Customer Reviews for U-Haul Trailer Hitch Super Center of Willow Lawn

5403 évaluations

4511 W Broad St   Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

(804) 355-1708

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 355-1708

4511 W Broad St
Richmond, VA 23230
(Corner of Westmoreland St & Broad Across From Richmond Ford)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Customer Service was efficient, fast and courteous!

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICMAHLON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYREED W. 
Évaluation :
5

Excellent service

Turner M. 
Évaluation :
5

I have been getting propane there for over a year, always great service. This was the first time I rented equipment, staff was very helpful and service was quick. We rent again soon.

AUBREYHUDSON E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYLERABBOT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICJOSEPH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUGHWILSON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
1

Horrible services , arrived stating the hours and miles needed for rental yet charged all day . An additional fee just appeared . Calling and waiting for customer service to respond night mare . U won't ever get me again

TIMOTHYWAYNE G. 
Évaluation :
5

Customer Service person we dealt with was both polite and patient.

annette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ambrosia B. 
Évaluation :
5

Quick, efficient and friendly personnel.

Deborah W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Maria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Very helpful staff

CHRISTINALAVENA A. 
Évaluation :
5

Great customer service! The rental agent hooked everything up for me and showed me how it worked. He double checked all the lights and made sure I had plenty of room to maneuver out of the parking lot. Couldn't have been simpler.

MCALISTERC M. 
Évaluation :
5

Trailer itself was a little dated and beat up outside, but overall pulled well with no issues. Check-in process was great and staff was friendly.

Nathan T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOUMYAJIT R. 
Évaluation :
2

Person at front desk was rude and short with myself and other customers. Truck was very dirty with leftover equipment from previous customers in the back. I have had much better experiences with every other Uhaul location I have rented a truck from in the past. Will not be renting from this location in the future.

Oliver S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IBRAHIMO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Nothing for real because everything was good

Yusuf K. 
Évaluation :
5

Excellent service à la clientèle.

NADINE J. 
Évaluation :
5

The employee who helped me rent and return the van was friendly and helpful

Sarah R. 
Évaluation :
5

Before coming this location, I also stopped by another one, U-Haul Moving & Storage of Scott's Addition at The Diamond. There was a worker called Rock and he found and helped us to schedule the 10' box truck. He was amazing and willing to help us with extra efforts. He must be promoted to the next level.

JINYONG C. 
Évaluation :
2

waited in line for 30 minutes to return the truck.

RONALDWAYNE S. 
Évaluation :
5

Everything went well. Thank you! Good vehicle. Good service

Matthew D. 
Évaluation :
5

Aaron helped us with our truck and his customer service was courteous and very helpful. Je les recommande fortement. 

ANTHONYFRANCIS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CIARANJOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURACHRISTINE P. 
Évaluation :
3

The employees were friendly and efficient, but the major problem with this U-Haul experience was the disconnect between what I'd ordered and what I got. I specifically requested two dollies because I had a lot to move and not many people helping. Shortly after placing my reservation, I got an email and a call from U-Haul saying the original location from which I'd made a reservation wouldn't have dollies, so I got switched to this one because they would. When I got there, the manager said that they did not have any dollies and he was unsure why I was told they would have them. I did not get charged for them, but I had to go buy a dolly so I could accomplish my move effectively, and it was an unnecessary expense if U-Haul had actually had ready what it promised. Additionally, the van I got was probably 20-30yrs old and sounded like it was going to explode when I got anywhere past 40mph, but it thankfully got the job done. I will be looking at other companies when I move next because I don't want a last second surprise like I had with this experience. Again, this is nothing against these employees, as my pickup and drop off were smooth â€" it's a bigger problem of the corporate/regional reservations, plus a super old truck they sounded like it could break down at any moment.

ALLENPAUL S. 
Évaluation :
5

Aaron was very knowledgeable and friendly. Thanks.

VERNON J. 
Évaluation :
5

this was not the fault of this location, but we had a rental confirmed in Charlottesville graduation weekend and the night before at 10 pm we get an email saying it's been cancelled -- no explanation. Luckily, the national reservation U Haul was able to find one for us at the Richmond location -- it required we drive 2 additional hours roundtrip. I wouldn't probably reserve again because I can't have that happen -- a cancellation.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHANVICTORIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
1

All around parking randomly all U-HULL Vehicles. very hard to taking of . Also for pick online support took almost 1 hour for process. In side people not help because is 4,5pm . and close at 5pm.

Umesh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAKESHAMONIQUIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saint Darrin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIPMORRISON N. 
Évaluation :
5

Nice guys

DUERWARDBERNARD M. 
Évaluation :
5

Love this location. Clean store, polite and helpful staff.

TIMOTHYPATRICK C. 
Évaluation :
3

The best part of the experience was the associate. He had a line of full of people before the store even opened and promptly got everyone taken care of. The reason for my “average” review is that I had booked a 24/7 truck share pick up for 8 am. When it came time to pick up the truck, I received a message online that I wasn't actually able to until the store opened at 9. When I asked the associate why that was, he said it was because their 24/7 system has been down. If the system isn't available, it should've been made known. I actually ended up losing moving help that I hired because they couldn't wait an hour.

VERAEVGENIEVNA M. 
Évaluation :
2

I made an online reservation and when I showed up at the Diamond location there was no truck for me. When I showed up to get my truck there was only ONE employee working. She was unable to assist me for 20 minutes and then when she finally was she told me I had to go to another location. So that was another 10 minutes. THEN when I when I went to Willow Lawn location they took forever. I was an hour behind on my move time because they inconvenienced me. When I returned my truck I was unable to return shrink wrap I bought for NO legitimate reason. Allegedly there was a clear plastic cover on it, so it was considered “open.” This was of course after I waited ANOTHER 20minutes in line. I got ripped off indefinitely. The experience was terrible and I'll never recommend uhual to anyone.

KATHERINEELIZABE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan H. 
Évaluation :
5

The service was great

THOMASWILLIAM B. 
Évaluation :
4

The interior of the truck was pretty run-down, including the sun visor not working. I was pleased with the price for the size of the truck and the transaction was very smooth.

MELANIEKATHLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORDEADANELLE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FLOYDAARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIPCOUNTS S. 
Évaluation :
1

When we arrived to pick up the u-haul we stood in the main area in the store for about 10mins before the only employee ever showed up to the desk to help us. The guy working was VERY rude. Would not look at us or acknowledge us when we spoke to him. When we asked if he recommended the insurance he rolled his eyes at us, shrugged his shoulder and said "well yeah". Without even explaining to us what it all included. He maybe spoke 10 words to us the entire pick up process. When we got home with it, i received a text asking to confirm photos of the uhaul. You could tell the photos were old as there were some new damages to it that were not in the photos. We tried to dispute every photo but the link would not allow us to upload any photo or type in comments disputing it. Eventually the link expired and we never got to fill it out. We also noticed one of the tires was not holding air. We called to get assistance, it took a few hours for someone to come out to fix it. When the worker got to our house, he was also very rude. The first thing he said was "it doesnt look flat to me". We explained we checked the air-pressure and that it was low, so we put air in it ourselves and it kept leaking. He walked away from us and didnt acknowledge us when we tried to explain that. He replaced the tired and left. Drop off was a bit easier. The worker was nice. However we ended up dropping it off a day early and I still got charged for 7 days. We will NEVER come back to the Willow Lawn location ever again.

Nathan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nickietia H. 
Évaluation :
5

Outstanding support!

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE B. 
Évaluation :
3

better maintenance work on the trucks.

JERRY H. 
Évaluation :
5

Ver courteous employees, knowledgeable and helpful too

Terrence B. 
Évaluation :
3

Be ware of Hidden fees! A 19,99 van cost me over 63,00 $ for a couple of hours and I didn't get refunded for the overage of miles estimated. Say what it is upfront.

CLEVACAMPBELL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCENTJOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLYMARIE L. 
Évaluation :
2

I was charged for fuel despite filling the tank before returning it. I was charged for 89 cents a mile despite being told the charge would be 79 cents a mile. Just annoying extra cost that I wasn't planning on.

PATRICK D. 
Évaluation :
5

WE were in and out very quickly. The service was very helpful and knowledgeable. No problems with drop-off. Superb experience all around.

JEFFREYMICHAEL G. 
Évaluation :
1

Ripped me off for 25 dollar cleaning fee. Claimed oil in back. I moved two dressers on blankets. There is no way I left any oil in there.

JAMESCARTER F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN P. 
Évaluation :
3

E Belt Blvd location sent me to 900 N Lombardy with a reservation. I get there employee says my reservation messed up her store and now I need to go to 4511 W Broad. Cost me an extra hour

ISAIAHPERNELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE R. 
Évaluation :
5

Just treat them in the same manor.

Philip J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Irvin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maged B. 
Évaluation :
3

No one helped me and it was a few minutes after close and they just locked the door instead of helping

Justin M. 
Évaluation :
5

Customer service was amazing on both the pickup and drop-off!!!

SEANTREVON T. 
Évaluation :
5

Thank You U-Haul, you are the Best!

Wilbert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANEBELSCHES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seong B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Keep hiring great staff! I had to go to Washington Dc and back to VA. I just sold my truck and all your employees provided what i need from 3 location! Satisfied

MICHAELP J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Becky was awesome

DARIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandeep B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinh L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASONALAIN B. 
Évaluation :
5

With just one worker there both days we worked with this location, it causes long waiting periods. When u provide a wide variety of services, one person is taxed with propane filling, selling boxes, renting trucks, renting flat beds. The person is busy. They were nice enough....just lots to do and lots of waiting.

Craig S. 
Évaluation :
5

Staff there have always be curious and helpful and waste no time. I would give the a ðŸ'ðŸ'ðŸ' thumbs up !

WILLIAMBRADFORD P. 
Évaluation :
1

Charged extra milages

ROSS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney F. 
Évaluation :
5

Always have a great experience here. The staff is helpful and I am always able to get a truck on short notice which is so helpful.

joan J. 
Évaluation :
5

Truck was clean though, however old and was unstable past 50mph. Mentioned to staff. Hopefully action will be taken or vehicle taken out of service. Others in the fleet seemed newer

MICHAELG M. 
Évaluation :
4

Can't think of anything. Truck was ready, Lote loaded in our supplies and we were ready to go. I would like to start with a full tank since it makes the return easier.

katharine D. 
Évaluation :
2

Staff very non personal. Lots of litter around the building. The bathroom was horrible. AND the worse was that the tires had no tread and I had to have a neighbor pull us out of the back yard with a truck with a front wrench. The tires just spun going backwards or forward and the ground was only very slightly wet.

JAMESEDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix C. 
Non reviews have been submitted for this location.

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