Évaluations des clients U-Haul Storage of West Hazleton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of West Hazleton

Cote générale :

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juan p. | Expérience générale |
Évaluation :

Staff at the u-hual were not professionals and rude. They did not knew about the storage deals, free locks and one month free plus the one way back free truck rental.

krystal p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jillian P. | Expérience générale |
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From my initial move, to the storage of my belongings, I simply could not have asked for a better experience from U-Haul Storage. ( : However, on Sept 26, 2020, moving out of my storage unit, was far from well. I had secured a reservation, with Hazleton U-Haul, days prior to that scheduled move out date. Also, I had indicated that my account not be charged for October's rent, being I would be moved out prior to Oct 2 ( when I would be billed monthly ). Upon arrival that morning, to pick up my moving van, I was informed that my reservation had been cancelled, therefore leaving me with no rental available. I also was given no valid explanation as to why my reservation had been cancelled/removed. Thankfully, this was resolved, despite no offered help from Hazleton staffing, as I was fortunate enough to have secured a moving van through your U-Haul Rental at Forest Hill Inn, for that same day. Your employee was a true gentlemen & went above to aid my situation. Instinct made me re-call Hazleton U-Haul that Monday, to verify that I was taken out your billing system for the month of October. Thankfully, I had called because I had not been dismissed with that scheduled " move out date. " Over the phone, I was then able to proceed with dismissing myself, before the next months rent processed, yet it was the simplicity of the matter, that had I not called, a rent fee would have reflected upon my account. Thank you for your understanding in this matter. If you have any further questions, I can be reached at (570)-956-9024.

Thomas D. | Premières impressions |
Évaluation :

Great storage facility, very helpful staff. A plus.

maryann r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thomas B. | Expérience générale |
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One of the worst experiences I’ve ever had. I reserved and paid for a unit that was locked. I’m not sure if it was rented or uhual didn’t bother taking the locks off. Rude and unhelpful staff at hazleton. They didn’t care we had a 15 ft uhaul truck full and no where to put it. I would never recommend hazleton uhaul to anyone. I have to move twice now because of this and will be using penske even though it costs more. I will say good things about uhaul customer service as they were kind and helpful as well as the general manager who called me.

hector v. | Premières impressions |
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Good!

angela l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

juan p. | Premières impressions |
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I reserved a truck on sunday and asked for the storage unit. Staff told me that they dont work with the suquhanna Blvd. So I waste a day waiting for nothing which monday I went to the storage place and they have a sign saying to contact the u-haul in broad street. I went to the broad street one and the manager did my reservation. At the end I ended up paying 2 days for my uhual truck when I could have just used 1 day instead.

angela l. | Premières impressions |
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Hello! Good service. I wish the storage was clean. It had a lot of dust, it was dirty. Best regards AL

Christen D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DOLORES M. | Online Move In |
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Le client n'a pas laissé de commentaire.

Timothy C. | Premières impressions |
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The storage facility in West Hazleton is amazingly clean and well maintained.

carlos v. | Premières impressions |
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Easy , nice.

Jonathan L. | Expérience générale |
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Overall time while renting was good.Had issue closing unit.Closed unit on 11/09 and have been receiving late notices for two months for unpaid rent due to staff miscommunication on matter.

Jillian P. | Premières impressions |
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Professionalism to the highest extent. Caring is such an old idea, yet U-Haul Storage made it seem brand new!

Michael M. | Premières impressions |
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No problems. Room was clean. Drive right up, drop it off. Great

rita ann d. | Expérience générale |
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Very pleased. Clean unit. Staff friendly.

johnathan d. | Expérience générale |
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No complaints

Peter R. | Premières impressions |
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Great customer service

geralyn k. | Expérience générale |
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Very accommodating very helpful. John was very courteous and professional

cathy g. | Premières impressions |
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John is terrific and very helpful he tries to accommodate all your needs and explains everything perfectly Units r very clean

thomas m. | Premières impressions |
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The property manager John, is great and does an awesome job. It’s Very comforting to know that your stored items are safe.

bertha s. | Premières impressions |
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Friendly and helpful gentleman in the office Space is clean and lock was provided Thank you

Mary S. | Premières impressions |
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John at the storage units is a genuine nice guy and a pleasure to work with

Non reviews have been submitted for this location.

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