Staff was friendly but lot was not clean/inviting.
Abigail S
Customer Reviews for United Recycling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were great, very helpful.
Ronda WGet better workers
Carrissa BVery nice, Great customer service!!!
Caroline MAll good 👍 Thanks!
Wayne JMake sure you check the trailer out good when you pick it up, when I dropped it off there was a few dents and bends in the trailer that they tried blaming me for witch I had nothing to do with so yeah make sure you fully inspect it
Ricardo LAll went well from start to finish. Thanks guys!
Rueben GNa
LUIS DFriendly and easy
Beverly WBald tire blew upon trip. It took four hours for help to arrive although we were five minutes from a big town. Ridiculous! The Uhaul guy in Deming tried to charge us $3 630 for the rental, 10 times the correct price. We were supposed to get truck in Silver City and only got 45 minutes notice we were gonna have to go toDeming120 miles round trip to get truck. And we were charged for the gas. Terrible service start to finish. A four hour trip took 11 hours.
Charles HThey were organized, efficient, and kind. I'm not sure you can improve!
Jessica CWas lied to about time and was charged an extra day because of it. Probably won't use uhaul again!!
David VI needed a Pickup but I couldn't get one unless I Drove 60 miles.
mike bEfficient and professional. Nice, friendly staff!
Cheryl SBad customer service, more concerned with his other busines
Lynne MBe sure to have the stuff ordered.
Emmanuel FHard to understand how to return truck after hours. Didn't great link in text till today on returning truck until today. Confused on what I should do.
Deborah SThe people were FANTASTIC!! Could not ask for more.
Frederick BTrailer followed seamless, didn't know it was there some Of the time.
Michael GNothing. As a user of U-Haul for over 30 years in 4 states, this locations equipment and staff are among the best and go out of their way to make sure your experience is the best it can be.
DAVID HJunk everywhere, even though it's a recycling place, there was a small drive, that the man stood inside building and made motion for me to stop. Not a very nice place. Maybe they could move some junk out of way. And not drive little motorbikes in front of you when you start driving
Samantha LVery nice people, answered all questions.. I have been to your other locations in Arizona and I have to say everyone always seems mad but at this location they were ready to help me and fast and easy.. definitely recommend!
Yazmine CThey couldn't find the keys to the truck I was supposed to get, so they switched to a different truck, that was not cleaned up, but not really dirty. They hooked up the trailer for my car tow, but did not plug in the wires, so the lights did not work. My wife alerted me, and I plugged in the wires. The right rear taillight on the trailer did not work for brake or turn signal. United Recycling looks like a 3rd world junk yard.
Robert CIt's not a good place to rent or pick up the truck. The person who owns the property (United recycling) is very helpful, the pick up and drop off service from the app requires some reading but is manageable to comprehend. HOWEVER, days after the truck was drop off, a guy from that U-Haul location (not the owner that was mentioned earlier) contacted me and told me that the truck that they rented to me was wrong and that the keys were missing. I told him that whatever was in the U-Haul app was followed TO THE POINT. But the guy insisted that EVEN THOUGH WE FOLLOWED THE INSTRUCTIONS TO THE POINT, it doesn't mean that we GOT THE RIGHT EQUIPMENT. I told him that I left the truck where we picked it up, the truck matches whatever the number on the app is, and even dropped the keys in locker number 1. This is really frustrating because I thought everything was good and well after dropping off the truck and paying the fees, it added stress on top of all the stress of moving. I am very disappointed about this and will not choose this location again.
John VGreat service.
Nills LWhen I picked up my rental t only had half a tank of fuel, when I dropped it off with half a tank of fuel I was charged $300 fuel charge because the fuel wasn't full.
Thomas BEasy pick up
Orlando RThe vehicle was completely filthy inside and out. I think they checked all of the mechanical and body components (which were good), but not cleanliness. They offered to clean the cab after we had to show them how dirty it was (The prior customer had spilled some red sticky drink all over the console and on the floor of the cabin). I suggest making sure the cabin is clean before turning the vehicle over to the customer. Otherwise, the service was courteous and prompt.
Aron HAucun
LUIS DVery friendly and helpful...
Mellissa FFast friendly service
richard wExcellent
Stephen PGreat location. I would go there again.
William FFriendly and prompt service
Beverly WFast and efficient
James SEverything was great.
FRANCISCA RUnfortunately I had a horrible experience at this location and will definitely not be recommending it to anyone. The agent was unnecessarily rude, the truck interior looked like it had not even been wiped down in quite some time As if that isn't bad enough I'm going to have problems with this location come Monday morning. They are trying to charge me 60+ more dollars than what they originally quoted me. Ugh I'm definitely NEVER doing business there again
AMY HWell done gentlemen. I was greated outside upon arrival. Staff inspected the unit and completed the intake. The personal at this location are indicative of expectation from U-Haul. Again...m Well done gentlemen.
ALBERT JNothing at this time
SHIRLEY MTHEY WERE VERY HELPFUL & COURTEOUS 👍
Mark P