Customer Reviews for U-Haul Trailer Hitch Super Center of Willow Lawn

5 516 évaluations

4511 W Broad St   Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

(804) 355-1708

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 355-1708

4511 W Broad St
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Aucun

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDALAN F. 
Évaluation :
5

Outstanding service. Helpful and staff connected the trailer and checked the lights.

WILLIAMGREGORY H. 
Évaluation :
1

I had a terrible experience with this U-Haul location. I prepaid for this Hitch to be installed, and then had to almost almost two months, for it to be installed on 9/24/21. I took my car in before 9 am and got a call from installer that he could not install hitch because it was "dinged" by FED-EX in delivery. Said he would go get another one, here, locally, and install, because I needed my car back. He called at 5;30 pm and said he had not been able to leave and pick-up the replacement hitch, so had to keep my car overnight. I told him I did NOT want my car broken into. He said he would lock it up inside. When I went to pick up my car at 1 noon on 9/25/21, Demar wanted me to "pay for it". Told him I had already PREPAID for it. and where is my car. He offered NO RECEIPT and NEVER went over ANY WARRANTY nor HOW to hook-up the lights on trailer. Once I got in my car, my car said, "No phone connection", as my cell phone had been STOLEN, from U-Haul. It was apparent that U-Haul installer had gone through everything in my car and also STOLEN two boxes of mini-blinds. He dumped liquid soap, all over the carpet, in the back of my SUV. I got manager "Isiah" and he did NOTHING to help. He went inside, as I waited for him, but he failed to return. I came home and called U-Haul to report this, and told a 42-minute hold. You hire the LAZIEST, most DISHONEST people, and I will NEVER do business with U-HAUL again. You hire THIEVES. I fully believe that they kept my car, on purpose, in order to go through it and STEAL what they wanted, out of it. They put a very CHEAP-looking hitch on my car. I feel duped by U-HAUL. I expect disciplinary action to be taken on this. I told Isiah that "You people are THIEVES.".

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYSTUART S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTWAYNE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYANMADDOCK C. 
Évaluation :
5

Rien

ulises S. 
Évaluation :
2

Worst customer Service. I asked for a rental to drive ONE WAY to Virginia Beach. Went to return it in VB and they said I had to bring it back to Richmond and then charged me mileage!!!

WEDRANACORDIC A. 
Évaluation :
5

Drop off location changed to W. Broad Richmond. Scott's Addition location had closed their location.

RAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMANTHONY T. 
Évaluation :
3

People were very helpful.

Andrew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYCELESTE R S. 
Évaluation :
4

On line reserving was easy! Pick up location convenient with a very well mannered, professional staff who was helpful in every way! Great experience! Thank you!

MATHIEUCLAIBORNE A. 
Évaluation :
1

Staff were slow, and generally not helpful. Worst custmer service I have experienced in years

BRUCEGREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

nothing.

JAMES P. 
Évaluation :
5

Staff at this location very helpful

JAMESANTHONY U. 
Évaluation :
1

The attendant may not have been the one who would normally be the face of the business and was probably trying to do both front of house and the work on the vehicle. But regardless, the vibe was not customer focused. Also, it took four hours to put on a hitch.

Morris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Y. 
Évaluation :
1

The person who attended me, did not do it in the best way, I asked some questions about the trailer and he simply did not have patience when answering and he told me (if you want to disconnect the trailer and look in another location) terrible customer service, I hope never to return to that location.

OLINTOANTONIO B. 
Évaluation :
5

The customer service was good and the truck was well maintained other than the holes in the roof of the cargo area. The holes can't be seen when the back door is open so that's probably why they didn't get fixed. I only noticed them because it rained and leaked onto my belonging. In the truck return review I asked for a reimbursement of some kind because of this. I rented a box truck because I needed to protect my belongings from the weather and obviously that didn't work so I might as well of rented a pick up truck.

BRIANJOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SECRETLATRICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAREDRICHARD G. 
Évaluation :
5

I recently had a hitch put on and they were excellent. My only piece of advice is that they are slammed and like everyone need more help

SHERRYMIMS M. 
Évaluation :
4

Aaron went out of his way to help resolve an issue with the trailer lights and my truck wiring system. Turns out there was a problem on both the truck and trailer. The trailer was clean and well maintained, but for the wiring issue.

RONALDJAMES S. 
Évaluation :
4

After another Uhaul location pushed back our pickup time two hours without any notice, we were able to switch the reservation to the W. Broad Uhaul location with no problem! They were quick and responsive in a less than ideal situation.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD H. 
Évaluation :
3

I dropped the trailer off. They were closed but inside and would not come to the door. I wanted to ask where to drop the trailer. Next day I called to say I had dropped the trailer the night before and the guy gives me attitude saying I did not drop the trailer where it should have been dropped. Oh well customer service has left the building. No thank you for my business nothing just attitude. Never again!

HENRYRAYMOND N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA ANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDONALD B. 
Évaluation :
5

Nothing, they guy who helped me was awesome. I can't remember his name, but he is the reason I'll come back to that location in the future.

THOMASCOURTNEY C. 
Évaluation :
5

Excellent! The facility and location perfect! Staff friendly, attentive and very helpful. The online check-in process went smoothly and the interface is super user friendly.

Jon S. 
Évaluation :
2

Upon arrival 10 minutes early, we waited for over a half hour to be issued a truck. The gentleman behind the counter was pleasant, but new and the more experienced associate was not assisting him. Once we finally go through the mess of pickup, he had issued us an unusuable truck that was on the battery charger. I had a 4 hour window, of which more than a half hour was wasted receiving the truck. I would not rent from this location again.

WILLIAMMICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASMATTHEW G. 
Évaluation :
5

Easy, fast, courteous. Owner was great.

ROBERTDUANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINLAMONT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CREIGHTONJONES H. 
Évaluation :
5

The person who rented the U-Haul seemed to be preoccupied but everything else was perfect!!!

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie G. 
Évaluation :
3

When bringing the key and truck back the employee need to go over your terms again before just taking money off your card other then that everything was fine I didn't enjoy money just Getting taking off my card and I was not informed why.

LETRICIANICOLE D. 
Évaluation :
3

Easy drop off

LARRYLOUIS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNALDEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
1

Trying to get in touch with live person unreal? We had first truck leaking fluid when we got to our location. We drove truck back to pick up another truck, loaded new truck, drove less the 50 miles, truck broke down, took 36 hours to have this truck tow. We call Penske and got a truck from them to unload stuff from UHAUL. Was still charge for the truck. I went back to the store where we pick truck up, both of these guys was no help what so ever, A JOKE!

CHRISTOPHEREDWIN H. 
Évaluation :
4

A little more knowledgeable about the rental itself and possibly some instruction on what the truck has and does not have.

GARYROBERT R. 
Évaluation :
4

Representatives were easy going. Only thing was they asked if I had a ball for the hitch... they were the ones that had installed it a week or two prior and I assumed that all parts were covered in the hitch instillation... I am unfamiliar with the equipment, so it was kind of crummy to have to come back out of my pocked (again) for a part that should already come with the hitch. Overall representatives were easy going and tended to my concerns/questions. Would finally just recommend that the representatives ask if patrons want the card on file to be charged or if there was another card desired, instead of assuming.

Fati C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine B. 
Évaluation :
3

I had questions about the mileage. Instead of giving me a good explanation of how it worked (which I got from my home town when I got back and asked them) he just sloughed it off by saying I didn't owe anything and they estimated the miles. The fact I didn't owe anything did not answer why I wasn't being reimburse for the miles I did not use. As for the estimated miles, he did not explain that because I honestly thought and still think I had to provide the estimated miles I would need.

Ronald Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sudhir P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

I never received my dolly or furniture covers and was still charged for them

Sarah S. 
Évaluation :
5

Truck had large amount of most ly cosmetic damage - dent to driver door made it difficult to close. Steering alignment off. Rough ride at highway speeds.

DAVIDCHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
2

Have more people working. I waited for 20 minutes for anyone to even show up at the counter to help me and that was only because another customer went and found an employee. My reservation also double booked and the dolly I reserved wasn't available. Very inconvenient.

CHRISTINEMARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIRA M. 
Évaluation :
1

One of the tires was completely BALD. We asked for another trailer & we were told "sorry, that's the only one, take it or leave it"

Nason L. 
Évaluation :
1

Will never use U-Haul again. Took two days for installation. Wrong parts were ordered. Poor communication. 15 inches of blue wire hanging under the truck dragging on the ground. Installation screws with sharp ends inches from my knee.Will not ever recommend them

david O. 
Évaluation :
2

I made our reservation three weeks in advance. When we showed up they told us they hadn't seen our reservation on their list and they didn't have a truck for us. They sent us to a different location at closing time just to have us turn around to come pick up the truck. Since it was almost 7 we asked if they would stay open for us, and he argued with me saying there was no way we were already 10 minutes away from the store and that someone had just dropped off a truck as we left. They gave us the same truck we had parked next to when we first showed up. We appreciate them staying open to fix their mistake, but what should have been a 10 minute pick up turned into a 40 minute ordeal.

Ethan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELCLAUD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTERAARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALLPOSTON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent M. 
Évaluation :
5

staff was fantastic profesional and efficient

ASHIT T. 
Évaluation :
5

Staff went out of their way to help us out. I highly recommend this location.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean M. 
Évaluation :
3

Make sure the vehicle isn't double booked. My reservation time got shorten for ~45 mins. I also tried calling the customer service center to tell them that we were stuck in traffic and might not make it back in time, but was put on hold for over an hour.

MICHELLE W. 
Évaluation :
5

Both employees who helped me were efficient, kind, and answered all my questions. Check out and drop off were quick and easy!

QUILLINDREW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAYLORMARIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENRAY R. 
Évaluation :
5

I am very dissatisfied with the online booking system and will not be using it again. This location was my last ditch effort to support U-haul as a company. They were absolutely fantastic! However, there are so many negative experiences with the online system it leads to employees at most of your locations dealing with frustrated customers. As such, employees are overwhelmed and unhappy leading to a cycle of frustration that resonates from the service structure at the top throughout the company. When my storage unit is cleared out after this move, I will no longer be using your services as the corporate culture is failing its employees and therefore it's customers. I have some recommendations as to how this can be improved however, they can only be shared via corporate consulting/advisory services. Should you wish to hire me directly, feel free to reach out.

RICKIL C. 
Évaluation :
3

The equipment I paid for was not loaded on the truck.

Brenda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
4

There was a light in the trucks dashboard that wouldn't go off but it drove fine so I tried to ignore it. This had me on the edge a liitle because I didn't know if it would break down on me or not. Maybe if the notifications are corrected before allowing a customer to rent it.

LETITIADARICE A. 
Évaluation :
5

Nothing that I can think of. Everyone of the employees smiled and greeted me, and seemed genuinely happy to be there!! It was a happy place!

RENEEMARIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Pleasurable transaction. The friendly staff at UHAUL 4511 W. Broad St. Richmond 23230, plus a vehicle in excellent condition, and great rates, make this facility #1 in customer satisfaction in my book.

GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD KHALED S. 
Évaluation :
5

Everyone was very polite, helpful and efficient.

RONALDPATRICK A. 
Évaluation :
5

You guys are GREAT!!!!

DEANGELOLEVON B. 
Évaluation :
4

Probably another rep during busy hours

DALECHARLES R. 
Évaluation :
5

Always a good experience with these folks….. excellent service, quality….. and at a fair price. Thank You! Dave

DAVIDJOHN C. 
Évaluation :
5

Each one of the young Men that checked me in appeared to be subject matter experts on U-Haul, very pleasant and very helpful.

JAMESGORDON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANLEE V. 
Évaluation :
5

Great experience!

MARTINJ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESF P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Aaron's Uhaul is the best in the business!!

BENJAMINLUTHER T. 
Évaluation :
5

Excellent

ASHBYDAVIDSON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
4

Was great. Thanks

JOHNPHILLIP K. 
Évaluation :
5

Aaron's store is the best!

BENJAMINLUTHER T. 
Évaluation :
5

The guy's at the location were great and easy to work with. Clean store. Clean equipment.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Non les évaluations ont été soumises pour cet établissement.

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