Customer Reviews for Unique Packaging & Shipping
(U-Haul Neighborhood Dealer)

256 évaluations

8781 Sheridan Blvd   Westminster, CO 80031
(Located in the shopping center on the south west corner of 88th & Sheridan, Drop box is located on the light pole in the north part of the parking lot)

(303) 291-9022

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(303) 291-9022

8781 Sheridan Blvd
Westminster, CO 80031
(Located in the shopping center on the south west corner of 88th & Sheridan, Drop box is located on the light pole in the north part of the parking lot)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Griffin Lothrop 
Évaluation :
5

Hard to improve on fantastic!

Marty Johnson 
Évaluation :
5

I have a random $6 fee after already paying. Not sure what that's about.

Alexander Militello 
Évaluation :
5

The owners of Unique Packaging and Shipping were so kind! They truly made my U-Haul experience great - highly recommend this location!

Brianna Dandrea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrice Boothe 
Évaluation :
5

You should be up front about the costs of renting. This rental was DOUBLE what was quoted when I booked online, and you do not disclose any of the extra fees until you send the receipt for transaction. The rental experience itself was good, but the charges are so sneaky it most definitely taints the overall experience and I'm not sure I'd use you again.

Adam Hale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Grosmick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon Erickson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Cohn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Cross 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ami Hansen 
Évaluation :
2

It was a packing store, a bit on the dirty side. Magnificent Movers were terrible. arrived an hour late, smelled of marijuana and were very slow.

Ken Christenson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janell Brooks 
Évaluation :
3

I was 30 minutes late with the truck return (yes my fault) but I was charged for a full 24 hour period extra, I feel like a “late fee” would be applicable but not a FULL DAY of rental fees.

Dillon Willey 
Évaluation :
5

Very friendly and nice staff :)

Ryan Skinner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEREDITH HUFNAGEL 
Évaluation :
5

This location, Unique Packaging and Shipping in Westminster, is the best! I rented from them twice in 2 months and each time there was zero issues picking the truck up and dropping it off. Moving is always stressful so it is a plus when you have friendly service from the owner with a sense of humor! I'll look to this location for any future use. Merci.

Lori Micucci 
Évaluation :
3

Better signage to show where the rental office is. It was hard to find if we hadn't seen the trucks out front.

Kevin Gruener 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan Jolly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie Turrietta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC BERGMAN 
Évaluation :
3

There was zero cleaning and it was evident especially in the windshield. There was soda residue and toe prints and it was difficult to see with sun glare.

Kevin Gawel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted Zanella 
Évaluation :
3

Uhaul is an awful company

Adam Jacobini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott birdwell 
Évaluation :
1

The lock box took us 15 minutes to open because it is not a well synchronized luck combinations. The truck had less than 1/8 of a tank of gasoline in it. One of the tires on the truck needed air desperately. The warning lights on the dashboard prevented me from finding out the initial odometer reading as it warned me about the low air pressure in the tire, as well as the fact that the truck needed the oil to be changed.

noah bilmes 
Évaluation :
5

Moving in general is overwhelming enough, what makes it less hectic is when your U-Haul reservation has zero problems and goes smoothly. That's what I experienced with this store. Great friendly people, picking the truck up and returning it was super easy, which I appreciate. I will recommend this store to all of my friends who have moves coming up. Thank you for helping make my move a little bit smoother.

Lori Micucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC BERGMAN 
Évaluation :
5

They were super helpful and nice and they made everything super easy.

Jessica Hunt-Yates 
Évaluation :
5

The automated check out is still a little buggy. However, this is my third time renting a U-Haul this year and it is getting better little by little. This is the first time that checking in via remote has worked. It seems odd that checking in takes you out of the app and into a normal browser session though when checking out does not.

James Morrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Westgate 
Évaluation :
1

The location was changed without notifying me the day before pick up. I had to drive 20 miles out of the way (1 way) to get the truck. The owner of the location calls me and says there is a chance that when I get there in the morning that someone might have stolen all of the gas out of the truck. This is crazy to call a customer to tell them this!! The truck came with 1/4 off a tank of gas so before loading I was forced to fill it up. Ive never rented equipment and had the company be confident in giving me the equipment with almost no gas in it. He tells me this is a U-Haul policy. That's an awful policy. People paying hundreds to rent a truck should not have to wonder weather it will have even a little gas in it. Then this owner asked me multiple times and told me he'd pay me to bring the truck back to him. I had a one way rental for a reason. The door of the truck required about 75 pounds of oil to open and close it was so badly maintained. This was miserable experience!

Sam Stage 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amber CHAPMAN 
Évaluation :
2

I ordered truck from Boulder location but ended up with Westminster location. Didn't know of switch until day before. Spoke with a rep at Boulder day before after found out about the switch. Rep was very unhelpful and just kept asking me if I wanted to cancel. I said why would I cancel if I needed the truck . Guy was kind of a jerk . Went to Westminster location and picked up via smart phone . Pain in the ass . Would have preferred to deal with live rep . Good news is that drop off in Denver (Conoco gas station was great). Overall not a good experience though.

Bob Bayer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikael Bjork 
Évaluation :
1

The uhaul was dirty, it had a big spill in it. Then the check engine light came on and started blinking. Set us behind two hours. Very frustrating

Shannan Mills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Cooke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rodriguez 
Évaluation :
5

Awesome customer service, he is awesome to work with will always do business here

STEVEN HAARHUES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Frakes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Jones 
Évaluation :
5

Quick and easy check in and check out. Friendly service.

Cameron Miller 
Évaluation :
5

Very nice people / good experience! Recommend a cruise control! Otherwise went perfect!

Thomas Henson 
Évaluation :
5

Great costumer service

STEVEN HAARHUES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline Cliff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Vigil 
Évaluation :
3

Drop off was easy. Customer service was average.

Samantha Coppoli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis McGrath 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Trujillo 
Évaluation :
3

The customer service agent that 'helped' me get access to the uhaul did a bad job. Uhaul needs to inform their clients that they need all this additional information BEFORE we drive to the location. I was standing outside for over 20 minutes trying to get access to the truck and the customer service agent gave up on me and told me to go inside and ended the chat on me. It was a huge waste of my time, and I did not feel safe in that area where homeless people are walking around staring me down. I will not be using uhaul again. This should have been so simple as I literally drove it less than 10 miles to get a couch and it took longer to get the truck than anything else. Very disappointing.

Emily Richter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THACH NGUYEN 
Évaluation :
1

Very vague instructions once we arrived to the site. The actual front desk was not well marked and took me almost a half hour to get through the checkin process and get the truck. Therefore I was a half hour late to return the truck. Not a good experience at all

Grace Przekurat  
Évaluation :
2

The lock was not working. The customer experience was miserable. I reserved a truck, it wast there. I called and was directed to 4 people before someone helped. Wasted a whole day. the app sucks. the return process sucks.

michael LeBlanc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE CARDOZO 
Évaluation :
5

Quick and easy rental process.

RONALD HERRO 
Évaluation :
5

The guy there was very nice and helpful in assisting to return the truck. He don't even work directly for Uhaul and his customer service was the best out of the whole process.

Tiffany Sapp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Lopez 
Évaluation :
5

For returns; allow the same alternative to location services as you do for pickup. Due to unclear reason(s); uhaul was unable to determine my phone's location. Fortunately, you alllowed me an alternative; a photo of the bar code above the lock box. This alternative does NOT exist for returns. I created an account days before pick up. ALL necessary information should be entered here. However, at pickup; I was forced to provide two (2) contacts, or passport or company number or lease agreement. This is inconsiderate; one of my contacts was flying that day, I do not carry a passport during furniture moving, my company is not available for contact on a weekend and certainly won't reply in the timely manner you required, and a "lease" agreement was not even defined (is my uhaul rental a lease?) OTOH, I've used you before (not weekend phone, though) and will probably use you again. The issues are procedural and not structural!

William Voegtli jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES COOK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT SIMPSON 
Évaluation :
5

Whomever rented the truck before us made it smell like smoke, it stunk on the inside bad. Other use the staff and the truck were great.

CHAD PRICHARD 
Évaluation :
3

On my order I requested an appliance dolly but when I arrived I was told they didn't have one. The truck was very dirty in the cab and the outside of the truck. The back of the truck was clean enough.

Robert Beer 
Évaluation :
3

This location was fine, but I never should have had to come here. It was completely unacceptable that our reservation at our original location was botched.

David Evans 
Évaluation :
2

Get new locks!!!! Took 45 minutes to get the Keyes which went into my reservation time. Customer service was no help either!!!

Delaney McCutcheon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE ROWE 
Évaluation :
5

Do better on the 24/7 self pickup... I was late, it took me an hour on the phone only to find out since I was late, my order was cancelled/taken out of system... there has to be a better way.. I'll never use the 24/7 service again.

Bryan Large 
Évaluation :
4

Location was good uhaul was horrible!!! Rental got ran as a one way, almost doubling my charge when it was in town. Then I had to spend 2,5 hrs on the phone to resolve and still havent gotten the call back i was promised

HILTON JONES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci Mahler 
Évaluation :
5

Could not have asked for anything more. Easy on-line process. Great staff at this location. Convenient location. Truck ran perfect. Way to go U-Haul

JOHN RUSHTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna McCoy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NARGES AHMADIHOJATABAD 
Évaluation :
4

I will never use Uhaul again. The supplier of the truck was great. The call center, chat support all other functions that I would say are controlled by the actually company....were trash. Absolute trash. Terrible interactions, poor information, senidng me 30 mins further when I ID a truck 10 mins away. Its horrific how bad the experience was. I am from a military family and I move alot andby this experience alone you have lost my business for life. Deactivate my Uhaul account, scrub all my data and go fly a kite.

Cortland Castro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON EDELSTEIN 
Évaluation :
3

When I turn the truck in I'm trying to check it out through the online website it didn't allow me to take a photo of my odometer. Website needs work

MONTE KAISER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royce Maynard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Pezzulo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT STAHL 
Évaluation :
1

I rent from uhaul pretty often and the person who helped was not professional and very mean. Also they showed up late to open up for business. I will never rent from there again

Michael Garduno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAGJEET SINGH 
Évaluation :
5

Excellent service, extremely nice, and accommodating. Would definitely come back! Merci!

KYLE BARICH-MOODAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON DALY 
Évaluation :
5

Awesome service, amazing experience

ADRIAN ORTIZ-BURROLA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Schafer 
Évaluation :
5

Excellente expérience

ROBERT COMER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrian Andrews  
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA MARQUEZ 
Évaluation :
5

I was charged with 25 because they said it was dust in the truck it was the same way that I picked it up

YOLANDA QUINONEZ-NIETO 
Évaluation :
4

Check in and drop off procedure on your phone takes some getting used to. Budget 5 - 15 minutes for pickup / dropoff. Good experience otherwise.

Dale Becker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA HOFFMAN 
Évaluation :
5

The pick up process was awful. It took an hour because the mobile check in didn't work and we had to jump through all kinds of hoops to finally get it working. The proprietor of Unique Packaging & Shipping was the nicest and I feel bad for taking up his time.

GREGORY STEARNS 
Évaluation :
5

Great Uhaul location to use!

SEAN THOMFORDE 
Évaluation :
5

They are doing good

THUPTEN PHUNTSOK 
Évaluation :
5

Service rapide et convivial.

DARREN KNIGHT 
Évaluation :
1

I wouldn't go here again. They charged me twice then gave me a car parked in gas. If you guys do quality control based on these comments, I'd get to it.

BASSEM TAHHAN 
Évaluation :
1

every time I wanted to ask something no came out of their mouth immediately no no no no we can't no we can't we can't no they're closed we can't quote unquote

SAMUEL V ESPINOZA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS SWARTZENDRUBER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN QUINONEZ 
Évaluation :
1

Very strange concept to leave truck in the middle of a parking lot!

Jean Tomkowicz 
Évaluation :
5

Lack of cell service an issue. A Wi-Fi hotspot or something of the sort to connect to would have been much easier.

MITCHELL BLESSINGER 
Évaluation :
3

Wipe the soda stains out/off of the cup holders in between drop off/pick up.

Lauren Brown 
Non les évaluations ont été soumises pour cet établissement.

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