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Eric H.Customer Reviews for U-Haul Storage of Sherwood
Testimonials From Recent Customers
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Just wish I was prorated when I cleaned out my unit
LINDA B. | Expérience généraleGreat staff. Very helpful and courteous.
TIMOTHY M. | Premières impressionsI moved to a smaller unit to save money, but the price increases made me leave. The back area by the loading dock needs some major work as it looks like a war zone with all the ruts and puddles everywhere.
Martin B. | Expérience généraleMerci.
Marie W. | Expérience généraleThe manager Amanda was very helpful and courteous. Made my day better! She was very accommodating. It's was a stressful day of moving and she was very helpful. Thank you for being so kind
Linda K. | Online Move InI reserved a storage unit and a truck. Online it stated that it was 1 month free rent, with a free lock. Apparently my unit didn't qualify for a free month bc it was on the ground floor, even though online it stated it qualified and when I called prior to arriving was reassured that it qualified for a free month of rent. When I came in to complete my reservation he stated that there were no ground floor units available, even though that is what I reserved online. The form to be completed for storage I had to fill out 3 separate times because they wouldn't accept the secondary contact person as someone in the same house, my secondary phone # couldn't be my work number because it had an extension. I then came to get into my unit, and there was a green zip tie on my door, which due to having a disability (MS) I could not get it off without having a pair of scissors. I asked one of the workers if he had something to remove it and he was incredibly rude, and said "maybe try using your hands, it pulls right off" mind you we were in the other side of the building from where my unit was when I located him, he then made me walk all the way down there to watch him pull it off. Great for you, but I physically cannot pull it off and make certain movements with my hands due to my MS. This is an obstacle I face daily and can be incredibly frustrating when your hands don't work the same way as someone else, but this just rubbed that in my face of a day where I was already having a challenging time. He grabbed the lock in the package handed it to me and yet again I'm faced with the predicament of having to open a package and the inability to do so because of my disability, I don't have the strength to be able to do many things with my hands. So he took the lock opened it and then handed it back very abrasively. I said thank you I appreciate your help, I didn't get a response, so I said thank you a little louder in case he didn't hear me, and he just kept his back turned and kept walking shaking his head. When I first got to the storage, I had an issue with the keypad not recognizing my code and he said "it's works just fine, if you use the right code box." This man was the rudest individual, and could have simply handled this situation by just taking the tag off for me (saying oh sure I can grab it for you, no problem) instead of making me walk and make two extra trips empty handed with my 4 year old son I had with me, and that would have been that. He was extremely rude, inconsiderate, Condescending, and Far from efficient in his attempts to help and made it very well known he was annoyed and didn't want to assist. I will not be recommending this location to anyone. Overall this was not a pleasant, or easy experience whatsoever. Worst customer service!
SARAH ANN F. | Premières impressionsNice people and willing to work with you.
Steven S. | Expérience généraleManager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul
Albert Q. | Online Move InEasy process and no issues!
Daniel L. | Expérience généraleStored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I'm moving. Definitely would recommend to other people.
Jurean L. | Expérience généraleWell kept facility. Love the furnishings recycle center! Manager is genuinely friendly.
tina r. | Premières impressionsI would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.
Lavonda D. | Online Move InWish I could rate my experience 10 stars! Mark was awesome!!
Todd N. | Premières impressionsFirst of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.
CHRISTIE LOUISE N. | Expérience généraleGreat people
james d. | Expérience généraleWe needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.
Trasie H. | Expérience généraleMark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK
Gretchen H. | Premières impressionsMet our every exception we had, would use again.
GREGORY S. | Expérience généraleThe staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.
Desjawn W. | Expérience généraleMy move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service
Matthew G. | Expérience généraleWorkers at the Uhaul at Sherwood are awesome.
Dane M. | Premières impressionsI was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment
Gerald B. | Expérience généraleThe staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions
ROBERT G. | Expérience généraleGreat experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.
Tanya G. | Expérience généraleClean, well maintained facility. Will definitely use again for any future storage needs.
Shannon O. | Expérience généraleGreat prices compared to the rest of the area and awesome staff to work with.
Jeff R. | Premières impressionsAmanda was excellent. The online process was not helpful. I am glad you have good staff at this location.
Stephen G. | Online Move InYour call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected
lyle B. | Premières impressionsBeautiful
Michael L. | Online Move InThe facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.
Michele W. | Expérience généraleHelpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I've always had great experiences with this company! Merci.
Shayne S. | Online Move InEverything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.
Kenneth B. | Online Move Inmerci
Clifford S. | Online Move InThanks for great help.
Eric W. | Online Move Inmoved in with my girl friend did not need unit any longer
DAVID M. | Expérience généraleJennifer is great. Shout out to her and others there to make our storage experience a good one!
Deborah M. | Premières impressionsBoth General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Merci.
David E. | Expérience généraleDo you have a senior citizen discount on storage units? Do you have a discount for long-term customers?
DOUGLAS H. | Premières impressionsClean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!
Mark O. | Online Move InI am very impressed with how the whole place is set-up and looks. It even smels nice!
Jason D. | Online Move InI couldn't have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!
joelle m. | Expérience généraleEverything was great!
Corey B. | Expérience généraleAttendant (John) went out of his way to patiently show me the facility and options.
vincent r. | Premières impressionsMy belongings were stored for several years and I always felt they were safe and secure!
Robin A. | Expérience généralegreat customer service
Gary S. | Premières impressionsMark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.
Amanda C. | Expérience généraleBoth John and Mark provided excellent customer service!!!
Angelo M. | Expérience généraleThey went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!
Debra M. | Expérience généraleFriendly, helpful, knowledgeable staff. Work with me on my needs.
Ross C. | Premières impressionsOnce again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.
Josh C. | Expérience généraleGreat place very helpful and understanding I wouldn't find no other place like this. Thank you Manager McDonald for you service very much appreciated!
miguel r. | Expérience généraleVery well run and clean place.
kevin l. | Expérience généraleIt would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.
paul l. | Expérience généraleThe staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP
Anthony A. | Expérience généraleI was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.
Eric G. | Online Move InJohn McDonald and his team are amazing. I've been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how "these guys & gals " run things. Just saying So thank you. Chris Allen
Christopher A. | Premières impressionsThe employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.
Anthony A. | Premières impressionsThe manager is always very helpful. It's a great facility, but it would be nothing without him.
Daniel H. | Expérience généraleThe only issue was the ladies rest room, it was out of paper towels the whole day.
Deborah D. | Online Move InJohn was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.
Lucas M. | Expérience généraleGood experience. I'd use it again.
MONTE O. | Expérience généraleThe gentleman that helped me was so helpful and informative . Made the task easy.
Wilda N. | Premières impressionsJohn was very professional and efficient.
Glenn E. | Premières impressionsOne of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.
Tim T. | Expérience généraleLove the cardboard cut out of a security guard by my unit, it's so funny! Makes me laugh. Easy process and totally painless. It's great that carts are available for use.
Gabriela N. | Online Move InVery happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.
SCOTT C. | Expérience généraleThe manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.
Marilyn V. | Expérience généraleLake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.
dennis d. | Premières impressionsThank you for making it fast, easy, affordable and With access to my belongings on my time.
Dawn-Marie G. | Expérience généraleThank you for a great service.
Karolina S. | Expérience généraleJohn and team were outstanding. A true best of classs Uhaul experience. Merci.
Darko S. | Expérience généraleOur needs changed so we had to switch to a unit with drive up access, otherwise we would have stayed with Uhaul.
Amy J. | Expérience généraleOnly issue was when I arrived to empty my unit bottom side had been pushed or kicked in and a nearby box could have been accessed. It wasn't, thankfully, but I don't know how long it had been damaged as I hadn't been there in at least 3 mo due to COVID.
Debra L. | Expérience généraleAll went well, except for self check-in on internet which I was not able to complete on line.
GEORGE G. | Premières impressionsAbsolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.
David M. | Premières impressionsJohn went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Merci.
Josephine Y. | Online Move InAside from an initial misunderstanding when my debit card expiration date passed and didn't realize I needed to update them, so I switched to checking account withdrawal, it was all good.
KAREN H. | Expérience généraleThe staff at the establishment was friendly and helpful. I would definitely recommend it to my friends and family.
John D. | Premières impressionsI had literally less than 24 hours to get down to OR get my daughter off campus at George Fox University. This location was not only local but very friendly an easy to work with once Covid19 shut everything down. They made a tense situation very calm and were so helpful. they understood the local panic and made suggestions that suited us for storage. As a family we agreed they and Uhaul in general will keep our business in the future. UHaul was the first storage company to see the need for storage and offer up first month free for college students. They were weeks ahead of any other similar businesses.
anthony s. | Expérience généraleOne of the best customer service experiences I've had in a long time. I forget the gentleman who assisted me, but he was incredibly kind and helpful. Y'all are lucky to have someone like that.
AUSTIN V. | Expérience généraleEverything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.
DONNA S. | Premières impressionsWhat a great experience storing at Sherwood U-Haul! Facility is clean and I felt my belongings were safe and secure there.
SAMANTHA N. | Expérience généraleGood customer service
Rafael C. | Premières impressionsSmooth move-in process! Great prices!
cindy a. | Premières impressionsFacilities are in great shape, staff was always pleasant and helpful, equipment inventory is conducive to getting lots of work done! Kudos to the team for a "well oiled machine".
WILLIAM H. | Expérience généraleThe online moving process was so easy! Took only a few minutes. The facility itself was so clean and affordable!
Shannon M. | Online Move InStaff made are move easy and the manager was very friendly and understanding of my first time renting a storage unit. The unit was clean and ready to go when we arrived.
lorie h. | Premières impressionsGreat place! Will use again if I ever need this kind of service again.
PATRICK D. | Expérience généralestorage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!
JOHN M. | Premières impressionsgreat
jesse g. | Expérience généraleSurprisingly a great experience based on others past.
Bruce J. | Premières impressionsEveryone was helpful.
Eric H. | Expérience généraleI rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.
PAYNE H. | Expérience généraleI've used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.
Victoria L. | Expérience généraleWhat a great storage experience! Thank you Sherwood U-Haul!
Amber Y. | Expérience généraleThe signs say a 10x10 for 114,95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.
Debra M. | Premières impressionsAmber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.
Robert M. | Premières impressionsQuick and efficient. Loved the online reservation!
Fran B. | Premières impressionsThe storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.
david p. | Expérience généraleBother Antonio and Amber are amazing managers! They bust their butts to keep that place running!
JEFFREY G. | Expérience généraleWe had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.
Joyce A. | Expérience généraleBest storage place ever!!
Linda M. | Expérience généraleAmber, is and excellent manager, very customer friendly and professional at all times!!!
Angelo M. | Expérience généraleHelpful staff.
Lisa W. | Premières impressionsThe staff was spot on and very helpful. Very clean and well kept facility.
Lee H. | Expérience généraleExcellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.
edward l. | Expérience généraleVery clean facility.
Michelle B. | Premières impressionsVery good customer service and worked with me on my move in date and truck rental. 5 stars
TONYA C. | Premières impressionsUnits being divided made difficulty storing.
Alicia S. | Expérience généraleThank you for an enjoyable experience.
Ann I. | Expérience généraleManager Amber is the BEST!!!
CHERIE G. | Expérience généralewhen i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job
Jennifer M. | Premières impressionsGreat facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.
Monica D. | Expérience généralenice place
MICHAEL C. | Premières impressionsThe woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.
Neal M. | Premières impressionsAmber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn't make me feel unwelcome.
Nicholas G. | Premières impressionsSuperb "product" at a terrific price! Mark Hansen is the best!
Tim T. | Premières impressionsMerci
DANA B. | Expérience généralelittle bit of confusion when checking in but overall good service, very clean facility
Charles B. | Premières impressionsThe GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.
JESSIE M. | Premières impressionsGreat facility and friendly staffs.
molly n. | Expérience généraleThe staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.
david p. | Premières impressionsnice place
Jim M. | Expérience généraleALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.
Ashley T. | Premières impressionsThe first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash
jeanna d. | Expérience généraleIt was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.
Fred S. | Premières impressionsFreaking awesome...... period
MARK H. | Premières impressionsGood place, good people rented there for years
RICHARD B. | Expérience généraleIt was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.
Savannah Gomm & N. | Expérience généraleThank You... Your staff was always nice and very professional. Facility was always clean and organized...
CARLOS J. | Expérience généraleHad to take issue to corporate before issue was resolved with an adequate solution
Aida R. | Expérience généraleLike the indoor storage. Great facility
DANIELLE I. | Expérience généraleWould definitely recommend.
rogelio c. | Expérience généraleExcellent
carey g. | Expérience généraleA great professional operation. Really appreciate this business resource in my community.
James W. | Expérience généraleVery helpful getting me the things I needed
jennifer k. | RéservationEverything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better
JERRY R. | Expérience généraleAwesome!
Amber G. | Expérience générale??
Kathy G. | RéservationThe storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!
Bill H. | Expérience généraleVery friendly and helpful staff and a nice facility
Kelly M. | RéservationVery responsive and helpful
Marvin O. | RéservationGreat storage facility and staff was very helpful.
Mike & Deb W. | Expérience généraleNever any problems and the facility was always clean.
MANNETTE F. | Expérience généraleI was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.
PATTY B. | Expérience généraleI did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!
susan m. | Expérience généraleGreat help. Good deal compared to other companies.
Elizabeth Suzanne J. | Expérience générales/o
Youngbok K. | Expérience généralethanks to all the staff .. this was a quick convenient solution for me.
ROXANNE S. | Expérience généraleQuick efficient and friendly staff
ANGELA M. | RéservationReally appreciate the warm clean bldg where my storage unit was. Also that it was well lit.
Elma C. | Expérience généraleLoved the facilty and the carts!!!! Employees are efficient and super friendly
angela M. | Expérience généraleI have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.
Roger E. | Expérience généraleMerci.
DEWEY A. | Expérience généraleSherwood is a convenient location!
Deborah K. | Expérience généraleThe staff very helpful and I feel my unit is secure.
ROXANNE S. | Expérience généraleHighly recommend
Kim G. | Expérience généraleVery good place
Gayla G. | Expérience généraleThanks
dean l. | Expérience généraleGreat experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.
MATT H. | Expérience généraleI was happy with my time at Uhaul, I was just very surprised at the amount of money I had to pay for such a small space. I ended up paying more than all of my items were worth over the last few months
aliyah j. | Expérience générale