Évaluations des clients U-Haul Storage of Tempe Town Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Tempe Town Lake

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SPENCER S. le

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The gate was left open during the day, homeless people would often find their way in. My stored items were always covered in dirt. The use of a blower pushed shovel fulls of dirt from outside.

Judith Z. le

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I had no issues during the year my things were in storage, the place was clean and the staff was helpful.

Amanda S. le

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I love U-Haul. The only bummer was there wasn't an office with a person working in it where the storage space was. I had to drive to another office to get clerical things taken care of.

stephen m. le

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The communication between your call center and actual locations is terrible. Why only 200 words to complain?.. they did not have the unit I reserved available. The lady was rude and unhelpful. Boooooo

Sabrina J. le

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Eviction even tho I asked for 24 hr unit and this is what I signed up for. I sign up and I'm given no 24 hr access and given incorrect gate access times. I got locked inside gate had to stay inside un

Julia S. le

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Michaela went above and beyond in helping me secure a unit and gain access!! Thank you for making my move so much easier , very much appreciated !!

Jim F. le

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We had to wait 50 minutes at the unit until someone showed up the let us in. We were also charged for an extra month even though I notified them we had moved out. Worst storage experience ever!

brandon c. le

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Mislead on information

CECIL B. le

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Wonderful service, and it was the end of a long day shortly before closing. I have always been pleased with U--Haul but this service was above and beyond duty. Thank you!

Leonard K. le

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Very accomodating and helpful...

JULIE D. le

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The woman that checked me in was amazing! She made everything quick and easy in the middle of a very stressful situation. Many thanks!

Scott S. le

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Great job

Mary Ann j. le

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Like the 24 hour access. The manager was very helpful and accommodatin.

Steven S. le

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the facility is highly occupied and is being run without onsite management. The gate was tampered with and when I called it there was no manager to fix it on site so if I had not fixed it my self

ELLIS M. le

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It was a very convenient location and easy to access.

Kimberly P. le

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Ethan wad a great assistant

Jenna C. le

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easy to access and system entrance and exit worked perfect

Garrett S. le

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Exactly what a storage unit should be. Stress free, secure and accessible. Friendly, helpful and proactive staff.

Tamra R. le

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It was great will use them again

Christina B. le

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Access from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.

Charity T. le

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Charlene and tell were the best during my rental. The location was perfect.

Kyle M. le

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Le client n'a pas laissé de commentaire.

Jonathon S. le

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Le client n'a pas laissé de commentaire.

Mary Ann J. le

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Had to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.

clinton j. le

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Movong out was easy and simple. No inconveniences, interactions with staff were quick & painless, and no time-consuming and extraneous forms or paperwork. Uhaul has been great from movein to moveout

John J. le

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Received good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.

Christopher M. le

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Please recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn’t need them and mentioned to him that I couldn’t figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!

timothy W. le

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TIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.

Ashwin R. le

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Le client n'a pas laissé de commentaire.

Gene R. le

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Real nice. Friendly.

Bosede O. le

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just moved in less than a week. So still looking an observing.

Marion D. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Marcia G. le

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Le client n'a pas laissé de commentaire.

Zwannah H. le

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Le client n'a pas laissé de commentaire.

Ze C. le

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Le client n'a pas laissé de commentaire.

Undrey C. le

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Dennis was great my account was set up in 5 minutes I was set to go.

Dan J. le

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Love this location !

Lisa J. le

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Nice people and nice and clean. I will rent again.

Joseph N. le

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The office staff was Great!!

Tomasz S. le

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This is a very tiny place with limited customer parking, not easy to get in and out.

Christine J. le

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Le client n'a pas laissé de commentaire.

Philip D. le

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The staff were great - made everything easy

Beverly Joseph G. le

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Ethan was amazing to deal with. He went above and beyond to meet my needs. I will use this storage again if I need storage again!

yazmin R. le

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Excellent customer service.

Tim O. le

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Absolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty system

Mariah M. le

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Mr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!

Mollie G. le

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The couple that run the place were super nice and very helpful.

Vanessa N. le

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The owners were friendly and helpful

David H. le

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Everything was perfect.

April b. le

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Immediate service. Easy to use facility. Clean. Thanks.

Colleen C. le

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CLEAN, FRIENDLY, VERY HELPFUL, HIGHLY RECOMMEND!

Paul C. le

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Was looking for a reasonable priced Outside storage for my X8 trailer needed easy access Storage in AZ is tight as they are full 95 percent of the time

david B. le

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Le client n'a pas laissé de commentaire.

janna a. le

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Great place. Easy to get into my storage room.

Andrea I. le

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I’ve used this storage complex two times before this current reservation. Person on phone was very helpful as well as person at complex. Supplied me with a key fob and access card. Very happy!

Hannah B. le

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Ethan and his team have been incredibly accommodating. My main debit card is very finicky and they were always prompt to alert me of any issue. They were more gracious with the time they spent with me

Christina E. le

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Jerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.

Evgeni T. le

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I didn't use this reservation

Leda H. le

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Great customer service!!

Laura M. le

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The Eddya are great people, very friendly and helpful.

Caroline C. le

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Convenient, easy to set up auto payment, easy to check out of unit. Great overall experience.

Robert A. le

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Was fast, effective, and reliable would recommend.

Benet R. le

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Staff went above and beyond to help accommodate my move and needs

Taylor H. le

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AMAZING STAFF! Very friendly and informative. Totally helpful.

Dan J. le

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Ethan was very helpful and professional. I’m coming back to rent a van again on Monday. Thank you Ethan and UHaul

Chase M. le

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Cheaper

DON G. le

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Ethan was very easy to work with and runs a great facility.

Brian S. le

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Le client n'a pas laissé de commentaire.

ADAM R. le

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Mr. Eddy was very helpful

DON G. le

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Le client n'a pas laissé de commentaire.

Dailen R. le

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Only reason why I’m not giving this low stars is because the man that helped me was so nice. I’m just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.

Jennifer e. le

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Great experience from beginning to end. Definitely would use this facility again for storage or rentals.

Jennifer E. le

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Facilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.

Cherissa R. le

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Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Joey L. le

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Great

Kenneth G. le

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Le client n'a pas laissé de commentaire.

Lyn C. le

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Eddy is one of the more conscientious owners i've come across over the years.

Veronica Z. le

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I also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.

Tiffanie B. le

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Le client n'a pas laissé de commentaire.

Domineque D. le

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They gave me wrong addesses, I was lost in a new city, no help on the phone due to long waits and multiple transfers. I will avoid uhaul my next move. Too pricey to be like this.

PAMELA B. le

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They we wonderful and made me feel like there are people in the world that are still good!!!

Nicholas B. le

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When coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.

Ed H. le

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Outstanding customer service! They exceeded my expectations. I will definitely recommend this location. Thank you.

Ronnette Z. le

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The gentleman that waited on me was very helpful and kind. Thank you.

Chris K. le

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Eddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.

Mia M. le

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Upon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.

Kristin H. le

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Convenient and easily accessible

Catherine C. le

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The staff at this location always OUTSTANDING! Kate (Gingerbread Shed)

Arifianti J. le

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Le client n'a pas laissé de commentaire.

Dianne M. le

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Service and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.

Alyssa R. le

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Le client n'a pas laissé de commentaire.

Zach Z. le

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Ethan is very helpful and a good Uhaul employee.

BECKY C. le

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staff was always so great and friendly and i was so happy to have rented here for 3 years. easy to access, they are all about safety and customer service!! highly recommend!

Kuangdi S. le

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Le client n'a pas laissé de commentaire.

Zachary B. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Smooth experience

Kathleen D. le

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Le client n'a pas laissé de commentaire.

DAVID W. le

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We rented a unit at this facility for over 15 years. that speaks to the trust we had in management and the comfort we felt in storing our belongings there.

ERICH B. le

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Great place to store your stuff. Very well managed.

Jo Anne S. le

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Le client n'a pas laissé de commentaire.

Brent J. le

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Great service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.

Mitchelle M. le

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The worst customer experience I’ve ever had!

Jeremy W. le

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Le client n'a pas laissé de commentaire.

Damone D. le

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i would like to thank Ethan who was very helpful

Milton B. le

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Le client n'a pas laissé de commentaire.

david N. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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Ethan and Jerry were always there for questions and assistance; friendly and helpful, good people! I always enjoyed chatting with them when I was on the property. Will miss them!

mariealice K. le

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Very friendly and very efficient staff. Always extremely helpful. It is a very well operated storage. I highly recommend it.

JANELLE L. le

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Le client n'a pas laissé de commentaire.

John J. le

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Very satisfied with the transaction. Service was quick and friendly. Can't think of anything to improve.

DOUG N. le

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Great service and nice facility

Alex S. le

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Jerri and Ethan were helpful and accommodating when I had a special request. They were a refreshing change of pace from my experiences with every other branch I’ve been to in the last 60 days.

Josh L. le

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Le client n'a pas laissé de commentaire.

Kayla D. le

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Le client n'a pas laissé de commentaire.

HATTIE C. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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Le client n'a pas laissé de commentaire.

James H. le

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Ethan was very helpful and exceeded my expectations. Great customer service!

Maurice B. le

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People are great, friendly and helpful. greT Place.

Corinne B. le

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Thank you Mr. Ethan Eddy for your support and assistance with my son's storage needs. I appreciate your professional efficiency and assistance and confirming correct payment. ~Corinne and Sean B

Macario P. le

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Le client n'a pas laissé de commentaire.

Kyle G. le

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The self return on a mobile phone was being very difficult. No where did it say “Return my U-haul” and it went back to dashboard every time i clicked on the order. I had to go inside to get the worker but he was great and efficient!

GREGG H. le

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none

GENGYANG X. le

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Le client n'a pas laissé de commentaire.

janet L. le

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Very nice and helpful in aiding me in selecting a truck and storage unit. Easy return and good communication.

Ed H. le

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Le client n'a pas laissé de commentaire.

Saun M. le

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Le client n'a pas laissé de commentaire.

Paul A. le

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Le client n'a pas laissé de commentaire.

Jeannie M. le

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Great experience. This is my “Go to” for rental needs. The staff are always wonderful!

Jerome L. le

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Le client n'a pas laissé de commentaire.

Jordan B. le

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Le client n'a pas laissé de commentaire.

Adam D. le

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Ethan at this location is outstanding!! Always willing to go the extra mile to make sure things run smooth.

Daniel B. le

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Le client n'a pas laissé de commentaire.

WYNTER F. le

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The staff was friendly and the service was quick. I would come back to this location again!

Massus L. le

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Le client n'a pas laissé de commentaire.

Tony F. le

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The two working here are incredibly cheerful, warm, and pleasant to work with. The entire process of moving is usually pretty draining but their positive and friendly personalities made it a lot better.

katelin E. le

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Le client n'a pas laissé de commentaire.

Maritsa L. le

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Everything was great.

GALEY A. le

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The manager's Mr. and Mrs Eddy were very courteous, and attentive to my needs. Thank you , Galey Anderson

pamela N. le

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Very nice and helpful guy working the office.

Sheila J. le

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Have someone available at the office at all times for pickup and drop off. Waited 30 mins for the person in the office to get back to the office

Barbara V. le

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Great Experience!! Thank You SOO much for making my move so much easier

Kelvin Jun Hao L. le

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Le client n'a pas laissé de commentaire.

BRIAN J. le

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Le client n'a pas laissé de commentaire.

Richard N. le

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The construction next door made it very difficult to find and get in however, the couple that ran it were great!!

Marietta R. le

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Le client n'a pas laissé de commentaire.

Christer F. le

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The young man working the counter that day was very nice and easy going. Made the overall experience a good one.

HEBA S. le

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Le client n'a pas laissé de commentaire.

Jasmine S. le

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Ethan Eddy was very helpful!

Shibin Z. le

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like it!

Tiffany D. le

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Everything was easy, thank you!

Shaheen A. le

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My experience was very very good! Never had any issues. Truck was clean and well maintained. The employee working at that location was very nice and outgoing. Wish all businesses are like UHAUL!

Rachel S. le

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This location has helped me tremendously after a bad experience with a different storage facility. I highly recommend this location, though I do think its entrance is pretty inconvenient, especially when coming from the southside of the road. Still a great experience!

Will H. le

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it ended up being much more expensive than I expected

Craig T. le

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Le client n'a pas laissé de commentaire.