Don't make customers change their plans to pick up equipment where you want them to. Do some better planning and the equipment to meet the customer's expectations.
James R.
Customer Reviews for Unburied Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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On the day I was due to return the trailer, there was no one available to unhitch the trailer. I was told to go to another uhaul dealer and return it. When I did, Uhaul tried to charge me a phenomenal amount of money for not returning it to the original dealer. The man spent a long while trying to get the charges removed, but couldn't get the last $7,53 removed. He said he would keep trying. I've had problems like this with Uhaul in the past. Your dealers are nice, efficient, helpful, and well-informed, but Uhaul itself has a lot of issues that makes the overall experience difficult. You need to step up your game at home office.
Susan D.Drop and go, nothing to it, very nice.
Rob M.Staff was very helpful even though I arrived during their lunch hour.
Hugh W.This is not about the location. It's about UHaul reservations. They suck! Every time I try to rent from UHaul the equipment I want is not available at the location I reserve. They end up changing either the location or the equipment at the last minute.
Terrence P.Even with no internet, Ray worked through reservation on her phone and got me on my way. Excellent job.
Charles F.The contract did not get entered correctly. Took 3 phone calls and 2 incorrect charge reversals to correct the issues.
Casey N.Fast return of the rental trailer and quick service.
Roibert W.Vendor was excellent to deal with. Very friendly and accommodating. He just needs smaller vehicles in his fleet.
Christopher C.