Évaluations des clients U-Haul Storage of Scranton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Scranton

Cote générale :

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robert r. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Anthony T. | Expérience générale |
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When i came to retrieve my belongings they were vary dirty dusty an moist mice ate thru cardboard an nested homes in 5 location mice droppings on everything an holes in bags which i believe was mice

Candace M. | Premières impressions |
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My reservation and move in date were for 09/26/2020 when I arrived at your facility to move into my unit, I was told there was no unit available for me, I requested the employee at the counter to call your manager at HOME and find out what was going on, I was told by the manager that my unit (10x10) was left w/garbage and no one at your facility including your manager was not able to clean it (10x10 unit) out and I would have to wait and come back the next day to move into my unit that was reserved and suppose to be ready for me 09/26/2020. I then asked what U-Haul was going to do for me monetarily for the complete incompetence that was my experience with your facility, and the inconvenience that was on me. I was told nothing, I would never recommend your facility @ 325 N 7th Ave in Scranto to anyone. Also while moving in a day late, the drive leading up to my unit was riddled w/pit holds, and broken glass. Your facility in Jacksonville NC, very friendly, however the wipers on my truck were shot and shredding.

Roque E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas C. | Premières impressions |
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the manager was terrific in explaining the process/rules etc in reference to the storage unit I rented. Very pleased w/the service.

Amina D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shawn M. | Premières impressions |
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The service was great..Navigating the lot with the unit was difficult and very hard to turn around-there should be wider births to turn aroun or lot should loop around. Also guys driving 4 wheeler rv at high speed inside the compound..thats dangerous,also small child riding..not to mention an accident could occur! Poor judgement on part of fellow unit renter!

Renee H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Hector M. | Expérience générale |
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Outdated key pad access going in, which meant I had to get out of my car every time I wanted access unlike other storage facilities where they all had card access you could reach sitting from your car. Entrance was destroyed and unpaved, and speed bump was high enough to bang the underneath of my car or motorcycle every time in or out.

CHRISTOPHER B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jean l. | Premières impressions |
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Jim, the store manager was so very patient with me and explained everything to me. I am currently separated from my husband of 51 years and Jim showed so much compassion as I was very upset. All your employees hopefully follow Jim as an example of how customer service should be.

Lawrence L. | Expérience générale |
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Everything went smoothly from pick up to drop off. Your representatives were all very pleasant and friendly.

zasha r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

tom d. | Premières impressions |
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I was told when I called that I was receiving one month free because my daughter was displaced from school but man at desk was not sure if he could give it to me , I hope I will Still receive this promise.

SCOTT Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ricardo F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rosa p. | Premières impressions |
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Staff was extremely helpful and kind. Chris went above and beyond to help us get everything situated! Thank you!

Scott D. | Premières impressions |
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Free storage unit for 1 month is a very nice thi g to have. We are taking advantage of this and will be using your services again shortly. Might I add 1 more thing, this has all been during the worst time of the covd 19 pandemic. Thank you very much!!! Scott

dale s. | Premières impressions |
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Prices could be cheaper

Hassan A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

wayne w. | Expérience générale |
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A pleasure to do business with. Very friendly help there.

Charles N. | Expérience générale |
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This storage location is like a mud pit. It's a complete mess and dangerous.

Malyka T. | Premières impressions |
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Had some difficulty eneterkng at the gate

Sandra V. | Expérience générale |
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Just have to let u leave!

Lourdes C. | Premières impressions |
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Communication was horrible my storage unit was not the correct one I needed

PATRICIA F. | Expérience générale |
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No complaints at all. Fair prices and all we expected renting a storage unit. Will definitely return in the future if we ever need a storage unit again. Thank you.

Robert D. | Premières impressions |
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I found the service to be rapid, accurate, and friendly.

Hassan A. | Premières impressions |
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Fast service, paid attention to my needs, gave good advice concerning security locks..

george r. | Expérience générale |
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Always a pleasure Would use them over and over again.....

Timothy R. | Expérience générale |
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Helpful enough. Nothing overly forward or special about the service. Quick and easy. Truck was pretty dirty on the inside so that's why I'm taking off a star.

Michael E. | Expérience générale |
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very clean and helpful staff

danielle b. | Expérience générale |
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Strongly recommend - very professional - would use again !

Timothy R. | Premières impressions |
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Truck was pretty dirty on the inside. Staff was great. Excellent service.

SOLOMON S. | Premières impressions |
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Great service

Dennis M. | Premières impressions |
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General manager Jim went over and above in assisting me with all my needs on both returning my truck and trailer and providing the perfect storage unit. His assistant also did the same, driving truck,

JOHN N. | Premières impressions |
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Fast and pleasant

david f. | Expérience générale |
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the lock was frequently frozen and my locker inaccessible during colder months.

sylvia b. | Expérience générale |
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I enjoyed storing my belongings at the 24-7 access. Thanks UHaul.

caleb s. | Expérience générale |
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Great staff, great facility.

Yehuda H. | Expérience générale |
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everything great,

Yehuda H. | Premières impressions |
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Great service

Sam G. | Premières impressions |
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Best customer service And very helpful

BARRY M. | Expérience générale |
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above average

don k. | Expérience générale |
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I was surprised to find the ceiling held together with duct tape

paul m. | Expérience générale |
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Will always rent , very helpful

AL C. | Expérience générale |
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Excellent experience! Would use again if needed.

Tim B. | Expérience générale |
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Very happy with the storage

Christopher S. | Expérience générale |
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The employees were helpful and friendly. They helped me much more than the phone customer service reps did.

CHRISTOPHER G. | Expérience générale |
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Shouldn’t have to pay extra for 24hr access. Needs to be included.

karl l. | Expérience générale |
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Jim! Was awesome he listened to my concerns, and resolved them together. Thank you!

lisa z. | Expérience générale |
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Staff was always helpful and friendly. Facility was safe, clean and accessible. Very easy and safe to store belongings. Highly recommend.

DIANE S. | Expérience générale |
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No problems while my belonging were on storage

teri t. | Expérience générale |
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always pleasant to deal with. excellent service!!!

Nancy H. | Expérience générale |
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Employees were very professional and helpful

Non reviews have been submitted for this location.

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