Le client n'a pas laissé de commentaire.GERARD O.
Customer Reviews for U-Haul Storage of West Seattle
Pour nous contacter
Seattle, WA 98126
(@ Morgan St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JESSICA F.
The staff now is so much better and nicer and more prompt than former staff! Hopefully it stays this was because they are great! I may actually re t more now for moving sokuti8than try to do it on my own because they made it so much easier and were so much quicker and nicer.SASKIA S.
Excellent team. Quick to help problem solve and get me on the road. Fast and efficient drop off when done. AWESOME THANK YOUHans L.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Derrick C.
The two gentlemen (?!) I had contact with were condescending, rude and uncooperative.Julie N.
I wish you had customer parking.JOSEPH M.
Elevator was broken and gates were lockedAlex K. | Online Move In
Le client n'a pas laissé de commentaire.Haley L.
Le client n'a pas laissé de commentaire.peter p. | Expérience générale
The charged me for 2 gallons of gas e en though I brought it back 1/4 tank over.MESHA F.
Improvement?! NOTHING What I'm trying to say with that is ... Nothing to improve because the customer service and maintenance on the rental was EXCELLENT Just want to give a big thank you to the staff in the morning who gave me above and beyond service and also to the mid shift and closing shift employees. Cheers!!! ðŸ'ðŸ'ŒðŸ˜ANTONIO C.
Le client n'a pas laissé de commentaire.SUSAN S.
Le client n'a pas laissé de commentaire.TERRY J.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.elizabeth o. | Expérience générale
Le client n'a pas laissé de commentaire.HUNG S.
Le client n'a pas laissé de commentaire.ISRAEL J.
helpful staffIGOR B.
horrible customer service....RUDE, BOSSY and they changed all the details of our RESERVATION...what is the point of a Reservation if Bossy changes it all. On top of that, our flight was delayed to get in and Mr. Bossy told us we had a 15 minute window to pick up the van or it would be rented to someone else....WHY OH WHY do you take a deposit if there is a 15 minute window on a 5 day one way rental? Plus changing the drop site that the website allowed me to book is no good either.....the counter person had the girl behind me in tears she was so rude.... DO NOT EVER USE THIS LOCATION AND EVEN USING UHAUL IS UP FOR GRABS!Megan G.
Very clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.Megan E. | Expérience générale
It's not very clear that you are not meant to park (regular cars) in the lot... I have done it before when there are not too many trucks there and it doesn't seem like it's an issue or that the staff really mind. I would not park if it seemed very busy/full of trucks/etc. Overall it is a nice/clean location, the storage units are very good. I didn't have any problems I can think of.Megan E.
Inspect the equipment before it goes out.MATTHEW M.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.kevin K.
Le client n'a pas laissé de commentaire.Kevin W.
Pre-check, check in and check out were a breeze, the van was in good condition and clean. My only disappointment was that the van didn't have a ramp. I thought they all came with ramps.Karen A.
Le client n'a pas laissé de commentaire.LYNN K.
I can't remember the guy's name who helped me.....but have to say he was great. Totally on it. Super fast and efficient and attentive and kind. Thank you! Thank him!steven G.
Le client n'a pas laissé de commentaire.Ciera B.
Le client n'a pas laissé de commentaire.ELIZABETH O.
Le client n'a pas laissé de commentaire.Paul M.
Check In and check out was easy. Very good experience bANDREW M.
Le client n'a pas laissé de commentaire.kimberly l. | Expérience générale
everything went absolutely perfectly. My expectations were exceeded for sure!JONATHAN M.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.sasha L.
$$$ appeared rebuild gas tank...unable to pump more than 17cents @ a time due to pump sensors.CHRISTOPHER C.
Customer service needs some work. Rude indeedJames L.
I answered N/A to the second question because I didn't go inside.Julie N.
Your phone system is kinda crazy. I couldn't get a hold of you guys for a while. I took a chance and went in-person. Very friendly once I got there.JUAN M.
I was impressed with our check-in experience, very friendly, polite, and efficient. The person at the counter was especially helpful and professional, made sure we had everything we needed, and it stood out as the best in-person service experience we've had at this location. Merci.SABRINA B.
Customer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.elizabeth o. | Premières impressions
Convenient but there was a puddle in our unit upon arrivalChristine G. | Online Move In
Le client n'a pas laissé de commentaire.THOMASJOSEPH JR N.
It's hard to get in and out of possibly because of the city location. It is not clean. If I had another option I would have went elsewhere. However, it seems secure and the personal were extremely helpful including the manager, Danielle and Paul.Kealan A.
The staff were all great - very friendly and courteous. The truck I rented was very clean, but needed to be jumped twice, which was very inconvenient. I would be willing to use their services again but would hope not to have the same equipment issues.Patrick P.
Le client n'a pas laissé de commentaire.TODD D.
Very professionalJOSEPH ALFRED A.
Le client n'a pas laissé de commentaire.SHAWN PATRICK S.
Le client n'a pas laissé de commentaire.DAVID W.
Carla was very nice and helpfulPeter E. | Premières impressions
Only demerit was that the exterior of van was dirty â€" though the interior was very clean. Suggest more frequent washing. Staff were very efficient and helpful. Overall a quite positive experience.STEPHEN P.
Le client n'a pas laissé de commentaire.Tom H.
Le client n'a pas laissé de commentaire.peter p. | Premières impressions
the vehicle I was given, had the catalytic converter removed, the person in the office stated there was no replacement vehicle available, as it was a Saturday, and though he could try call around to other sites, it would take a while, if they could find a replacement or I should just use the vehicle with ear plugs, I was not impressed with this customer service. This should have been checked before I picked up the vehicle at noon. I had people booked to help move, and could not wait hours for replacement. The noise of an un-muffled engine produced over 100 db inside the cab. When I returned the vehicle, I spoke to Phat who was very surprised to learn the vehicle was released to me, he acknowledged, that it was not a vehicle he would recommend for service. I appreciated his level of customer service and said he would have the General Manager call to make this right. That was the type of customer service i expected from the start, and not the first person I spoke too, who had the "deal with it" attitude.Ian D.
Le client n'a pas laissé de commentaire.Charles B.
No suggestions.Karen K.
Reed and his team rock.Lanise K.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.GEORGIA C.
front desk was not attended so pickup took longer than expected - there were 3 people waiting for service and no staff at any of the counters or around.Alexander G.
Le client n'a pas laissé de commentaire.SEAN MICHAEL M.
Le client n'a pas laissé de commentaire.JOSE ROBERTO C.
Le client n'a pas laissé de commentaire.TODD D.
Le client n'a pas laissé de commentaire.SOROSH W.
Le client n'a pas laissé de commentaire.Luisa K. | Online Move In
The people is really niceMAGDIEL L.
Le client n'a pas laissé de commentaire.RICHARD HENRY A.
Le client n'a pas laissé de commentaire.BINH V.
Le client n'a pas laissé de commentaire.GREGORY L.
Everything was fine except I was charged for an additional day. The chat CSR was great and issued a refund for me but the whole thing should have never happened.NATALIE S.
Perfect .thanksDEBORAH HIGGINS B.
Le client n'a pas laissé de commentaire.Luc G.
I tried to pick up the vehicle via the app but the app kept asking for face photo retaking.MARY L.
Le client n'a pas laissé de commentaire.ANTONIO R.
Le client n'a pas laissé de commentaire.DAN N.
Sheyla is very helpfulKEVIN JOHN L.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.april S.
I only came to this location because of a terrible issue at the SODO Dealership 1732 4th Ave S Seattle, WA 98134 where they had a truck stolen and parts stolen from six other trucks. This led to us being unable to receive our reservation; the employees were not able to help us, and neither was their regional managers.NICHOLAS G.
Good job keep it up.VAIVELATA PAKILE V.
Le client n'a pas laissé de commentaire.R S.
not enough help inside, wait time was an hour to be attended....RAFAEL R. | Expérience générale
Le client n'a pas laissé de commentaire.CAITLYN O.
Le client n'a pas laissé de commentaire.JOHN I.
Location is ok. But I disputed contract twice and nothing happened. No follow-ups, they just charged me without taking my clarification in account.IURII K.
Given the location on a busy arterial (especially since the W Seattle Bridge is shut down), this location is difficult to manage at busy times with trailers being picked up and dropped off. They do the best they can with a difficult layout.John B.
Le client n'a pas laissé de commentaire.ARIEL V.
Le client n'a pas laissé de commentaire.Candace B.
Danielle was very efficient & helpful!ROBERTA K.
Hire More Employees, the ones there were great but definitely overworked.KYLE S.
Super easy, professional. Thanks!JOHN C.
Le client n'a pas laissé de commentaire.JAMESARTHUR B.
Nice peopleROBERTO M.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.GARTH R.
Le client n'a pas laissé de commentaire.TERESA K.
Le client n'a pas laissé de commentaire.Lisa D.
Le client n'a pas laissé de commentaire.IAN H.
Le client n'a pas laissé de commentaire.CLAUDIO S.
Le client n'a pas laissé de commentaire.DANIEL E.
Returned truck with same fuel level as before but got charged for an additional 8,55 $ for 2 gal!GEOFFREY ALLAN O.
Le client n'a pas laissé de commentaire.Philip H.
Le client n'a pas laissé de commentaire.VICTOR L.
The woman who got me my keys inside was not wearing a face mask inside the buildingIan S.
Le client n'a pas laissé de commentaire.JOHN R.
Check-in/check-out always seem to take forever. The process is long, there is usually only one person working even though there is a long line of customers. It is time consuming enough to making renting a vehicle seem unappealing.MICHAEL ANTHONY F.
Well, the sign, the advertisement, they say 19 $. 99. But... At the end it's 100 $to go just 25 miles. A little misleading at best. Nice truck though. Thanks for letting me borrow it.JASON LEE G.
Le client n'a pas laissé de commentaire.KIMBERLY J.
Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.Alexander G. | Online Move In
Le client n'a pas laissé de commentaire.Carrie C. | Online Move In
Le client n'a pas laissé de commentaire.Williams J. | Premières impressions
Le client n'a pas laissé de commentaire.Megan E. | Premières impressions
customer service from the staff was great, helpful and friendly!MELISSA B. | Expérience générale
The manager was very helpful. Thank you!!Melena J. | Premières impressions
The staff was very helpful. They even went the second mile when we lost our key to the unit.andrew l. | Expérience générale
Le client n'a pas laissé de commentaire.Steve A. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE T. | Expérience générale
I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)WAYNE L. | Expérience générale
Le client n'a pas laissé de commentaire.anita m. | Premières impressions
Helpful staff recommendations for successful load in.JAMES HOWARD B. | Premières impressions
My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The 500 $wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.MANUELA W. | Expérience générale
Labor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACKJACK L. | Premières impressions
James and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.Jordan C. | Premières impressions
Le client n'a pas laissé de commentaire.Julie W. | Expérience générale
Rented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. Merci.Julie W. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela L. | Expérience générale
You can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.alison m. | Expérience générale
Nice peopleIan H. | Expérience générale
Manager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Fortement recommandé!Anita S. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas H. | Expérience générale
Le client n'a pas laissé de commentaire.GLORIA W. | Premières impressions
The letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.Christy C. | Expérience générale
Andrea was very helpfulmonica c. | Premières impressions
Le client n'a pas laissé de commentaire.Brock K. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas Q. | Expérience générale
Le client n'a pas laissé de commentaire.Rafael G. | Expérience générale
Andrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)Anita S. | Premières impressions
Le client n'a pas laissé de commentaire.George M. | Premières impressions
The "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.mike s. | Expérience générale
Would recommend to others.Alexis R. | Expérience générale
Friendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailerBreeana B. | Premières impressions
Great customer service. Their staff was great!Alexis R. | Premières impressions
The staff was very helpful and nice!Michelle N. | Premières impressions
The customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.Deanna C. | Premières impressions
The Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.Tabitha C. | Expérience générale
The security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.Alex B. | Expérience générale
The customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!! Lance S. | Premières impressions
I vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.Diane K. | Expérience générale
Glad you were so convenient ! And there for me !Marianne K. | Expérience générale
Lexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areasKATHRYN Y. | Premières impressions
The facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?Linda H. | Premières impressions
The gal who checked me out was quick and awesome.James A. | Expérience générale
Very busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.Rebecca H. | Premières impressions
Helpful staff. The storage entry process is cumbersome.David R. | Premières impressions
Tammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my 50 $/day refund to pay for it. Received only 50Allie S. | Expérience générale
It's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.Robert P. | Premières impressions
Awesome 1rst time experienceBrandy H. | Premières impressions
My reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.BummerJulie S. | Premières impressions
Your employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.Lynn K. | Premières impressions
The storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.micah b. | Expérience générale
Trying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.susan s. | Expérience générale
Everyone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.steven e. | Expérience générale
Very professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.Phyllis B. | Premières impressions
Easy parking a 20' truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.Renee F. | Expérience générale
BienOwen I. | Expérience générale
Arranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.Tara S. | Réservation
Very professional and helpful at pickup and drop-off. Everything was just perfect! Merci!Paul B. | Réservation
Brian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you're lucky to have them!!! :)Michelle P. | Expérience générale
I have been a customer in West Seattle through several managers, and Brian Mullins is a dream. Brian is a true professional. He can work well with customers, delegate, or do every job on the lot.Robert P. | Expérience générale
Very helpful and available staff. The return process was very quick and efficient. Fortement recommandé!Kristen B. | Expérience générale
Very nice storage facilityNeil D. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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We have the largest selection in the industry!