Customer Reviews for Uniquities LLC
(U-Haul Neighborhood Dealer)

Évaluation :

4

The app kept closing and experiencing issues. I was unable to go back and add the picture of the mileage. I was then charged extra because of this. Also, i put in extra gas and wasn't provided a refund. Seems unfair

Évaluation :

3

Signage to the location was non existent. Otherwise ok

Évaluation :

1

terrible customer service, was handed the keys and told to find the truck on my own, did not reference license plate, would never use them again

Évaluation :

4

I had the truck for 3 hours. I drove 30 miles. How does rental go from 29 to a bill of 159.00. ???

Évaluation :

3

They overcharged me for gas when I only went 10 miles. the shift lever was about to break off, the truck in general is unsafe and needs to be removed from rental inventory. I will never rent from U-Haul again after this and this was my first time.

Évaluation :

5

Close to home and easy

Évaluation :

3

Their phone app and computer app was not working so they couldn't give me a receipt. Someone called from U-Haul a few hours after I drop off the truck and asked where I had dropped it off.

Évaluation :

5

Service was very easy to utilize.

Évaluation :

5

Rien

Évaluation :

2

Truck had flat tire at location - took over an hour on phone with uhaul to get the truck switched. No dolly in truck - had to have that charge removed. Combination locks on key box were very difficult to open, and box #1 was very high - had to stand on tiptoes to undo padlock. Uhaul phone reps were helpful, but overall experience was tense and frustrating.

Évaluation :

2

The truck was in bad shape.

Évaluation :

4

My card got charged multiple times and I’m missing money out of my account

Évaluation :

2

Hard to find. Very poor signage. Very nice people and made the drop off easy and quick.

Évaluation :

4

We had difficulties with the site at that location and the nice individuals in the furniture store told us especially on Saturday's the signal is poor. Other than that, good experience

Évaluation :

5

This location was night and day better than the pickup location.

Évaluation :

3

This was the worst experience I have ever encountered with you guys. I will not use again.

Évaluation :

3

The only reason I wouldn’t is because it’s a furniture store I feel like and they don’t have the equipment that you can get from a regular U-Haul location.

Évaluation :

4

I attempted to get the vehicle online. I worked for over 25 minutes then had to have the store personnel do this.

Évaluation :

5

5 Stars!!!!!!!

Évaluation :

5

This was not the original location where I placed my reservation. It was farther than my preferred location and did not open till 10 am. I was charged the extra mileage due to the change in pick up locations and the later pickup hour ended up with me and my wife spending an additional night in Phoenix. Please do not change where the original reservation was placed or if necessary, don't charge the customer extra mileage. Merci!

Évaluation :

1

The trucks are parked behind a furniture store and a construction lot. The staff person quickly rang up my rental, handed me the keys walked outside and pointed to the truck from 100 ft away then left back to the furniture store. The trucks fuel gauge showed 1/8 tank but the rental app showed near 1/2 tank. The text link for the uhaul rental wasn't fully working so I couldn't upload new photos. The camera screen remained dark on iPhone instead of showing captured images of vehicle or gas gauge. Later in the day, I went to fill gas tank, spilling $31 of gas all over pavement at gas station as someone had cut the fuel tank inlet line to siphon out the gas tank underneath the truck, apparently between rentals while parked out at store. I won't rent from there again.

Évaluation :

2

It's a scam to say you can rent a u haul for 20 bucks in town for a day when really it's only 20 bucks if you never leave the parking lot with it. And you should say how many total gallons of gas the thing takes so you know exactly how much to fill, or at least give a refund for filling over what was used. Whatever it got my job done but y'all are crazy expensive.

Évaluation :

5

With 5 days advance notice, my truck, the only truck at this loction, was ready and waiting. I was a first-time app user for remote pick-up, and it worked well for me.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

When I picked the truck up they had no blankets for me, I had to go to another location to get blankets. When I picked the truck up the check engine light was on so I drove back to the pickup location they were closed.

Évaluation :

2

Dropping off after hours and the lock box is broken!!! Didnt know where to put the key... Really need to fix that or send better instructions for alternative drop box

Évaluation :

1

Untrustworthy company. I had contacted Uhaul immediately letting them know that I forgot to take a picture of the odometer before I dropped off the keys in the drop-off box after hours. The operator reassured me that I did not have to worry. I found out the next day that I was overcharged by $103 because Uniquities had falsely input that I traveled 214 miles with the rental even though I only traveled ~45 miles. Upon contacting Uhaul I was sent an email by the field manager who said he was unable to verify it. Only after bringing it up to my bank was he miraculously able to do "further research" and refund me the money. Save your time and money on a more reliable company.

Évaluation :

3

I did not receive the 2 dozen moving blankets as requested but was charged. When I called to ask for a refund. I was refunded for 1 dozen but still charged for the other even though I received none.

Évaluation :

1

Iniquities is a mess. U-Haul should not have it's reputation involved with that place

Évaluation :

2

The biggest issue was that they did not have the equipment that was reserved (appliance dolly) so I had to go to a different Uhaul, complete a second rental agreement then bring it back before dropping the truck off. I'm not even sure they have an appliance dolly - they should not be able to secure a reservation if they dont have the equipment in stock. Further, they did not explain that gas would be charged at $4+ / gallon if not refueled Last, there was a $20 phantom charge that was unexplained on the final receipt. It was classified as "sales items (see below)" yet there was no explanation what that was.

Évaluation :

3

Agent did not know where the truck was in the parking lots and had me running around to find it Passenger side mirror is broken - that's important safety equipment and should be repaired. Truck should not have been released with broken mirror

Évaluation :

5

Be very specific about the information given during your reservation call. I was mistakenly reserved under an incorrect name and phone number and my reservation was canceled at 51st and Cactus. Luckily, the 59th & Bell Rd. location came through with the truck that I needed! I always depend on Uhaul for dependable truck and trailer rentals. I move a lot of furniture donations going to the DAV Chapter #1- Phoenix. ⭐⭐⭐⭐⭐

Évaluation :

1

Worst experience ever. We are done

Évaluation :

5

Nothing to improve. The staff there was very nice and helpful!

Évaluation :

1

This location was sketchy and the people there were trying to sell mattresses rather than help customers who wanted a U-Haul. There were no ratchet straps in the U-Haul to keep our furniture from shifting around so that was bad.

Évaluation :

5

Great experience. Loved the people.

Évaluation :

3

uhaul office at the mattress store? the real gas tank level was different then contract.

Évaluation :

3

No Sign out front. Difficult to find.

Évaluation :

1

When I rented the van from this facility, the gas tank was on empty. I told the store about this, and I was told that they would take care of it when I return the vehicle. I took a picture of how much gas was put in and the dollar amount from the gas pump and uploaded it to the website, it was over $74. Once I return the vehicle I had sent several emails to the person in charge and as of today's date, 10/15/19, I have not received any type of reimbursement for having to pay that much money to gas up their vehicle. I was not expecting a $74 refund, but I was at least expecting to get half of that money back on the backend. I could not find the actual gas receipt, however, The picture I uploaded to the website should have been enough to prove how much was spent to fill up the gas tank. I would not recommend this facility to anybody else going forward. And I would not recommend this facility to purchase the other items they have for sale at this facility.

Évaluation :

5

Maybe post a better sign on the street to make it easier to find the facility. The facility is located inside a furniture store in the corner of a large strip mall.

Évaluation :

1

I was walked out to the back parking lot. She walked me to the trailer and said here this one. Turned and walked away.. Leaving me to inspect the trailer and hook it up myself. When I tried to return it I was told, sorry the Uhaul is closed today.(They are part of a furniture store). No one will be here today and tomorrow. Come back in a few days, or take it to another Uhaul.

Évaluation :

5

All went smooth from Glendale, AZ to Klamath Falls, OR! Thanks to y'all! ??

Évaluation :

1

they are horrible and took 2 payments one from my credit card and cash and cannot help me get my money back.

Évaluation :

1

I had reservation at one location then got a call from U-haul that the equipment I requested was not available about 16 hours before pickup. Instead after some discussion I was given two location 36 miles apart, one for the truck the other for the auto transport. This was a huge problem, this meant I needed to leave my car at one location, take the truck an pack then got the the second location to get the auto transport and back to the first location. The first location was nice and did a good job the second location was a nightmare, it was a furniture store and didn't have any one to connect the auto transport non did they know how to get me my 50 dollar discount that Uhaul promised. So the poor rate above is for the furniture store. When I did get the auto transport and drove back to the first store, the first store was very helpful they connected the auto transport correctly and I drove the car on the trailer and they locked down the car. the first store was great. However, this U-haul experience in Phoenix was good to start but due to changing my location caused me a nightmare in terms of pick-up and equipment connection. Truck and auto transport traveled very well to Tulsa.

Évaluation :

5

Quick and dependable

Évaluation :

2

i arrived at the location and was unable to retrieve the key. The combination was wrong to get into the box to retrieve the key. The code was actually for another box, i know this because i out of curiosity used it on another lockbox. Eventually, i got a hold of customer service and they contacted the owner of the establishment that maintains the vehicles. The gentlemen came out of the store and unlocked the other boxes to see if there were keys in them and there were keys. not just for the one i wanted to rent. I told the customer service rep. look I have to be somewhere in 20 minutes just give me a vehicle that fits these keys. we did got a smaller one and the costumer service rep said that they would adjust my contract and receive a discount. not sure where the discount was applied. there wasn't .

Évaluation :

4

The truck smelled like someone had been smoking inside. Rentals should be smoke free so that the next customer doesn't have to smell that when driving the truck.

Évaluation :

5

This was the WORST experience. I rented a 19,95/day plus mileage Van for a 5-hour rental @ 0,59/mile which was fine. What I did not expect was to pay $122.62. I am beyond upset and disgusted at what I was charged to pick up a bedroom set I needed to pick up for a family member. I expected $60 but not DOUBLE this. Will NEVER rent from you again I did not have that kind of money to spend on the furniture and then another $120 on the rental for a few hours. DISGUSTED.

Évaluation :

5

When I return the truck comment I was in the process of checking out and the system took me to a survey. I was unable to get the instructions for returning the truck after the survey popped up and took over the process

Évaluation :

2

Man handling paperwork seemed like he was not very knowledgeable about the process, to the point of calling the original location to verify things he needed help with. The location itself also did not feel very official. Everything was handled in the middle of the discount store, and my drivers license was copied on outdated equipment he had to run multiple times. I was also not provided a copy of anything, and the dolly I requested with my order was not provided at the new location. I got only what I needed and got out, and while some people might appreciate a super chill environment, I would have preferred an improved level of professionalism during an already stressful time.

Évaluation :

1

Maybe have a sign? Try sucking less

Évaluation :

1

The employee at this location said he had never completed a U-Haul rental before. This is a mattress store and they are not familiar with the U-Haul process. Took well over an hour to have this completed and they were not friendly or helpful.