Évaluations des clients Ulster County Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ulster County Self Storage

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Rory O. le

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Beverly was lovely, extremely thorough and efficient.

Richard S. le

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Beverley was an absolute delight she was so friendly and helpful I have never felt so welcome as a customer

Mark C. le

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Always a pleasure!

PATTY S. le

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I was in and out in under 15 mins it was the best experience

Andre N. le

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Le client n'a pas laissé de commentaire.

Anthony B. le

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The professional that assisted me was very knowledgeable and helpful. The facility and the vehicle were both clean. Top notch, friendly and professional service!!

Christie P. le

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Le client n'a pas laissé de commentaire.

Bryan P. le

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Beverly was extremely friendly, helpful and informative. Thank you.

Jerry L. le

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The owners are fantastic and very pleasant to work with Always quick service picking up. Highly recommended

Robert P. le

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The best U haul experience I ever had

Dylan L. le

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Le client n'a pas laissé de commentaire.

John M. le

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Air freshener to remove smell of cigarettes in the vehicle from prior use.

karlis S. le

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Le client n'a pas laissé de commentaire.

Karlis S. le

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Le client n'a pas laissé de commentaire.

Bonnie S. le

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Was very disappointed in the uhaul center in kingston ny..went the pick up truck and it wasnt available..they had to send me to the above location which was fantastic..

John E. le

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Charming woman in charge!

Brian K. le

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Best experience I've ever had renting a vehicle

Moriah V. le

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I chose to come here as had rented a UHAUL truck last year at this location. Beverlee or Beverly behind the counter gets an A++++*** for her exemplary customer service. I had a sudden death of a friend a few days before and that, joined to other stresses, revealed me as very emotionally fragile. She both took care of my rental needs and storage needs, as well as offering kindness and thoughtfulness. She can be training other professionals at other UHAUL locations. I also upon returning the truck witnessed her giving the same caring attention to another customer. She has a welcoming appearance, soft smile, voice that exudes kindness and provides the best service possible.Thank you. Moriah Vecchia

Owen N. le

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Everyone I spoke to was very nice and helpful. The pickup experience was a bit lacking. I wasn’t sure if it was the WiFi there or that the app wasn’t working but it took almost 30 minutes to get confirmed on the app. We did call and they said they were experiencing some problems so it could have been a larger issue. Also unfortunately the mileage on the app was different from the truck by almost 1000 miles. We had to call and get this sorted out. The app still tried to charge us for 967 miles when we only drove 75miles upon drop off.

Claus R. le

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Le client n'a pas laissé de commentaire.

Jason A. le

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Representative was fantastic every step of the way. Could not have been more helpful.

Michael T. le

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Beverly was outstanding. Her level of customer service is off the charts. She really helped to make the whole process as easy and stress free as possible.

Patricia M. le

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Le client n'a pas laissé de commentaire.

Wayne F. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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It was very hard to talk to somebody over the phone. I had to wait 15 minutes before somebody answered.

Robert J. le

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Le client n'a pas laissé de commentaire.

Sharon N. le

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I was given the wrong size truck. Employee did not come out to look over truck. I had no ramp like before ripped box spring trying to cram in the furniture it was awful.

Daniel P. le

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Improve computer program - certain things on the site had to be manually entered even though all steps were followed ... it was very time consuming.

Rochelle C. le

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The lady behind the desk was awesome. She helped me every step of the way, even adjusting the mirrors. Would highly recommend this location????

ROBERT F. le

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Very convenient drop off ! Ty

Jon-Taylor E. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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None thing everything was good

Zimmermann A. le

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Le client n'a pas laissé de commentaire.

Clinton C. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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fantastic customer service by Beverly. A real pro. Congrats.

Erin B. le

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The woman who works here was wonderful and very friendly. She obviously cared about the business and was taking care of the trucks. There was something left in the truck from before I rented it (I didn't notice) and she called me to check that it wasn't mine.

Judith F. le

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Le client n'a pas laissé de commentaire.

JORDAN B. le

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I am being charge for a light 3" crease somewhere on the van. Which I dispute also insurance should cover it. I don't know what they are talking about please send photo of "crease."

Joseph R. le

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Beverly was such a pleasure to work with! I will look forard to renting here again, even though it's not the closest location for me.

alan K. le

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Le client n'a pas laissé de commentaire.

LINDA R. le

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Le client n'a pas laissé de commentaire.

Keith R. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Great service again!

Andrea J. le

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I received a truck with no breaks and almost crashed. It was the most scary and stressful moving experience!! . I asked for a refund & I was told to contact headquarters if Uhaul. I did & still have not heard back

OSCAR M. le

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Le client n'a pas laissé de commentaire.

Peter H. le

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Le client n'a pas laissé de commentaire.

sarah C. le

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Just a quick note: if prior customer uses hay can you please vacuum front seats and mop out back cargo area as best as can be next time? The hay has been a bit rough on us...thanks!

Mark C. le

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Le client n'a pas laissé de commentaire.

Maeve B. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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We originally thought we were renting from the Kingston location but the Saugerties location only had the truck we needed. We were so pleasantly pleased. Beverly was absolutely thorough in all details of the rental. When renting in the future we will absolutely go a little out of our way to rent from her again.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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The young lady managing the store was professional, courteous, and knowledgeable. She worked incredibly hard to make the rental as smooth and easy as possible. The store and the lot are clean and neat. I’ve been a repeat customer at this location, and I plan to keep it that way.

sarah C. le

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No improvement needed! Love this location the BEST!

JOSEPH C. le

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Nothing at all,best service ever and have repeatedly used this location just for that reason great people.

Aristotle M. le

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Le client n'a pas laissé de commentaire.

Eric E. le

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Beverly is wonderful to work with. She explains everything clearly and methodically; there are no surprises. She’s cheerful and knowledgeable and we will certainly be back the next time we need a truck or a van.

Nick R. le

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Le client n'a pas laissé de commentaire.

Steve J. le

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Great customer service as always

Karren T. le

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I will use this location again to move my furnishings to Fla in the Fall. Excellent service, thorough explanation of rental process and fees. Beverly really knows her stuff!??.

DAVID M. le

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Perfect service and equipment as usual!!!

Joseph L. le

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Beverly was great I would do business with her again and recomend her facility.

Sara V. le

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Beverly was amazing to work with she answered every question and followed up promptly with any information regarding the rentals.

Sarfaraz A. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

manuel C. le

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office equipment was not working properly, would not accept cards or send proper links to my phone. The employee remained calm and friendly and was able to bypass the system on a desk top computer with minimal problems to get the job done.

TOM MIGNONE A. le

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The best customer service! The independent Uhaul representative was fast, efficient and detailed about my truck rental.

stuart T. le

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Beverly is the BEST business-woman EVER knows her job AND polite, friendly...

Kimberly M. le

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The location and people there was great. I was displeased with Uhaul in general though because they charged me incorrectly and didn’t have the truck and location I originally reserved.

Al C. le

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The owner or employees went above and beyond to make my rental great.

Stewart B. le

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Didn’t really need van in the end but the lady running the office was so friendly that made it worth stopping by with her cheerful attitude.

ANDREW B. le

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The customer service was excellent. Personable, thorough, knowledgeable, and efficient. Highly recommended.

HENRY F. le

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Location fine. Truck compartment had a leak behind the driver towards the front. Truck CAB has a leak above the driver.

RAY T. le

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Nothing. This location is the best and a great asset to our community.

Jim W. le

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Picking up the vehicle by using the Internet was a nightmare.1hour and a half.to many questions and verifications.not complaining about the individual rented,just the hertz app

DAVID S. le

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While the tank of my rental was noted to be full, I drive exactly 30 miles and when I refilled the tank to Full, it requires over 4 gallons. This is because the gas tank in my rental vehicle was not FULL when rented. I have the printed receipt for the 4+ gallons I put in as well as a copy of the ometer. I feel very cheated by this rental and by the company and plan to never use it agan. Further, I will be contacting the Better Business Bureau and submit bt the gas receipt and the proof on only 30 miles of use. I want an immediate refund of the 3 extra gallons that I was forced to put in-$9!

Franck D. le

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The customer service person at the desk, Beverly, was terrific. There were six customers waiting to pick up their rentals, all on the edge of dissatisfaction because of the wait, that due to a somewhat temperamental computer program; through it all, she fielded every ones question personably and somehow made the process work. I will use U-Haul again, as the need arises. Thanks.

Lisa S. le

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Beverly is so accommodating and helpful...Flawless transaction all the way around.

Patricia C. le

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Service at the Saugerties site was professional and thorough. It would be helpful however for Uhaul to provide specifics about status of cargo vans as commercial vehicles - at least for New York State- so that customer is clear on legality of driving on parkways in the state. Also, information about ability to use or not use personal ezpass devices at tolls should be provided.

Donald I. le

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Beverley was very pleasant to deal with. Very patient and informative. Thank you.

sarah C. le

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We love this U-Haul location...our go to! And Bev is the best!

Suzanne V. le

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This place is amazing. No improvements needed!

Peter V. le

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Very professional and very helpful and knowledgeable Thank you so very much for making our move so easy!

Jason K. le

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Le client n'a pas laissé de commentaire.

Hope G. le

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Le client n'a pas laissé de commentaire.

Teresa C. le

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The attendant gave us impeccable service , unlike the Kingston location. I would return or refer someone to the Old kings Highway location anytime.

Judith F. le

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Le client n'a pas laissé de commentaire.

David T. le

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The billing at the close of the contract was not clear, could’ve been better explained, other than that, things went smooth, great staff at the location...

Hope H. le

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Le client n'a pas laissé de commentaire.

Tara P. le

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Le client n'a pas laissé de commentaire.

Tove I. le

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Le client n'a pas laissé de commentaire.

Gerardo S. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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Everything went so easy!

Irene H. le

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Friendly and cooperative service.

Sarah C. le

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Always the best! And Bev is always amazing! See you all again soon!

Daniel D. le

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Le client n'a pas laissé de commentaire.

Erin D. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Love the location of the UHaul rentals, will use it in the future, professional service.