Évaluations des clients U-Haul Truck Share 24/7 at Fell and Masonic

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Truck Share 24/7 at Fell and Masonic

Cote générale :

Edward D. le

Évaluation :

The pick up experience was disappointing. It took me 10 minutes to get through the verification process, which should be encouraged or be mandatory to do prior. I had to call customer service to help unlock the car. Additionally on the process to return the truck I was unable to upload my photo of the mileage/gas gauge. The customer service agent, Raquel, was very helpful but again this process should be seamless.

William C. le

Évaluation :

Check in/check out, clunky online experience. Perhaps this is only first time use.

Christian S. le

Évaluation :

Unlocking the car didn’t work, had to be on hold for 25 minutes to get a customer support person to unlock, making me late to the event I was transporting stuff to.

Noah K. le

Évaluation :

It took me far too long to begin my reservation. I expected it to take a bit so I got there early. However it ended up taking me about 40 minutes before I could start driving.Many steps I took while at the car seemed like things I could have dont when I made the reservation. The app ended up not working and I had to wait to talk to someone on the phone. When I returned, the parking spot I was supposed to use was taken. There was not clear signage to indicate to others that the spot was reserved. I had to sit around for about another 40 minutes while I got bounced around on the phone between different employees. I would actively discourage people from using this service.

Rachel T. le

Évaluation :

I couldn’t start my reservation until an hour after and was still expected to return it at the original end time. I was on hold/on the phone with support for over an hour trying to start my reservation.

Savannah F. le

Évaluation :

The app was terrible, I didn't get to get everything moved since my pickup time got delayed, people did not know what was going on, and the car pick up location is impossible.

Joel S. le

Évaluation :

It just takes some time to log on and go thru all the steps to get the vehicle at this parked location and the four food not unlock so I had to call. But it was a very convenient location.

Benson L. le

Évaluation :

It took 30 minutes on the phone with customer support to get verified and then have a tech remotely unlock the truck. Once it worked, then everything was great. Hopefully this was a first-time-setup problem.