Customer Reviews for U-Haul Storage of Sea Tac

4 362 évaluations

20024 International Blvd   Seatac, WA 98188
(ADA parking only available to customers)

(206) 878-8158

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(206) 878-8158

20024 International Blvd
Seatac, WA 98188
(ADA parking only available to customers)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Employees motivation is important to carry on their excellent work.

SAMUEL O. 
Évaluation :
3

How about making your website work so I can do the drop off as I'm supposed to? Instead of doing all the online shit I just left it there

Clay T. 
Évaluation :
5

Adam and Michael were very professional and friendly. They run a clean shop there.

Leopoldo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radu B. 
Évaluation :
2

When I got in the vehicle the gas tank was on E and the light was on. Extremely annoying to have to fill up the tank before I load my things

Shea P. 
Évaluation :
5

the staff are friendly

abdikhadar J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Johnathen T. 
Évaluation :
5

Very nice people thank you.

guadalupe B. 
Évaluation :
4

The truck I rented has a severe front end issue. I was on a tight timeline and couldn't afford to return it for another truck.The steering wheel and front end would vibrate shaking the steering wheel extremely causing potential control issues.

KELLEY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack K. 
Évaluation :
5

Wish it had parking for customer parking

charles M. 
Évaluation :
5

Wish I could leave my car there but it is a small lot

charles M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregg S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

All 3 guys that helped me were very friendly and knowledgeable. I'd rent from this location again if the need arises. I actually own s trailer now but it's getting sone needed repairs and thankful for Uhaul having one fir me to rent so I could help my daughter finish her move.

Dean S. 
Évaluation :
5

David Carter was as professional, friendly and helpful as anyone could hope for! I hope you keep him around as he's a true and steady hard worker with both your and the customer's interests at heart.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
3

Was not told i was going to get charged additional $64 dollars, because of going over estimated mileage. I understand the charge but still i would like to know when and why i am charged, especially before i left asked is there anything else i need todo or know and the worker said nope you good.

Armando A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jose D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HoaiAn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed T. 
Évaluation :
4

Tires on trailer was not serviced, they didn't have the right amount of air in the tires.

Russ S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

I was only keeping the U-Haul truck for one day. I wanted to go only one way with it. Very hard to find a U-Haul site to drop it off after hours that would accept a truck that was only going one way.

Catherine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE W. 
Évaluation :
5

Second time renting 26" truck from this location. Both times excellent performance.

William S R. 
Évaluation :
1

They charged me for damage which I didn't do. They don't have any proofs and asking me if I took the van photos before taking rental.

Harishkumar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAY F. 
Évaluation :
5

Thank you Michael Stangler!

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg R. 
Évaluation :
3

The staff was awesome, but the van was not at 1/2 tank as indicated and there were flies all over the van. It was disgusting.

Laurelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clara D. 
Évaluation :
1

I had a 3 day rental, and they charged me for an extra day when I returned it early, and changed my contract to state that I only had a 2 day rental. On my original contract it still says 3 days. I was charged for milage that was supposed to be compensated. Maybe go with a different company other than uhaul.

Alyssa M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANDRE A. 
Évaluation :
5

The service was great. The location is with in walking distance. I have always had good service there.

BERT L. 
Évaluation :
4

Have enough parking space.

Marie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERETHA R. 
Évaluation :
5

Tell them where to find to opening to fill up with gas.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
4

Friendly helpful staff

kevin K. 
Évaluation :
5

Staff was so helpful and awesome

Teresa R. 
Évaluation :
5

Great Service employees were very friendly and knowledgable. Would come back again.

Steph K. 
Évaluation :
5

Knowledgeable and friendly staff.

Emily G. 
Évaluation :
4

Vehicle can be cleaner and inspected better before renting it

Juan Carlos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAN H. 
Évaluation :
5

The manager was great. He took care of a wiring error that another uhaul location made with my hitch. Efficient and friendly.

Timothy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott K. 
Évaluation :
3

Staff were not friendly or warm in any way

Tyler C. 
Évaluation :
5

Was pleased with the customer service and the equipment I used. I have to return to the facility to review my contract and final cost.

SAMUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany S. 
Évaluation :
5

I was amazed how simply and easy it was to reserve a uhual online. dArrell wArren

Darrell W. 
Évaluation :
4

Very little parking for leaving your car while you're renting their vehicle.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Staff were friendly, professional, and approachable. Lot was logically laid out and appears to make the best use of the limited space. Pickup and drop off was quick and clear.

Jason K. 
Évaluation :
3

Truck was not in good condition alignment was off brakes bad mirror moving

Dan B. 
Évaluation :
5

Michael Stangel was great, very good employee to your company. Take care of him, he made everything quick and easy for me your customer!! Thank you Michael!!

Kenneth S. 
Évaluation :
5

I would suggest making sure that when customers extend their rental via the website that the people at the actual location get that information. The office people were awesome. I think it was a technology issue.

Trina H. 
Évaluation :
4

I really need this location. The service has been very good. Personality changed a lot but everybody works on the same page and that is great.

JONATHAN D. 
Évaluation :
5

The personnel at checkin and drop off were excellent. Fast, efficient and friendly. Well done!

Stephen J. 
Évaluation :
1

Hire people that don't yell or harass someone on there wedding day. I rented a trailer I need it Friday sat and return Sunday. I asked the guy how early they opened and he said 8 or 9 so I said that's won't work I want to load it at 6 am and leave for the weekend so he said to come in at 645 right before they close on Thursday and he wouldn't charge me so I said ok. Then Saturday morning at 7 am they start blowing up my phone yelling at me asking why I'm not returning it I told him I rented for 2 days. He yelled at then hung up then called me back saying he had it rented that I need to bring it back I said I was getting married and I couldn't he started yelling again so I hung up. I would like a call asap 2534497659. My name is Matt thank you.

MATTHEW GUNNER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hazel C. 
Évaluation :
5

The manager and staff were all very helpful and great to work with.

CHRISTOPHER ALLA M. 
Évaluation :
5

Amazing customer service! Helped me right away! And even helped me with more than needed. Will definitely be coming here again!

Edward N. 
Évaluation :
3

Price gouging is not great for customers. If the vehicle rental is advertised at $19,99 I believe the total cost shouldn't be 6 times that.

Chase S. 
Évaluation :
4

The attendant was extremely helpful in making the process go smoothly. I believe his name was Hayden. Anyhow, he was great.

Mylene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

The attendants were friendly and did all the work of hooking it up and telling everything about the trailer. Great experience. The only thing is that I have to pick up and drop off at the same place. I would think that if I order the trailer at my closest location, then I would pick it up and drop it off there..

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Excellent crew here. Would certainly rent here again when the need arises.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria P.  |  Expérience générale 
Évaluation :
4

Your guy put the trailer on the hitch, connected the safety chains, and plugged in & tested the wiring, then took a picture for his record, but once I drove off into traffic, the trailer started to swerve and bounce around uncontrollably. A guy driving past me hollered at me that the trailer had come off the hitch - turns out that your guy forgot to screw it onto the ball. I was able to reconnect AND screw it down, but it certainly could have turned into a very scary and dangerous situation. Once I got to the next stoplight, I called the dealership back to tell them what happened, to which I was told that I would be comped for the cost of the rental, which I really appreciated.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra P. 
Évaluation :
1

When coming in for my truck reservation, the employee named Levi who greeted me was outright rude and unprofessional. Not only did he decline saying I had a reservation when I entered, he only started believing me when I showed him my confirmation on my phone. Later, I wanted to add my significant other as an authorized driver as he would be the one driving the u-haul vehicle. He decided that adding in an emergency contact and getting down his information is too much of a hassle with paperwork and to and I quote, “just not get pulled over.” I have no qualms about the service when returning the truck as it was not the same employee, but I would refrain from using this service here again.

Shaunia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
5

Great people . Equipment was perfect. Location perfect. Did I mention the staff. So nice. Thank you I'll be back again.

Troy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joesph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Didier R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Location Rating: 5 stars U-Haul before location involvement: 2 or 3 stars OVERALL RATING: 4 stars Why is U-Haul only asking to rate this location and not the overall experience with U-Haul? While I gave this location 5-stars (mainly due to Michael's excellent service) I would have given my experience with U-Haul prior to this location at best 3-stars. I can't stress strongly enough how much U-Haul messed up in trying to change the pick-up time of my truck from 8am to 10:30am and to a location pretty far away. I had movers meeting me in Bellevue, WA at 9am (at $100 per hour.) For U-Haul to make this change less than a day before my truck pick-up date was unconscionable and totally unprofessional. I was already stressed out over the move and had to get on the phone and spend a long time dealing with it. Apparently your Seattle regional area customer service center was overwhelmed/too busy to receive calls so I was routed to the Portland center. They had to transfer me and I spent a substantial amount of time on hold. It was ridiculous that I had to reach out to U-Haul for personal contact in this type of situation (i.e., major pick-up time and location change.) Fortunately, once I finally got someone in Seattle regional on the line I was able to get (upon my adamant insistence) a 26 foot truck at a somewhat closer location with a pick-up time early enough to meet my movers at 9am. Supposedly (per my account page on U-Haul's website) I was assigned a personal account rep. I never heard from this person, nor could I find their name anywhere listed on my account. U-Haul really, really needs to up its game in this area. NO MAJOR CHANGES to customer pick-up times or locations without a PERSONAL and PROACTIVE call by a customer service rep with MUCH MORE advanced notice. Better yet don't make those kind of changes at all. Michael at your Seatac location really bailed U-Haul overall to make it an overall pretty good experience (4-stars), but it could so easily have been a 5-star overall experience (rather than just for the location). Please do better. Thank you.

Gregory S. 
Évaluation :
5

The customer service they are good before pick up truck they gave you free days but after pick up they charge you for the free days no promises they make me keep the truck 3 days more for free but after that you charged me. kind of cheating! The truck need new suspension because is not safe at the Highway road. Thanks

Saifaldeen H. 
Évaluation :
5

They are always helpful at this location.

Melissa A. 
Évaluation :
5

Thank you for having the right vehicle ready for me on short notice and a holiday weekend. Everything worked out perfectly. David was great to work with.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

almaw B. 
Évaluation :
5

Qualified and to the point

Brian C. 
Évaluation :
5

Great team, gets the job done.

Brian C. 
Évaluation :
2

I do not know if I will use U-Haul in the future. Although we signed up well in advance, U-Haul delayed our pickup time by 6 hours with very little notice and we were left in a lurch. This was unprofessional and entirely avoidable.

Tonya K. 
Évaluation :
5

The SeaTac location is too far away for anyone who is looking to move in Seattle City. If the car is unavailable at the booked location, please make sure the replacement car is delivered to the original location instead of making the customer travel to SeaTac.

Akshay O. 
Évaluation :
3

Access to lot is not great - not much room to maneuver.

Michael G. 
Évaluation :
1

You cancel my reservation. Then didn't give me the size truck I booked. I want a credit.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuyetnhung N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIN HI W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIN HI W.  |  Premières impressions 
Évaluation :
5

Staff was always friendly. I never had any problems. Convenience location. Price of storage reasonably.

romona s.  |  Expérience générale 
Évaluation :
5

good value

Mark A.  |  Expérience générale 
Évaluation :
1

This location is busy and only the manager was available. She even admitted she needed to hire more people to every customer in the store at that moment. Then, the manager was going to charge us the first months rent in which I told her we would be getting one month free because that's what it reservation was supposed to include. Customer service even told my husband that this location has a unit available and the first month would be free. She then tells me, "I don't participate in that. Because I'm so small here, I don't participate in that." I went back to the car to tell my husband who was watching our 5 month old who was sleeping. He goes in to talk to her and began to tell her that we were told we would get one month free of storage and that her sign in the front even says one month free rent. The manager says that she has to put that on her sign which is FALSE ADVERTISING! Then the manager finally asked if we had a certificate. My husband grabs the certificate from the car and then the manager says we can get one month free. It is my fault I wasn't prepared with the certificate but also the manager could've asked me and I would've remembered and got it myself. Horrible experience.

Kendra J.  |  Premières impressions 
Évaluation :
5

Its was good cutomer service

EPHRAM E.  |  Premières impressions 
Évaluation :
5

Your employee was excellent

Mark A.  |  Premières impressions 
Évaluation :
5

Quick service. Clean facility

jeff s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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