the mileage wasn't accurate when checking the vehicle out so caused some issues checking back in. Customer service was great in solving the issue.
BRIANNA C.Customer Reviews for U-Haul Storage Voss Rd at Westheimer
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service, clean equipment, great location
POLINA K.Alex and Yolanda were great to deal with in every respect.
DENNIS M. | Expérience généraleWonderful customer service. Went above and beyond to help us have an effortless experience!
Lauren L.Thank you the customer service was exceptional!
JOLIEGH H.Perfect!!
MANOJ KUMAR S.No improvements. I have years renting Uhaul and by far the best location in the Galleria?
JACQUELINE G.Great guy at the reception! Thanks to him
Romain H.Good customer service. Fast check in/out. Vehicle was nice and clean.
NATASHA A.Excellent service, polite and courteous employees.
MAJID D.The site staff was friendly and professional
ZAID HIKMAT THAM A.My locker wasn't ready like it was suppose to be so update your system.
John G. | Online Move Inthe establishment was very nice and the people were very helpful and friendly. Anyone using uhaul in the houston area should use this location. My uhaul truck it's self leaked a ton of water in the cabin and caused water damage to my grandmother's antique furniture
alicia T.Great service, keep it up.
CHUKWUMA N.The moving van smelled of horse manure and hay.
DANIEL R.Alejandro and the GM, I believe her name was Yolanda, really took amazing care of us. We are in a crisis right now, and they were able to help us immensely! I could not have asked for a better team
LIANNE P.Alvaro and Yolanda were super friendly and gave me all the assistance and info I needed. Excelent customer service and awesome trucks!!! Thank you!!!
Edwin O.Alex was super helpful. He knew the equipment and the business very well. Truck was ready upon our arrival and was clean and in good shape. It was a fast transaction. I would highly recommend this location. storage also available.
MARION S.The cost!!!
RHONDA H.Gentleman went out of his way to help us get into our storage space as it had been a long time since visiting our unit. Also helped us with the rental of a truck in a timely manner. Recommend highly.
DAVID F.The lady working there was extremely helpful
Vahed M.Nothing the do the best customer service. With nice manners . Thanks to all employees. Parvaneh Miri manger of garson restaurant
PARVANEH M.Great service and awesome equipment
COCO S.Thanks, Alex!!
MINHP T.Very friendly customer service when picking up rental equipment. Easy drop-off
MELCHIOR M.I booked the truck for 24hours. Got all the confirmations about the location when I went up to pick up the truck I was forced to change it to 6 hours or else they will not give me the truck and will transfer my reservation to a different location. Horrible experience and horrible customer service. Will never ever do business with this location and will also encourage my friends and family to not do business with this location ever
Farhan D.Extremely professional
Tiffany J. | Premières impressionsVery Good Service, Wiil use a Van from this location iagain.
GIUSEPPE V.The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.
Essence P. | Premières impressionsCheck in and check out was such a painless and easy experience!
GENNIFER R.This location is the best, they were fast and extremely pleasant!
Sonya J.There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.
K Karla O. | Online Move InBilled me for more pads that I asked for let alone had in the truck. Seems to be a theme with Uhaul. On my last rental I was charged for 2 dollys not one. Penske from now on.
SCOTT B.They were very helpful and good. Thanks
Omar G.The inventory was not reflective of what was in the store. While what I needed was there, it was not showing for the sales person therefore I had to order online while already in store. In addition the plastic bins were not clean and after I asked for them to be cleaned they were only blown with air which frankly isn't enough during a pandemic. I wiped the boxes out once at home and found glitter, pet hair etc.
Antwanysha J.Cool place
Jean Marie S.I booked for a mobile pick up which doesn't function at the location this wasted 2hrs only for them to open and have no connection. I booked my uhaul for 7am and only got it at 11am which was a complete waste of time and major inconvenience as I had movers waiting which I then had to pay overtime.
Jescimiel A.It was a positive and seemless process, great and friendly customer service!
Sonya S.Quick and friendly service and the van was clean and well maintained.
Logan G.Really friendly workers and he make it very easy process to have your equipment, thank you so much.
Ali A.I requested a dolly for furniture in my reservation and it was not available the day I checked out. annoying to me for having to try harder to move
Kendry P.after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here
chris k. | Premières impressionsYolanda and the gentlemen that helped me were great. I always go to this location if I need to rent a truck.
DOROTHY H.Clean new truck, easy online check in and check out service.
Kimberly M.Merci
Richard B. | Premières impressionsTHIS BUSINESS ON VOSS AT WESTHEIMER RENTED ME A DOLLY FOR $7. YOLANDA DID NOT ASK TO UPDATE MY INFORMATION, BUT SHE TOOK MY CREDIT CARD AS DEPOSIT. THIS MORNING I WAS TRAVELING BACK TO THE VOSS STORE, AND FOUND OUT THAT THEY CALLED MY SON TO ASK IF I WAS RETURNING the dolly. I questioned Yolanda and the 2nd employee, she did not put my phone number in the system, and they argued with me over and over that "this number was in the U-Haul system ( turns out that we rented something about 2 - 1/2 years ago, so they assumed that number was current) The 2 never apologized, never admitted their mistake but were continually defensive.
BRYANT H.Excellent customer service from reservation to pickup/return
pamela W.From initially answering my phone call and assisting with locating me an available rental truck to giving me a courtesy follow up call to ensure rental return on time I give this professional young man running the office a 5 âï¸ âï¸âï¸âï¸âï¸ Star! Please let owner know what a great asset this young man is to UHAUL. I have been using UHAUL for at least 4 decades. This is the best customer service experience I have received in years. Thank you! RD
ROBIN D.Great customer service! Quick processing and early opening hours.
ALFREDNETTE P. | Premières impressionsBest customer service Kind and very knowledgeable Clean and organized
MELINA B.Great customer service!
Tamra S.Excellent service à la clientèle
ABDULLA K.Very good service.
Francis L.The Staff was efficient, very accommodating and knowledgeable of their products. The Staff really made the entire storage/equipment rental process quick and easy. S. Lee-Martinez
shawn L.I'm not sure of the name of the man that helped me both at pickup and drop off, but he was amazing. Kind and helpful. Couldn't ask for a better experience.
Darci E.You must have more tots or plastic boxes available I only need 5, but somebody request 24 online, you only had 17, the other customer took them all.
ABELINO H.Key return compartment is not easily visible, it took time for me to find it. Car cleaning can be improved. Staff are courteous.
Hamza A.Fix any warning lights that are on before sensing vehicle out with customers, and ensure the employees have good customer service.
BRIANNA W.Amazing Service!
Pablo H. | Premières impressionsTerrific service...the manager was professional, courteous and knowledgeable. Great experience.
jane t S. | Premières impressionsThe staff couldn't be better. They are friendly, eager to help and just nice people. Merci.
rebecca L. | Réservation