Online reservations are convenient, however when a location is strictly online, it should be stated as such when searching. Also, I only needed a 10 foot truck, and there was a 10 foot truck at the location, but it was not available to rent in the website/app. I had to rent a 20 foot truck, even though I didn't need that much. Finally, my last concern, I live I. Ebensburg, PA. I know there is a U-Haul location in my town, it was NOT listed as a possible return location. I returned there anyway, but I am upset that I was charged more. Why wasn't this location available when I was making my reservation. I should not have to travel 30 minutes beyond, especially when a location is closer. Overall, I use U-Haul often. I feel online reservations have made it more convenient, but there are bugs.
CHARLES H
Customer Reviews for United Brother LLC Enterprises
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Have someone available to help check in. There was a key drop bolted to a post.
Wendell JReturn check in on the app sucks! It wouldn't accept any photos and I still haven't received the final receipt even after talking to a rep who said that they have record that I returned the truck!
Steven MIMPROVE YOUR WEBSITE IT SHOULDN'T TAKEN AN HOUR TO GET A TRUCK!
Kevin PCheck engine light was on and key box where to high for a short person
LAURA HThere is no one to help with any questions. It's all done online . The store clerk had no idea how to help me
Jeffrey CApp didn't work, had to call. Lock box hard to open.
Blair Vthis was a situation where I was scheduled to drop off the truck at a nearby location but that location was unable to receive the truck. Unbeknown to me U-haul tried to get in touch with me about this issue, but they weren't able to do so. The mgr. at the location directed me to a nearby Smart Mart which thankfully did receive the truck. I left the truck with 1/4 more fuel that it had when I picked it up. A refund would be nice.
William P