Évaluations des clients Union Market and Deli

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Union Market and Deli

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Jessica S.
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Weird that it's part of a storefront, but it worked. Glad it wasn't busy otherwise it would have been challenging to check out. Would be nice to have parking validated instead of having to pay for that too.

Troy E.
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Le client n'a pas laissé de commentaire.

Braden D.
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The service was quick and easy! Very helpful and very on top of things!

John M.
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Thanks you.

Nikita A.
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Kenny, the person who helped me out and runs this location, was wonderful, and I don't want this to be a negative review for him - but I just feel incredibly scammed by U-Haul as a whole. The advertised cost was $19.95, and I paid an extra $10 for insurance. But when all was said and done, I owed $68+! U-Haul should have greater transparency, especially about the refill rates for a gas tank. Really absurd, and I think next time I'll just figure something else out rather than rent a U-Haul. That being said, if you have no other options, Kenny is a wonderful and really helpful person to work with, and I highly recommend him!

Zachary S.
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The guy working was quick, cool, and he knew what he was doing. Solid experience

Trevor F.
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Le client n'a pas laissé de commentaire.

Kalaija M.
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There was some mud on the floor but otherwise great shape. Easy pick up and great service. Thank you !

Erin L.
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Slow service- this location is inside a convenience store and business is done on a laptop. I did not receive the dolly I was supposed to, asked the clerk to take it off of my bill and I got charged for it anyway. I will find other, more convenient moving vehicles in the future.

Christian D.
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Le client n'a pas laissé de commentaire.

Keaton T.
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It's fine, if you're not in a hurry. I signed up for mobile pickup and still had to go into the store and work with the clerk, which was a slow process, almost 30 minutes. The van is 7'2" but the parking garage signs are 7'0" clearance. So you have to be careful to not scrape the roof of the van when you're pulling out of the garage.

Nicole S.
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To the clean and well maintained note: the change oil warning was in during entire trip and the previous user left a lot of dirt in the back of the van. Everything else was excellent!

cynthia H.
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Le client n'a pas laissé de commentaire.

Katie R.
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Le client n'a pas laissé de commentaire.

Andrew F.
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Le client n'a pas laissé de commentaire.

Warren G.
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Great customer service from the attendant!

Wynter B.
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Le client n'a pas laissé de commentaire.

Bradley B.
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Le client n'a pas laissé de commentaire.

Ariel W.
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The guy who helped was SO friendly, accommodating, helpful, and knowledgeable! He had everything memorized, had great customer service skills, and made what could be a stressful experience into a simple, straightforward one. Thank you!

Emily N.
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Le client n'a pas laissé de commentaire.

Pablo H.
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The guy said there was trouble running my card. My bank said my card was fine. It was him. I'm a little sketchy about it. I'm gonna keep a close eye on any suspicious activity after visiting this location.

Barbara L.
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Le client n'a pas laissé de commentaire.

Thomas F.
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Get rid of this location. The people at the store didn't know how to use the software. They kept interrupting the transaction so they could sell bottles of coke and candy bars. It took too long. I had to walk too far to get the van. It was the worst customer experience I have had in 20 years - really! Dropping off was worse.

CHRISTOPHER D.
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The service was helpful, friendly, professional, and fast.

Lyndsay H.
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In-person check in process was clunky at best, and the van was difficult to locate. This would also be a difficult location for people with mobility issues as the van is parked at the top of the neighboring parking garage which is a bit of a hike from the dealer's store front.

Taeko H.
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Le client n'a pas laissé de commentaire.

Edson C.
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This UHaul pick up was easy convenient and quick. Van was clean and easy to drive, clerk was nice and helpful Highly recommend renting from this place

nick W.
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The person I got the van from had no useful information, and was unapologetic about not having it. He didn't get up to look at the van when I thought there was an issue. The garage that they wanted me to park a 7'2" clearance vehicle in was 7'0". They didn't have the supplies I reserved (also unapologetic). They didn't have the capacity to print a receipt or physical copies of my contract (they had a laptop that I could look at from maybe 18" at an angle). Terrible service, that ended up costing me money, stressing me out, and damaging my furniture.

Ashley L.
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Le client n'a pas laissé de commentaire.

William P.
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Nothing! The people at this location are on it! Thank you for the great experience at 1103 NE Holliday

Diana F.
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Drop off was a nightmare. No one answered the phone, and it took close to an hour to park, walk to the store, get the gate opened, walk back to the van and park it.,

kiel J.
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Faster check out!!!!! This is a uhaul problem. How can I walk up to a car2go, tap my phone, and go. While renting a uhaul has tons of forms, and uploading photos.... Takes too long especially when people are cashiering.

Douglas K.
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Le client n'a pas laissé de commentaire.

Moeko C.
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Le client n'a pas laissé de commentaire.

Anne B.
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Le client n'a pas laissé de commentaire.

Branden H.
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Le client n'a pas laissé de commentaire.

Daniel T.
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The guy running the shop was awesome. It's not easy juggling regular customers and uhaul customers, especially not on your own. He really made our day. Thank you!

Tauna M.
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Jessie was super friendly, helpful and informative. The van was awesome. Suited our needs.

JARED K.
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Le client n'a pas laissé de commentaire.

Katherine F.
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Le client n'a pas laissé de commentaire.

david B.
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Le client n'a pas laissé de commentaire.

Freyja S.
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Le client n'a pas laissé de commentaire.

kent J.
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Vance was very helpful. The check in and out process is quite time consuming and the software appeared to be sluggish, but he stayed pleasant and thorough throughout. Kent.

Amanda D.
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Le client n'a pas laissé de commentaire.

tyler B.
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Le client n'a pas laissé de commentaire.

Quentin O.
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Most unprofessional U-Haul experience ever. Rented the equipment for 2 hours walked out to my car with an hour and fifteen minutes. I was then overcharged, reimbursed and overcharged again. I called the location he didn't answer on 4 different calls then texts from another location sayin “Sorry. Can't talk right now.” — this experience may have me take my personal and business needs elsewhere. I drove 20 miles total during my rental and was charged over $100.00. I asked since I used it for less than I originally said including distance traveled of it would be less .....he doesn't look at me while he's on the computer and said...”noooope.” I've now spent more than and hour and a half on this which is only putting me further in the hole in my opinion. Ideally would like all my money back to forget this experience overall.

Mitchell F.
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Very smooth process. Very helpful from start to finish.

Conrad M.
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Very smooth and easy experience. Appreciate the good service.

Jeffrey S.
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Mobile reservations is not convenient. I still had to go talk to the agent, but had to go back and forth from the vehicle. It was pointless and cumbersome. The mobile reservation should show for agents and sync to their system

Lee H.
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The guy working was great given how terrible everything else was for him. There was nothing telling him which van I was supposed to take. They didn't have printer paper. He was the only working, so if I needed help, it would be impossible. When I got back the badge to get back into the parking garage didn't work. Would never tell anyone to use this location again.

Ryosaku H.
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Great people and very convenient location, right in front of the Max station and mall.

valerie W.
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Vance was amazing!! Very personable and friendly!

Keaton K.
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The guys that helped me where cool

Ryan K.
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This location does not have staffing to provide U-haul services. It is a convenience store with one person working on the day I arrived. Any time someone came in I had to wait until that person was helped. Also the person working didn't know how to use the payment software.

Jesse S.
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Le client n'a pas laissé de commentaire.

Gordon H.
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Le client n'a pas laissé de commentaire.

Christine H.
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Overall my experience was positive except for the fact that the truck was in a nearby parking garage. The man who waited on me was very professional, pleasant, and knowledgable.

Lynn R.
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Le client n'a pas laissé de commentaire.

Harriet B.
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The only issue is that the location has only one vehicle. However, as long as your schedule works with it being available, all is well. Very helpful staff, very good service.

Sean M.
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I'm not sure why other folks have had a hard time with these folks. Attendant Jessie was exceptional with his customer service, parking was no problem & I was In & Out!

Kenneth S.
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Have the items the customer is requesting at the time they have it reserved. Fix the gas gauge.....shady! Also, don't just add insurance and try to get away with it. By far, the worst rental truck/van/car experience I've ever had. Feel bad for the worker or the store who had to represent the shadiness. Will never use this location again.

Bailey B.
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The two market clerks were great, smooth check in and check out and it was pretty straight forward finding the car across the street. Overall great experience!

Klaus B.
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poor marking of location. Google Maps puts it into the parking garage at the same address :-(. The actual sign over the door was VERY small. The person handling UHaul's business made up for the frustration with excellent service!

Taylor S.
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The service was very friendly, and the process was straight-forward. Thanks!

Rod R.
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This location is so busy with walk-in traffic it takes extra time just to complete the transaction. One guy knows what he is doing the younger guy does not know what he is doing. I attempted to extend my rental the first day. I could not contact the store using the phone number provided. The number on the contract (503) 208.7638 went to voicemail with no room for more messages. There was no answer to the call, response to a text message, no call back. When I went in to ask the young man working there if I could extend the rental , he claimed there was no charge for extending. I waited about a half an hour for him to attempt to schedule a reservation for the following day. Finally he gave up and asked me to use the app to make the reservation.

WILLIE M.
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Le client n'a pas laissé de commentaire.

Mark M.
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The location is very central, but there was no parking, except for a 5 minute space. The van was in pretty good shape overall and met our needs. The seats in the front were stained and worn and smelled like zoo animals had been smoking in the van. While the pickup process wasn't the most convenient, the location was very convenient.

PATRICK C.
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limited supplies. We ordered furniture pads and they had none. The staff at this location was very helpful but the lacked much in terms of equipment.

Olivia W.
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I think I paid for an extra 9 miles of travel. I'm almost positive when I first started the engine, the odometer said 3499. It was notable b/c it was right at that 500 mark, so I thought that was handy to track how far I was driving. The clerk, Jessie (who was totally awesome btw), had me take a photo of the final odometer reading. When I went in to pay, I showed it to him (3542 miles) and he told me the original had been at 3490. We talked through it and he was very kind, but there was no way to confirm or deny that the original was correct. He implied that maybe he hadn't checked it properly or hadn't correctly input the number after the prior rental. I'm a reasonable person, it wasn't anyone's fault necessarily. I could have mis-seen the number, he could have recorded it incorrectly, but regardless - the system is flawed b/c of the fact it's not a certainty. I think I was charged extra. So I'm not super happy about that, but it was otherwise a great experience. Jessie was super awesome and helpful. Location was convenient, and no problems with the van itself.

Cale Y.
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Le client n'a pas laissé de commentaire.

Abigail B.
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The only issue I had was that I couldn't get out of the DoubleTree parking garage. The cashiers at Union Station Deli didn't tell me what to do to lift the gate. So there ended up being a long line behind me of angry people as I called the parking garage company for help. Other than that, I had no issues.

Tracy D.
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Le client n'a pas laissé de commentaire.

Lauren O.
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The process took too long/was pretty inconvenient. It took about 30 minutes to actually get the contract and the car. Then, the car was located about a block away on top of a parking garage. Plus, they charged extra than what I was told I would be charged in the online reservation. Next time, I'd rather just go straight to a dealer if it means it will lessen the hassle.

Savanna S.
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Van is really hard to get in and out of parking structure

Guillaume T.
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Le client n'a pas laissé de commentaire.

Nadia R.
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Le client n'a pas laissé de commentaire.

kelly O.
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Le client n'a pas laissé de commentaire.

jane P.
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Le client n'a pas laissé de commentaire.

Ben W.
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Le client n'a pas laissé de commentaire.

Bill V.
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Le client n'a pas laissé de commentaire.

Peter C.
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Nice person helping. Parking at the doubletree is slightly annoying.

Emily S.
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I had reserved a loading dolly, and the location didn't have dollies even though online it did. The location closed early so I had to drop off the vehicle and then come down the next day to drop off the key. I also had a $6.50 charge charged to my account that I wasn't expecting.

Jeffery B.
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Great experience. Thanks so much!

Alice H.
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Le client n'a pas laissé de commentaire.

Joachim F.
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Le client n'a pas laissé de commentaire.

David M.
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They vendor did not know how to submit a request to drop my rental in my new neighborhood. Therefore, I was charged extra for the mileage used to return to the pickup location. This should rectified.

Daniel D.
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The staff did great.

James W.
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Sunday was great at this location because street parking is free right in front! Otherwise, you have to park at a hotel around the corner

Eric B.
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I was charged for gas when I brought the vehicle back and the gas line was the same as initially indicated on my checkout slip. I was also unable to return the vehicle during business hours because they closed before my usage time was up. They also said that I drove 40 miles, which I find highly unlikely. It should have been closer to 25 miles

Scott G.
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Park the truck under cover so it isn't soaking wet or at least have blankets available.

Joseph A.
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I had to search through a parking structure to find the rented truck. I then had to move the very large vehicle through a very confined space. In all my past rentals I had the truck pulled up to me. After being handed the keys it was 20 minutes before hitting the road. Worker was also quite rude. Overall awful experience.

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I had confirmed reservation with my credit card and having my brother (located nearby) pick up and they made him use his credit card for payment instead of using mine, which was already on confirmation. I was not happy at all with that. Nor was my brother.

Non reviews have been submitted for this location.

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