Customer Reviews for U-Haul Storage Voss Rd at Westheimer

Évaluation :

5

Always a Great Experience; incredible Team, have dealt with Yolanda, Alex, and Alvaro (superb attitude, attentive and xlnt professionalism). Vehicles always very clean. Easy to do business, highly recommended.

Évaluation :

5

I've rented Cargo Vans for my move and Both Yolanda and Alex have been Very Profesional, Cordial and Responsive to my inquiries and needs. Great attitude, and and clean equipment. Easy to do business.

Évaluation :

5

Friendly staff, thorough explanation of the rental, everything as advertised. Great experience

Évaluation :

5

Great customer service Will use again if necessary

Évaluation :

5

Prices have steadily increased, lately. However, services are excellent at this location. Merci.

Évaluation :

5

By far the best experience in renting a Uhaul ever!!! Staff was friendly and helpful and the process was flawless. Will definitely rent from this location exclusively if possible.

Évaluation :

3

clean the mirrors and windows and make sure the van is in good running condition. We had the check engine light come on and could not use the cruise control. The U-Haul van we rented got us to San Antonio and back but it sure ran rough at low speeds and stop lights. This was a new van with only 9800 miles on it and they said they had it in the shop recently. test drive before you rent.

Évaluation :

5

Alex and yolanda made my first u-haul experience amazing and easy! so grateful for them

Évaluation :

5

Alex was very helpful. I wish all interactions at a business were as solid, clean and efficient as he was when I walked in needing a storage unit and truck. Smoothest possible day getting my unit and truck rented...all without an appointment. He should be promoted! --J.Winkle

Évaluation :

5

Mr. Landa was very helpful and helped answer all my questions and concerns. He also helped me out with determining best size I needed and felt like he helped me out the best he could with the rate and unit.

Évaluation :

5

I suggest to put in your plan in the future a cameras on all vans and truck. I think it will help first of all the company and the customer. This my suggestion but just think about it. Well thank you for your efforts that you made

Évaluation :

1

There was a break-in at the facility in Decmeber. My unit was vandalized and items stolen. It appeared that there were other units broken into but I was told I was the only one who reported items missing. I still can't understand how someone was able to bypass the key card entry at the gate, bypass the key card entry on the elevator (my unit was on the 2nd floor), break locks to access the unit and open up multiple storage trunks and damage items and still manage to leave without being apprehended. There was an entire footlocker (10+ lbs) with memorable keepsakes plus other items that were stolen from my unit. How was someone able to do all this to my unit and break into others before law enforcement or anyone was notified? Where were the cameras? Where were the alarms? I truly believe this was an inside job. Just 2 days before the incident I was getting items from my unit and the female manager just happened to be walking my floor. There has never been anyone in the building when I have gone. This seemed suspicious to me considering just a few days later my unit was broken into. Following the incident management simply told me to file a police report and gave me new locks. There was no resolution, no compensation for my loss and I was still charged for that month and the subsequent months until I was able to move my things out. More than an inconvenience to me....I feel like I wasted money and was totally violated. And in the end still had to spend more money to relocate my belongings. Police have done nothing either. I will NEVER store my belongings at Uhaul ever again.

Évaluation :

2

Be a little for friendly to your guest . Every mornings asking a customer do we have a problem? Is like trying to start a possible !

Évaluation :

2

The uhaul died because I had the hazard lights on for an hour. I had to get it jumped. It was a major inconvenience and put a lot of things behind for me.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

The truck that they gave me didn't have a hook for the latch to secure the door to close.

Évaluation :

5

Excellent customer service!

Évaluation :

5

This location is the best in Houston, very professional and caring about customer's needs

Évaluation :

4

Very convenient

Évaluation :

5

Alex was extremely nice and very patient and helpful!

Évaluation :

4

the mileage wasn't accurate when checking the vehicle out so caused some issues checking back in. Customer service was great in solving the issue.

Évaluation :

5

Excellent service, clean equipment, great location

Évaluation :

5

Alex and Yolanda were great to deal with in every respect.

Évaluation :

5

Wonderful customer service. Went above and beyond to help us have an effortless experience!

Évaluation :

5

Thank you the customer service was exceptional!

Évaluation :

5

Perfect!!

Évaluation :

5

No improvements. I have years renting Uhaul and by far the best location in the Galleria?

Évaluation :

5

Great guy at the reception! Thanks to him

Évaluation :

5

Good customer service. Fast check in/out. Vehicle was nice and clean.

Évaluation :

5

Excellent service, polite and courteous employees.

Évaluation :

5

The site staff was friendly and professional

Évaluation :

3

My locker wasn't ready like it was suppose to be so update your system.

Évaluation :

1

Water damage to both units damaged almost all our family's belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.

Évaluation :

5

the establishment was very nice and the people were very helpful and friendly. Anyone using uhaul in the houston area should use this location. My uhaul truck it's self leaked a ton of water in the cabin and caused water damage to my grandmother's antique furniture

Évaluation :

5

Great service, keep it up.

Évaluation :

5

I will always use them

Évaluation :

5

I had a very good experience and I always go back to this location.

Évaluation :

4

The moving van smelled of horse manure and hay.

Évaluation :

5

Alejandro and the GM, I believe her name was Yolanda, really took amazing care of us. We are in a crisis right now, and they were able to help us immensely! I could not have asked for a better team

Évaluation :

5

Alvaro and Yolanda were super friendly and gave me all the assistance and info I needed. Excelent customer service and awesome trucks!!! Thank you!!!

Évaluation :

5

Alex was super helpful. He knew the equipment and the business very well. Truck was ready upon our arrival and was clean and in good shape. It was a fast transaction. I would highly recommend this location. storage also available.

Évaluation :

5

The cost!!!

Évaluation :

5

Gentleman went out of his way to help us get into our storage space as it had been a long time since visiting our unit. Also helped us with the rental of a truck in a timely manner. Recommend highly.

Évaluation :

5

The lady working there was extremely helpful

Évaluation :

5

Nothing the do the best customer service. With nice manners . Thanks to all employees. Parvaneh Miri manger of garson restaurant

Évaluation :

5

Great service and awesome equipment

Évaluation :

5

Thanks, Alex!!

Évaluation :

5

Very friendly customer service when picking up rental equipment. Easy drop-off

Évaluation :

1

I booked the truck for 24hours. Got all the confirmations about the location when I went up to pick up the truck I was forced to change it to 6 hours or else they will not give me the truck and will transfer my reservation to a different location. Horrible experience and horrible customer service. Will never ever do business with this location and will also encourage my friends and family to not do business with this location ever

Évaluation :

5

Extremely professional

Évaluation :

5

Very Good Service, Wiil use a Van from this location iagain.

Évaluation :

5

The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.

Évaluation :

5

Check in and check out was such a painless and easy experience!

Évaluation :

5

This location is the best, they were fast and extremely pleasant!

Évaluation :

3

There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.

Évaluation :

5

after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here

Évaluation :

5

great customer service

Évaluation :

4

Merci

Évaluation :

5

Thanks for the wonderful experience!

Évaluation :

5

Great customer service! Quick processing and early opening hours.

Évaluation :

5

Best experience ever. Staff is the best ever. Would highly recommend this place!

Évaluation :

3

The lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15' rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn't close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.

Évaluation :

5

I have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.

Évaluation :

5

The Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!

Évaluation :

2

I liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.

Évaluation :

1

On July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.

Évaluation :

5

This rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!

Évaluation :

5

Management made it very quick and easy, totally pain free! Fortement recommandé!

Évaluation :

3

Would have liked staff to wear masks and enforced social distancing. Friendly and helpful.

Évaluation :

4

Thank you for so many years, but know because if the situation I need to find out at good price and something i can't pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don't have to pay until July. But I thank you anyway for so many years.!

Évaluation :

4

All were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge! My wife got upset. This was the only bad experience we had with you. We paid premium renral compare with PS , we expect ed Otherwise all well, Previous Manager Daian, was wonderful All of a,sudden she is no longer at this location.

Évaluation :

5

I forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.

Évaluation :

5

I want some of my late fees back!l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$

Évaluation :

5

Excelente service and attention

Évaluation :

5

S.O.

Évaluation :

5

great customer service!

Évaluation :

4

Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.

Évaluation :

5

Amazing Service!

Évaluation :

5

Me atendieron exelente

Évaluation :

5

Very good

Évaluation :

5

Very friendly staff !

Évaluation :

5

Courteous customer service with a 😃.

Évaluation :

5

Fixed all the problems created by sister u-haul business at Westpark.

Évaluation :

5

William was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!

Évaluation :

4

The staff was very friendly and helped me with all my needs

Évaluation :

5

Terrific service...the manager was professional, courteous and knowledgeable. Great experience.

Évaluation :

5

I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.

Évaluation :

5

Merci

Évaluation :

5

Excelent

Évaluation :

5

Staff was very friendly and professional,

Évaluation :

5

Diane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.

Évaluation :

5

The staff couldn't be better. They are friendly, eager to help and just nice people. Merci.

Évaluation :

5

Awesome Love y'all

Évaluation :

2

The Sunday staff does not communicate with Diane or ....... Diane doesn't communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful

Évaluation :

5

Very satisfied

Évaluation :

5

Good servic

Évaluation :

5

Everyone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Merci.

Évaluation :

4

monthly rent seems a little high.

Évaluation :

5

Great storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.

Évaluation :

5

Pleased with the service!