Always a Great Experience; incredible Team, have dealt with Yolanda, Alex, and Alvaro (superb attitude, attentive and xlnt professionalism). Vehicles always very clean. Easy to do business, highly recommended.Francisco C.
Customer Reviews for U-Haul Storage Voss Rd at Westheimer
Pour nous contacter
Houston, TX 77057
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage du vin
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ochuko K.
I've rented Cargo Vans for my move and Both Yolanda and Alex have been Very Profesional, Cordial and Responsive to my inquiries and needs. Great attitude, and and clean equipment. Easy to do business.Francisco C.
Le client n'a pas laissé de commentaire.Darin S.
Le client n'a pas laissé de commentaire.neylis L.
Friendly staff, thorough explanation of the rental, everything as advertised. Great experienceGiuseppe C.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Mikewell T.
Great customer service Will use again if necessaryPam J.
Le client n'a pas laissé de commentaire.Marie G.
Le client n'a pas laissé de commentaire.ANH N.
Prices have steadily increased, lately. However, services are excellent at this location. Merci.Fatoumata M.
By far the best experience in renting a Uhaul ever!!! Staff was friendly and helpful and the process was flawless. Will definitely rent from this location exclusively if possible.Tim M.
Le client n'a pas laissé de commentaire.Kathleen D.
clean the mirrors and windows and make sure the van is in good running condition. We had the check engine light come on and could not use the cruise control. The U-Haul van we rented got us to San Antonio and back but it sure ran rough at low speeds and stop lights. This was a new van with only 9800 miles on it and they said they had it in the shop recently. test drive before you rent.debbie G.
Alex and yolanda made my first u-haul experience amazing and easy! so grateful for themaasiyah A.
Le client n'a pas laissé de commentaire.Jonathan G.
Le client n'a pas laissé de commentaire.Ki F.
Alex was very helpful. I wish all interactions at a business were as solid, clean and efficient as he was when I walked in needing a storage unit and truck. Smoothest possible day getting my unit and truck rented...all without an appointment. He should be promoted! --J.Winklejames w. | Premières impressions
Le client n'a pas laissé de commentaire.Virginia B. | Online Move In
Mr. Landa was very helpful and helped answer all my questions and concerns. He also helped me out with determining best size I needed and felt like he helped me out the best he could with the rate and unit.TRAVIS M. | Premières impressions
Le client n'a pas laissé de commentaire.Horace T.
I suggest to put in your plan in the future a cameras on all vans and truck. I think it will help first of all the company and the customer. This my suggestion but just think about it. Well thank you for your efforts that you madeMerouane K.
There was a break-in at the facility in Decmeber. My unit was vandalized and items stolen. It appeared that there were other units broken into but I was told I was the only one who reported items missing. I still can't understand how someone was able to bypass the key card entry at the gate, bypass the key card entry on the elevator (my unit was on the 2nd floor), break locks to access the unit and open up multiple storage trunks and damage items and still manage to leave without being apprehended. There was an entire footlocker (10+ lbs) with memorable keepsakes plus other items that were stolen from my unit. How was someone able to do all this to my unit and break into others before law enforcement or anyone was notified? Where were the cameras? Where were the alarms? I truly believe this was an inside job. Just 2 days before the incident I was getting items from my unit and the female manager just happened to be walking my floor. There has never been anyone in the building when I have gone. This seemed suspicious to me considering just a few days later my unit was broken into. Following the incident management simply told me to file a police report and gave me new locks. There was no resolution, no compensation for my loss and I was still charged for that month and the subsequent months until I was able to move my things out. More than an inconvenience to me....I feel like I wasted money and was totally violated. And in the end still had to spend more money to relocate my belongings. Police have done nothing either. I will NEVER store my belongings at Uhaul ever again.Tiffany P. | Expérience générale
Le client n'a pas laissé de commentaire.Karen G.
Be a little for friendly to your guest . Every mornings asking a customer do we have a problem? Is like trying to start a possible !Travius F.
Le client n'a pas laissé de commentaire.CARLISTER F.
Le client n'a pas laissé de commentaire.David U.
Le client n'a pas laissé de commentaire.CYNTHIA H. | Premières impressions
The uhaul died because I had the hazard lights on for an hour. I had to get it jumped. It was a major inconvenience and put a lot of things behind for me.TIFFANY S.
Le client n'a pas laissé de commentaire.Clarissa C.
Excellent service à la clientèleAUBREY A.
Le client n'a pas laissé de commentaire.REGINALD M.
The truck that they gave me didn't have a hook for the latch to secure the door to close.BROCK A.
Le client n'a pas laissé de commentaire.MARISOL V.
Excellent customer service!YOLANDA L.
This location is the best in Houston, very professional and caring about customer's needsMARYAN Z.
Le client n'a pas laissé de commentaire.DAVION W.
Very convenientJONNY S.
Le client n'a pas laissé de commentaire.Tony S. | Online Move In
Alex was extremely nice and very patient and helpful!PATRICIA Z.
Le client n'a pas laissé de commentaire.FABIAN I.
the mileage wasn't accurate when checking the vehicle out so caused some issues checking back in. Customer service was great in solving the issue.BRIANNA C.
Le client n'a pas laissé de commentaire.THOMAS P.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.MALCOLM S.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.YANNICK K.
Excellent service, clean equipment, great locationPOLINA K.
Alex and Yolanda were great to deal with in every respect.DENNIS M. | Expérience générale
Wonderful customer service. Went above and beyond to help us have an effortless experience!Lauren L.
Thank you the customer service was exceptional!JOLIEGH H.
Perfect!!MANOJ KUMAR S.
Le client n'a pas laissé de commentaire.Charlotte L. | Expérience générale
Le client n'a pas laissé de commentaire.PRAMOD B.
Le client n'a pas laissé de commentaire.VICTORIA B. | Expérience générale
No improvements. I have years renting Uhaul and by far the best location in the Galleria?JACQUELINE G.
Great guy at the reception! Thanks to himRomain H.
Le client n'a pas laissé de commentaire.DANIEL M.
Good customer service. Fast check in/out. Vehicle was nice and clean.NATASHA A.
Le client n'a pas laissé de commentaire.RACHEL SKYLAR J.
Excellent service, polite and courteous employees.MAJID D.
Le client n'a pas laissé de commentaire.EDWARD N.
Le client n'a pas laissé de commentaire.ZoeAnn B.
Le client n'a pas laissé de commentaire.VITALY M.
Le client n'a pas laissé de commentaire.James P.
The site staff was friendly and professionalZAID HIKMAT THAM A.
Le client n'a pas laissé de commentaire.LIBARDO E.
My locker wasn't ready like it was suppose to be so update your system.John G. | Online Move In
Water damage to both units damaged almost all our family's belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.Kristine B. | Expérience générale
the establishment was very nice and the people were very helpful and friendly. Anyone using uhaul in the houston area should use this location. My uhaul truck it's self leaked a ton of water in the cabin and caused water damage to my grandmother's antique furniturealicia T.
Great service, keep it up.CHUKWUMA N.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.MARK P.
Le client n'a pas laissé de commentaire.Meghan K.
I will always use themNory Z. | Expérience générale
Le client n'a pas laissé de commentaire.Michael L.
I had a very good experience and I always go back to this location.Nory Z. | Premières impressions
The moving van smelled of horse manure and hay.DANIEL R.
Alejandro and the GM, I believe her name was Yolanda, really took amazing care of us. We are in a crisis right now, and they were able to help us immensely! I could not have asked for a better teamLIANNE P.
Le client n'a pas laissé de commentaire.Maryam B.
Le client n'a pas laissé de commentaire.BECKY R.
Le client n'a pas laissé de commentaire.SANDY B. | Premières impressions
Le client n'a pas laissé de commentaire.REESE F.
Le client n'a pas laissé de commentaire.Kathan Kalpesh M.
Alvaro and Yolanda were super friendly and gave me all the assistance and info I needed. Excelent customer service and awesome trucks!!! Thank you!!!Edwin O.
Alex was super helpful. He knew the equipment and the business very well. Truck was ready upon our arrival and was clean and in good shape. It was a fast transaction. I would highly recommend this location. storage also available.MARION S.
The cost!!!RHONDA H.
Le client n'a pas laissé de commentaire.Alexius Octavia T. | Premières impressions
Le client n'a pas laissé de commentaire.CRAIG F. | Premières impressions
Le client n'a pas laissé de commentaire.HARIKANTH V.
Gentleman went out of his way to help us get into our storage space as it had been a long time since visiting our unit. Also helped us with the rental of a truck in a timely manner. Recommend highly.DAVID F.
Le client n'a pas laissé de commentaire.Permala N. | Expérience générale
Le client n'a pas laissé de commentaire.CANDACE R.
The lady working there was extremely helpfulVahed M.
Nothing the do the best customer service. With nice manners . Thanks to all employees. Parvaneh Miri manger of garson restaurantPARVANEH M.
Le client n'a pas laissé de commentaire.Beth A.
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.Hector A.
Great service and awesome equipmentCOCO S.
Thanks, Alex!!MINHP T.
Very friendly customer service when picking up rental equipment. Easy drop-offMELCHIOR M.
Le client n'a pas laissé de commentaire.Georgina G.
Le client n'a pas laissé de commentaire.Monica W.
Le client n'a pas laissé de commentaire.SULIEMAN A.
I booked the truck for 24hours. Got all the confirmations about the location when I went up to pick up the truck I was forced to change it to 6 hours or else they will not give me the truck and will transfer my reservation to a different location. Horrible experience and horrible customer service. Will never ever do business with this location and will also encourage my friends and family to not do business with this location everFarhan D.
Le client n'a pas laissé de commentaire.Yudith H.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.JOSHUA W.
Extremely professionalTiffany J. | Premières impressions
Le client n'a pas laissé de commentaire.CARLOS B.
Le client n'a pas laissé de commentaire.ANDREW P.
Very Good Service, Wiil use a Van from this location iagain.GIUSEPPE V.
The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.Essence P. | Premières impressions
Check in and check out was such a painless and easy experience!GENNIFER R.
Le client n'a pas laissé de commentaire.JEROME H.
This location is the best, they were fast and extremely pleasant!Sonya J.
Le client n'a pas laissé de commentaire.Waqar A.
Le client n'a pas laissé de commentaire.JOHN S.
There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.K Karla O. | Online Move In
Le client n'a pas laissé de commentaire.Zenna K. | Premières impressions
Le client n'a pas laissé de commentaire.Don H. | Expérience générale
Le client n'a pas laissé de commentaire.KEUNDRA M. | Premières impressions
after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers herechris k. | Premières impressions
great customer serviceEVERYN M. | Premières impressions
MerciRichard B. | Premières impressions
Thanks for the wonderful experience!Jonathan S. | Expérience générale
Great customer service! Quick processing and early opening hours.ALFREDNETTE P. | Premières impressions
Le client n'a pas laissé de commentaire.JEANNIE N. | Expérience générale
Best experience ever. Staff is the best ever. Would highly recommend this place!Viviana O. | Expérience générale
The lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15' rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn't close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that. The people were nice and very helpful though, especially the manager.Cheryl W. | Expérience générale
I have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.CHERYL M. | Expérience générale
The Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless. I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends. Thanks U-Haul!shawn l. | Premières impressions
I liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.stanford o. | Expérience générale
Le client n'a pas laissé de commentaire.Megan M. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S. | Premières impressions
On July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit. On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.Timo T. | Expérience générale
Le client n'a pas laissé de commentaire.Scott E. | Expérience générale
This rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!The Estate Of James S. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly W. | Expérience générale
Le client n'a pas laissé de commentaire.Ivan F. | Expérience générale
Management made it very quick and easy, totally pain free! Fortement recommandé!walter w. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher h. | Expérience générale
Would have liked staff to wear masks and enforced social distancing. Friendly and helpful.Scott E. | Premières impressions
Le client n'a pas laissé de commentaire.Mathew J. | Expérience générale
Thank you for so many years, but know because if the situation I need to find out at good price and something i can't pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don't have to pay until July. But I thank you anyway for so many years.!RUDY C. | Expérience générale
All were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge! My wife got upset. This was the only bad experience we had with you. We paid premium renral compare with PS , we expect ed Otherwise all well, Previous Manager Daian, was wonderful All of a,sudden she is no longer at this location.Robbie N. | Expérience générale
I forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.Timo T. | Premières impressions
I want some of my late fees back!l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$Kevin W. | Expérience générale
Excelente service and attentionMARIA C. | Expérience générale
S.O.Joseph W. | Premières impressions
great customer service!Rhonda V. | Premières impressions
Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.Sandra R. | Expérience générale
Amazing Service!Pablo H. | Premières impressions
Me atendieron exelenteenia Q. | Premières impressions
Very goodIvory D. | Expérience générale
Very friendly staff !ami M. | Expérience générale
Courteous customer service with a 😃.Keevon C. | Premières impressions
Fixed all the problems created by sister u-haul business at Westpark.MICHAEL Z. | Expérience générale
William was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!Adrian O. | Expérience générale
The staff was very friendly and helped me with all my needsDon H. | Premières impressions
Terrific service...the manager was professional, courteous and knowledgeable. Great experience.jane t S. | Premières impressions
I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.Concepcion D. | Expérience générale
MerciAlbert V. | Premières impressions
ExcelentWinder C. | Premières impressions
Staff was very friendly and professional,tony g. | Réservation
Diane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.Dileepkumar M. | Expérience générale
The staff couldn't be better. They are friendly, eager to help and just nice people. Merci.rebecca L. | Réservation
Awesome Love y'alltammy r. | Expérience générale
The Sunday staff does not communicate with Diane or ....... Diane doesn't communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpfulJoe K. | Expérience générale
Very satisfiedNancy S. | Expérience générale
Good servicheather k. | Réservation
Everyone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Merci.WILLIAM C. | Expérience générale
monthly rent seems a little high.deane f. | Expérience générale
Great storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.Ada B. | Expérience générale
Pleased with the service!Gabriel A. | Expérience générale
Great overall experience. Le personnel était amical et serviable.Michael B. | Expérience générale
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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