Évaluations des clients U-Haul Trailer Hitch Super Center of Willow Lawn

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Trailer Hitch Super Center of Willow Lawn

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Robert H.
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Le client n'a pas laissé de commentaire.

Cathleen M.
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Le client n'a pas laissé de commentaire.

GARYLEON V.
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Got there at 9:40am and they were closed, came back at 10:10am they were open. Place opens at 7am?!? Isaiah (your employee) spent the whole time cussing and complaining how his boss was going to fire him, said he has bad customers service (which I agree with!). He even went so far as to write down his bosses number that I HAD to call and say he was great. Even went so far as to write down his number, so I could call him when I had done this! When I asked to add insurance and safe trip he told me they were crap and good luck getting help from Uhaul! Women before me even walked out over his cussing and attitude, should have known then to just leave myself. Could not even drop off truck in city I had booked online, made me drive 30 minutes west, THAT I GOT CHARGED FOR 15 MILES OVER! Will not make the mistake of using Uhaul ever again!

Bradsher S.
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Reserving a trailer, picking it up, and dropping it off was a breeze. Very professional and well organized.

Jack H.
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Engine light was on in truck, gas tank was only half full the equipment I rented was not provided, even though I did the app to get the truck I had to wait 20 minutes to get the keys. Generally it was a very poor experience and after that I'll be looking to a different rental company in the future as this has tarnished my view of uhaul

Lori R.
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Not sure . I dropped off truck and guy came to me and took key.. easy it was great

John R.
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I'm not sure of the name of the attendant who was on site but he was extremely helpful, friendly, and new what he was doing. ...all in the middle of a snow storm on a Sunday morning!!! Nice Job N. Broad St. location!!

ROBERTBRUCE S.
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Le client n'a pas laissé de commentaire.

ERICDANE S.
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The rest room was disgusting. Tho is was also the 3rd alternate location for pick up, not the location's fault. Uhaul changed my location 3 times and only called me once about it. The “discounts” you offered didn't make up for the 40 excess miles I had to drive and pay for in mileage and gas.

Avi H.
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Le client n'a pas laissé de commentaire.

CHRISTOPHEREDWAR C.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

HAROLDEUGENE D.
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Le client n'a pas laissé de commentaire.

ANDRELAMAR Y.
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Was lied to about vehicle being able to fit on trailer poor customer service

THOMASCARL H.
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Employee unhooked our trailer and put it in a spot. Very friendly and masked

STEVENF S.
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Le client n'a pas laissé de commentaire.

Glen K.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

JENNIFERBROOKS A.
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Le client n'a pas laissé de commentaire.

ZANE AARON P.
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The cost for one extra day on a three day rental was almost the same cost for the entire three days. Plus when I received my bill for the extra day (only six additional hours I used it) there was no cost breakdown - it said there was a charge for $40 for the additional day and then the total was $62 with no explanation of where the other $22 came from. Overall really disappointed with this rental, have always used U-Haul in the past for my moving experiences, but after this experience will definitely look at other moving rental options. Lastly the equipment its self had issues upon further examining. The back sliding door would always get stuck going down or up, and you would have to really wrestle with it to get it to go down. And on one instance my wife while trying to wrestle it down fell and hit her arm and chin on the back of the truck.

RUTHANN N.
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The truck I rented heavily smelled of cigarette smoke. I had to drive with the window down in the freezing cold and it still gave me a headache. I informed the customer service guy when I returned the truck, he did not apologize and just said “ok.” This was not ok!

marquitta B.
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During COVID -19 the truck should be clean and wiped down before being rented to customer. The person that helped me didn't want to bring the truck around nor did he wipe down the truck . He isn't explain anything to me very poor customer service. It was a poor reflection on U- haul for a new customer. Trucks should be check out after each use or ask the customer if they had any problems with the truck as this is a safety issue and customer depend on U-haul providing each customers with a safe and working truck. Uhaul should check each truck to ensure dolly and moving blankets are available in case the customer need more supplies during their move . Overall it was a scary , stressful and poor experience I had with using U - haul for the first time . Safety should be U- haul number one concern for each customers that rent any of your trucks.

BARRYESTON M.
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Le client n'a pas laissé de commentaire.

BOBBYLEE M.
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Le client n'a pas laissé de commentaire.

BRYCE G.
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Le client n'a pas laissé de commentaire.

JEFFREYBRIAN H.
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Le client n'a pas laissé de commentaire.

CHARLESS M.
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Le client n'a pas laissé de commentaire.

KEITHTABB W.
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Explain rental rates and mileage options...very unclear...had to call National to get resolution, as well as credit for incorrect bill...also charged extra day for pads when they had already been returned unopened and unused in the afternoon...would think UHaul would give a credit for this!!

john D.
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Not enough staff to handle customers. I reserved a 26' truck to pick up on Staples mill. I had to settle for a 20' or drive to Mechanicsville. This caused me quite a bit of inconvenience. I had to rent the truck for longer than I wanted to be able to fit all of my stuff.

JASONALAIN B.
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Everyone is always so friendly and helpful. Our company rents a truck from this location often,and they are always there to help us out, even on a moments notice.

STEPHENHOLLIS C.
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The cargo van was dirty with plastic bits and food crumbs all over the seats and floorboards. In addition the Oil Chang Required light came on as I was leaving Charlotte with 300 miles left to get back to Richmond. When I mentioned this to the dealer he claimed the oil had been changed. I didn't want to argue but this begs the question why did it wait 300 miles to come on in the first place. I also told him that I had called three times between 3:45 and 4:00 and it went straight into a voice mailbox that was full so a message couldn't even be left. He said the WiFi was out. What does that have to do with getting someone on the phone? If some type of reimbursement isn't forthcoming I'm through with UHAUL.

Brock S.
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Le client n'a pas laissé de commentaire.

CLIFFORDLEON B.
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Le client n'a pas laissé de commentaire.

TERENCE S.
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Le client n'a pas laissé de commentaire.

MARKWALLACE W.
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Le client n'a pas laissé de commentaire.

carrick B.
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Overall experience was not good. My initial reservation was for another location, which was closed when I arrived. I was directed to this location which did not have all the equipment I requested. I had to go to another location do pick up the other equipment. So I had to visit three locations to obtain the desired equipment.

WILLIAMPERRY N.
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Le client n'a pas laissé de commentaire.

John Joseph P.
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My only issue was when I returned the vehicle the representative (who was on the phone) took the keys and rental agreement and told me it was going to be checked in. Later that day I checked my U-Haul app and noticed that the vehicle had not been checked in. I had to return to the facility. Upon my return the representative told me that the vehicle had not been checked in. He then proceeded to check it in and provided me with a printed copy of the receipt. Other than that the experience was very good with the rental.

JOHN P.
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Keep up the good work! I came into the location because Budget Truck Rental didn't honor my reservation. I told the Uhaul rep what had happened and he gave me a great deal on a 10-foot truck in minutes. The truck was clean, comfortable, and operated great for us. One of the best moving truck experiences I've ever had and it was fast.

MEGANELIZABETH B.
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Le client n'a pas laissé de commentaire.

Simon M.
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the guy in the shop who took my details seemed barely conscious and certainly a poor representative for your company. I ordered a dolly, asked about it in the shop, was told it was on the back of the truck, when I got to the job and opened the truck -- no dolly. Not good enough Uhaul, not nearly good enough.

ANTHONYJ O.
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Customer rep was EXCELLENT and very informative about the process. Perfect score of 10.

Edwin R.
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Le client n'a pas laissé de commentaire.

RANDALL P.
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Le client n'a pas laissé de commentaire.

OMARERNEST W.
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Le client n'a pas laissé de commentaire.

LARRYC D.
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Le client n'a pas laissé de commentaire.

Margaret K.
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Le client n'a pas laissé de commentaire.

Cary M.
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Location was convenient, clean and well stocked and the service provided was efficient and courteous.

SCOTT V.
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Quick, easy, minimal contact the age of COVID-19. Great experience!

TENEYCK T W.
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Le client n'a pas laissé de commentaire.

Philip R.
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Le client n'a pas laissé de commentaire.

GARDNERTAYLOR T.
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The gentleman who checked me in, and helped hook the trailer up was AMAZING. Please give him my thanks and a raise.

JOSEPHASHBY J.
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The location had great availability of vehicles. Staff was helpful in making this an easy transaction. Vehicle return was especially quick.

JOHNT D.
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Great people and the assistant manager is professional and friendly.

Alex T.
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Le client n'a pas laissé de commentaire.

James M.
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Online check in is cumbersome and long. Low fuel light / Les than 50 miles came on when I pulled out of the parking lot. There should be more due in it then that.

stephen M.
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I think his name is Isaiah - very friendly and helpful

GREGORYM B.
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There was broken glass and other debris in the rear of the truck when I got it. The cab smelled like smoke and there were a few ashes on the floor and passenger seat. I also took photos of this to document. The sliding back door was really tough to open and close. Over all the truck did what it needed to do. It helped me move my items. I would just recommend a little more through inspection between users. Thank you again

JEFFREYA A.
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I have used this location before. Staff is always knowledgeable, friendly and professional.

ANTOINETTEDENISE F.
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Le client n'a pas laissé de commentaire.

PIERRE C.
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Le client n'a pas laissé de commentaire.

BENJAMINLUTHER T.
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Aaron's store is the best!

Luther T.
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Aaron's store is the best!

BENJAMINLUTHER T.
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Aaron's store is the best!

BENJAMINLUTHER T.
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Aaron's store is the best!

STEPHEN C.
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Le client n'a pas laissé de commentaire.

Virginia B.
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Le client n'a pas laissé de commentaire.

MICHAELCHRISTOPH W.
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Le client n'a pas laissé de commentaire.

SHANECOLBY W.
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The breaks on my truck were extremely shot. The truck was a pretty bad driving condition and to be honest it should be maintained before you let someone else rent it out. It was a somewhat terrifying driving experience and I've rented uhaul trucks and driven them before

Priscilla B.
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All is good, I didn't have any issues.

JOHNGEORGE A.
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Staff was great. Quick in and out. But . . . This truck need to be retired. Cracked windshield. Fluid leaks all over my driveway. Very beat up.

KARENANNE M.
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Le client n'a pas laissé de commentaire.

JASONALAIN B.
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Le client n'a pas laissé de commentaire.

Daniel L.
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My uhaul wasn't returned by the previous customer at the location I originally rented from. Next available uhaul was an hour away. Was told appliance dolly would be available along with truck. When I arrived they said they had just given away all the appliance dolly's. Only got a break on the mileage cost and still paid almost $400 for a bunch of screw ups.

Edwin R.
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Process was quick, staff very attentive and courteous

antionette T.
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There service was great even though it was a bit of a rush to get moved, but I would recommend U-Haul to others.

MaryKate B.
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Smooth rental all around. Thanks!

JAMES FREDERICK- B.
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At the time of pick up, the person in charge seemed preoccupied with working on a car. I had to wait 15 minutes for him to get back to the desk to release my van.

SHAMONICADENISE J.
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Le client n'a pas laissé de commentaire.

Lorraine B.
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Le client n'a pas laissé de commentaire.

Edward A.
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The man on duty at the service desk at 8:00am on Wednesday was the best -- personable, warm, helpful, and extraordinarily efficient.

John M.
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Le client n'a pas laissé de commentaire.

JASONALAIN B.
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Le client n'a pas laissé de commentaire.

idriz A.
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The associate who rung me up was very nonchalant about the transaction. The other associate was very nice. The back of the truck was dirty, I rented moving blankets. I put the blankets down and put my stuff in for the move. I was not told that I had to fold the blankets upon return. When I returned the truck, I was charged $25 because I did not fold the moving blankets.

Fred S.
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Le client n'a pas laissé de commentaire.

GLENDAINGRAM W.
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Le client n'a pas laissé de commentaire.

Richard D.
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Le client n'a pas laissé de commentaire.

JAMESGARLAND R.
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Truck had a service light on reflecting low tire pressure. The U Haul representative checked all 4 tires and explained that the tire pressure was ok in all 4 tires and the truck was safe to drive. The warning light never turned off. I found this annoying. Everything else was fine.

Victor G.
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Le client n'a pas laissé de commentaire.

John C.
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Service was efficient and personable picking up and dropping off

Aaron L.
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Le client n'a pas laissé de commentaire.

FREDERIC P.
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This center is ALWAYS understaffed. Usually only one clerk on duty, with the line out the door. It doesn't seem to bother them, as they never try to increase the staffing.

Micaela S.
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Train your employees how to accurately explain your services. Was told misinformation by employee and overcharged for that reason. Will not be going here again!

NOBLEL B.
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Truck parked to close to others making it impossible to get in on drivers side. Also, had a horrible time adjusting the side mirrors

Dwight C.
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Nothing ' Awesome service.

JOHNPATRICK N.
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Le client n'a pas laissé de commentaire.

Laura O.
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I would not try the self service option again - was slow and not working properly when I tried to return. The associates on site were happy to help me return the “normal” way and it was very quick.

CHRISTOPHERH S.
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The store manager helped me greatly by offering to let me attach my vehicle trailer after I loaded the truck. Both store employees were courteous, friendly, and helpful. Outstanding job.

Adam C.
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Le client n'a pas laissé de commentaire.

GEORGEEMORY L.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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