need to rip off the green tag next time

Eduardo R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo C.  |  Premières impressions 
Évaluation :
5

I was very happy with U-HAUL services.

JACK N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Thanks

Tony R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILEY ANN C.  |  Premières impressions 
Évaluation :
4

It is a very nice storage and there is some you guys working about the time especially after 10:00M At least we some customers want a little bit time until midnight Please clean up maids the unit needs

Asjema H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ying Z.  |  Premières impressions 
Évaluation :
4

Uhaul had us listed for a unit that would never have come close to fitting what was in our truck, however the storage staff was helpful in getting us an appropriate unit.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stella X.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicole r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Premières impressions 
Évaluation :
2

- Slow process of getting a storage, with long wait time for a very short queue. - Assigned us a broken unit, which could not be locked. - Re assigned a different unit, so we had to move our stuff again. - Broke our lock thinking it was an unassigned unit. - All staff were very kind and helpful individually, but overall experience can improve.. hopefully ours was a one off case

rajat b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRIGO ALFREDO V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle F.  |  Premières impressions 
Évaluation :
1

All of our son's property (except for a bicycle and a picture frame) was stolen! - we trusted you, and you could not protect our son's valuables. You have no cameras to show who the thieves are?. This is clearly an internal organized effort. The lock was intact - which we purchased from you. I will be sending a letter to your board of directors at AMERCO, specifically the audit committee (James E. Acridge, John P. Brogan and Karl A. Schmid)t and your President John Taylor to do an internal audit investigation, in an effort to recuperate our property! We are likely are not the only victims of this organized ring of thieves in your facility. Martha Bejar and Juan Alfonso

Juan A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franz G.  |  Premières impressions 
Évaluation :
4

Some hallways are very narrow and had hard time turning in with a heavy sofa-bed. Pushing it in vertically wasn't possible either.

Furat A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SWATHI B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanuj K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prafful S.  |  Expérience générale 
Évaluation :
5

Entire staff were so nice. Desk & cleaning staff really cared about their jobs. Great reflection on the entire organization. Nice job Santa Clara Uhaul!!

Mark D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, helpful and most of all the customer service skills were spectacular.

Allen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose W.  |  Premières impressions 
Évaluation :
5

I loved that the pricing was transparent and the promotion for 1 month free is great. I loved that the team member found us a unit that is close to elevator. It made it so much easy to move.

Mehul A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anind D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARYN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kuan-Yu H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shashwat K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D.  |  Online Move In 
Évaluation :
5

Easy checkin and use process. Dollies at storage location was really handy. Clearly lit areas.

Dharmesh D.  |  Premières impressions 
Évaluation :
5

Everyone I dealt with at this facility was very helpful and knowledgeable.

David C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarath Chandra C.  |  Expérience générale 
Évaluation :
3

The storage unit we used did not work because the doors were different heights and so management had to get us a different lock etc.

Kayley P.  |  Premières impressions 
Évaluation :
5

Walkthrough was great, all questions were answered.

Mads J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qin Cheng P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma S.  |  Premières impressions 
Évaluation :
5

You guys came through from the beginning, through the 5 days instead of 2. And at the end. For letting me return the truck at late hours. If it wasbt for you guys. I would had lost all my things. Merci.

cesar j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beau P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen J.  |  Online Move In 
Évaluation :
1

The staff was very rude. They implied that it was mandatory that I purchased items from them to secure my 30 day storage.

Trentiss M.  |  Expérience générale 
Évaluation :
5

Staff is really nice and always able to solve any problems I have or answer any questions I have.

George H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aylia Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Orkun D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Islindy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samer H.  |  Expérience générale 
Évaluation :
4

The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" mean

Aleksandr S.  |  Online Move In 
Évaluation :
5

Grasias

Mario j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karthika N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek H.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff

Walter H.  |  Premières impressions 
Évaluation :
5

Appreciated all the help from all the workers there! Great job to everyone.

THOMAS T.  |  Expérience générale 
Évaluation :
5

Helpful staff

Daniel E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evgeny K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V.  |  Premières impressions 
Évaluation :
5

Thank you guys. Your program with free month of storage help me a lot in my moving process!

NIKOLAY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell M.  |  Premières impressions 
Évaluation :
1

No me gusto que no tiene seguridad tanto al entrar al almacenamiento y lo que más me llevo a cancelar un 3 días después fue que en la entrada a mi almacén siempre están camiones descargando y son muy groseros el personal , siempre están descargando no te prestan los carros , se supone que es para los clientes , no hay seguridad , cuando estaba sacando mis cosas , uno de ellos se asomó a mi room y eso no está bien

Cristian S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samer H.  |  Premières impressions 
Évaluation :
5

Excellent facility, safe and convenience access.

Victor V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bianca C.  |  Premières impressions 
Évaluation :
5

I've rented through UHaul a lot. This is by far the best one. Great team working there.

TAMRA F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elias M.  |  Expérience générale 
Évaluation :
5

Very good

Taiwo O.  |  Expérience générale 
Évaluation :
5

Great business and pleasant employees at both locations I rent from

Daniel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip W.  |  Expérience générale 
Évaluation :
5

Nathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.

Diana C.  |  Premières impressions 
Évaluation :
5

Good condition. Especially great first month free deal.

Daniel K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahadev U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandramouleeswa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kranthi Devasahayam Kiran B.  |  Expérience générale 
Évaluation :
3

Had issues with equipment the 1st day were I had to stop and get hotel for roadside assistance to cone fix trailer

LLOYD A.  |  Premières impressions 
Évaluation :
5

Very clean and well managed. Thank you!

Bobby P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene L.  |  Expérience générale 
Évaluation :
5

Merci.

Whitney G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikas B.  |  Premières impressions 
Évaluation :
5

Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn't have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!

Kristie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akshay S.  |  Expérience générale 
Évaluation :
4

I would prefer a digital access to storage issued to me instead of being forced to buy a lock and use it. Rest all good

Shashwat K.  |  Premières impressions 
Évaluation :
5

They understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It's has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.

C R C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kishore k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evadne w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD L.  |  Expérience générale 
Évaluation :
5

The employees were helpful and nice. Everything went smoothly and way above what I was expecting. Thank you. Definitely will recommend this location to others.

TERI H.  |  Expérience générale 
Évaluation :
5

Michael and his team did amazing. They were flexible, helpful and promptly replied to my calls.

Sarah A.  |  Expérience générale 
Évaluation :
5

Donna is especially helpful!

Jean G.  |  Expérience générale 
Évaluation :
5

The caucasian light hair cleaning lady was the one who stood out the most to me! Very warm! Attentive ! The friendliest on staff. She knows how to clean and the place was kept well with no musty smells. The other worker were very good at there positions as well. Thank you Uhaul. V.P. Andersen

VERNON A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mele K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nadia h.  |  Premières impressions 
Évaluation :
1

U-Haul literally sucks

Marc P.  |  Expérience générale 
Évaluation :
5

Aucun

Dan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian A.  |  Expérience générale 
Évaluation :
2

The staff were helpful in providing information to secure the unit, however unhelpful in advising how to access the unit -- the original staff member walked away and didn't say why at the end of the process without any direction in which we had to ask someone else.

Jonathan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saurabh B.  |  Expérience générale 
Évaluation :
5

During the summer months it did get a bit over 85 though that was what the limit was supposed to be. Had some issues with the North elevator not working. Other than that I liked the facility and it served us well.

Peter H.  |  Expérience générale 
Évaluation :
5

I've used different storage units previously, and this UHaul was hands-down the best. The units were secure, clean, and pest -free. Staff was helpful, and Mike Sousa's flexibility with helping me coordinate a move out was invaluable.

Alexander M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Premières impressions 
Évaluation :
3

I had a very bumpy start with this facility, and U-Haul at large, but after a very stressful few days catalyzed by lack of attention from employees, the willingness of them to reach out and make things right after I spoke up is at the least admirable and shows improvement in customer service.

Marc P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sweeny h.  |  Premières impressions 
Évaluation :
5

Fabulous! This is the Best storage experience I've ever had

jANORA M.  |  Premières impressions 
Évaluation :
5

Quick. Easy. Painless. Thanks for the best storage experience in my life.

Nichole S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M.  |  Premières impressions 
Évaluation :
5

Hands down best U-Haul and storage unit rental experience I've ever had. Crew in the office was friendly and helpful, and the lady who showed me to my locker was a sweetheart. She also kept the places very clean! She kept saying how she just waxed the floor that morning, and you could tell!

John M.  |  Expérience générale 
Évaluation :
5

The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️

Joeddy G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marthell C.  |  Expérience générale 
Évaluation :
5

The alarm still goes off each time I open the door after I properly checked in. Other than that, it was a great experience!

Xu L.  |  Expérience générale 
Évaluation :
5

The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!

Thomasita Z.  |  Premières impressions 
Évaluation :
5

Thank you for being convenient and available , right away.

MIMI L.  |  Premières impressions 
Évaluation :
5

Amazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.

Kevin N.  |  Premières impressions 
Évaluation :
4

Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.

KATHY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie O.  |  Expérience générale 
Évaluation :
5

Very convenient facility to my new residence in Santa Clara!

PRISCILLA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah J.  |  Premières impressions 
Évaluation :
3

I did not rent a storage. I had reserved what I wanted online. I went into the location and was told my reservation didn't matter. I wanted a 5x8 climate control. Was shown a 10x10 even when I said a 5x5 was probably fine. But wanted a 5x8 to be safe. I was assigned a storage that wasn't climate controlled. So we went back to change it. Apparently the one I was given isn't even a storage and the computer would not allow it to be changed. I spent over an hour only to leave without the storage I had reserved online.

Aundrea B.  |  Premières impressions 
Évaluation :
5

Very clean, very professionally run.

Kee K.  |  Expérience générale 
Évaluation :
3

The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.

Amit B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wolfgang D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T.  |  Expérience générale 
Évaluation :
1

The staff are actually quite nice and very helpful. However, the door to the climate controlled area which is supposed to be opened for only renters of a storage unit, is open to anyone without needing to use the access card. There is no control on who enters the facility, so I personally felt unsafe leaving my stuff there. A paper notice at the elevator entrance that said "don't store mattresses. Fee will be charged". In my storage unit, there was a rat trap. The ceiling did not flush with the walls of the unit and the AC did not properly work which made the odors in the facility nauseating. The cost is the cheapest in the Bay Area, so it does align with the condition of the facility. I ended up checking out the following day after renting one unit since I found another facility at a much better condition (higher cost as well) that better suits my needs. This place is great to store items that don't need much care such as sky set, bicycles, table and lamp stand. Clothes, furniture, etc run the risk of exposure to pests.

Flor A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Premières impressions 
Évaluation :
5

Easy check in process. Excellent service à la clientèle. Merci.

Gabriel V.  |  Premières impressions 
Évaluation :
5

Excellent customer service! Courteous, prompt, knowledgeable. What more can you ask for!

Victor M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aditya P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raya Y.  |  Premières impressions 
Évaluation :
5

The customer service rep DJ was simply AMAZING! He was so helpful and knowledgable about the Uhaul product that it made the whole process easy for us - his keen insight on what uhaul storage would be best for us saved us precious manual labor, preventing us from renting a wrong size storage unit - he was a lifesaver! He is not only an amazing uhaul rep for his insight - he was genuinely nice and was extremely patient with us while we were trying to figure everything out - I could not recommend him more! The facility itself was also extremely clean and equipment up-to-date.

Katie F.  |  Premières impressions 
Évaluation :
5

Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Je la recommande fortement.

Michael K.  |  Premières impressions 
Évaluation :
4

Unit is supposed to be climate controlled but the whole 2nd floor was 86 degrees the entire afternoon when we moved in.

ADI S.  |  Premières impressions 
Évaluation :
5

Great experience!

Corinna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timophia V.  |  Premières impressions 
Évaluation :
2

My reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.

Orkun D.  |  Premières impressions 
Évaluation :
5

Andrew and Michael at Santa Clara UHaul we're very friendly and helpful! Great service!

Donna H.  |  Premières impressions 
Évaluation :
5

The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.

OSBALDO S.  |  Premières impressions 
Évaluation :
5

I was in a bind, Alexander really help me out with my situation. I highly recommend this location!

jason l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F.  |  Premières impressions 
Évaluation :
5

I was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guess

Kyle M.  |  Premières impressions 
Évaluation :
4

The young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !

Greg S.  |  Premières impressions 
Évaluation :
5

No high pressure sales to up grade new and clean storage room

Charles N.  |  Premières impressions 
Évaluation :
5

The move in process was smooth. The staff member guided and provided all the required information.

RICHARD S.  |  Premières impressions 
Évaluation :
5

Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Merci.

Camille B.  |  Premières impressions 
Évaluation :
5

I really liked the facility which is very clean and the staff which were very polite and helpful.

Kranthi Devasahayam Kiran B.  |  Premières impressions 
Évaluation :
3

The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.

Gloria O.  |  Expérience générale 
Évaluation :
5

Really good service .

Jimmy E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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