Évaluations des clients U-Haul Truck Share 24/7 at Fulton and 37th Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Truck Share 24/7 at Fulton and 37th Ave

Cote générale :

Conley T. le

Évaluation :

This location is on a very busy street which makes getting in and out of the space and really the van itself pretty difficult/sketchy. It’s also extremely difficult to find parking for your own vehicle if you drive yourself to the van.

John J K. le

Évaluation :

The app is hard to navigate, especially when you're trying to pick up vehicle. You make the customer waste a lot of time uploading photos of driver's license an selfie when these could be done of site at home when the transaction was begun.

Stephanie A. le

Évaluation :

If there was a "maybe" choice or "it depends on the situation", I would check that when thinking about if I would recommend this service to a friend. I used the 24/7 truck share pick-up, where I used the online option to pick-up the car, and it was a bad experience. I arrived to the van's location at my scheduled reservation start time. I went into the UHaul app and clicked "pick up my truck", which then I received an error message. I then tried both chrome and safari web browsers and received the same error message. I then called the 1-800 UHaul customer service #. I waited for over 35 mins in the cold/rain until I was able to speak with someone who could assist me and fix the error so that I was able to proceed with the pick-up process online. The purpose of using uhaul was because I was moving and I was on a schedule; this experience significantly delayed my schedule. Moving forward, I would say use this service if you are not in a rush, but if you need to stick to a schedule, to either go to a rental car agency or a location that has staff who can assist you in real time. Moreover, when entering the car, it smelled strongly of weed. Looking back, I would not use this service again for moving or use it as a last option if other options are not available.

Travis R. le

Évaluation :

When I walked up to the car to start my reservation I was I was prompted to wait for approval. After I got approved (which took 10 mins of staring at my phone waiting) I was then prompted to get the keys from the glove box, however the car didn't unlock so I had to contact an agent which took another 10 mins of waiting before they unlocked it from via GPS. It would be nice if I could submit the approval ahead of time so that I didn't have to wait, especially on moving days when every second matters. Thanks for your time!

Zhanna G. le

Évaluation :

Car did not unlock after online check in. There was no key box, and the car did not lock after return.