Customer Reviews for U-Haul Storage of Southside

Évaluation :

4

I check out on the 3rd not the 6th you guys made it over there on the 6 but I was out on the 3rd other than that you guys did a good job

Évaluation :

5

Everyone was curious and fast

Évaluation :

4

The staff were all very nice and helpful

Évaluation :

2

When payment made they lock me out storage 2 times

Évaluation :

3

was disapointed that u had no small storages spaces at the u-haul that i dropped the van off. i called u-haul to get a small storage on 4th.st. They never told me that no one would be in the office,and i'd have to go to the office where i dropped off the van.one of your tenats told me! he also told me how to use the card 4 the gate.

Évaluation :

4

Only complaint was a break in, which a few items were missing along two antique chairs, that I noticed when I was moving my stuff out..

Évaluation :

2

I got a storage unit and when I got to the facility where they kept the units, the unit I rented had a lock on it. When I called the number they had to reach the property manager. When they couldn't reach him, they called someone else that was higher up. He called me on a work cellphone and said that he couldn't do anything until the property manager is contacted. I was obviously upset and told him he needed to figure something out because my husband was coming with a truck and our belongings. He called me back and he was able to transfer the unit to another unit that was available. This new unit didn't have a lock on it. After the experience and talking to my husband I cancelled the reservation and requested a refund since we were not going to use the facility. We noticed that some of the units were being lived in as well. Due to the previous unit having a lock on it, noticing some people staying in their unit and the overall lack of security, and the area, we unfortunately won't being using this facility in the future.

Évaluation :

4

The u haul storage facility was a perfect fit for my situation and I appreciate the good customer service I received thank you.

Évaluation :

5

Merci

Évaluation :

1

My storage got broken into two times and I had insurance on it and they wouldn't do anything for me. They had me do the run around …the storage units are always getting breaking into. They have a watchmen there and he doesn't even do nothing about it !!!!when I went to get my stuff out of storage there was somebody already breaking into one of the storage unit also …. that place sucks every three months or so they jack up my rent !!!

Évaluation :

3

It would be nice if you had a dumpster so we you had somewhere to put thrash when you clean up your storage. I y is inconvenient because there is not someone on site for customer issues

Évaluation :

5

I fell behind in my bill,but I was so happy with the facility, I wish I still had my unit!! Thank you!

Évaluation :

3

A miscomunication on date and time of auction . Was told a date not a time specific . Sold my belongings before I could pay , same day

Évaluation :

5

Was more affordable than previous storage company I used in the pass.

Évaluation :

1

My tv was stolen

Évaluation :

4

The access hours weren't told to me when I rented it. It needs to be stated that for 24 hours access there's an additional charge. Also it's hard to contact personal by phone after 5. Had to drive over to the store which closes at 7 to let them know I would have the storage emptied and clean before 12 noon

Évaluation :

5

The only issue I had was the rising cost!

Évaluation :

2

I'm not having the store and the storage unit ready they made me wait and tell her it was 110° outside to unload my truck of course I couldn't do that so I had to stay another night in a hotel. Then I got there the next morning at 7 AM and again the storage unit wasn't ready to come back at 9:30 wasn't ready went back at 10:30 and finally got a unit and then almost killed myself trying to unload it and get 110° weather. So that was my experience so I can stay another night in order to unload it this morning early

Évaluation :

1

My storage got broken into I couldn't get into because there's is no one at the place it took me 3 months to empty the unit

Évaluation :

5

Very friendly and helpful staff and helped answer all questions

Évaluation :

2

My storage was broken into I wasn't informed about it at all. When u haul did call me you guys asked for a payment. I didn't find out it was broken into untill the next month. I was told I didn't have to worry about anything and they would call the police and file a claim. They never called the cops but they did file a claim. On the claim it was reported that nothing was stolen. I had to call the cops file a report list all the missing stuff and I still have not been contacted by a claims adjuster.

Évaluation :

3

I had a mixed bag of experiences with my nearly 5 year long association with U-Haul. At times, I became so frustrated that I was actually suicidal. Other times, I was astonished by their generosity and humanity. Without going into details, let me just say that changes need to be made in the way that customers routinely get shuffled into your reservation cue. Every call, no matter what phone number that is dialed, goes to your sales force. This is predatory in it's nature. After someone has already become a customer, and they require in depth assistance, for you to then try to "up sell" that person on something they may already have purchased or do not need, that doesn't help you sell one extra dime of products or services. For me, it became a labarynth of frustration and desperation. All I needed, 99 % of the time, was to speak to someone at the facility to which I was dialing. Calls to a specific location should be answered by that location, not someone in the other side of the country, or other side of the world. Which, thank God, U-haul hasn't started doing. As for me, U-Haul started out by overcharging me and then taking the truck away along with all my belongings. This didn't get resolved for about a week. It was almost five years ago, so I can't recall how long it took, but it was awhile. And during this time I became so enraged and despondent that thoughts of suicide and homicide did more than just cross my mind. But then, after dozens of calls to all parts of the U-Haul carousel, I was finally connected with a problem solver, whose name escapes me. When this happened, everything fell into place and I ended up being a customer for nearly five years. And U-Haul was very generous with me then. Now we skip to current events. Time for me to move out of storage. Many months of back rent due and no money in my pockets. One person from U-Haul was there. The only person who cared. Martha. So in short, less corporate structure and telephonic runaround and more people like Jose Olmedo and Martha at the local level .

Évaluation :

5

Great service

Évaluation :

3

I lost access to the storage 2 days later. The lock wasn't left in the storage.

Évaluation :

5

Jose Olmedo is a super guy and he is very friendly and helpful I would recommend this U-Haul site to everyone thx Jose job well done!

Évaluation :

3

It is hard getting local help over the phone.

Évaluation :

5

Very nice staff

Évaluation :

1

This uhaul storage facility is horrible your items get stolen and no one accounts for them I would never rent a storage from this place ever again the worst place ever 4th Street Bakersfield drug infested and on site employee is the absolute worst needs to be shut down

Évaluation :

1

The location was in a bad area and we had problems getting in and out of the gate. The card did not read properly. No human or office on site. Had to drive to the uhaul rental facility down the road for assistance or wait on the phone for a long time for help.

Évaluation :

5

i needed a last minute storage a U-haul had me in an out “Great service”.

Évaluation :

2

Paid for insurance and things were stolen out of my unit. Brought up multiple times and nothing was done about it.

Évaluation :

5

None at this time

Évaluation :

5

Excellent costumer service

Évaluation :

4

My storage is very small for the amount i paid for .. not satisfied at all 😞

Évaluation :

5

La mejor experiencia y la mejor a tencion al cliente

Évaluation :

2

I was not happy with the security of the facility,in the storage walls are to low that can cause a theft in another person's storage like it happen to me,I ended up moving to unit #343, because storage I was end before, some nasty looking ghetto as black people on the right of me slipped threw the top of the wall ransacked my storage and stole over at lease $800 worth of items and nothing was done or was there any video able to look at and I feel there over priced.

Évaluation :

5

Excellent

Évaluation :

3

they messed up and gave me the wrong storge unit with a lock and a red tag

Évaluation :

5

Staff was Awesome and quite efficient

Évaluation :

5

I really appreciated the office and customer service reps for being so accommodating

Évaluation :

5

The front desk she was really helpful she answered all my questions she was great service for sure I'll be going back in the future for my next storage

Évaluation :

5

Great!!!

Évaluation :

2

Nobody to let us in, codes or remote didn't work. Very narrow turns, and entrance/exit is poorly located. The people at the truck rental facility were very helpful.

Évaluation :

5

Merci

Évaluation :

4

First time I went to the units first trying to get information there, no one was there. So I call the number on the window. Then it went smooth.

Évaluation :

5

Your customer service was great very respectful I would recommend you to my contacts

Évaluation :

3

Tried to move out before being charged an unnecessary month but the manager was not on duty during business hours on three different occasions. Also people are clearly living in the storage units.

Évaluation :

5

Jose the manager was great he helped out in the morning then John the other manager was very helpful and great too change my storage out when I found out the first one was the wrong size

Évaluation :

5

The manager Jose was professional and explained every questioned I asked.

Évaluation :

5

Thank you guys so much

Évaluation :

5

They were all friendly and kind , I would rent a storage unit there again .

Évaluation :

4

Awesome customer service!

Évaluation :

1

Employee that helped me did not know the software, was unable to input information for 30 minutes AFTER me giving the info to her THREE times. VERY VERY VERY VERY POOR SERVICE.

Évaluation :

2

I reserved my unit online it was to small and I only received 22 dollars of my money back not a happy camper

Évaluation :

3

There were a lot of homeless entering the gate when it opened. It was hard sometimes to navigate the rows(badly parked cars) and we never saw the attendant even when she was supposed to be there.

Évaluation :

2

I paid in advance and i was not told at the time I first rented the unit I would not be getting the extra month I paid back if I emptied the storage early. So I did not get my money nor is it posted.

Évaluation :

5

Great help from the manager of the facility. We really appreciate all the people who work at this facility. They made our move easy as it can be. Merci!

Évaluation :

4

good to go!!