Évaluations des clients U-Haul Truck Share 24/7 at Steiner St & Hayes St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Truck Share 24/7 at Steiner St & Hayes St

Cote générale :

Jason D. le

Évaluation :

We were delayed getting into our vehicle. When we first opened the app, it said the keys would be hand-delivered. After chatting and calling with agents for 30min, we realized I had to log out of the app and back in to continue with the process. Not a problem, but I think there should be a message telling me to do so from the beginning if I can't continue with the process from the beginning. There was also no message saying that the car would be unlocked remotely, so we spent some time looking for the keys outside of the van. It would be very helpful for future customers if these instructions were more clear!

James O. le

Évaluation :

My experience was good except for mobile pick up process which took almost 2hrs to retrieve my van due to a computer glitch of some sort. However, the mobile return process went smoothly. I will use Uhaul again.