Everything was good just had to drive a distance to get it and drop it off then to drive by a branch in Sussex and there was 4 of the same size trucks sitting in the yard it was a bummer
Shirley S.
Customer Reviews for Ultimate Auto Sales Ltd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck made a terrible high pitched squeal the entire time on the highway Very disappointed and annoyed was driving me insane.
Paul G.When I made the reservation, my pick up location was in Fredericton where I live. When I checked with my U-Haul location the day before my pickup date, that's when I learned that my assigned trailer was in Quispamsis, some 100 kilometres away. I was never contacted about this change. It's a good thing my flexible work schedule allowed me to go and pick it up that day as my move involved a multi day travel! That would be my only complaint.
Guy V.Clean place and equipment. VERY helpful staff.
MAUREEN M.Make sure the box is swept clean, I had to sweep it before I put furniture in..otherwise great
Sherry D.This is the second time I have rented at this location , staff are friendly, efficient and professional. Clean office and yard. T Jones
TREVOR J.This agent was great. You company : not so much. why don't you set up reservations like most other companies. On July 1 I "requested" a trailer rental(for July 9th), your company called with in 10 minutes to confirm my request, and said they will call back close to the rental date to finalize pick up details. I get a call on the 7th to finalize the pick up, and get a message" by the way we don't have any trailer at your requested location" BUT we have on available that is 1,5hrs away. i would have to drive 6hrs to get this trailer(2 return trips). With 2 days before i needed it; this is crap !! I did benefit from a last minute cancelation, and got the trailer from my requested location. I would recommend to anybody to go to another company that set up "real reservations", and if they don't have a unit available when you call, tell you that up front; not a bait and switch deal !!!
charles M.Trucks should have cruise control, especially for long drives, the truck I had none of the power plugs worked, seat was uncomfortable, only way it stayed in the Greene zone for MPG was when it was rolling downhill, but was easy to drive, just wish it had a few more features, especially cruise control
Jennifer S.Be sure you have all information required so U-Hauls are easy to pick up.
Kali S.Excellent customer service, fast in and our experience
Brian S.Excellente expérience
Harole A.Keep up the good work
JAMES WILLIAM C.Service was fine and location was fine. We were greatly disappointed that we booked a truck for 6pm and arrived to find the location had closed at 5pm. We feel this is a failing of the UHaul website. The time selection should correspond to the hours of the pickup location. We paid for 48 hours but lost 14 hours because we weren't able to pick up the truck until the next morning. We would appreciate a refund on these hours.
Dan F.After hours check-in was difficult. I have an older phone and had problems connecting to your site. When I used the guest WiFi I could get on but when I went to the truck to take pictures, it wouldn't work. I was just lucky that another customer came along and allowed me to use his hotspot . We both wore our face masks because we had to stay within 6 feet to maintain a good connection. For anyone who doesn't have a new phone, they are penalized if they have to return after hours and pay the fee to have the check in done by staff the next morning. Other than that the vehicle was in great shape and the staff were very helpful.
Roberta C.Having the equipment fit. The uhaul truck did not fit our uhaul auto transport, and we had to leave our car in another province.
Nick T.The 15ft box truck was great but I would say that there needs to be D-rings/anchor-points on the floor in the corners so a person can tie down things like motorcycles etc. Its hard to do using wall-mounted rails.
John F.Everything was excellent.
Harole A.Nothing to add at this time.
Stephen T.Nothing to add
Shawn R.dolly trailer fender was broken and lights did not work on that side. dealer took the time to have someone fix it right away.
dave M.very easy process
Leslie L.More gas in the tank upon receipt. Only 1/8 full.
chris C.All good and good people
David P.Staff was excellent and very friendly and helped out a lot. Great experience.
Kerri M.Had coupler problem, rep assisted in correction, had immediate service
RICK S.Online set up by uhaul encouraged, no customer contact. Confused return date, at my expense
Stephen W.Nothing, all went very smooth, thank you!
jim M.Thank you very much. Worked out perfectly
RYAN M.Had a fair bit of dog fur through out the driving cab. The service was great though. Very frienfly
Brian F.very good experience at this one . however the U haul hickey rd saint john very poor service .
ANDREW C.Going to try again this weekend. Truck overheated and we didn't get to use the U-haul.
Beth S.The chains on the trailer's tailgate were welded together, therefore it would not lower to the ground as we needed it to, we wouldnt have rented this particular trailer if we were aware of that. It made the job much harder than it needed to be.
PEPPI S.Ultimate Auto is a great place not only for u-haul rentals but car service also. Great Staff!
Robert C.Got me through in a timely manner very friendly
Alicia G.That is for helping when the trailer came off. It worked well after it was tightened.
Robert L.I'm really impressed. Had help hooking and removing the trailer rental by friendly reps. The price was fair and no issues! Will be using again.
Jacques D.Everything and everyone was perfect
Wayne M.I was charged double what my pdf email said
ADAM H.Excellent experience overall.
JENNIFER C.Very smooth transaction Thank you
BARRY P.Nothing, everything was perfect..
vince M.I did not get my appliance dolly ???????
Danielle M.the website was a bit glitchy when it came to early check in. It did work ok the next day. the trailer was better than the picture suggested.
Ian G.It was an easy process in renting a vehicle. The person I dealt with was very friendly and helpful. I would definitely recommend this company and this location.
CINDY L.Great quick and easy
kyle R.Very nice people to deal with.
Angela L.You should also have trucks with lift platform. I had to use two 26 ft trucks. I had to rent one of them from Penske because to lift heavy furniture, etc., the lift platform makes loading easier, faster and safer, even if the Penske truck is much higher off the ground.
Victor L.Great Service and Friendly staff
JOE C.Everything was great, no issues. They even cleaned the snow off the roof of the trailer before I left. Good service!
Bentley A.When I booked my Uhaul, we had some issues as I was told I would receive a phone call the day before our rental for pick up location and I never did. I had to call the day of my rental to find out where I had to pick up, we booked a 15 foot truck and there was none available so they gave us a 20 foot truck for the price of a 15, thank you for that. But we weren't happy that there was no winter tires on the truck as the day we were packing up and moving there was a storm and we had trouble getting up the driveway. We felt there should be winter tires on during the winter
Brittany B.