Nice
Samuel C.Customer Reviews for U-Haul Storage of SW Portland
Testimonials From Recent Customers
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Merci
Noelle N. | Expérience généraleShould have told me that there was an option larger than 10x15 before I unloaded half of a 26 ft truck. Especially when I said I have a full 26 foot truck to unload. It wasn't until I walked up to the office and said I need another 10x15. But great for upselling. Unfotunately, I will go somewhere else next time unless I am refunded for one of them. Also if i rent a truck I would not expect blankets and a dolly in it taking up space that i need in a truck.
matt P. | Expérience généraleAll of our dealings with the SW Portland Uhaul location went very well. We have also been to the Beaverton location and will never go there again. Thanks for your excellent service SW Portland!
Kristi S. | Expérience généraleThe hours were not convenient, no reason why I can not access my unit at any time. The doors to the unit area had no way to hold them open and one of the doors would not open. The ground before entering the unit section was very rough pavement making it difficult to use a dolly. There was a truck with a flat blocking one side of the pavement that was there for at least two days.
Glen M. | Expérience généraleGreat experience with U-Haul. Renting a unit was easy and the staff member who helped me was great!
Jeniece D. | Premières impressionsGreat rental facility compared to the one in NW Portland!
John G. | Expérience généraleEasy access. Very friendly workers. Thank you.
Diane M. | Expérience généraleStorage was secure but no light inside. Access hours would be nicer to be later, but they were restricted because of issues with " locals ". The stuff working are great, very friendly and "easy going".
NICK R. | Expérience généraleNot having 24 hour access proved to be hard to manage.
KIM G. | Expérience généraleOne of main entrance to storage building has a difficulty to open. A door service would be needed.
PATRICIO M. | Expérience généraleI left over 15 messages and could not get anyone to call me back. This location need to be under new management and staff needs to be retrained by someone who cares about customer service. The national customer service was amazing and I appreciate their support but the location was rude when I was in person and did not answer emails or voicemails. After I moved out they did not do a walk through until 10 days later. Someone moved junk into my unit. Does not make the facility feel secure. Luckily I used a professional moving company and had evidence that everything was removed from my unit. No one from the location called to inform me about things in the unit. It took over 15 phone calls and 2 months to find out. Thank goodness for the national customer services team that went above and beyond to solve the issue.
Keri J. | Expérience généraleI will be leaving this review on Google where I'm in the top 10 % of reviewers and have hundreds of thousands of views of my reviews an photos. I had a terrible experience and so much of it was poor management and decisions made by Uhaul Staff, especially at this location. I was supposed to drop off and store at the Aloha location. They would not reserve a unit over the phone and when I arrived and waited in line, he told me I can get a unit in Tigard. By this time traffic was bad to get there, once I did, there was confusion and it took time to get my Truck and AT figured out. First when arriving and attempting to park and go in, I was told by outside staff to go down to the lower parking lot to take my car off, but this was before I had checked in. Once I went down there I had no idea what to do or where to go or how to do this as there is no designated area . When i came back up then i was given better instructions from staff inside. I was given a unit too small. They also required me to back up my trailer to park it which took extra time because I'm not experienced and staff kept telling me to wait before I could park because drivers and vans kept coming in. Then it took even MORE time with staff Making me wait for other cars and trucks to come in (which i was in the way of I guess?). He could have had those later customers wait, especially because then this caused a big line to form before me to get my actual unit. By this time I did not have enough time to move my stuff into too small of a unit. I requested more time because of the mixups, I work at night and cannot wake up early to deal with this but now am forced to go and finish this process at 8am so I can get the truck back in time. This was not given to me. Ther process for a single person to move into the unit was terrible. I had to hold onto big items on a dolly that kept jiggling on the rough pavement right before the door and throwing off my stuff, while I had to swipe to get in the door every time, and struggle to hold the door open to get things In and then worry the door was open too long for the temp control and kept seeing the $150 fine warning. Added to this, there is not a smooth transition for the Dolly's to cross the threshold which makes it even harder for me to get things in. The door that swings open forces you right into the big dots on the floor where the cart goes, but this is in the way and makes getting the cart in even MORE difficult. When dropping off vehicle, I got no confirmation that the process was done and ensue proper payment. Just told to drop off keys and leave. I asked to speak with a manager to mention all of this,, as this form suggests speaking to management to fix issues or concerns, but the associate told me it will take time to find him and I am done waiting for Uhaul Staff to take up more of my time when I should be sleeping. This could all have been done yesterday had uhaul Staff not created such a mess and delay for me. I will never use UHaul again after this experience yesterday and today.
Jonathan G. | Premières impressionsI think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage units
Phillis H. | Expérience généraleThe online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.
Mike P. | Premières impressionsThe facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.
Lauraine J. | Expérience généraleThe storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn't gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?
Chauntai H. | Expérience généraleGreat staff, super helpful and friendly. Highly recommended!!
James W. | Premières impressionsGreat experience, very helpful staff
Francis H. | Premières impressionsstaff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.
Corey B. | Premières impressionsThe employees were all very polite and kind.
Lauraine J. | Premières impressionsAfter keeping my storage unit for almost seven years I was happy to find no dust, damage, or anything happened to all my boxes!
JENNIFER J. | Expérience généraleThe access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.
Mikaely Q. | Premières impressionsJust had trouble getting the autopay going
Dennis C. | Expérience généraleI had no issues. Staff friendly and knew their job
Dan T. | Expérience généraleStorage options are limited. not enough options. cost too much. over priced.
sean d. | Premières impressionsThank you for being so helpful
RENAY r. | Premières impressionsIt was easy and had great customer service
Trevor S. | Expérience généraleStaff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.
kevon B. | Expérience généraleSo disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn't pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can't image a worse experience with a storage unit company.
mike j. | Expérience généraleOnline it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don't make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.
Jillian I. | Premières impressionsCustomer service was great
Trevor S. | Premières impressionsThe temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that's all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.
Jacob N. | Expérience généraleStorage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked in
MELISSA JOANNE D. | Expérience généraleVery simple to rent online and access my unit
Kim R. | Premières impressionsPleasure to deal with these people. Mr Hall especially is generous and helpful.
MARTIN L. | Premières impressionsI moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!
LARRY G. | Premières impressionsI originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.
R. ERICK J. | Premières impressionsI had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!
Deanna P. | Expérience généraleAccess to the storage units should be extended later in the evening to 9 PM seven days a week.
Christopher A. | Premières impressionsWorst customer service experience I've had in years. Moving is already stressful enough and the Tigard uhual location made things much worse.this is what happened: -when given a log in for the gate and a storage locker, it was put under the name "craigger hall" and not my name, I had to get this all fixed which took an extra hour. -the original locker I was given was broken. The door was sagging and the lock wouldn't align with the holes, so you couldn't close the door. So I had to completely move out from 307 to 309, which took another extra hour. -when I called to make a hitch appointment I was scheduled for the upcoming Monday. I called that morning to confirm my noon appointment and they said it didn't exist, so they rescheduled. When I called the day before they still didn't have it on the calendar, when I looked at my reservation it was for Little Rock, AR, not Tigard Oregon, had to reschedule a 3rd time and this took more time. I asked 3 times that they make sure my storage locker rental would terminate on the 23rd, each time they said no problem, then I get an email 8 days after the 23rd saying to remember to pay for my locker rent on the 8th, meaning it never got canceled. The tigers staff seemed annoyed rather than apologetic. I completely understand why the Tigard location has 2,3 stars on google and assume that rating will continue to plummet. All and all, you guys made life more stressful, your equipment was dirty and broken, and your staff is unhelpful and poorly trained. I will go out of my way to make sure no one ever uses your location.
nick l. | Expérience généraleI used uhaul for three dufferent moves! The guys great customer service!!! I didnt get their names but please look on the dates I was in and share with them they are "All Stars" HAPPY HOLIDAYS!! Ingrid Robinson
Ingrid R. | Expérience généraleEverything was great. I did have some issues getting into the building initially but that was resolved. And at the end of my time, I checked with the office staff and closed things out (recorded in the computer) but was charged for an extra month. It took returning to the location because I couldn't get through on the phone. Once there, it was easy to resolve, but having already moved away it was a huge pain.
rachel h. | Expérience généralenothing bad to say. Staff was awesome!
dale p. | Expérience généraleHuge stain in the middle of the room, I don't know what it is. Some sort of green substance. Sticky and mildew on the walls. Water leaks into the room. Huge beam in the middle of the room that takes away storage space. Hallway is not maintained and it advertised as climate control unit, not even close. It's so cold in the unit and inside the building I have to wear my winter coat. They supposed heating units are so covered by mold And dirt ,I am not sure when the last time they changed the filters. Filthy and not sanitary.
Sarah W. | Online Move InI lost my credit card once and a staff member went above and beyond to help me look for it. He went and looked at cameras, he looked in the store, he looked outside, HE EVEN HELPED ME LOOK IN MY CAR!! If I ever need storage again, I will 100 % be coming back!
ALEJANDRA R. | Expérience généraleI moved 10 hours to Portland without knowing anything about the area the facility was located at. The U-Haul facility was great, well located, easy in an out and the units were clean. One month free was a huge bonus and I stayed another without feeling a money pinch. Definitely would recommend to anyone looking to store their stuff.
Todd N. | Expérience généraleThe staff and process was very easy to work with. Being able to easily rent a truck is awesome.
Tod C. | Expérience généraleThe free one month storage that comes with a truck rental is awesome! It allows relief from the chaos of moving until order is restored. Merci!
David S. | Expérience généraleGreat staff!
David S. | Premières impressionsVery fast and efficient staff
Michael M. | Expérience généraleThank you for your excellent service!
Rebecca W. | Premières impressionsThank you to the team...it was a great experience & everything worked out perfectly. We highly recommend you to anyone needing moving & storage services.
Ken L. | Expérience généralestaff was amazingly friendly & professional, very accommodating & helpful with a host of questions. transaction went extremely smoothly. very efficient operation. looking forward to possible future needs
Ken L. | Premières impressionsFriendly and efficient.
Rosa W. | Premières impressionsThe facilities were secure and clean and we felt safe storing our belongings at this location. The staff was very accommodating when we realized the storage unit we had reserved was too small and allowed us to change it to a larger unit.
Blake S. | Expérience généraleLarry is the consument professional and a very nice person. I would definitely recommend this facility to anyone who wants to store or move.
Ron W. | Expérience généraleLarry and his team are gr8. Don't know the name of the young lady that helped me yesterday ( she was working the units ..grounds) She couldn't have been more helpful and nice Thanks you
EILEEN E. | Expérience généraleThe only problem was the seal on the door. Yes your facility was well maintained but every time I came there were a ton of leaves in my unit:-( Please send my refund ASAP, Thank you!!!! Tom
Tom B. | Expérience généraleBeen at this facility for years and have had nothing but excellent experiences. The staff has always gone out of thier way to be helpful, and even if they couldn't be, they have always been kind.
KELLY E. | Expérience généraleHorrible management, treated inhumanely by management of this location by being locked in the storage facility until 5 a.m.!!! Go elsewhere! Or get a lawyer... It seems corporate doesn't care either!
Casandra L. | Expérience généraleThe storage facility was overcrowded with uhuals being stored on both sides of either ends trying to come out of the isles. I could barley get out to be honest. It was ridiculous and needs fixed.
crystal g. | Premières impressionsThey didn't give me my receipt from the uhal rental
Joe L. | Expérience généraleEarly phone calls to reserve and all on-site staff were always polite and thorough. Everything was professional and the accommodations were just perfect. Merci.
rosendo r. | Expérience généraleWe had a really pleasant and enjoyable experience with the U-HAUL truck rental and U-HAUL storage unit rental we used in the past 2 months! This is a top notch organization all were GREAT to work with
David G. | Expérience généraleThe staff was extremely helpful, the phone conversations good! Our only problem was the constant blockage after hours to the storage driveway and gate by return rental trucks. The 24/7 access is not.
David K. | Expérience généraleEverything worked out great for us. Thank you!
doug r. | Expérience généraleDespite having several customers at the counter late on a Sunday and troubles with the computers, the people at the counter were polite and patient. We were exhausted -- a long day. They were great!
LISA P. | Premières impressionsRented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days
Drew B. | Premières impressionsStaff was very helpful
RUSSELL B. | Expérience généraleVery helpful and accomodating
Priscilla G. | Premières impressionsNeed some additional help near 5pm for closing. The team got it all done, but it was stressful near the end of day to get in the storage locker correctly during closing.
Teriko M. | Premières impressionsIt was an overall great experience and they were very helpful and I am glad I chose them to store my things. I had my grandson with me and they engaged him in conversation and made it fun for him too.
Phillis T. | Premières impressionsVery helpful and easy to work with staff.
john c. | Premières impressionsThis facility was great. Staff were extremely helpful and friendly.
Stephen N. | Expérience généraleThe computers seem to not show correctly what storage units are available.
Alfredo S. | Premières impressions.
nancy b. | Premières impressionsCheck in went smoothly and the staff were quite efficient/helpful.
TERI M. | Premières impressionsEverything was fine
MARGET A. | Expérience généraleAlways easy to get into my unit. Friendly staff
MARY O. | Expérience généraleVery helpful, knowledgeable and efficient. We were offered a month free storage and the facility are very clean and accessible. Would use them again.
Stephanie R. | Premières impressionsThe truck was available at the time of the reservation and the service was excellent from your personnel.
John H. | Premières impressionsEverything was great except for the rolling door. I could not roll it up by myself. Had to always make sure I had someone with me to help get it up.
Rita W. | Expérience généraleLarry and the other manager were so nice and helpful would come back again if needed. Thank you guys
holly n. | Expérience généraleLarry provides organized crime storing stolen property, ignores sexual harassment. moved out 11,29 I have whitness, yet I'm getting emails my storage in going into lein. This is financial fraud.
Kristina O. | Expérience généraleThe facility was great but your phone and internet services are worthless. Every time we needed help we had to go down to the facility. Once there the service was great. This was very inconvenient .
Pat E. | Expérience généraleI will never use any other company to move EVER AGAIN! I will recommend U-Haul to everyone from now on! They've been more than accommodating with our move. And they have really clean bathrooms too!!
Darlle B. | Premières impressionsGreat job and very happy!
Andrew R. | RéservationThe unit itself was not well lighted.
Patrick H. | Expérience généraleIncredible service.
Shawna R. | Réservationbig problem with dropoff location being changed after I received my contract. Not online during trip so didn't see change of location. Could not change dropoffto uhaul storage that had available unit
Carrie T. | RéservationMy only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.
jayne f. | RéservationCommunication was nonexistent. I was told several times I would receive email notifications about the information I requested and never received any of the information I asked for.
Sam L. | Expérience généralehorrible all around service
Owaiss H. | Expérience généraleYou can go ahead and contact me for the full story. I will be moving our storage out by the end of the month AND I will be leaving a nasty Yelp review. I'm am absolutely furious by how we were treated
Kirsten S. | Expérience généraleWhen I arrived the evening of my return I was unable to get to the storage unit without squishing myself between cars due to the fact that the gate was blocked and no one came to open it...
Owaiss H. | RéservationVery convenient experience. Excellent value. I would improve the entry and exit surfaces of the building doors. Wheels on carts hangup and cause things to fall off cart. Need better communication.
jeffrey s. | Expérience généraleMerci!
David A. | Expérience généraleMerci.
Nadine A. | Expérience généraleGreat facility and staff.
Janet G. | Expérience généraleExcellent Service. There my first go to.
MELVIN B. | Expérience généraleYou guys helped me out tremendously, excellent service from everyone there!!!
Colin D. | Expérience généraleThe facility is well maintained, and has also seen good improvements in the 8 years that I had a storage room. Security is taken seriously here, which isn't always the case elsewhere. Staff is nice.
DANIEL P. | Expérience généraleWith the exception of dealing with the local police, regarding an alarm in the facility was going off, because I was at my unit in the middle of the night, all of my experiences were positive.
Cindy F. | Expérience généraleFantastic customer service at the store.
Jonathan R. | Expérience généraleI was very pleased with the facility and staff. The staff went above and beyond to help me out when I was in a jam. The only drawback was limited space for pulling trailers in and out to load.
Julie T. | Expérience générale