Customer Reviews for United RV & Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

the 19 $ advertising is a big scam with gas, milage, insurance ( that did not seem to pay anything for the mirror)(we got sideswiped and broke a side mirror) i paid almost 300$. -

Évaluation :

1

Upon arrival the associate was not in the office and the door was locked. I waited while looking from the front door for someone. A guy appears eating a sandwich with a drink. He says he's on break and asked if I can wait for him to finish. Then he further wasted my time lying to me about $100 added to my bill because of driving long distance (64miles). That $100 charge never happened. Then he tried to push me over to the side to go help another customer. After already taking up 20min. of my time. I was to have the U-Haul for 24 hours. He changed the drop off time on the paperwork to 11am. Instead of leaving it 12pm. My pick up time was scheduled 12pm. So my drop off time should have been the same. Then he prints out locations that are far to drop the U-Haul off. These long distance locations were Suisun, Vallejo, and Martinez. When I had a location down the street from me in Fairfield already chosen for me to drop off. U-Haul associate tells me he doesn't know if they will take it. They took it with no problem. I feel that he was racial profiling me and purposefully continued to give me a hard time during the pick up of the U-Haul. Also he was scamming trying to get more money paid for me using the U-Haul!!! This is inexcusable and unacceptable. He should be fired!!!

Évaluation :

1

We rented a 10 foot truck. The 1st one they have is had a dead battery. They switch us to a new truck and didn't change the vehicle we had in the system. We have the truck for 2 hours and drove 7 miles. They charge us for 41 miles beck they had the wrong truck in the system.

Évaluation :

1

Over charged for fuel

Évaluation :

1

The owner's son very unprofessional I will never rent from them ever again

Évaluation :

2

I had a bad experience as Uhaul switched my pick up location about three hours before pick up and that put my mileage way up and cost me more money . Uhaul location was not accommodating at all. They referred me to call customer service , but customer service never returned my call. Very unsatisfactory experience overall.

Évaluation :

2

Although the women working was friendly and attentive she was a little over her head. I don't think she could have hitched up the trailer.

Évaluation :

1

No where did anyone say the gates closed at 6pm. We got there past 6pm and they were open. While we dropped off the uhaul the gates closed and would stay closed until the next day as the office was closed at 5pm. Once inside we saw the sign that said the gate closes at 6pm and other seasons at 7pm. Luckily someone was house sitting at the location and was nice enough to let us out. It should be clearly marked that this location can't do after hour drop offs. Very disappointed.

Évaluation :

5

There isn't anything that needs to be improved everything is just find.

Évaluation :

4

Everything was great

Évaluation :

5

She's will taking care of me and good customer service

Évaluation :

5

Customer service was great!

Évaluation :

5

Great !!

Évaluation :

1

I got locked behind the gate in 104 degree. It took like 20 minutes or more for someone to finally show up and let me out.

Évaluation :

5

I was charged for insurance when I clearly marked it online as NO insurance. I never signed the contract or handed the papers back in because I did not agree to this charge

Évaluation :

5

Attendant was nice and even took keys from me before I could get to drop box

Évaluation :

1

Personnel EXTREMELEY RUDE and UN-HELPFUL!!!. Train on how to check in vehicles WHEN THEY COME IN and NOT when they hit their button!!! Did NOT accurately report how much gas was left in tank, as I left it EXACTLY as full as when I rented it!!! This location should NOT be affiliated with U-HAUL!!

Évaluation :

5

Very good service and helpful staff.

Évaluation :

2

This location was not open as directed to go to by the app. The owner came and let us in when he realized there were customers waiting to return. He said his location was not open for after hours drop off but was accommodating for your error.