Évaluations des clients U-Haul Truck Share 24/7 at Ocean St & Juniperro Serra Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Truck Share 24/7 at Ocean St & Juniperro Serra Blvd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Gordon L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lena F. le

Évaluation :

Le client n'a pas laissé de commentaire.

baldwin W. le

Évaluation :

You need to fix your fucking app. Waited 40minutes for the agent online (SCOTT) to unlock the door after doing everything I asked. He disconnected. Then I had to call customer support with a long wait time. Took ANOTHER 40 minutes to get her to unlock it. I get done with my stuff and return the car in a hour Only to find out the second rep that helped me moved the time and the period I had the UHAUL for to 1 week so charging me a total of $1300 instead of the $30. No instructions on what to do on the drop off whether I return the key to a lock box or drop it in the glove compartment. Support had no idea what to do and told me to hold it for a day. WORST CUSTOMER EXPERIENCE IN MY LIFE. Your app is broken Your customer support is broken and has way too little access to take care of things. Your WHOLE process is broken. Fucking fix it. Wasted 3 hours of my time and you still want me to pay. Shit service. If there was negative stars I'd put -5