Customer Reviews for U-Haul Storage of West Jackson

458 évaluations

1414 Gibralter Dr   Jackson, MS 39204
(S Of Hwy 80)

(601) 372-5764

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(601) 372-5764

1414 Gibralter Dr
Jackson, MS 39204
(S Of Hwy 80)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

JANICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENELL M. 
Évaluation :
5

Best Customer service ever!

SUNIORA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishaun M. 
Évaluation :
1

I had a hard time one person told me one thing and got their it was poor service I will not rent a truck their agine!!!!

Terri H. 
Évaluation :
3

I reserved reservations online , than by phone but when I made it to the location the day of pickup. The representative stated they didn't have a truck the size in my reservations. I was given a 10 inch uhaul instead of 26 and so that in turn cause me to make several trips. There is a break down in communication and it adds stress to the customers.

ELNORA H. 
Évaluation :
5

Great experience

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE R. 
Évaluation :
5

The same you did for me

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMKEIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamesia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY H. 
Évaluation :
5

Just being there

DIETRICH T. 
Évaluation :
2

The lady at the front desk for as nice as she could be. But she had told me one price the charged me a different price even after I had told her I couldn't afford it. I was supposed to get a big truck but instead they down graded me to a smaller truck and tried to tell me they upgrade my truck. Then the milage on the truck was off from the milage on the contract. But like I said the lady was as friendly as anyone has ever been to me.

BILLY P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
5

They were so professional and everything went very smooth... would definitely use this lication for all future services needed

LELA L. 
Évaluation :
5

The guy that helped me was extremely helpful. He helped me get the car dolly hooked up to the truck.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACHELLE C. 
Évaluation :
4

Make sue the vehicle is cleaned for the next customer. I had to clean it out before I could even drive it. It was wreaked with cigarette ashes & butts along with either dog or cat hair. With everything going on with Covid-19 I really was ultimately disgusted with that part of my rental. Had I had any other option I would have left it there & there was only 1 employee there at the time on a Friday, I didn't want to make his day any worse.Other than that everything was fine.

MELISSA B. 
Évaluation :
5

Antonio went above and beyond to make sure I receive the great experience. No internet and bathroom at the location did not stop him from being a true professional and go above beyond to me my needs.

RICHARD L. 
Évaluation :
2

I was charged for fuel that when they got the truck it was a tad bit above empty and I brought it back like it was. I went to Lowe's and it was not clean there was a dirty napkin in there a board and no moving equipment that I needed.

ADENNA C. 
Évaluation :
4

Nothing needed to improve

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Just keep up the good work.

KESHA J. 
Évaluation :
4

To me, everything was fine.

RAYMOND T. 
Évaluation :
5

The sales people where very professional and courteous!

Christa G. 
Évaluation :
2

Put the wrong location on our paperwork so we had to pay a wrong drop off fee. Ended up having to pay it even though it wasn't our fault. On top of that they weren't helpful at all & kept repeating themselves. Very unprofessional & rude. Don't recommend.

HALEE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY F. 
Évaluation :
5

NOTHING AT THIS TIME. MY OVERALL EXPERIENCE WAS GREAT. THE PROFESSIONALISM OF THE STAFF WAS GREAT AND THE CLEANLINESS OF THE BUILDING BOTH INTERIOR AND EXTERIOR WAS GREAT.

BRENDA D. 
Évaluation :
3

The truck window was off track. I called and mentioned it and was offered a new truck. The truck mileage meter was completely off while driving. Stating that I had over 600 and something miles when I only did around 90 something. Overall it was an okay dealing.. but I wouldn't refer to a friend.

SHALONDA R. 
Évaluation :
4

Rien

DeAnthony W. 
Évaluation :
5

The only thing I don't like is you sign up for mobile pick up and it doesn't work and they put the information in the person name that is driving and it should be.

YOLANDA D. 
Évaluation :
5

Friendly staff and quick

EHAB S. 
Évaluation :
5

I loved the whole staff they were very kind and friendly and made my experience worthwhile. If I ever need another storage unit I would choose them!

TRINITI T.  |  Expérience générale 
Évaluation :
5

This place did a fantastic place considering that they didn't know we were renting from them until we got there. We booked at the U-Haul at the U-Haul on Broadway St. in Clinton because it was closer to home. We get there and there is no truck and told us from our reservation number that's it's in Jackson. I have it in my hand saying otherwise. As my husband is driving I get an email saying our truck will be ready at10:30. It comes down to that the Clinton place didn't do their jobs and the person wasn't very friendly. The guy at the Jackson place was amazing and was awesome considering he didn't know we were coming until it popped up on his computer while looking for our name. We would use this place in Jackson again before the one in Clinton.

NORMAND P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

This experience was a great one for me.

Marquita S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIKISHIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyel H. 
Évaluation :
5

EXCELLENT ASSISTANCE AND CUSTOMER SERVICE!!!

Candi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELIA S. 
Évaluation :
2

The tire was low when we received it and the gas cap wouldn't properly fasten into the gas tank. The inside of the truck had trash and debri in it from the previous customer who used the truck.

KIRKLIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica B. 
Évaluation :
3

The truck inside was generally clean but muddy in the driverside floorboard and on the tires and truck outside. Photo feature wasn't working on the app but customer service was very good.

MAXINE B. 
Évaluation :
5

The whole crew was excellent and helpful

Shunta P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Excellent customer service

BRENDA H. 
Évaluation :
5

Grea location to do business wtht

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnne D.  |  Premières impressions 
Évaluation :
2

I received a truck with the mirror loose and was charged over 300 $for repairs on their faulty equipment. Not worth it at all.

Damion B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDRICK L. 
Évaluation :
3

Have the truck maintenanced (had low psi in back tires), the check engine light stayed on and it had less than half a tank of gas in it when I initially got in the truck.

CANDACE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

The manager is on a brink of a discrimination lawsuit. The first time that I utilize the service I had place a reservation. The manager gave me a call to discuss the reservation. He literally grilled me asking me my reasons of renting for 24 hours instead of 4 hours as he suggested even thought I am the paying customer. He further tried to dictate the manner of my move to maximize his profits with total disregards for any reasonings of my own plans. Unfortunately the 19,95 truck that I rented did not have a ramp to load heavier appliances. I was able to return the rental at closing time that same day. The manager was at the location. I explained to him that I will be back to patronize the business in a couple weeks so that I can complete my move. I did just that. Setting up another reservation and this time for the proper truck to move my appliances. Yet again the manager was displeased that I paid for a 24 hr rental. By me using the truck a couple weeks before he began to grill me the customer about the nature of my business of renting yet another truck that's traveling to the same address. His well trained thought process is that no one in America take more than a day to move. Real professional right. He then began to ask me for a lease or a utility bill. This is when I began to inform the manager that he is attempting to infringe on my Constitutional Rights. All the documentations that UHaul needed for me to rent was summited and or in hand such as valid licenses debt card or cash literally everything. But this did not satisfy me manager. After yet another vigorous conversation he finally gave me the key. As I'm waiting for a family member to drive my personal vehicle from the premises he approached me yet again. Now I was feed up. He then stated to me that he do not feel comfortable renting me a truck. I explained to the manager that he is discriminating and I want him to be aware of it. His response was that he talks to everybody in the same manner. I then educated the manager on business ethics. Only after I reminded him that I spoke with him after the first rental and told him I will rent again is when he backed down. He was making accusations as if I was doing something sinister with the truck. I felt very disappointed disrespected and embarrassed. My total miles for both rentals was 8 miles. Yes 4 miles per rental. How am I going to run of to another state as he keep saying in 4 miles. This is why I will never returned. I don't like being discriminated and tiers of it. I have to teach my son everyday that it's hard to be a African American these days. Just a message to that manager how is also African American all black people are not criminals and scammers. Some of us work really hard to get where we are and are productive people in America

CURTIS S. 
Évaluation :
2

The inside of both the front and back of the truck were very dirty. I reserved a dolly, and UHAUL called to notify me they were out of dollys (I thought that was the purpose of reserving). Also, I reserved a truck at a different location and wasn't notified that they transferred my reservation to this location until I made it to the original location. Transferring locations made me have to pay more for mileage. I would not recommend UHAUL to anyone.

Kaswana M. 
Évaluation :
3

The wait time, they had customers waiting and their was enough staff to assist.

JOSHUA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sonja R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUMEAL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

The manager was very professional and friendly

REGINALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
3

Significantly lower per mile fee. Rented the small 10 foot truck to pick up a washer and dryer I recently bought. Rental fee of 19,95 $ is very responsible but to go from Byram to Flowood a 3 hour rental cost me 72 $and some change. Outrageous I will not be renting from Uhaul in the future I can promise that!

Allen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hattie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
1

I was overcharged. They charged me for fuel when I put more more fuel in the truck that was in it when I got it. I'm not happy. I returned the same day and still charges to much.

Tamika C. 
Évaluation :
1

Area was poorly secured and not clean at all rats in the building

BEVERLY ANN W. 
Évaluation :
2

Follow through with what you tell the client

LAMARCUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRITTANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winford L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea R.  |  Expérience générale 
Évaluation :
2

You can start by allowing the “customer” to pick up their rental at the location that was selected and confirmed in the reservation. Myself, and likely most customers, pick certain locations for a reason. If, for whatever reason, the reserved vehicle is not at the proper location for the scheduled pick up time, that should NOT be the customer's problem. Hire some dang drivers and get the rental to the proper place! I spent close to 1 000 dollars with UHaul over a 3 week period recently, but I am done. Maybe this advice will help with future customers.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwayne Y. 
Évaluation :
5

Rien

Lefonzo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon L. 
Évaluation :
3

As a customer having to drive to another location to go get my equipment separate from the truck was an inconvenience. Friendly service but due to the above fact it felt like a very shotty venture.

Ryan H. 
Évaluation :
4

Very clean establishment and friendly atmosphere. Customer service was on point. Will definitely do business with this location again.

Cresandra W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tynarius F. 
Évaluation :
5

There was no air conditioning in the uhaul and the ramp kept getting stuck when we were trying to put it back.

angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLEMAN P. 
Évaluation :
5

Just be nice and courteous.

TC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

service provider was professional safe and customer centric. Thanks, Rod

Rodney D. 
Évaluation :
5

Will be back

QUINETRICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM S. 
Évaluation :
1

The was by far the worst U-Haul experience I've ever had. I reserved 8a-12p. I arrived only to find out the store didn't open until 9a. I was still expected to return the truck at 12p. This was an inconvenience, not my fault. And not acknowledged.

Lakesha V. 
Évaluation :
5

Make sure you have storage rooms for a person when coming from out of town

DEONTIA L. 
Évaluation :
3

The staff was helpful, and everything was neat and clean. My furniture was put in a well secured place , but when i got most of it to my home it were mildew on most of it. Wasnt very happy about it.

NANCY B.  |  Expérience générale 
Évaluation :
5

The only thing that i didnt like,That unite was alittle high in cost i thought,but other than i like it.

Kenny C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamiesha C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA B.  |  Expérience générale 
Évaluation :
3

I was quoted one price, and was able to make a reservation over the phone... but once I got to the location my reservation/quote didn't matter. They charged me whatever price the computer said. No one could give me a reason as to why my quote/reservation wasn't honored.

Chara R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Antonio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J.  |  Premières impressions 
Évaluation :
5

I like the ease of checking in and friendly staff.

Ivy F.  |  Premières impressions 
Évaluation :
4

I will use this facility again if needed.

Lozonnia M.  |  Expérience générale 
Évaluation :
4

Thanks to the employees for their professional assistance.

Lenzyetta B.  |  Expérience générale 
Évaluation :
2

Too expensive for that facility and it's so run down. The facility on Hwy 80 is way better. I'm glad I moved my things to the other facility

Jasmine T.  |  Expérience générale 
Évaluation :
1

I moved my things into the storage unit and ended up having to trash and sell most of it after a month due to the fact that I was finding roaches and mice in my unit and all my possessions. Regretful!

Amira P.  |  Expérience générale 
Évaluation :
5

MS GERALDINE WAS VERY KNOWLEDGEABLE AND PATIENT AND HER SMILE NEVER LEFT HER FACE

cynthia T.  |  Premières impressions 
Évaluation :
5

Manager went far and above to be helpful. Would use Uhaul again.

Marian S.  |  Premières impressions 
Évaluation :
1

I moved out April 2018 Not January 2019 so let's not lie about that I told the associate over the phone last year that I didn't want the items in storage so January 2019 that's false. I'm not sure why

Cassetta M.  |  Expérience générale 
Évaluation :
4

I have no complaints... my daughter is a Jackson State student but we're from Michigan so I left some of her items in storage there. Everything worked out fine no problems.  Thank you

jennifer b.  |  Expérience générale 
Évaluation :
5

The employees were excellent. patient and just walked me through procedures and all being my first time. Thank You so much. Geraldine haslett

geraldine h.  |  Expérience générale 
Évaluation :
5

Thanks for everything!!

deandra h.  |  Expérience générale 
Non reviews have been submitted for this location.

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