Owner was very friendly and professional, I have never rented a vehicle and had it be such a pleasant experience before. Never tried to nickel and dime me to death either, or upsell, which was a relief.Nicholas A.
Customer Reviews for Ulster County Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saugerties, NY 12477
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOSHUAP W.
Thanks for being so helpful Beverly and telephone support when I had a questionJane H.
Le client n'a pas laissé de commentaire.Jimmy S.
This location has always been good to work with. It's the UHaul company that is the problem. Websites that don't work, online reservation processes that don't work, overdone security questions, concerns about the privacy and security of the information entered. She kept telling me "the company needs this", and I kept saying "I put in in online" !william T.
Le client n'a pas laissé de commentaire.RAYMONDM M.
Le client n'a pas laissé de commentaire.Judith F.
It would be great to have a reminder to bring an ez pass for tolls.LAURAM H.
This is my first time using this location and will be my "go to" from this point on. Great, professional customer service. Thorough, friendly, organized.MICHAELVAUGHN B.
Everything was great. Equipment was clean and ready to go. Customer service was fantastic. Very friendly.KEITH W.
The staff at the Saugerties, NY office were great! They made the entire process very easy. I would certainly use them again in the future. MerciJason W.
The Uhaul representative at this Saugerties, NY location, Beverley, was extremely kind and thorough. She made the process very easy to follow and attended to all details in a friendly and attentive manner. It was a pleasure to deal with her.MARCORENATO D.
Some weird extra security measures were â€œrequiredâ€ last minute. A photo of me in the office An emergency contact they insisted on calling right then.RICHARDK B.
Le client n'a pas laissé de commentaire.GABRIELLENOBLE S.
Very nice ownerKARINLEE R.
Le client n'a pas laissé de commentaire.Raymond P.
Fast and friendly service at the Kings Highway location.Nick K.
Nothing to improve at this location.Paul Timothy B.
Le client n'a pas laissé de commentaire.DEREKJ S.
Le client n'a pas laissé de commentaire.Peter M. | Expérience générale
Great Experience Great service!! 100 % satisfiedPeter B.
Le client n'a pas laissé de commentaire.Bethany H.
The truck I rented had the low beam headlight was not working had to drive with high beams on. Was praying I didn't get pulled overHILDAANN P.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.TRAVISJAMES G.
Le client n'a pas laissé de commentaire.MICHAELA E.
Definitely... this location was awesome. She was super friendly and knowledgeable. THANK YOU SO MUCH!! infinity stars ðŸŒŸMaritza R.
I have rented here before I find staff very helpful. This was first time by phone I guess it wasn't to badgordon A.
Le client n'a pas laissé de commentaire.GERRIT S.
Le client n'a pas laissé de commentaire.ANDRE N.
Le client n'a pas laissé de commentaire.ZDZISLAWS B.
Le client n'a pas laissé de commentaire.DOUGLASARTHUR L.
Beverly at the counter is an absolute delight. So professional while also helpful and friendly. She is an asset to the organization and a reason I would pick this particular location again for any future needs.ANTONK D.
Le client n'a pas laissé de commentaire.Margaret D.
Le client n'a pas laissé de commentaire.NICHOLASBURNS H.
Friendly service!Jacek S.
Le client n'a pas laissé de commentaire.PHILIPRALPH G.
People were great! Trailer was very unstable at 55mph. I had 12hrs of working to keep it from swaying .MA P.
Le client n'a pas laissé de commentaire.Kathleen S.
Le client n'a pas laissé de commentaire.BRIANJAMES S.
Counterperson was very patient and helpful in walking me through the process of picking up and dropping off my truck. The office and truck were clean and sanitized. She answered all my questions and provided tips and sent videos to make the process run smoothly. I would definitely rent again from Uhaul in Saugerties.Patrick T.
The lady was so nice and helped me with all my questions. Excellent serviceMike E.
Bev and her staff know customer service, so why go anywhere else.ThanxDAVIDTODD T.
took over an hour to check in even tho I had done all the necessary pre-work. The van smelled like smoke. It wouldn't' go faster than 3 miles per hour for about a half mile.Jerelynn M.
Sorry I forgot the woman's name but she was very kind and super helpful with any questions I had.ELIZABETHANN O.
Le client n'a pas laissé de commentaire.GREGORYV H.
The management at this location is superb. I have witnessed Beverlee with many other customers and notice she offers exemplary service to all. The property is tended to and always clean.MORIAH V.
Le client n'a pas laissé de commentaire.Lucjan N.
Le client n'a pas laissé de commentaire.Sean G.
Le client n'a pas laissé de commentaire.Kim W.
Very friendly staff.Jon Michael A.
I had a very enjoyable experience. Would come back again to this location if I need another uHaul. Merci.JONATHAN C.
Nothing! the woman running this place is wonderful and your lucky to have her. If anything you should give her a raise! Good people are hard to find!JENNIFERBETH N.
Le client n'a pas laissé de commentaire.Derek B.
Le client n'a pas laissé de commentaire.Darlene Leigh P.
Excellent, Helpful and Friendly service, Support your local businesses, Highly recommended!DAVIDTODD T.
Keep doing what you are doing and make the next day better than the day beforeShirlen P.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.LORRAINEL P.
It was convenient, and I had good service once I dealt with a person inside. However, I was suppose to do a mobile pickup. My location service on my device was on, but I kept getting a message saying it wasn't. I experienced the same thing at drop off. By the time the site opened for business, and I could finish the transaction, I was already 1,5 hours behind schedule.MICHELLEANNE K.
Le client n'a pas laissé de commentaire.Silas A.
Has always been an excellent experience. Beverley runs the friendliest and most professional UHaul office I've used, nationwide. I've moved across the country and will miss her. Thanks, S.SHEILA H.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Justin D.
I didn't notice until I started loading at 03:30 am, that the floor of the trailer was very flimsy. It looks as though it would have to be reinforced, in the future, and it held up fine from NY, to Florida.PAULJ W.
Le client n'a pas laissé de commentaire.GERARDMICHAEL M.
Le client n'a pas laissé de commentaire.NANCY M.
Despite completing all of the "pre" rental process (pre-paying, pre-submitting copies of my drivers license, etc.) I was still in person with the pick up location staff for about a half hour. This was time that I did not have to spend. The technology wasn't working properly, the staff took 2 calls while I was there, and had to contact 2 of my references all while I waited. This was unreasonable. I might have been more understanding if my rental vehicle was actually at the promised location when I made the reservation. Only after providing my credit card information and over an hour later, was I made aware that instead of driving a round trip of about 30 minutes to pick up the vehicle, I spent 2,5 hours round trip to pick it up as the location was changed to the better part of 50 miles away. This is also completely unreasonable and ultimately is the reason that I will find another company to work with in the future. My time is valuable and you treated me as if it was not.David D.
Don't advertise 19,95 $ rental. The insurance is presented in such a way that it panics you into purchasing that for another 14 $. Then zero miles included?? That 19,95 $ rental...not per day but for a few hours...cost me just under 75 $! Yikes!BARBARAANN K.
The lady there was very friendly and helpful.JohnW K.
Le client n'a pas laissé de commentaire.AristotleE M.
Le client n'a pas laissé de commentaire.Charlie S.
I normally don't write reviews But this location they earned it I had the best experience with u haul at this location. It was very professional. Everything was ready for me before I got there I normally worry about contract with any company this time I felt I'm in good hands and I was. I highly recommend this location Its always good to give people credit when you know they deserve it. Thank you!!!AMINK H.
Le client n'a pas laissé de commentaire.AMANDA W.
I was very upset over the time it took for the computer to get my paper work prepare so I could leave with the truck. I waiting over 45 minutes for the paper work and you would think you guys would of gave me discount not only for the wait and the inconvenience but I'm a first responder As well . Very bad business if you ask me will never rent with uhaul again and will all my friends to go elsewhere as well ....Raymond W.
Le client n'a pas laissé de commentaire.Randall P.
After submitting all the information required when making reservations online, it is ridiculous that the pickup process took more than an hour. That resulted in wasted time and impinged the plans for the day. What problems were there, you wonder: A. If you expected to use an app without having to do an in-person contact (in these CoVid times that would be a great benefit), sorry! Absurdly the app says you are not at the site! Apparently it uses the "wifi" and doesn't recognize that you are at the site unless you walked into the office!! B. The app requires many previously unexplained and surprising new requirements when trying to use the "automated" check-out process: a) Multiple alternate contact persons (I was asked first for 2 contact people, and then an additional third and fourth person!) b) Each contact person apparently needed to have a different phone number from you, and from each other (not explained on the app) c) The contacts you specify need to be ready to answer a call from UHaul on-demand d) Passport information and the passport itself for image capture e) and optional alternative was your lease! Why wouldn't they specify these requirements when you reserve online? Apparently it is some "security measure" to spring on you after the fact! I did expect to provide a drivers license, my personal auto insurance, and a credit card -- other than these all other requirements seem extremely arbitrary to be asking with no prior expectation.Madhavan R.
Le client n'a pas laissé de commentaire.jane Q.
I can't explain how pleasant this lady is at this , location. I forgot her name but she represents customer service at its finest. She was kind, patient , knowledgeable and just a good helpful person all around.LINDAMARCIA M.
The 15' truck I reserved was not available. There was no price adjustment for the downgrade to a 10' truck however, additional miles were included with the rental. The employee Beverly provided excellent customer service - she was apologetic for the unplanned downgrade and very willing to request additional mileage to offset some of the inconvenience.JEFFREYMICHAEL M.
Beverly is greatCHRISTOPHERP B.
Customer service is the best!! Smooth and fast in & out. Extremely helpful & friendly staff! Wouldn't go anywhere else.970912286 W.
we use u haul 4 or 5 times a year this time was the first time van was not clean smelled like animals as we had already loaded our things we did not return it until after we did our delivery but we will use them again as they are always the best just a mix up I am sure!!JON-TAYLOR E.
Difficulty with the smart phone app, loading. No good signal in that area. App should no rentals when I went to drop truck off so I just left the key in the drop box and tried the chat to let them know what time I was there to drop it off. It all worked out in the end but was frustrating and time consuming. In the future I will pick up when the office is open.........much easier.Melodie W.
Thank you for making this a very smooth and lovely move.Annecy B.
I was very happy with everything.Carol M.
i was not informed until 8 minutes before my pickup time that they did not have the truck since someone didn't return it. I had to drive further from my location to get the truck so i had to use more miles on the truck than expected and it delayed my move. obviously this store was not at fault for not having the truck returned but my pickup location was changed twice even though the truck was listed as available when i made the reservation. The original location would have been much lower mileage so it caused some problems with my plans.ZACHARYTYLER H.
Upon renting, if there is any phone call for references or remaining balances to be collected, that should be processed at the beginning of the request procedure, not at the end when i'm out the door.SEANJAMES R.
Le client n'a pas laissé de commentaire.TammyL C.
Le client n'a pas laissé de commentaire.Judith F.
Incredible thoroughness from the woman who ran the office, covered all basesâ€” she was on top of her gameâ€” and kind and considerate too.Kenneth Miles P.
Le client n'a pas laissé de commentaire.NANCY M.
Great efforts were taken in the office for proper social distancing, no personal items are touched by others and all paperwork emailed. Fast and convenient service.Gina H.
On your app; include a way for the renter to upload another picture of the cab interior; yes, it was clean, but there was a rip in the seat which we had no way of noting.Donna M.
Le client n'a pas laissé de commentaire.ABDULRAUF KHAN R.
Le client n'a pas laissé de commentaire.RICHARDTHOMAS C.
Le client n'a pas laissé de commentaire.Juan A.
Great Customer Service !!William S.
Le client n'a pas laissé de commentaire.REBECCAJ D.
Beverly was very nice and helpful and efficient with my return.DENISE T.
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