Évaluations des clients U-Haul Storage of Yakima

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Yakima

Cote générale :

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Kimberly E.
Évaluation :

They charge a cleaning fee for taking the boxes now. However, there is no sign that says they don't take the boxes anymore. Such a scam

Vicky T.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW W.
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Le client n'a pas laissé de commentaire.

JOSEF J.
Évaluation :

Wasn't a bad experience but wasn't the best. Equipment wise was great everything was in top notch state, coming to customer service, I was told be back by 5pm and I would have help returning the vehicle. I pull in at exactly 5 pm and I see a person peek out the window and just shut the lights off. I honestly felt like I was being avoided. I know they closed at 5 but the lady said I would be good to go. All in all, Great vehicles, Average-subpar customer service.

Brandy V.
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Le client n'a pas laissé de commentaire.

CARL C.
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Le client n'a pas laissé de commentaire.

Arnold J.
Évaluation :

The fuel sensor was wrong, the moment it got to 1/4 tank it started to act like it was out of fuel, and it was. I barely made it to a gas station and it was sputtering and cutting out when the low fuel light came on.

JANE W.
Évaluation :

All employees that I dealt with were professional and helpful. Store is always clean, and great rental trucks and supplies. Thank you Yakima Uhaul on 1st Street.

brandon G.
Évaluation :

Check truck transmission

Virginia D.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Le client n'a pas laissé de commentaire.

Paul B.
Évaluation :

Don't let customers book items you can't provide when using the app. Booked a 20' truck, received a call at 5pm the 15hrs before my reservation that a 20' wasn't available and only had 17'. Then when I get there, the furniture cart wasn't available even though it was on my reservation. The rep told me just to let them know when I returned the truck that they didn't have the furniture cart available so I could be refunded my $7.

DUANE L.
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Le client n'a pas laissé de commentaire.

Evelyn P.
Évaluation :

All that helped me were friendly and knowledgeable. Very good and friendly atmosphere.

RIVER S.
Évaluation :

The people who worked there ate always friendly and very welcoming they have a smile on their face. They have always greet me by my first name it makes me feel like part of their family

Rebecca W. | Expérience générale |
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The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!

Bruce F.
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Le client n'a pas laissé de commentaire.

RICKIE T.
Évaluation :

I was charged for a hand truck I didn't ask for or use it was still strapped to truck

Dean L.
Évaluation :

Having the ability to fill out the renter app on line saved me at least half an hour. Time is money. I rented a trailer and the entire in and out was 20 minutes which included hookup. Very personable. Easy pickup and easy speedy drop-off. thank you for your service

JAMES ELBERT C.
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Le client n'a pas laissé de commentaire.

STEVEN G.
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Very professional staff and friendly they had my truck running and ready to go when I got there very nice truck and very clean

Mathew O.
Évaluation :

Le client n'a pas laissé de commentaire.

Francisco F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

WILLIAM H.
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Le client n'a pas laissé de commentaire.

VICKY T.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

MYKLE M.
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Le client n'a pas laissé de commentaire.

Tiffany G. | Premières impressions |
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The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friends

SHAWNA LEE E.
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I get the policy regarding extra mileage charges however I was pretty disappointed I received a $1.69 for miles overage seems rather petty. It certainly will make me shop around next time I'm in need of a moving company and recommendations.

JOHN P.
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Le client n'a pas laissé de commentaire.

Neil V.
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Le client n'a pas laissé de commentaire.

allen C.
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Person was friendly.

Paul K.
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The person who waifed on me was very good and helpful

george W.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Jim B. | Premières impressions |
Évaluation :

Staff was great and facility was very clean!

DAVID B. | Premières impressions |
Évaluation :

Nick was great. Friendly, professional, clear.

MELVIN B.
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No shortcomings. Check out was reasonably quick. I was on my way in less than 20 minutes. Return is real slick. Attendant was there quickly and performed his duties efficiently.

RYAN TAYLOR R.
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I called the store several times on Saturday to extend use of the trailer by one day and possibly return at a different location. It appeared I was directed to a national phone center after waiting for a total of 30 minutes. The extension of the rental was easy, but to charge double the one-way rate and an additional fee for a wrong place return is a bit ridiculous.

Lorin C.
Évaluation :

All went well with this visit. The only question I would have is I was told 19.95 plus tax. My bill came to 78.19 and it was for 8 hrs plus in town mileage

ERIC MARTIN S.
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Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

We had a better time than last time.

Ashlee C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LUCINO E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jason W.
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Le client n'a pas laissé de commentaire.

WILLIAM J.
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Le client n'a pas laissé de commentaire.

Irene R.
Évaluation :

Fast and friendly

HECTOR F.
Évaluation :

When I returned the trailer the clerk was busy inside and there was another customer waiting to buy natural gas. I had been waiting for about 15 minutes and while I was waiting, customers started arriving and there were 5 or 6 customers waiting. the U-HAUL worker told me, "I will get to you when I get a chance." I responded, "What do you mean when I get a chance?" I was not going to wait while he served other customers that had arrived after me. I expected to be waited next and I was. U-Haul may be going through problems as all other businesses are going through but there is enough business to put more than one person per location!

ANGEL H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Aurelio I.
Évaluation :

Keep doing good service

KEVIN C.
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Le client n'a pas laissé de commentaire.

ben D.
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nothing

gina Q.
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Le client n'a pas laissé de commentaire.

Dustin W.
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See my response above

DYLAN MATTHEW B.
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The worker who unhooked my trailer did not wear a mask, not did it look like they had one with them. I know it was outside, but at least attempting to have a mask would have been nice

RONALD O.
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When I brought back the 10 foot truck I was told that I was "a little low on fuel". I don't understand that at all. Then I was told by the employee "I can split the difference". I went 20 miles in the truck very little of it stop and go. I was told when I got the truck "it was a little over half a tank and now it's a little below a half a tank". If I went 20 miles and let's just say the truck got 10MPG that's 2 gallons. I was charged over $12 for gas. You will have to explain this hap hazard way of computing this.

Danny O.
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Le client n'a pas laissé de commentaire.

JAMES C.
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Le client n'a pas laissé de commentaire.

WENDY S.
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Everyone was helpful and service was excellent

Antonio M. | Expérience générale |
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The employees were very respectful

Ali R.
Évaluation :

Offer customer some type of compensation for the loss incurred.

Satoshi B.
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After all my trouble you think they can give away double uhaul charger for $3.99... I spent $15.00 drive around to pick up my Van.. geesh give your employee some latitude!

David L.
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The gentleman that helped me was great and friendly, especially since it was right in the morning when they opened. Made the experience easy and very fast.

CARLOS MIGUEL AG C.
Évaluation :

Would not recommend this location to anyone.

CLAY H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Clay H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

The people were nice and worked as fast as this virus allows, however my Wife is 76 and I'm 65. We planned for a one day move. We rented a 20 Ft truck and appliance dolly. When we put weight on the dolly you could not move the wheels! IT was hard to push without anything on it. Our move turned into two days as we had to acquire another dolly. We were outside of town or we would have returned it for another dolly. Knowing how bad this dolly rolled makes wonder how we found this out and the Service tech at U-Haul did not! This should not have been rented in this condition. To make matters worse when we made the inside lady and the outside tech aware and was told we would be refunded the dolly rental. I get home and read my Email. The emailed receipt showed the dolly was still being charged. I have to call back and talk to someone who doesn't know a thing about this problem. I was told I would see a revised billing. I have still not seen one! My Wife and I are not too amused by this to say the least.

CLAYTON H.
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Le client n'a pas laissé de commentaire.

Eric S.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul S.
Évaluation :

Got charged an extra day's rate for being less than an hour late (van day rental, scheduled for 6 hours, got back in just under 7 hours). They were swamped when I returned and said they'd email me once they checked gas and miles and what not with my final payment amount. I checked and saw they added an extra day. A bit harsh.

Brian A.
Évaluation :

Employee came out and met me in the driveway, checked the odometer and fuel level and I was done before my wife could switch from driver seat to passenger seat of our personal car.

Joann A.
Évaluation :

Friendly and smiling

MELVIN B.
Évaluation :

Nothing wrong with this rental experience. Good crew from pick up to return.

Dean S.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary A.
Évaluation :

I was very happy with the truck and representatives. I'll use them again. Gary.

Ralph J.
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Le client n'a pas laissé de commentaire.

ANN M.
Évaluation :

Stock more rigid better quality boxes The current selection is easily damage, collapsed too fragile.

Brad H.
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Le client n'a pas laissé de commentaire.

Eric S.
Évaluation :

you are all good

James B.
Évaluation :

First, stop the practice of entering a rental only to wait for a call from an agent at the last minute to be informed that the closest location is 75 miles away - it worked out that I save money on the rental, but not worth the stress. Better signage on returns that someone will check you and get you on your way.

BORCE P.
Évaluation :

More staff

Jesus A.
Évaluation :

The employees made it very easy to connect the trailer and were very knowledgeable.

Cari J.
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Le client n'a pas laissé de commentaire.

Juan S.
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Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

Ricardo Z.
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Le client n'a pas laissé de commentaire.

Sheila W.
Évaluation :

I don't have any recommendations. Manuel that helped us was very friendly and thorough. He was waiting on a different customer when we went in the store, acknowledged us and let us know he would be with us as soon as possible.

Nicole C.
Évaluation :

No comment

Diane B.
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Le client n'a pas laissé de commentaire.

Vera B.
Évaluation :

Friend, convenient, officiant.

MATHEW O.
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Le client n'a pas laissé de commentaire.

Vern W.
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Le client n'a pas laissé de commentaire.

Timothy B.
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Le client n'a pas laissé de commentaire.

Nick M.
Évaluation :

Always a pleasure to deal with this crew. Busy but efficient is all i can say. Great job! Highly recommended location!

Roxann S.
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Le client n'a pas laissé de commentaire.

Melvin B.
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I suggestions for improvement. Pick was simple and quick. Dropping the trailer off was actually a pleasant experience. Didn't get the guy's name but he was super nice and efficient.

William C.
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Le client n'a pas laissé de commentaire.

FELICE U.
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Le client n'a pas laissé de commentaire.

Fernando H.
Évaluation :

Worker told me that there were no other trucks available accept for the biggest one however at the same exact time the other worker told another customer other trucks were available. U-Haul probably has assentive for workers who rent out bigger trucks. Maybe not . Either way. Shady no trustworthy workers or company. I will take my business elsewhere from now on.

Edward R.
Évaluation :

Absolutely horrible experience! I was moving to Idaho and the day I was to pick up my trailer Uhaul calls me and says the trailer isn't available. The day of my move!! Awful

Scott B.
Évaluation :

Le client n'a pas laissé de commentaire.

Praveen D.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDALL ROBERT R.
Évaluation :

Very friendly and proffesional

BERCHMAN R.
Évaluation :

I have rented a few times. Always a great experience. Which is why I continue renting from them.

Casey K.
Évaluation :

Le client n'a pas laissé de commentaire.

Nina F.
Évaluation :

Outstanding customer service. Thank You

Judith M.
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Le client n'a pas laissé de commentaire.

nick M.
Évaluation :

This location is superior to all other locations in town. Always perfect every time! Thanks for all your help and knowledge of moving and storage options.

Amanda M.
Évaluation :

I was charged for a dolly, furniture cart, and moving pads (didn't even order pads) and I didn't receive any of the items at move. I chose to do a self check-I'm from my phone, and was very upset to see that the equipment I asked for was not in the truck when I got it to my destination to move. I let them know then I got back and they admitted they forgot (husband and wife team) and said they would credit it. I looked at my final bill that was emailed to me today and it says I was charged for all 3 extra items! They also couldn't find my storage reservation that I completed when I ordered the U-Haul truck. Very frustrated with the experience. I want my money back.

Richard C.
Évaluation :

Waiting 45 minutes to rent a truck that we had already filled out all the work online is ridiculous. And to have only one poor girl at the counter when you knew the time of pickup trying to service the 8 before me is very poor customer service.

SYLVIA M. | Expérience générale |
Évaluation :

Great location and great service!

Hayley K.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ruby S. | Premières impressions |
Évaluation :

Amazing as storages and I got a free month! Everyone’s so nice

JAMES C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SONYA & STEPHEN B. | Expérience générale |
Évaluation :

Good prices and safe

Harvinderjit A. | Expérience générale |
Évaluation :

Nick was very helpful. Being under covid restrictions, it was helpful that he worked with us

MARK S. | Expérience générale |
Évaluation :

Excellent staff & facility.

Sheri Dawn C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy G. | Premières impressions |
Évaluation :

Dead rodents in unit but was cleaned up quickly. Hi

DEANNA A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Angela & Danny P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur F. | Expérience générale |
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Very helpful employees!

ron r. | Expérience générale |
Évaluation :

Thank you

ARTURO S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

isaac l. | Expérience générale |
Évaluation :

The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100% the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.

susan g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JESSICA H. | Expérience générale |
Évaluation :

Best place I have been to ever.

alice & ed j. | Premières impressions |
Évaluation :

I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.

Sheri Dawn C. | Premières impressions |
Évaluation :

Staff was amazing and so helpful

HYOKEUN L. | Expérience générale |
Évaluation :

Outstanding!

CLAY H. | Premières impressions |
Évaluation :

Would never think of going anywhere else! Period! Great company!

NOLAN W. | Expérience générale |
Évaluation :

Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .

MARY H. | Expérience générale |
Évaluation :

Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.

eva m. | Premières impressions |
Évaluation :

Very helpful and very good service from staff.it was quick in and out.

Kristin R. | Premières impressions |
Évaluation :

Miguel was very nice and very helpful

Greg S. | Premières impressions |
Évaluation :

This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Laura L. | Expérience générale |
Évaluation :

when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage

DEBRA J. | Expérience générale |
Évaluation :

Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.

CHARLENE & PHILLIP B. | Expérience générale |
Évaluation :

Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.

waynna n. | Premières impressions |
Évaluation :

Service was great!

MARIA S. | Expérience générale |
Évaluation :

Good customer service , very clean storage room, very satisfied overall

Hailey B. | Expérience générale |
Évaluation :

Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me

Ann M. | Premières impressions |
Évaluation :

Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.

samantha c. | Expérience générale |
Évaluation :

Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!

MARTYLYNN S. | Expérience générale |
Évaluation :

Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches

Joseph M. | Expérience générale |
Évaluation :

......👍

Kimberly K. | Expérience générale |
Évaluation :

The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.

Jim C. | Expérience générale |
Évaluation :

Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!

Amber M. | Expérience générale |
Évaluation :

My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone

Lena P. | Premières impressions |
Évaluation :

Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.

Bella G. | Premières impressions |
Évaluation :

Customer service was great! It was fast and easy to purchase a storage.

HEIDI K. | Expérience générale |
Évaluation :

U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)

mercedes e. | Expérience générale |
Évaluation :

I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?

Jonathan S. | Expérience générale |
Évaluation :

Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.

Santos S. | Expérience générale |
Évaluation :

no comment

JENNIFER S. | Expérience générale |
Évaluation :

Mice ate threw my linen and urinated on my box spring and a lot more.

KIRSTEN L. | Expérience générale |
Évaluation :

the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?

ERIC U. | Expérience générale |
Évaluation :

Good Job!!

Katlynn M. | Expérience générale |
Évaluation :

Friendly clean and would use again

Terrance B. | Expérience générale |
Évaluation :

My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Thank You!

Casey S. | Réservation |
Évaluation :

The staff were courteous. It was very busy and took a while but my experience was great. Thank you 😊

Kay E. | Expérience générale |
Évaluation :

Do we get a rebate? This would be from the auto pay 9/17, move out 922.

Sabine W. | Expérience générale |
Évaluation :

I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.

Kaylee R. | Expérience générale |
Évaluation :

The General manager was wonderful but all the people he had working for him are either rude not friendly and don’t need to be in contact with customers. Gives this location a bad name.

eyra n. | Expérience générale |
Évaluation :

The storage unit was extremely clean and my belongings seemed like they hadn’t been in a storage for 3 months. I’d recommend this place for sure.

JENNIFER W. | Expérience générale |
Évaluation :

Great unit and superb customer service.

Derek R. | Expérience générale |
Évaluation :

24hr storage access would be more ideal

David S. | Expérience générale |
Évaluation :

Just need longer (earlier and later) accessibility hours.

gerald n. | Expérience générale |
Évaluation :

I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night

JENNY G. | Expérience générale |
Évaluation :

Staff was super helpful and patient with us. Facility was always clean and well maintained. :)

Non reviews have been submitted for this location.

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