Évaluations des clients U-Haul Storage of West Jackson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of West Jackson

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Mariama H. le

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Keep your word about pricing

Patricia F. le

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Y'all R nice and Respectful.No complaints.

Ellis L. le

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Le client n'a pas laissé de commentaire.

Larry T. le

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The gentleman that served me was very professional and knowledgeable of the truck. Great Experience!

Ivy F. le

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I like the ease of checking in and friendly staff.

Lozonnia M. le

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I will use this facility again if needed.

Tracee T. le

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Le client n'a pas laissé de commentaire.

charles S. le

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Internet speed was slow and delayed the checkout process.

Harold L. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Joan T. le

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Very quick and easy. Great folks

Mathew J. le

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Le client n'a pas laissé de commentaire.

Harvey H. le

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Le client n'a pas laissé de commentaire.

Romerra T. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Carl C. le

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To make sure the vehicle is in the condition that it's supposed to be in when a person rents it. If there is a no smoking policy in the vehicles, the rental shouldn't smell like an ashtray once someone rents. I've noted all of this on my app.

joyce M. le

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Make sure the reservation that’s told to customer is kept. I was told I had truck from 2:00 pm until 12:00 pm the next day. I got a call 2 hours before I was scheduled to pick up truck but missed called called back was transferred 3 times only to never get anyone so I went to location and was told they didn’t have a truck for me but so happened while I was there someone cancelled. So you see this was a bad experience and I would not recommend this.

Emily T. le

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Le client n'a pas laissé de commentaire.

Lorraine D. le

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I reserved an auto transport and the employees did not properly secure the straps on the car. We had to stop several times to make sure the car was properly secured.

Shannon M. le

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Le client n'a pas laissé de commentaire.

Jarius B. le

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Great customer service attendant.

Jheidi H. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Monieca M. le

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The employee was very unprofessional, instead of getting the customers out he wanted to chat n flirt. I will never ever use this location again.

Mia T. le

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Le client n'a pas laissé de commentaire.

James W. le

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The CSR was slow and do not appear to very knowledgeable

Anisha R. le

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Le client n'a pas laissé de commentaire.

Ivory J. le

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Le client n'a pas laissé de commentaire.

Clifton M. le

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Le client n'a pas laissé de commentaire.

Jaleel J. le

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Le client n'a pas laissé de commentaire.

James T. le

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great experience

Clifton F. le

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None at this time.

Kameshia H. le

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Cleaner storages. Shorten the wait time.

Shirlean S. le

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When I called on the phone, the person identified herself as "Janice". I asked if she was located at the Hwy 80 location. She said that she was. When I got there I was told that no Janice works there and the person must work at the call center. I don't know why "Janice" lied. The people I spoke to while at the site were very professional. Great local staff!!!

Edwyna N. le

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First of all the truck needed brakes and had the worst ride I ever had then the truck had a half tank of gas when I got it(the man even told me that before I got in the truck). When I brought the truck back on a half tank he said I owed them $15 cause I didn’t fill the truck back to the proper level. I was so upset. I ended up paying the EXTRA money. What a rip off.

Jimmie W. le

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When I picked up the truck we looked at the gas hand and when I returned it the gas hand was in the same place but the guy said it’s was not were it read on the paper

Ebony B. le

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Le client n'a pas laissé de commentaire.

Alfie S. le

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Friendly and knowledgeable staff. I love this location.

Jimmie W. le

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Le client n'a pas laissé de commentaire.

Morris W. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Lenzyetta B. le

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Thanks to the employees for their professional assistance.

ROBERT K. le

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Le client n'a pas laissé de commentaire.

Lenzyetta B. le

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Le client n'a pas laissé de commentaire.

Jasmine T. le

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Too expensive for that facility and it’s so run down. The facility on Hwy 80 is way better. I’m glad I moved my things to the other facility

Sandra M. le

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Le client n'a pas laissé de commentaire.

Amira P. le

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I moved my things into the storage unit and ended up having to trash and sell most of it after a month due to the fact that I was finding roaches and mice in my unit and all my possessions. Regretful!

Alyssa P. le

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Most of the tow dolly's either had inoperable lights or broken pieces or frayed tow straps. Lady working had no idea how to use the computer, that there were different size tow balls, what size I needed, or how to hook it up. Whole renting checkout took an hour and a half longer than it should have due to incompetence

CHRISTY C. le

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Le client n'a pas laissé de commentaire.

cedric R. le

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You all are great

cynthia T. le

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MS GERALDINE WAS VERY KNOWLEDGEABLE AND PATIENT AND HER SMILE NEVER LEFT HER FACE

James T. le

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Le client n'a pas laissé de commentaire.

Stephen H. le

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Le client n'a pas laissé de commentaire.

ATARRUS H. le

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As I was heading to my destination the entire front wheel was shaking having me to be delayed on my trip. I was behind schedule for 2 hours

Tiarra D. le

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Le client n'a pas laissé de commentaire.

Sam C. le

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The product I reserved was not available. I had pay more for a different product.

CHRISTY C. le

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The GM is a good person. However, at return, I sat at the designated return fare for approximately 7 minutes til the CSR backed out in a parked van. He pulled in at other end of building. I waited a little while again til I finally saw the CRS coming up, walking VERY slowly. I waited and the he turned towards the building and started walking to the door. I went to get out of my car. Then he turned around and started coming over. He just stood in front of my car then asked if I was Christy chandler. He then said “you can pull it over there.” I asked him what and he said if I can back it up, back it in. I asked again, where. He said “don’t you see the empty spot by the mailbox, pull over there.” As I was turning around and moving, there were a lot of glass pieces where he wanted to back in at.. I back then trailer all of the way off of the broad, but not my car. The told me back up more. I told him that there was a lot of glass there and didn’t want to pull my car in there. He wanted to argue the facts. He told my that he was standing right there looking at it, and there was no glass. I tried to call Jerrell twice while it was going on. Didn’t answer his cell. Ridiculous

younisia R. le

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Make sure there's someone there at all times to check equipment in or out would be an improvement.

Noel F. le

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Le client n'a pas laissé de commentaire.

James E. le

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Le client n'a pas laissé de commentaire.

brad D. le

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Devin was excellent to work with and very kind!!!

Janis C. le

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Le client n'a pas laissé de commentaire.

James T. le

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Staff maintains good relationship with customer

Kristy P. le

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Le client n'a pas laissé de commentaire.

Sandra D. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Donavon M. le

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1 major issue. Your website is not accurate. Your website allowed me to reserve a pickup truck at a location in my town. When I arrived there the lady said they did not carry pickups there. She called a number and then I was sent to a store that was 9 miles away from where I needed to be. That mileage reflected on my bill. So 18 miles x $.60 = $10+ I could’ve saved had your website been accurate.

carlos H. le

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Le client n'a pas laissé de commentaire.

Ashleya B. le

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Le client n'a pas laissé de commentaire.

Larry J. le

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Le client n'a pas laissé de commentaire.

ANGELA J. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Chaney B. le

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You all are excellent and everything was right on time . Mr Thornton and Great worker. Keep the Good work up.

Joe B. le

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Le client n'a pas laissé de commentaire.

Hertiscene M. le

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No improvement needed, great customer service. Thanks

Janet S. le

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Le client n'a pas laissé de commentaire.

Bob J. le

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Le client n'a pas laissé de commentaire.

danyel H. le

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Love it

Gail T. le

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N/A

shamekia W. le

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The truck I had kelp cutting off and I called the office twice and never got an answer

Amber J. le

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You guys was prompt, clean , and very professional, I would recommend you guys to any one that needed moving services.

James T. le

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Le client n'a pas laissé de commentaire.

Catherine E. le

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Jerrell did a awesome & fast job checking me in.

Mildred N. le

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Le client n'a pas laissé de commentaire.

Marian S. le

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Manager went far and above to be helpful. Would use Uhaul again.

Marian S. le

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Manager was excellent helping me.

Mary G. le

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Le client n'a pas laissé de commentaire.

sedrion B. le

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Give accurate fuel estimates. I was told the vehicle had 7/8 tank of gas when it only had 3/4 tank full

kelly T. le

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Le client n'a pas laissé de commentaire.

Gerrell T. le

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Le client n'a pas laissé de commentaire.

casey M. le

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I’m a single female moving by herself , and went over the miles . When I called to ask questions, the gentleman told me it was cheaper just put the gas how it was . I explained to him I’m a single female and it happens .

Clinton W. le

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Le client n'a pas laissé de commentaire.

Tywanna M. le

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Le client n'a pas laissé de commentaire.

david H. le

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Jerrell Thornton was very efficient and helped through the whole process even though the U-Haul system was down for about an hour and a half he kept his cool and kept me happy

James H. le

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Take care of business /train your people .

James T. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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The staff was extremely helpful and friendly. I have done business with other nearby locations in the past, but this one is the best of them.

Cory W. le

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Le client n'a pas laissé de commentaire.

Eddie R. le

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I noticed that it was leaking power stirring fluid , i kept fluid in it .

Chris C. le

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**Facility was messy, old, unkept. Unorganized- ordered a hand truck, had to look through 6 trucks and never found one **Trailer parking area made you block the road when hooking up...it held water and was muddy. **Attendant was slow, and cumbersome in the computer system **After driving 4 hours to pick up the trailer, they called when I was 5 miles out and said they didn't have a trailer- luckily one was returned within the hour **I rented the trailer at a convenient location online, with confirmation, then was told the day before I had to pick it up another 30 miles away... **Very last minute, unorganized...

Latanya H. le

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Need more driving space

Cassetta M. le

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I moved out April 2018 Not January 2019 so let’s not lie about that I told the associate over the phone last year that I didn’t want the items in storage so January 2019 that’s false. I’m not sure why

CONSTANCE L. le

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The service was good BUT the Uhaul was horrible. It was making noises on the driver side (sound like it was by the wheel), steering wheel shaking, one head light, door panels off passager, door knob off drive window handle and it was smoking.

STEVIE B. le

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Le client n'a pas laissé de commentaire.

Jamonique W. le

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Le client n'a pas laissé de commentaire.

James T. le

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Nice and appreciative

Kimberely B. le

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Keep up the good work

jennifer b. le

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I have no complaints... my daughter is a Jackson State student but we’re from Michigan so I left some of her items in storage there. Everything worked out fine no problems. 👍🏽 Thank you

geraldine h. le

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The employees were excellent. patient and just walked me through procedures and all being my first time. Thank You so much. Geraldine haslett

deandra h. le

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Thanks for everything!!