Customer Reviews for U-Haul Storage of West Seattle

Évaluation :

4

I emptied my storage unit March 30 and went to close out and was told I was already billed for April and there was no refund. This is bad customer service. If there's still a way to refund me, I'd like that please. There was often garbage in the hallways by the bay door that would sit there for weeks. The front desk wait times were often greater than 10 minutes, which was tedious when you're trying to get something basic, like a bay door key.

Évaluation :

2

It took me three times to close my storage rental. Moved out of unit February 14th (this text says I moved out March 20th). I contacted customer service at time of vacating. Was told it was done. March 1st i get message i owe for March, I call again & am told its done. Get email on intent to lein March 15. I call a third time, get Robert in customer service again, he was very nice, & again am told its taken care of. Will see. Was never able to contact uhaul on 35th, no answer & was sent to customer service each time. Everyone is short on help but this was frustrating. I'm hoping I don't get notified i still owe down the road. Until I moved out billing was fine & no problems.

Évaluation :

5

Everyone was very helpful

Évaluation :

5

Every staff member I interacted with at this location was so helpful and amazing. A great group of people that made my moving and storage process so easy.

Évaluation :

4

Everything was great at the uUhaul on 35th and Morgan. The only drawback was having no light available in my storage unit #1202.

Évaluation :

2

The doors were constantly broken. After hours was cancelled soon after we rented our unit. Access cards never worked so I always had to wait in a very long line to get help. This place is understaffed and poorly maintained. Elsewhere we found a drive up garage that is twice the size of the two units we were renting for the same price.

Évaluation :

5

Everyone was so kind! My other storage unit was horrible and I had such a positive experience checking in with them to pick up my rental truck that I called back to see if they had any available units and they quickly helped save the day! Seriously went above and beyond to turn what could've been a horrible moving day into an incredibly easy experience. They even gave me a discount to enroll for multiple months at a time. The facility was so much better than I expected, I wish I had just booked with them from the start. Thanks so much!!

Évaluation :

5

Everything went smoothly. It was a great experience.

Évaluation :

5

#1 in the business coast to coast.

Évaluation :

5

Adam the manager was great and I thank him

Évaluation :

4

The parking lot can quite full and access to Morgan is blocked any time one of the rental vans is being washed.

Évaluation :

3

The facility is very nice, the parking lot is tricky with very few spaces for those with storage units to park and load unload.

Évaluation :

1

The young man that was there was so rude and so disrespectful. He was mouthy and totally UNPROFESSIONAL. His name was D. Love. He definitely didn't show that.

Évaluation :

5

Adam is a great employee and manager. Very helpful and incredibly friendly.

Évaluation :

5

This team was phenomenal from the start. I booked a truck to move and reserved a unit for storage and the folks behind the desk helped me all along the way. The unit was secure, they made security measures clear and provided a unit that was so easily accessible for the heavy boxes I was storing. They even picked a number for me that was easy to remember! On move out, the team was helpful and clear with expectations and always kind and playful. Sincerely the best I could ask for in my situation. Thanks Uhaul of West Seattle!!

Évaluation :

1

Manager recognized a mischarge for a late payment (I had established automatic payment) but would not simply refund the mischarge-- wanted me to come in and work it into my next payment. I cancelled what was going to be a least a 12-month lease and rented a truck from someone else. At least two more truck rentals (including a long distance move) will be from a competitor. Do not contact me.

Évaluation :

5

Deandrea was professional, knowledgeable and very helpful. Uhaul is fortunate to have him.

Évaluation :

5

Easy personalized check in. Nice units and super helpful staff. Aiden helped me finish up check in and showed me my unit. He was great and went the extra mile to make sure I was moved in

Évaluation :

5

D'Andre was very very kind and helpful. I recently had a concussion so even simplest things are currently challenging to me and he was a gentleman and a great help.

Évaluation :

5

I thank you for allowing me to store my things there all those years it was very helpful may God bless you all

Évaluation :

3

Facility overall is well maintained. Parking to load & unload in storage unit can be troublesome at times. At times it feels understaffed as it can be difficult to get help at the desk.

Évaluation :

5

I had a really good experience with my unit here. Staff was very accommodating and helpful when I needed them. Facility was clean and location very convenient. I will be returning should I ever need extra storage again.

Évaluation :

4

Over the many years we had our storage unit, we had a really good experience. The access/loading area was often blocked by trailers making it a bit inconvenient for loading and unloading. Sometimes the access hours messed up our plans but not a huge deal. I would definitely use the space in the future if needed. Thanks for the years of safe and clean storage.

Évaluation :

5

Staff at the West Seattle location were very helpful and made sure all my needs were met.

Évaluation :

2

Options for sizes of units were limited and prices were higher than competitors'. Customer service reps were less than professional. Basically friendly, but not very knowledgeable. I would not recommend this U-Haul facility, at least for household storage.

Évaluation :

4

This facility was convenient. My locker was on the main floor, so it was easy to get in and out. There were always carts available for moving stuff. The only downside is it's a busy parking lot. There were frequently cars or trucks in the small area that would be available for loading. U-haul started storing a trailer in the area available for loading. If they made a dedicated parking area for accessing storage, I would give this 5 stars.

Évaluation :

2

I want to know why you charged me twice

Évaluation :

5

I am thankful to have had the U-Haul storage in West Seattle. And have been able to use it for the last almost 20 years. The only thing I regret is that I wish there would have been a longevity bonus or something for someone who spent that much money for 20 years storing stuff. I appreciated the staff and especially Marissa who is an exceptional human not to mention a great staff member. Thank you to all the varying staff who have kept my things safe for so many years.

Évaluation :

5

Staff were extremely helpful and answered all of my questions.

Évaluation :

5

After 12 years of doing bussiness off and on with UHaul they can trusted.

Évaluation :

1

We got to the facility and the unit size I wanted available was $20 more than the advertising right behind the register wall. They shrugged it off saying that was the old price. When we discovered the unit access was not ADA accessible (I have Multiple Sclerosis) we asked to move into a unit I could easily access and explained that I cannot do stairs. She picked out an ADA accessible unit, even though it cost more I reluctantly agreed. She ran my card for $131,16 I went to make sure I could access unit. and when I finally found it, the second unit was already rented and locked. At this point, I was exhausted and frustrated. I was angry that these employees seemed to be completely indifferent or lazy. They said they thought I wanted to add another unit and that is why I had to wait for a refund. Waiting for this error made me have to borrow money for another storage uniting West Seattle that was bigger, cheaper and actually vacant. They honored the sale price and my stuff is now in a different West Seattle facility. I tried working with staff but I was brushed off. Unacceptable.

Évaluation :

3

My experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. This location is old and needs to be updated. I felt my items were safe and there was an alarm there. It was also very hard to get through to them on the phone.

Évaluation :

3

No parking anytime I have gone. Hard to unload vehicles.

Évaluation :

3

Could use some more lighting above the actual unit, but other than that it was good. Staff was super friendly and respectful.

Évaluation :

5

Staff was extremely helpful and professional. The process was easy and met my needs.

Évaluation :

1

I closed my account and I'm still being harassed

Évaluation :

5

Very friendly and easy to work with.

Évaluation :

5

Friendly helpful and respectful staff.

Évaluation :

4

The only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps

Évaluation :

5

Would be helpful to have access after hours

Évaluation :

1

Be careful you will go into lien after 30 days and then auction after 60 days.

Évaluation :

5

Très sympathiques et professionnels. I love the unit. Very clean and convenient.

Évaluation :

2

Units are Betty very small. Couldn't even get into the unit had to wait till the next day. They bid t until the access door.

Évaluation :

1

The description for my unit is misleading. I only reserved this unit because the listing said there's an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.

Évaluation :

2

Vacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.

Évaluation :

5

Reed was accommodating and friendly. Went above and beyond to find solutions for our needs.

Évaluation :

5

Everyone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.

Évaluation :

5

Mr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey

Évaluation :

5

regarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.

Évaluation :

1

For no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.

Évaluation :

4

The unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.

Évaluation :

5

awesome humans, thanks so much

Évaluation :

3

Move in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.

Évaluation :

5

My only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,

Évaluation :

4

Overall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.

Évaluation :

2

Dissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.

Évaluation :

2

I am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.

Évaluation :

4

Storage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is  & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd. 

Évaluation :

1

Elevator was broken and gates were locked

Évaluation :

5

Very clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.

Évaluation :

5

Customer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.

Évaluation :

4

Convenient but there was a puddle in our unit upon arrival

Évaluation :

5

Carla was very nice and helpful

Évaluation :

2

not enough help inside, wait time was an hour to be attended....

Évaluation :

5

Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.

Évaluation :

5

customer service from the staff was great, helpful and friendly!

Évaluation :

5

The manager was very helpful. Thank you!!

Évaluation :

5

The staff was very helpful. They even went the second mile when we lost our key to the unit.

Évaluation :

3

I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)

Évaluation :

5

Helpful staff recommendations for successful load in.

Évaluation :

3

My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.

Évaluation :

5

Labor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACK

Évaluation :

5

James and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.

Évaluation :

5

Rented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. Merci.

Évaluation :

1

You can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.

Évaluation :

5

Nice people

Évaluation :

5

Manager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Fortement recommandé!

Évaluation :

1

The letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.

Évaluation :

5

Andrea was very helpful

Évaluation :

5

Andrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)

Évaluation :

2

The "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.

Évaluation :

4

Would recommend to others.

Évaluation :

5

Friendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailer

Évaluation :

4

Great customer service. Their staff was great!

Évaluation :

5

The staff was very helpful and nice!

Évaluation :

5

The customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.

Évaluation :

2

The Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.

Évaluation :

3

The security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.

Évaluation :

5

The customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!! 

Évaluation :

5

I vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.

Évaluation :

4

Glad you were so convenient ! And there for me !

Évaluation :

5

Lexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areas

Évaluation :

1

The facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?

Évaluation :

5

The gal who checked me out was quick and awesome.

Évaluation :

3

Very busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.

Évaluation :

4

Helpful staff. The storage entry process is cumbersome.

Évaluation :

2

Tammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50

Évaluation :

5

It's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.

Évaluation :

5

Awesome 1rst time experience

Évaluation :

2

My reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.Bummer

Évaluation :

1

Your employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.

Évaluation :

3

The storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.

Évaluation :

3

Trying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.

Évaluation :

5

Everyone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.

Évaluation :

5

Very professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.

Évaluation :

5

Easy parking a 20' truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.

Évaluation :

5

Bien

Évaluation :

2

Arranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.

Évaluation :

5

Very professional and helpful at pickup and drop-off. Everything was just perfect! Merci!

Évaluation :

5

Brian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you're lucky to have them!!! :)

Évaluation :

5

I have been a customer in West Seattle through several managers, and Brian Mullins is a dream. Brian is a true professional. He can work well with customers, delegate, or do every job on the lot.

Évaluation :

5

Very helpful and available staff. The return process was very quick and efficient. Fortement recommandé!

Évaluation :

4

Very nice storage facility

Évaluation :

4

I kept my stuff here for a year. Was in and out often. Always met and treated great. Easy in easy out. Would recommend to anyone.

Évaluation :

4

Only prob i had was getting a phone call stating my unit was broken into. However it was NOT my unit (thankfully). So it was anxiety for a bit but all turned out fine Thank you

Évaluation :

5

The Staff is super friendly, knowledgeable, and professional. They treat every customer with the same amount of care and attention.

Évaluation :

5

Excellent

Évaluation :

5

Clean and well maintained unit. The only challenge at times was parking access on end of week/ weekends to transfer contents into unit due to high truck rental activity at this office. overall great!

Évaluation :

5

Excellent service à la clientèle. Very well maintained storage facility.

Évaluation :

4

Clean, secure and convenient. This storage solution worked well for our needs. The few times I needed to interact with staff at the facility, it was always a long wait, but everyone was helpful.

Évaluation :

4

That is again :)

Évaluation :

4

Everyone was very nice and very helpful.

Évaluation :

1

It took 6 phone calls and multiple hours to get my check out logged appropriately. Horrible experience

Évaluation :

1

Thus rating is relevant to the MLK location. The manager was not willing to help out when my pod was not physically located as the same place virtually. Truly a bad experience.

Évaluation :

1

Long lines bc only 1 new employee that works at a time, he wasn't give the proper support by his mang. and wasn't trained adequately. My ubox wasn't returned correctly, waiting for manager to call me.

Évaluation :

2

Staff did not check me out (twice!), so I was sent 2 notices of delinquent payment; finally got ahold of manager and he finally did it. That site should improve its staffing/management.