Le client n'a pas laissé de commentaire.NATHAN A.
Customer Reviews for U-Haul Storage of Yakima
Pour nous contacter
Yakima, WA 98901
(N Of Nob Hill Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The employees are top notch so helpful. Units are clean and secure.Justin A. | Expérience générale
The reservation was moved to another location, not a problem, however when i went to pick up the trailer the alternative location didn't have it. I would not use u haul again nor are a some of my colleagues after this. Customer service was next to useless.Catherine G.
Le client n'a pas laissé de commentaire.ANN M.
Le client n'a pas laissé de commentaire.KEVIN C.
Le client n'a pas laissé de commentaire.Ryan Y.
Have a damage report available for customers without smartphoneDavid S.
Le client n'a pas laissé de commentaire.Katie M.
Le client n'a pas laissé de commentaire.MIGUEL H.
Le client n'a pas laissé de commentaire.Ronald F.
Le client n'a pas laissé de commentaire.Anna Lee B.
Le client n'a pas laissé de commentaire.Andrew J.
At times it seems there could be more help.eddie M.
Location manager was especially good with people and was extremely helpful...I think you need to be sure he is happy with you as you don't want to loose him as he couldn't be replaced.jerry B.
The employee that assisted me was unfriendly and rude. She seemed bothered that we were there renting a trailer. She sent the newest employee out to hook up our trailer without supervision. Lastly, none of the employees were wearing masks.CHARITY C.
Crew very helpful and niceJocelyn C.
The person at the counter was not very helpful. First, he sent me out with no keys and after another person helped me get the lock which was sticking off of the back, it turned out they had no keys for that truck. He had to switch out trucks and the whole thing took way too long!Andrea S.
Your staff was friendly and helpful. Thank you.VALENTIN E.
Le client n'a pas laissé de commentaire.bruce H.
MerciCAROLYN ANN S.
Le client n'a pas laissé de commentaire.Efrain R.
Le client n'a pas laissé de commentaire.David K.
I was always able to pull up load my stuff up and always had room or the employees would move there vehicles so I could pull my over awesome place.John L. | Expérience générale
Miguel was outstanding.David B.
The pickup was dirty inside but not a big deal. The girl was rude when I was dropping off. She made us feel like we were bothering her and sent us to find the guy outside to help us check out.Jessica C.
Le client n'a pas laissé de commentaire.Kasandra B.
Staff did not wear maskADAN N.
Not double charge me ðŸ¤·ðŸ»â€â™€ï¸Alexa H.
The lady clerk who helped me was not capable and did not seem to care that she was inattentive and wasting my time. The man who stepped in was great. She needs more training or a position where she can be more successful.ALBERT B.
Le client n'a pas laissé de commentaire.Braden M.
Le client n'a pas laissé de commentaire.BARTOLOME M.
When returning the truck I wasn't able to do the return check in the scanner wasn't working.MARTHA C.
Worst experience tells you a certain amount you'll pay then they charge you a hundred times more from what they said you guys should be more specific instead of luring people in by saying a smaller figureCARLOS A.
Le client n'a pas laissé de commentaire.JOSUE M.
Le client n'a pas laissé de commentaire.DENNIS M.
Fast reservation, ready to go on time, easy pickup and drop off, very friendly and helpful staffsamantha F.
We were told the trailer would accommodate a 62" clearance for a motorcycle haul. After pickup we measured and realized there were brace bars that would block the needed clearance. We returned the trailer within one hour but were told there was no refund. We are very disappointed. We were lied to by the salesperson. Also, the girl at the front desk swears like a sailor. You need to pull her out of customer service. She swore at three different people while we were there.LARRY G.
Managing your staff and equipment ,,had a shitty experience lost time and money on the process .had an appointment at nine which I used u-haul before in the past we connect my pickup truck and everything but lights on trailer were not working I got turned away staff saying it was my truck ?? Fukun expert right bs (on my only day of I thought I had it planned) so I leave I go to go get my viechle inspected electrician my truck comes back good correct I go back to u-haul (because I need to get shit done) I go look at the same trailer and I spotted torn rip wires wtf ,,I told the guy running the place ps I should had gotten pay for that putting your staff on point ,,no bueno but regardless got things figured out and lost time and money...Alejandro R.
Le client n'a pas laissé de commentaire.LEE R.
The staff is always friendly, courteous and professional. They go out of their way to be helpful and you get what you are looking for and need to get the task done you want to accomplish. I really enjoy working with them.Edward S.
Le client n'a pas laissé de commentaire.Sheryl C.
Le client n'a pas laissé de commentaire.STAN S.
I rented a car trailer and when i tried to help hook the car trailer up the girl insisted she do it so i figured she knew what she was doing and i trusted that she did it right...but once i got 6 hours away i seen there was no tail lights so that means i just ran 6 hours with no tail lights and by the grace of god made it there without getting a ticket ....i fixed it and it took extra time but i got the tail lights working but my advice is whoever hooks up the tail lights make sure all of them work please itll save us in the long run....thank ujustin B.
Le client n'a pas laissé de commentaire.Suzanne W. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.STAN S.
Your university drop off location is very sketchy. We had to drop trailer off at around 11:00PM, not an ideal area at that time of night, or probably anytime. Otherwise, it was great service as usual.Alan B.
Le client n'a pas laissé de commentaire.NATASHA S.
Le client n'a pas laissé de commentaire.CHRIS V.
Excellent staff!Talmadge O. | Expérience générale
There was garbage in the truck when we got it and it looks like a ketchup package exploded inside the cab.... I thought it was blood smeared on the arm rest but it was all over the steering wheel too.Adelina H.
They were slammed but were handling business very professionally, easy to work with.JAMES W.
Both employees were very professional and helpful.DEMOND QUINTON W.
Keep the good cost or service. Thank you you guy's are awesome!!!MIGUEL A.
Thanks a lot and I felt safe with my stuffs thereMelissa & Fermin S. | Expérience générale
Thank you for making my move so much less stressful. Great people great service, great product, and great value. Merci.Don I.
Was very busy when I cam but the staff was very polite and was trying to help everyone as efficiently as possiblecarly J.
People were so helpful and friendly both checking out and checking in. Going to rent from this location again - tomorrow! Merci.Don I.
The location and staff were very professional and accommodating. Corporate dropped the ball regarding reservation specifics and the local personnel were outstanding and speedy in resolving our problems.KANON A.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Linda F.
Le client n'a pas laissé de commentaire.david N.
The onsite manager was fantastic and super speedy and really helpful. I did not catch his name but much appreciated him!Kelly O.
Get a better person at the counter. She wasn't paying attention to us her customers and not listening. We said no on the insurance and she still charges over 100 $for insurance still trying to get that taken care of. Instead of having things ready we had to take the hand truck to the truck which we shouldn't have had to do that and the pad should have been in the truck ready to go the pads had to come out late too. There needs to be a more responsible person out there helping people, she looked like she might be early twenties and didn't really know what she was doing. Never had that kind of service at U-Haul before and you've used it about 25 times.MARYLOU L.
Le client n'a pas laissé de commentaire.ROGER M.
Quick and courteous service.Easy in and out.Derek J.
Great people given great serviceBlanca O.
Everyone was quite friendly and helpful with every step of the process from getting a storage unit to renting a truck. It was all seamless. You've got a great crew here in YakimaRyan Q.
Was excelente serviceJose A.
Le client n'a pas laissé de commentaire.MANUEL G.
Though the employees are very friendly & helpful I think better training of pricing & policies would be beneficial. I received some inconsistent information regarding rental fees. Otherwise a positive experience & the 2 different trucks I rented were in excellent condition.Mary H.
Le client n'a pas laissé de commentaire.Bulmaro O.
Le client n'a pas laissé de commentaire.CHRISTINA S.
Le client n'a pas laissé de commentaire.Susan F.
Le client n'a pas laissé de commentaire.GREG CARROLL H.
great customer service, fast, friendly and easy to use equipment.James C.
This locations customer service, is awful. The manger of this district needs to come in here and figure the employees out here. The young girl who helped me was genuine at first but at some point was rude due to the fact I needed to think of a good pick up time for the vehicle I wanted to rent. I asked to be shown the different sizes of trucks. We walked outside and by the second truck she just pointed at it for me to go by myself while the manger of the store was scolding her for some radio mis hap. The way he was talking was not professional at all. Rude to her in front of a customer and was just being unnecessary. Unfortunately the set up of that the workers have make them seem lost. I could be wrong but that is what I saw. On GOD I never complain this much but I was so taken back by both locations of the poor quality I had with U-haul I had to put my frustration somewhere. I also work in customer service and it's truly not hard to politely treat your workers and your customers with respect and kindness. Unfortunately I will be a returning customer because I'll probably move again in the near future. I definitely won't be back at those locations. Merci.KYRA W.
The size trailer I wanted wasn't available, so had to get one much bigger than I needed at a higher cost. I shouldn't have to pay more for a trailer I didn't want in the first place. Also, the App is very hard to use. Several areas don't work and you can't update the password.Christopher J.
Le client n'a pas laissé de commentaire.martin M.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Kevin A.
Le client n'a pas laissé de commentaire.KWAJI M. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda F.
Le client n'a pas laissé de commentaire.Albert B.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Christopher R.
Quick and efficient- I will say though, if I was a first time truck renter, I'd be rather confused. None of the paper work was explained, nor was the coverage options. Was not shown (or told) where the truck was on the lot- once I found it, (around the back) - my husband asked â€œhow do you know it's the right truck?â€ Because the key tag matches the number on the top of the truck. I used to run a neighborhood dealership- so at least I knew what was going on- but as stated- if I didn't know the routine, I'd never rent again. Severely lacking quality and respectable customer service. CSRs can use more training on customer service, how to go over paperwork, how to walk someone out the door, and at least point in a direction of where your rental equipment is. When I worked with Uhaul, we were trained to go out with the customer, verify fuel and miles on the truck, and go over damages- guess that went out the door...? If I was handling customer service that way- I would've been coached by my AFM. Good luck. Stick with the neighborhood dealerships, instead of the big centers. At least there you will get a smile and a â€œthank youâ€.MELISSA P.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.Jesus & Rebecca B. | Expérience générale
Le client n'a pas laissé de commentaire.Denise Y. | Premières impressions
Only uhaul location that I rent from if equipment is available they will go above and beyond the new assistant manager made things easy and had a great attitudeEduardo D.
Le client n'a pas laissé de commentaire.VICKI LOU F.
Le client n'a pas laissé de commentaire.sandra H.
Everything was easy and great, clean, the truck was easy to drive and a real workhorse. The only thing that could be fixed is... I originally reserved the truck and some packing materials at one location. I received a call saying that I had to get the truck at a 2nd location as the one I had chosen did not have a 2' truck. When I went to pick up my materials and the truck, I was told that I still had to get the matierals at the first location I had chosen, which was a pain. And when I got there, they had not packed them up nor were the staff even aware of the order. They packed it up quickly though.Solveig C.
Great costumer service.Elias G.
You could prorate the rentals. I did not need the truck for a full extra day. I returned the same night as it was supposed to be however it was much later in the day. I was charged for a full day. I also only drove the truck 25 miles and it took over 10 gallons to fill it. There is something wrong with that!ANGELA D.
Le client n'a pas laissé de commentaire.Adela J.
Le client n'a pas laissé de commentaire.Jose & Erica G. | Expérience générale
The guy that helped us hookup was not very nice.. Maybe a long day?GENE RODNEY P.
Le client n'a pas laissé de commentaire.SHIRLEY G.
Storage at Yakima for awhile and anytime I called they were always friendly and helpfulMIYA m. | Expérience générale
Under staffed something horrible.TOM A.
customer sign up rather slowEDMOND B.
Le client n'a pas laissé de commentaire.ISAAC S.
The staff there was respectable, I've never been treated better anywhereWalter M.
Le client n'a pas laissé de commentaire.RAYMOND C.
Le client n'a pas laissé de commentaire.Tammy B. | Premières impressions
The friends that helped me were just as impressed as I was that your facility was so clean and nice. I appreciate that the restroom was clean and nicely decorated. Thank you very much!!Rebecca W. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco F. | Expérience générale
The Lady was helpful and welcoming , Gave me all the Information that was needed , Quick Service and Friendly would definitely Recommend to Family and friendsTiffany G. | Premières impressions
Staff was great and facility was very clean!Jim B. | Premières impressions
Nick was great. Friendly, professional, clear.DAVID B. | Premières impressions
Le client n'a pas laissé de commentaire.Ashlee C. | Expérience générale
Le client n'a pas laissé de commentaire.LUCINO E. | Expérience générale
Le client n'a pas laissé de commentaire.ANGEL H. | Premières impressions
The employees were very respectfulAntonio M. | Expérience générale
Le client n'a pas laissé de commentaire.CLAY H. | Expérience générale
Le client n'a pas laissé de commentaire.Clay H. | Premières impressions
Great location and great service!SYLVIA M. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Amazing as storages and I got a free month! Everyone's so niceRuby S. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES C. | Expérience générale
Good prices and safeSONYA & STEPHEN B. | Expérience générale
Nick was very helpful. Being under covid restrictions, it was helpful that he worked with usHarvinderjit A. | Expérience générale
Excellent staff & facility.MARK S. | Expérience générale
Le client n'a pas laissé de commentaire.Sheri Dawn C. | Expérience générale
Dead rodents in unit but was cleaned up quickly. HiKathy G. | Premières impressions
Le client n'a pas laissé de commentaire.DEANNA A. | Expérience générale
Le client n'a pas laissé de commentaire.Angela & Danny P. | Premières impressions
Very helpful employees!Arthur F. | Expérience générale
Merciron r. | Expérience générale
Le client n'a pas laissé de commentaire.ARTURO S. | Expérience générale
The General Manager Nxxk is an absolute embarrassment to the U-haul name. I can't believe they employ such an A-hole who thinks he is better than everyone cause he is the general manager. Nxxk is also a liar and won't admit to his mistakes. Before he was there U-haul was 100 % the best in town. Now with employees like him i would rather sell all my stuff instead of dealing with him ever again. So sad U-haul has given a title to a non-deserving lieing no good person. My brother also rented a truck and before i told him my issues he stated did you deal with a big guy that is the general manager Nxxk? I said yes why? He said that guy is a real a-hole. So that tells you his charecter. I will never use U-haul again as long as they have that guy around and makesure everyone i know doesn't either.isaac l. | Expérience générale
Le client n'a pas laissé de commentaire.susan g. | Premières impressions
Best place I have been to ever.JESSICA H. | Expérience générale
I haven't had a lot of experience with storage facilities, but I think you did a wonderful job of checking us in. The facilities are very clean and protected. I recommended you to one of my friends.alice & ed j. | Premières impressions
Staff was amazing and so helpfulSheri Dawn C. | Premières impressions
Outstanding!HYOKEUN L. | Expérience générale
Would never think of going anywhere else! Period! Great company!CLAY H. | Premières impressions
Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .NOLAN W. | Expérience générale
Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.MARY H. | Expérience générale
Very helpful and very good service from staff.it was quick in and out.eva m. | Premières impressions
Miguel was very nice and very helpfulKristin R. | Premières impressions
This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.Greg S. | Premières impressions
when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storageLaura L. | Expérience générale
Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.DEBRA J. | Expérience générale
Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.CHARLENE & PHILLIP B. | Expérience générale
Service was great!waynna n. | Premières impressions
Good customer service , very clean storage room, very satisfied overallMARIA S. | Expérience générale
Nasty! I found live ants in my stuff. The ants traveled to my new home.. I've never had them before I put my stuff in U-Haul I'm so unsatisfied with the way the manager handled it.. never refunded meHailey B. | Expérience générale
Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.Ann M. | Premières impressions
Dont move out of the storage unit early. They dont prorate. Lost over 60,00 $ because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!samantha c. | Expérience générale
Literally lied saying pest control comes in monthly. After years of business I realize that's a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roachesMARTYLYNN S. | Expérience générale
......👍Joseph M. | Expérience générale
The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.Kimberly K. | Expérience générale
Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!Jim C. | Expérience générale
My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is goneAmber M. | Expérience générale
Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.Lena P. | Premières impressions
Customer service was great! It was fast and easy to purchase a storage.Bella G. | Premières impressions
U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)HEIDI K. | Expérience générale
I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?mercedes e. | Expérience générale
Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.Jonathan S. | Expérience générale
no commentSantos S. | Expérience générale
Mice ate threw my linen and urinated on my box spring and a lot more.JENNIFER S. | Expérience générale
the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?KIRSTEN L. | Expérience générale
Good Job!!ERIC U. | Expérience générale
Friendly clean and would use againKatlynn M. | Expérience générale
My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Merci!Terrance B. | Expérience générale
The staff were courteous. It was very busy and took a while but my experience was great. Merci Casey S. | Réservation
Do we get a rebate? This would be from the auto pay 9/17, move out 922.Kay E. | Expérience générale
I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.Sabine W. | Expérience générale
The General manager was wonderful but all the people he had working for him are either rude not friendly and don't need to be in contact with customers. Gives this location a bad name.Kaylee R. | Expérience générale
The storage unit was extremely clean and my belongings seemed like they hadn't been in a storage for 3 months. I'd recommend this place for sure.eyra n. | Expérience générale
Great unit and superb customer service.JENNIFER W. | Expérience générale
24hr storage access would be more idealDerek R. | Expérience générale
Just need longer (earlier and later) accessibility hours.David S. | Expérience générale
I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or nightgerald n. | Expérience générale
Staff was super helpful and patient with us. Facility was always clean and well maintained. :)JENNY G. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!