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Justin Reinersman
Customer Reviews for United Auto Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It would be nice to know which locations have a person present. This location has no-one on-site. The location was clean and accessible though.
RICHARD JAMESWas supposed to pick up at 1pm. Due to my info being cleared by a representative, I didn't get it until 1:30. I got to my destination and they forgot to pur my dolly in the truck, so I ended up having to move everything on my own without one. Between forgetting the dolly and the hassle of checking in/out is probably the worst experience I've ever had with a company. Will never be back
Daniel KingI'm glad I could return it here in town, but you pull up and it looks nearly abandoned. Not well kept where you return uhaul rentals at all!
Brandi WhitmanThompson was very helpful in helping us complete our move.
Scott LimaVery small. No one was there when I dropped the trailer off had to call 3 days after I dropped it off for them to check it in and clear my account Poor coustomer service at this loacation
todd WamplerPerfect experience!
Michael CarrThe procedure to go through to pick up the rental was a little long and drawn out. The truck we picked up was rough and ran rough but we was only doing a local run so it worked out for us.
LOREN BENGElock box was hard to find,
Mary neitzelRented a vehicle tow trailer, one of the straps that hold down the front tires would not stay fastened and had to stop many times to retighten. Finally had to stop and purchase my own straps to secure the vehicle.
PHILIP POLLARDGood location w moving trucks and trailers and dolly's. Convenient location and setup to this area . Best for mobile automatic rental as the office is usually not open it seems
Joseph ArmentanoFriendly staff and great customer service.
Jeremiah JohnsonI used this location as a truck and key drop off. Did not have a chance to interact or see the layout. A Labor Day drop off was easy to figure out.
Thomas DavisVery friendly and helpful staff at this location
john WalkerThere wasn't a dolly available for our truck. May not be the location's fault. Our moving crew used theirs so it did not become an issue.
Delbert SalesThis place was great and the guy was very nice when helping us!
Samantha HenleyThe procedures work perfect, do not change it.
KENNETH HALEThe employee in the location always not friendly or helpful. He was short when asked questions. Wouldn't give us a printed copy of the return invoice or come out and look at the truck with us. We returned the truck on a full tank and he checked it in at 3/4 of a tank and charged me for a quarter of a tank of gas.
Sierra MadingerNo one was at the location. Drop off not well marked, but the used car lot in front was almost empty, so it made leaving the trailer easy. Apparently the drop off location was in question as another UHaul location had it going there. But that location was very nice and took care of it.
Jackie FarmerI literally had to call uhaul so many times to get it and return it.
Zella Delongthe worker there and everything were great! i’m mostly disappointed in uhaul changing my reservation last min and making me driver 45 min out of my way
owen kendrickThe truck was in awful condition it looked like it had been wrecked multiple times in the front end didn’t drive straight at all the inside of the cab was covered in mud and so was the rear cargo bay it was a horrible experience overall
Tyler LeeGreat Location in the Area
Joseph ArmentanoThis is a very small location without a full office or staff. I admire thier enterprise, however I prefer full service U-haul providers.
James PlauntNothing did excellent job, went above and outstanding customer service
Bryon WaddlesNothing. Great
Keith CoonrodI checked in on line and paid in advance. The individual checking me out did not seem to understand this process and it was not resolved until he called U-Haul. Also, no fault of United Auto, we did not select this location as there was one closer to our house. Additionally, we signed up for a 20' on line which was confirmed but were told that only a 26' truck was available. it was new and drove nice but could not get it into our driveway which took us much longer to load. Very disappointed U-Haul could not give us what we ordered.
David DammannCourteous and professional. Thomas Muhammad took every good care of us. Recommend everybody in Georgetown used U-Haul at 341 1/2 East, Washington Street Georgetown Kentucky Five star service
Dwayne williamsAmazing transaction and customer service
Jessica BradfordParking lot was a bit small. Service was great.
JOSEPH SCHMIDTPoor parking areas for drop-off. No indication of where to leave after hours equipment, only the drop box was Identified
England BushTime of pickup was changed / delayed by 30 minutes and the process was very slow.
STEWART BECKWITH