Customer Reviews for U-Haul Storage of West Seattle

6 246 évaluations

6343 35th Ave SW   Seattle, WA 98126
(@ Morgan St)

(206) 937-9320

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(206) 937-9320

6343 35th Ave SW
Seattle, WA 98126
(@ Morgan St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

The parking was not easy to figure out. I had both a problem with picking up the trailer, and again when returning it.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAHUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA SCHLOEGEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHIE V. 
Évaluation :
5

I was impressed at how smooth their operations are. Very helpful and swift to get you on your way with truck.

QUINCY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
3

Van was very smoky (cigarettes smoke), the windows were filthy, and the gas light came on before id gone a mile. Nothing bad to say about the people who helped me. Just a lousy truck experience. My clothes still smell.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISE K. 
Évaluation :
1

The customer service is pitiful at best. I'm certain this isn't the first time this assessment isn't the first of its kind. If your staff doesn't want the job they should stay at home sit around and be lackadaisical and lethargic. Pitiful….

JOHN D. 
Évaluation :
5

Great service at this location, was a very easy & quick process, I appreciate that! The low tire indicator light was on when I turned it on however. I did go back to have someone check the tire pressure & it was done swiftly! Checking that all is good before rental starts should be done, in my opinion.

STARLA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin H.  |  Expérience générale 
Évaluation :
3

The online 24/7 software didn't work. Would not recognize DL photo. Went inside and told the manager after three tries I gave up. He said “well it's going to take you longer because you gave up”. This review is for a rental on 11/18/21. I'm still waiting for my receipt to show up on my account.

MATTHEW P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY M. 
Évaluation :
1

After being rescheduled twice, I had a very unpleasant, tedious, and unwelcoming experience with a manager named Reed when I arrived for my reservation. All communications prior to arrival referenced an online check-in process (which I followed) to save time and abide by COVID regulations, but that was entirely pointless and had to be replicated in person. I wouldn't have minded if the customer service had been at all friendly, but it wasn't and I don't intend to ever use this location again.

Elias B. 
Évaluation :
4

When returning the 5x8 cargo trailer there was a very welcoming and engaging Asian man. Very professional. Did not get his name but would like to point him out as a great employee.

MARILYN I. 
Évaluation :
5

All the staff are super friendly and helpful!

DEBRA E. 
Évaluation :
5

Wanted to give a shout out to two of your employees: Dennie who attached the trailer to my vehicle was so friendly and upbeat, despite the fact that it was pouring rain, and didn't rush us and gave us safety tips. When we returned the trailer (still pouring rain) Andy was very professional, friendly and juggling several vehicles all by himself and provided a very smooth checkout. These two are excellent ambassadors for your location!

Anne M. 
Évaluation :
5

Everyone was exceptionally nice and very professional. They made the process quick, easy, and understandable.

EMILY C. 
Évaluation :
2

Price at store way almost double as quoted online which was not cool. Digital/touch less/person-less reservation experience didn't seem possible.l even though that's what I selected. Checkout process was not super pleasant. After being directed where to park, the guy just disappeared. I went inside to ask what to do next and was then told to move the van to a different area. I then was told to fold the rented moving blankets myself + transport the dolly to the back of the garage myself which was kind of strange. The women who directed me to do this was pleasant and communicated that she had some back issues but there really should've been someone to help her. All in all, it was just a strange, unorganized, uncommunicative experience that could so easily be fixed with just more communication + cohesiveness between the website and that store. Thanks for listening!

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM B. 
Évaluation :
4

Just provide an invoice upon return of vehicle..... I am still awaiting a receipt.

Greta T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Manager and associate at this location are top notch. Excellent service à la clientèle.

JONATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHU XIONG M. 
Évaluation :
4

Keep up the good work. Fast,efficent, friendly.

CYAN A. 
Évaluation :
5

The woman who checked me out in the morning was very nice and extremely efficient. She used the info I put into the system the night before and had me in and out in a flash. The man who checked me back in that afternoon met me as I drove up, did his walk around, did the check in off his handheld, confirmed that an email receipt was satisfactory and sent me on my way. Truck worked great. A good day!

DAVE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
4

Wish the prices were a little less. I had the van for less then 2 Hours . I wish cost was based off time. Not miles.

javier L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUMENJARGAL C. 
Évaluation :
5

You should offer what you can't deliver. I booked with you only because I was told I will be dropping off in Gig Harbor have I known different I would have canceled immediately. Your text came in late and when I called you back to let you know this was not the address I was promised the person on the other side said “don't worry, just call back when you are ready to return and we will provide another address”. This part of the service is totally unacceptable. I was taking a flight that evening and it was impossible to park my car at the airport and deliver your truck at a different location. I had to pay a driver to deliver your truck. I'll never use Uhaul service ever again. Je

NOEMI V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Superb customer service. Clear on line rental instructions, easy pick up and drop off. Awesome staff at check in and drop off. Great work team!

Kathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAINE-DONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW L. 
Évaluation :
2

Poor customer service, staff not wearing masks indoors, unfriendly/curt/unhelpful

MARCUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETROS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon N. 
Évaluation :
5

The staff was great - from the guys who checked me in on Friday afternoon to the gentlemen who checked me out Sunday morning. You have a great team. Thanks, Devon

Devon C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ADITYA SHASHANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

The point is I had to drive about an hour away from where I had originally scheduled the pick up and you didn't notify until the day before

KENNETH L. 
Évaluation :
5

You guys do everthright! Thank you!!

Kristina L. 
Évaluation :
5

Reed was accommodating and friendly. Went above and beyond to find solutions for our needs.

Amy P.  |  Premières impressions 
Évaluation :
5

Staff were FANTASTIC!

KRISTIN P. 
Évaluation :
2

The customer service was very poor from the minute I walked into the rental location on 35th. The sales woman didn't greet any customers when I was there and seemed annoyed that we were there. As she walked out with another customer, I asked a direct question and she didn't even acknowledged that I was there. Other customers laughed at how blatantly rude she was. I would Not recommend this location to others.

SARA R. 
Évaluation :
4

Your employees don't seem very happy. I suspect there not being treated well.

FRASER D. 
Évaluation :
2

No one wore masks and the man helping me was very short and condescending

CORINNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA F. 
Évaluation :
5

Everyone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.

MICHAELENE T.  |  Expérience générale 
Évaluation :
5

Service was great. Keep it up!

CAROLYN S. 
Évaluation :
2

I use this location for truck rentals all the thime but I had a bad experience recently and feel disappointed. I was issued the wrong truck and then charged for the extra gas. That was refunded but I'm still not clear on why the price was so high. The manager helped me then slammed the door after walking away.

ROSALIA R. 
Évaluation :
5

Quick pickup & dropoff experience. Helpful, friendly staff. Will absolutely be returning!

ERIKA C. 
Évaluation :
5

I cannot think of anything. My experience on all of the occasions was very good.

MICHAELENE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sodonia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford c.  |  Expérience générale 
Évaluation :
5

Fantastic customer service. Very friendly and very helpful.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD C. 
Évaluation :
2

The service here was really bad. We felt like we were not valued customers. Our uhaul contract still had the wrong drop off location even after I called customer service several times to get it updated.

Sarah C. 
Évaluation :
5

The best customer service and good energy ever experienced at a U Haul location.

DOUGLAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed K.  |  Expérience générale 
Évaluation :
5

Mr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey

gregory s.  |  Expérience générale 
Évaluation :
5

I returned both the truck and the dolly, and had to call back because they didn't think I had returned the dolly.

Mitchell A. 
Évaluation :
5

West Seattle UHaul is excellent!! I rent at least 2 times a month— thanks for being such pros!! New manager Reed is fantastic!

JANINE M. 
Évaluation :
2

It took me 45 minutes to pick up my U-Haul reservation because the lady at the desk said my reservation was there, but the truck wasn't popping up. Once I finally got the uhaul, I was told there was 1/4 a tank and I would need to bring it back at that level. With me needing to load up stuff and move, only having a 1/4 of a tank was kind of frustrating because I knew before I headed out to my destination, I needed to fill up the tank. I decided to not worry about this detail and overlook it. I had to walk all the way to the back of the building to get the truck, even though there were plenty out front. Once I get into the uhaul, the gas level was so low, the gas light was on, and I wasn't even sure if I would make it to the gas station. The gas gauge was way below empty. There was also a pop up on the dash board about one of the tires being low on air and needing to be pumped up, which meant increased risk for a tire issue, and worse gas mileage. Very frustrated at this visit with u-haul, I normally have a great experience but this was all around very frustrating.

FRANCINE SUN JUN L. 
Évaluation :
5

The van was very clean inside. Could use a wash outside, but I'm guessing with COVID, your are short-staffed like everyone else.

MARGARET D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN L. 
Évaluation :
5

This was the easiest I've ever rented from y'all. Very streamlined, which is helpful when I am stressed that I don't have enough time in the day to move. You guys helped made it go easier by being quick, I appreciate that.

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina L. 
Évaluation :
5

Very friendly/professional and great communication from both the front desk and installer

GREG O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE C. 
Évaluation :
5

Excellent service à la clientèle. Very helpful while hitching up the trailer.. I use this uhaul often and it does not disappoint..

DEBRA S. 
Évaluation :
5

Friendly and helpful staff.

ALEXANDER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REED RICHARD J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina L. 
Évaluation :
5

I received the truck with only 1/8 tank of fuel...that was frustrating and stressful as I needed to get to the apartment to load the truck not deal with finding a fuel station for a 26' truck in an unfamiliar area...it would be better if every vehicle left with at least a half of tank of fuel.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA O. 
Évaluation :
1

Pain in the ass check in. Doesn't say where to find the vehicle. After you find the vehicle only then are you directed to get the key. Took 30 minutes to do a basic online check in because of this poorly implemented process.

Blair N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY W. 
Évaluation :
3

Dropped off after hours.

James C. 
Évaluation :
4

No customer parking part was confusing.

Blann H. 
Évaluation :
5

Very good job

RASHID J. 
Évaluation :
1

The two people who helped us when we first arrived gave us conflicting information on what we would be charged for (hourly use/mileage). Then when we brought the van back I was charged double what the original quote was and when I asked questions about the fees the employee completed disregarded them and turned away from me to speak to my friend (a man) instead even though it was my reservation. It felt like very sexist treatment and I wouldn't come back here.

ANDREW G. 
Évaluation :
5

Great experience! No recommendations.

Russell B. 
Évaluation :
1

This was a very upsetting experience. The location did not have my order ready, had the wrong information for my order time and usage, and did not coordinate with the labor I chose from the site. To make matters worse, the manager called me and was rude, unhelpful, unapologetic, and in no way professional. Instead of listening to the order information I had, he kept yelling about the trailer return. He said he would call me back and never did. This was the worst customer service I have ever received.

Sadie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE H. 
Évaluation :
5

Great service. I rent UHauls all the time here.

janine D. 
Évaluation :
5

Staff was amazing and so helpful.

KEVINCHARLES T. 
Évaluation :
3

1,19 $ a mile on a cargo van so a 19,95 $ rental turns into a 70 $rental plus gas is absolutely ridiculous

Candace W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

They went over and beyond helping me. I was thrilled by the service, exceeded my expectations. very pleased.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN H. 
Évaluation :
5

I think her name was Marissa, but she went above and beyond and was super helpful. What a treat.

CORINA L. 
Évaluation :
5

regarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. 194 $/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.

Michelle G.  |  Premières impressions 
Évaluation :
1

For no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.

Hillary K.  |  Expérience générale 
Évaluation :
4

The unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.

Tonya S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennie B.  |  Expérience générale 
Évaluation :
5

awesome humans, thanks so much

Gavin H.  |  Premières impressions 
Évaluation :
3

Move in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.

David E.  |  Online Move In 
Évaluation :
4

Overall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.

Daniel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
2

I am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.

COURTNEY K.  |  Online Move In 
Évaluation :
4

Storage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is  & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd. 

Marlis O.  |  Premières impressions 
Évaluation :
1

Elevator was broken and gates were locked

Alex K.  |  Online Move In 
Évaluation :
4

Convenient but there was a puddle in our unit upon arrival

Christine G.  |  Online Move In 
Évaluation :
5

Carla was very nice and helpful

Peter E.  |  Premières impressions 
Évaluation :
5

Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.

Alexander G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williams J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anita m.  |  Premières impressions 
Évaluation :
5

Helpful staff recommendations for successful load in.

JAMES HOWARD B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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