the mileage wasn't accurate when checking the vehicle out so caused some issues checking back in. Customer service was great in solving the issue.BRIANNA C.
Customer Reviews for U-Haul Storage Voss Rd at Westheimer
Pour nous contacter
Houston, TX 77057
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage du vin
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.THOMAS P.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.MALCOLM S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.YANNICK K.
Excellent service, clean equipment, great locationPOLINA K.
Alex and Yolanda were great to deal with in every respect.DENNIS M. | Expérience générale
Wonderful customer service. Went above and beyond to help us have an effortless experience!Lauren L.
Thank you the customer service was exceptional!JOLIEGH H.
Perfect!!MANOJ KUMAR S.
Le client n'a pas laissé de commentaire.Charlotte L. | Expérience générale
Le client n'a pas laissé de commentaire.PRAMOD B.
Le client n'a pas laissé de commentaire.VICTORIA B. | Expérience générale
No improvements. I have years renting Uhaul and by far the best location in the Galleria?JACQUELINE G.
Great guy at the reception! Thanks to himRomain H.
Le client n'a pas laissé de commentaire.DANIEL M.
Good customer service. Fast check in/out. Vehicle was nice and clean.NATASHA A.
Le client n'a pas laissé de commentaire.RACHEL SKYLAR J.
Excellent service, polite and courteous employees.MAJID D.
Le client n'a pas laissé de commentaire.EDWARD N.
Le client n'a pas laissé de commentaire.ZoeAnn B.
Le client n'a pas laissé de commentaire.VITALY M.
Le client n'a pas laissé de commentaire.James P.
The site staff was friendly and professionalZAID HIKMAT THAM A.
Le client n'a pas laissé de commentaire.LIBARDO E.
My locker wasn't ready like it was suppose to be so update your system.John G. | Online Move In
the establishment was very nice and the people were very helpful and friendly. Anyone using uhaul in the houston area should use this location. My uhaul truck it's self leaked a ton of water in the cabin and caused water damage to my grandmother's antique furniturealicia T.
Great service, keep it up.CHUKWUMA N.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.MARK P.
Le client n'a pas laissé de commentaire.Meghan K.
Le client n'a pas laissé de commentaire.Michael L.
The moving van smelled of horse manure and hay.DANIEL R.
Alejandro and the GM, I believe her name was Yolanda, really took amazing care of us. We are in a crisis right now, and they were able to help us immensely! I could not have asked for a better teamLIANNE P.
Le client n'a pas laissé de commentaire.Maryam B.
Le client n'a pas laissé de commentaire.BECKY R.
Le client n'a pas laissé de commentaire.REESE F.
Le client n'a pas laissé de commentaire.Kathan Kalpesh M.
Alvaro and Yolanda were super friendly and gave me all the assistance and info I needed. Excelent customer service and awesome trucks!!! Thank you!!!Edwin O.
Alex was super helpful. He knew the equipment and the business very well. Truck was ready upon our arrival and was clean and in good shape. It was a fast transaction. I would highly recommend this location. storage also available.MARION S.
The cost!!!RHONDA H.
Le client n'a pas laissé de commentaire.Alexius Octavia T. | Premières impressions
Le client n'a pas laissé de commentaire.CRAIG F. | Premières impressions
Le client n'a pas laissé de commentaire.HARIKANTH V.
Gentleman went out of his way to help us get into our storage space as it had been a long time since visiting our unit. Also helped us with the rental of a truck in a timely manner. Recommend highly.DAVID F.
Le client n'a pas laissé de commentaire.CANDACE R.
The lady working there was extremely helpfulVahed M.
Nothing the do the best customer service. With nice manners . Thanks to all employees. Parvaneh Miri manger of garson restaurantPARVANEH M.
Le client n'a pas laissé de commentaire.Beth A.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.Hector A.
Great service and awesome equipmentCOCO S.
Thanks, Alex!!MINHP T.
Very friendly customer service when picking up rental equipment. Easy drop-offMELCHIOR M.
Le client n'a pas laissé de commentaire.Georgina G.
Le client n'a pas laissé de commentaire.Monica W.
Le client n'a pas laissé de commentaire.SULIEMAN A.
I booked the truck for 24hours. Got all the confirmations about the location when I went up to pick up the truck I was forced to change it to 6 hours or else they will not give me the truck and will transfer my reservation to a different location. Horrible experience and horrible customer service. Will never ever do business with this location and will also encourage my friends and family to not do business with this location everFarhan D.
Le client n'a pas laissé de commentaire.Yudith H.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.JOSHUA W.
Extremely professionalTiffany J. | Premières impressions
Le client n'a pas laissé de commentaire.CARLOS B.
Le client n'a pas laissé de commentaire.ANDREW P.
Very Good Service, Wiil use a Van from this location iagain.GIUSEPPE V.
The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.Essence P. | Premières impressions
Check in and check out was such a painless and easy experience!GENNIFER R.
Le client n'a pas laissé de commentaire.JEROME H.
This location is the best, they were fast and extremely pleasant!Sonya J.
Le client n'a pas laissé de commentaire.Waqar A.
Le client n'a pas laissé de commentaire.JOHN S.
There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.K Karla O. | Online Move In
Billed me for more pads that I asked for let alone had in the truck. Seems to be a theme with Uhaul. On my last rental I was charged for 2 dollys not one. Penske from now on.SCOTT B.
Le client n'a pas laissé de commentaire.SANDRA C.
Le client n'a pas laissé de commentaire.Jeannie N.
They were very helpful and good. ThanksOmar G.
The inventory was not reflective of what was in the store. While what I needed was there, it was not showing for the sales person therefore I had to order online while already in store. In addition the plastic bins were not clean and after I asked for them to be cleaned they were only blown with air which frankly isn't enough during a pandemic. I wiped the boxes out once at home and found glitter, pet hair etc.Antwanysha J.
Cool placeJean Marie S.
Le client n'a pas laissé de commentaire.Zenna K. | Premières impressions
I booked for a mobile pick up which doesn't function at the location this wasted 2hrs only for them to open and have no connection. I booked my uhaul for 7am and only got it at 11am which was a complete waste of time and major inconvenience as I had movers waiting which I then had to pay overtime.Jescimiel A.
Le client n'a pas laissé de commentaire.AHMED A.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Ovais S.
It was a positive and seemless process, great and friendly customer service!Sonya S.
Quick and friendly service and the van was clean and well maintained.Logan G.
Le client n'a pas laissé de commentaire.KEUNDRA M. | Premières impressions
Really friendly workers and he make it very easy process to have your equipment, thank you so much.Ali A.
I requested a dolly for furniture in my reservation and it was not available the day I checked out. annoying to me for having to try harder to moveKendry P.
after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers herechris k. | Premières impressions
Yolanda and the gentlemen that helped me were great. I always go to this location if I need to rent a truck.DOROTHY H.
Clean new truck, easy online check in and check out service.Kimberly M.
MerciRichard B. | Premières impressions
Le client n'a pas laissé de commentaire.BRENT G.
THIS BUSINESS ON VOSS AT WESTHEIMER RENTED ME A DOLLY FOR $7. YOLANDA DID NOT ASK TO UPDATE MY INFORMATION, BUT SHE TOOK MY CREDIT CARD AS DEPOSIT. THIS MORNING I WAS TRAVELING BACK TO THE VOSS STORE, AND FOUND OUT THAT THEY CALLED MY SON TO ASK IF I WAS RETURNING the dolly. I questioned Yolanda and the 2nd employee, she did not put my phone number in the system, and they argued with me over and over that "this number was in the U-Haul system ( turns out that we rented something about 2 - 1/2 years ago, so they assumed that number was current) The 2 never apologized, never admitted their mistake but were continually defensive.BRYANT H.
Le client n'a pas laissé de commentaire.bonifacio Z.
Excellent customer service from reservation to pickup/returnpamela W.
Le client n'a pas laissé de commentaire.LY U.
From initially answering my phone call and assisting with locating me an available rental truck to giving me a courtesy follow up call to ensure rental return on time I give this professional young man running the office a 5 âï¸ âï¸âï¸âï¸âï¸ Star! Please let owner know what a great asset this young man is to UHAUL. I have been using UHAUL for at least 4 decades. This is the best customer service experience I have received in years. Thank you! RDROBIN D.
Great customer service! Quick processing and early opening hours.ALFREDNETTE P. | Premières impressions
Best customer service Kind and very knowledgeable Clean and organizedMELINA B.
Le client n'a pas laissé de commentaire.BRYON G.
Great customer service!Tamra S.
Excellent service à la clientèleABDULLA K.
Very good service.Francis L.
The Staff was efficient, very accommodating and knowledgeable of their products. The Staff really made the entire storage/equipment rental process quick and easy. S. Lee-Martinezshawn L.
Le client n'a pas laissé de commentaire.LETICIA A.
I'm not sure of the name of the man that helped me both at pickup and drop off, but he was amazing. Kind and helpful. Couldn't ask for a better experience.Darci E.
Le client n'a pas laissé de commentaire.BRITANY R.
You must have more tots or plastic boxes available I only need 5, but somebody request 24 online, you only had 17, the other customer took them all.ABELINO H.
Le client n'a pas laissé de commentaire.KISHOR R.
Key return compartment is not easily visible, it took time for me to find it. Car cleaning can be improved. Staff are courteous.Hamza A.
Fix any warning lights that are on before sensing vehicle out with customers, and ensure the employees have good customer service.BRIANNA W.
Le client n'a pas laissé de commentaire.Rebecca F.
Amazing Service!Pablo H. | Premières impressions
Terrific service...the manager was professional, courteous and knowledgeable. Great experience.jane t S. | Premières impressions
The staff couldn't be better. They are friendly, eager to help and just nice people. Merci.rebecca L. | Réservation
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