Better train employees to handle UHaul rentals. They did not have the truck I had preordered. They gave me the wrong keys. They had the amount of fuel incorrect.Linwood S.
Customer Reviews for UMA BP Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bryan L.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.Brian N.
I rented 3 U-Haul trucks and a car transport on 8/13/22. The experience I had at the U-Haul in Smithfield was ok but I had to make numerous phone calls only to be put on hold and transfered from traffic, to scheduling, to customer service, and then instead of being transfered to the right place, I was put on hold again telling me they were transferring me to a certain market and winding up going to the wrong market again, and again. I also had issues where 2 of the trucks I rented were routed incorrectly as far as drop off location, and once again I was put on hold, and again was transfered from place to place only to be sent to the wrong place, or to be disconnected and having to call back and start the transfer from department to department again.Timothy B.
Staff had us back tow dolly into parking space. They should have done this. The U-Haul was located inside a gas station. They should have at least a counter space dedicated to u-Haul business. The was no area dedicated to just U-Haul.stephaine H.
Le client n'a pas laissé de commentaire.Lee H.