Évaluations des clients U-Haul Storage of West Jackson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of West Jackson

Cote générale :

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DeAnthony W.
Évaluation :

Nothing

YOLANDA D.
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The only thing I don't like is you sign up for mobile pick up and it doesn't work and they put the information in the person name that is driving and it should be.

EHAB S.
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Friendly staff and quick

TRINITI T. | Expérience générale |
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I loved the whole staff they were very kind and friendly and made my experience worthwhile. If I ever need another storage unit I would choose them!

NORMAND P.
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This place did a fantastic place considering that they didn't know we were renting from them until we got there. We booked at the U-Haul at the U-Haul on Broadway St. in Clinton because it was closer to home. We get there and there is no truck and told us from our reservation number that's it's in Jackson. I have it in my hand saying otherwise. As my husband is driving I get an email saying our truck will be ready at10:30. It comes down to that the Clinton place didn't do their jobs and the person wasn't very friendly. The guy at the Jackson place was amazing and was awesome considering he didn't know we were coming until it popped up on his computer while looking for our name. We would use this place in Jackson again before the one in Clinton.

JAMES T.
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Le client n'a pas laissé de commentaire.

Marquita S.
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This experience was a great one for me.

NIKISHIA W.
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Le client n'a pas laissé de commentaire.

Danyel H.
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Le client n'a pas laissé de commentaire.

Candi M.
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EXCELLENT ASSISTANCE AND CUSTOMER SERVICE!!!

Danyel H.
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Le client n'a pas laissé de commentaire.

SHELIA S.
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Le client n'a pas laissé de commentaire.

KIRKLIN J.
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The tire was low when we received it and the gas cap wouldn't properly fasten into the gas tank. The inside of the truck had trash and debri in it from the previous customer who used the truck.

THOMAS F.
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Le client n'a pas laissé de commentaire.

Veronica B.
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Le client n'a pas laissé de commentaire.

MAXINE B.
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The truck inside was generally clean but muddy in the driverside floorboard and on the tires and truck outside. Photo feature wasn't working on the app but customer service was very good.

Shunta P. | Expérience générale |
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The whole crew was excellent and helpful

WILLIAM S.
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Le client n'a pas laissé de commentaire.

BRENDA H.
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Excellent customer service

JAMES T.
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Grea location to do business wtht

JoAnne D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Damion B.
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I received a truck with the mirror loose and was charged over $300 for repairs on their faulty equipment. Not worth it at all.

FREDRICK L.
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Le client n'a pas laissé de commentaire.

CANDACE C.
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Have the truck maintenanced (had low psi in back tires), the check engine light stayed on and it had less than half a tank of gas in it when I initially got in the truck.

Michael R.
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Le client n'a pas laissé de commentaire.

CURTIS S.
Évaluation :

The manager is on a brink of a discrimination lawsuit. The first time that I utilize the service I had place a reservation. The manager gave me a call to discuss the reservation. He literally grilled me asking me my reasons of renting for 24 hours instead of 4 hours as he suggested even thought I am the paying customer. He further tried to dictate the manner of my move to maximize his profits with total disregards for any reasonings of my own plans. Unfortunately the 19.95 truck that I rented did not have a ramp to load heavier appliances. I was able to return the rental at closing time that same day. The manager was at the location. I explained to him that I will be back to patronize the business in a couple weeks so that I can complete my move. I did just that. Setting up another reservation and this time for the proper truck to move my appliances. Yet again the manager was displeased that I paid for a 24 hr rental. By me using the truck a couple weeks before he began to grill me the customer about the nature of my business of renting yet another truck that's traveling to the same address. His well trained thought process is that no one in America take more than a day to move. Real professional right. He then began to ask me for a lease or a utility bill. This is when I began to inform the manager that he is attempting to infringe on my Constitutional Rights. All the documentations that UHaul needed for me to rent was summited and or in hand such as valid licenses debt card or cash literally everything. But this did not satisfy me manager. After yet another vigorous conversation he finally gave me the key. As I'm waiting for a family member to drive my personal vehicle from the premises he approached me yet again. Now I was feed up. He then stated to me that he do not feel comfortable renting me a truck. I explained to the manager that he is discriminating and I want him to be aware of it. His response was that he talks to everybody in the same manner. I then educated the manager on business ethics. Only after I reminded him that I spoke with him after the first rental and told him I will rent again is when he backed down. He was making accusations as if I was doing something sinister with the truck. I felt very disappointed disrespected and embarrassed. My total miles for both rentals was 8 miles. Yes 4 miles per rental. How am I going to run of to another state as he keep saying in 4 miles. This is why I will never returned. I don't like being discriminated and tiers of it. I have to teach my son everyday that it's hard to be a African American these days. Just a message to that manager how is also African American all black people are not criminals and scammers. Some of us work really hard to get where we are and are productive people in America

Kaswana M.
Évaluation :

The inside of both the front and back of the truck were very dirty. I reserved a dolly, and UHAUL called to notify me they were out of dollys (I thought that was the purpose of reserving). Also, I reserved a truck at a different location and wasn't notified that they transferred my reservation to this location until I made it to the original location. Transferring locations made me have to pay more for mileage. I would not recommend UHAUL to anyone.

JOSHUA O.
Évaluation :

The wait time, they had customers waiting and their was enough staff to assist.

Gladys C.
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Le client n'a pas laissé de commentaire.

Sonja R.
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Le client n'a pas laissé de commentaire.

KELVIN L.
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Le client n'a pas laissé de commentaire.

RUMEAL B.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Kiara W.
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Le client n'a pas laissé de commentaire.

JOEL H.
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Le client n'a pas laissé de commentaire.

Stevie B.
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Le client n'a pas laissé de commentaire.

ROBERT B.
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Le client n'a pas laissé de commentaire.

REGINALD S.
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The manager was very professional and friendly

ERIC W.
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Le client n'a pas laissé de commentaire.

Allen B.
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Significantly lower per mile fee. Rented the small 10 foot truck to pick up a washer and dryer I recently bought. Rental fee of $19.95 is very responsible but to go from Byram to Flowood a 3 hour rental cost me $72 and some change. Outrageous I will not be renting from Uhaul in the future I can promise that!

Hattie G.
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Le client n'a pas laissé de commentaire.

Carl W.
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Le client n'a pas laissé de commentaire.

Tamika C.
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I was overcharged. They charged me for fuel when I put more more fuel in the truck that was in it when I got it. I'm not happy. I returned the same day and still charges to much.

BEVERLY ANN W.
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Area was poorly secured and not clean at all rats in the building

LAMARCUS W.
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Follow through with what you tell the client

James T.
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Le client n'a pas laissé de commentaire.

BRITTANY B.
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Le client n'a pas laissé de commentaire.

Winford L.
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Le client n'a pas laissé de commentaire.

Gerald D.
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Le client n'a pas laissé de commentaire.

Andrea R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Douglas C.
Évaluation :

You can start by allowing the “customer” to pick up their rental at the location that was selected and confirmed in the reservation. Myself, and likely most customers, pick certain locations for a reason. If, for whatever reason, the reserved vehicle is not at the proper location for the scheduled pick up time, that should NOT be the customer's problem. Hire some dang drivers and get the rental to the proper place! I spent close to 1,000 dollars with UHaul over a 3 week period recently, but I am done. Maybe this advice will help with future customers.

dwayne Y.
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Le client n'a pas laissé de commentaire.

Lefonzo D.
Évaluation :

Nothing

James T.
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Le client n'a pas laissé de commentaire.

HEATHER G.
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Le client n'a pas laissé de commentaire.

Jon L.
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Le client n'a pas laissé de commentaire.

Ryan H.
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As a customer having to drive to another location to go get my equipment separate from the truck was an inconvenience. Friendly service but due to the above fact it felt like a very shotty venture.

Cresandra W.
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Very clean establishment and friendly atmosphere. Customer service was on point. Will definitely do business with this location again.

CHARLES M.
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Le client n'a pas laissé de commentaire.

Tynarius F.
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Le client n'a pas laissé de commentaire.

angela L.
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There was no air conditioning in the uhaul and the ramp kept getting stuck when we were trying to put it back.

COLEMAN P.
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Le client n'a pas laissé de commentaire.

TC W.
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Just be nice and courteous.

Donnell T.
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Le client n'a pas laissé de commentaire.

Heather C.
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Le client n'a pas laissé de commentaire.

David O.
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Le client n'a pas laissé de commentaire.

Rodney D.
Évaluation :

service provider was professional safe and customer centric. Thanks, Rod

QUINETRICE M.
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Will be back

Mia B.
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Le client n'a pas laissé de commentaire.

MALCOLM S.
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Le client n'a pas laissé de commentaire.

Lakesha V.
Évaluation :

The was by far the worst U-Haul experience I've ever had. I reserved 8a-12p. I arrived only to find out the store didn't open until 9a. I was still expected to return the truck at 12p. This was an inconvenience, not my fault. And not acknowledged.

DEONTIA L.
Évaluation :

Make sure you have storage rooms for a person when coming from out of town

NANCY B. | Expérience générale |
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The staff was helpful, and everything was neat and clean. My furniture was put in a well secured place , but when i got most of it to my home it were mildew on most of it. Wasnt very happy about it.

DONTE W.
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Le client n'a pas laissé de commentaire.

Mardina J.
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Le client n'a pas laissé de commentaire.

Lissa C.
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Le client n'a pas laissé de commentaire.

Devea S.
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Le client n'a pas laissé de commentaire.

Kenny C. | Expérience générale |
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The only thing that i didnt like,That unite was alittle high in cost i thought,but other than i like it.

JOYCE B.
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Le client n'a pas laissé de commentaire.

Kamiesha C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Carolyn J.
Évaluation :

Your staff provided excellent and professional services. They were able to address and answer all of my questions and concerns immediately.

Andray P.
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Le client n'a pas laissé de commentaire.

almetia A.
Évaluation :

This review is based on my experience at the uhual on northview in north jackson... The worse experience ever ...The man on duty did not want me coming in the store. He wanted me to fo the pickup online lied and said a dolly was on the truck. I got all The way to clinton when i realized it wasnt... i called back in and a lady advised me to go back .. i got back there no dollies . I then went to this location were antonio helped me . He charged me 60 dollars and i was told to bring it back to that location . After arriving back at northview i was placing the dolly in my car and the man on duty came up to me and instructed me to leave it there. I had to then call and get the dolly charge removed .. long story short i will never you the company again or recommend anyone to as well ... unprofessional, failure to communicate

CASSANDRA B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kennicia C.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

scarlett H.
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Just keep doing what you are doing!!. No complaint my way lol.

marquita W.
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The online process was a breeze and the guy that checked me and out was extremely pleasant

PERIMPAJOTHY G.
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I had booked to pick up the van at 4181 Northview Dr Jackson, MS 39206. I got there at 4:15pm. The store agent told me that the van was not at this location yet. I called customer service. They told me that the van was at 1414 Gibralter Dr. It was not going to be at Nothveiew Dr and i could pick it up at 1414 Gibralter Dr. I had to drive 10miles each way to pick up and drop off. Not what i expected plus i had to pay 20 miles in milage.

laqeette B.
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Le client n'a pas laissé de commentaire.

Pedro P.
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Great customer service by Mr Howard. Went over and beyond to make sure I was satisfied.

Phillip E.
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Remodel

Todd V.
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Le client n'a pas laissé de commentaire.

Tony F.
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Le client n'a pas laissé de commentaire.

kevin D.
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Location was fine. Issue was we originally were to pick up at a location closer to our needs only to drive to get it and we were unable to pick up due to a lighting issue then had to make new arrangements and drive way out if our way to get what we needed

Lanzell H.
Évaluation :

??

David A.
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Le client n'a pas laissé de commentaire.

William L.
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No problems experienced. Everything g worked fine. Staff was friendly.

Nakiah Nancy B.
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Le client n'a pas laissé de commentaire.

john K.
Évaluation :

Keep up the good work

Betty M.
Évaluation :

Every thing was good

Calandra D.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S.
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Sales person was nice and quick I was on a time frame and it went as I plan

edgar J.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Le client n'a pas laissé de commentaire.

Shonda B.
Évaluation :

U-haul had what I needed at a reasonable price with the insurance included. Thank you for prompt service and durable equipment. I was able to get a refund as well. Awesome job, guys!!

Chara R.
Évaluation :

Le client n'a pas laissé de commentaire.

kathleen T.
Évaluation :

I reserved my U-Haul with Leathia. Picking it up, it was clean, full of gas and everything was explained in detail. She was friendly, professional and made my experience a lot easier during an already trying time on top of moving! Excellent job!!!

Chara R. | Premières impressions |
Évaluation :

I was quoted one price, and was able to make a reservation over the phone... but once I got to the location my reservation/quote didn’t matter. They charged me whatever price the computer said. No one could give me a reason as to why my quote/reservation wasn’t honored.

Antonio T. | Premières impressions |
Évaluation :

Great customer service

Sandra J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ivy F. | Premières impressions |
Évaluation :

I like the ease of checking in and friendly staff.

Lozonnia M. | Expérience générale |
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I will use this facility again if needed.

Lenzyetta B. | Expérience générale |
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Thanks to the employees for their professional assistance.

Jasmine T. | Expérience générale |
Évaluation :

Too expensive for that facility and it’s so run down. The facility on Hwy 80 is way better. I’m glad I moved my things to the other facility

Amira P. | Expérience générale |
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I moved my things into the storage unit and ended up having to trash and sell most of it after a month due to the fact that I was finding roaches and mice in my unit and all my possessions. Regretful!

cynthia T. | Premières impressions |
Évaluation :

MS GERALDINE WAS VERY KNOWLEDGEABLE AND PATIENT AND HER SMILE NEVER LEFT HER FACE

Marian S. | Premières impressions |
Évaluation :

Manager went far and above to be helpful. Would use Uhaul again.

Cassetta M. | Expérience générale |
Évaluation :

I moved out April 2018 Not January 2019 so let’s not lie about that I told the associate over the phone last year that I didn’t want the items in storage so January 2019 that’s false. I’m not sure why

jennifer b. | Expérience générale |
Évaluation :

I have no complaints... my daughter is a Jackson State student but we’re from Michigan so I left some of her items in storage there. Everything worked out fine no problems. 👍🏽 Thank you

geraldine h. | Expérience générale |
Évaluation :

The employees were excellent. patient and just walked me through procedures and all being my first time. Thank You so much. Geraldine haslett

deandra h. | Expérience générale |
Évaluation :

Thanks for everything!!

Non reviews have been submitted for this location.

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