Customer Reviews for United Shipping Services
(Concessionnaire U-Haul dans le voisinage)

165 évaluations

8625 Liberty Rd   Randallstown, MD 21133

Heures d'ouverture de l'établissement

  • Lun - ven : Fermé
  • Sam - dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

8625 Liberty Rd
Randallstown, MD 21133

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : Fermé
  • Sam - dim : 8h am à 12h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
1

Don't be charging people twice and making me go through the stress of calling my bank and reporting issues

Oluwatobi S. 
Évaluation :
3

The young man who hooked up the trailer should have realized the hitch needed to be reversed. It was not put on properly in Laurel but he should have known it was sitting to low even before the trailer was loaded. I took it back to Laurel and they quickly reversed the hitch. The trailer performed properly on my trip.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monet J. 
Évaluation :
1

The building looked abandoned. There was no one there when I arrived. I waited 20 min and took the hitch off myself. When the attendant drove up he was rude and nasty about me putting the trailer where I left it. So rude!!

Yolanda S. 
Évaluation :
5

The truck was muddy on the tires, mirrors, and floor of the driver's side but still functional

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Llauryn H. 
Évaluation :
3

The Mobile Pick up Process was tiresome, i had to stand there for 30-45 minutes to do the check in process.

Tapan P. 
Évaluation :
5

Sales Associate was very helpful to make sure that I was totally informed about usage of the equipment - rented. Several other locations used before over the last 5 years - were definitely not as proactive. In fact, I will make sure to provide U-Haul immediate feedback of any future Negative experiences.

Francis Z. 
Évaluation :
4

Email or text the combination lock code to customers. I forgot the code and was chatted 20 $. Better can be done. Thank you in advance for the thechanges to come

DELON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery Y. 
Évaluation :
2

the confirmation email told me to go to the wrong place; no one called me the night before; the pickup location was closed; the customer service line never got around to me; the chat line required me to provide a second contact which was the first time I was aware of that requirement; the approval issued from the chat line did not indicate which of the numerous lockboxes was the one w/ the key for my truck

Chuck F. 
Évaluation :
2

The location where I was confirmed delivery of my vehicle did not have the vehicle and sent me to this location several miles away. When I arrived there was no one at the business. I had to call two numbers and never got an answer but left messages. A representative did show up and got us checked out eventually. The vehicle provided was dirty in the cab and in the box. Additionally, the vehicle is out of balance. At highway speeds the wheel and cab shook violently. It was a very long and difficult four and a half hour drive due to continuous and harsh cavitation.

ROBERT R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shana M. 
Évaluation :
3

The app kept crashing and wouldn't let me update the correct milage and then was over charged

VICTOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharann T. 
Évaluation :
5

John is the best UHaul agent that I have ever encountered. He was patient and thorough in explaining the rental agreement. He had everything covered in explaining what I needed and what would not be useful for my trip. You need more UHaul agents like United Shipping Services.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vontrice D. 
Évaluation :
5

Nothing but keep doing what they do. Very very helpful. Thanks

timothy B. 
Évaluation :
2

When I called U-haul I was told the location was open. Not so. Make the check-in process smoother. I tried to check in at home. However, I kept receiving an error message on the website. I don't recall receiving clear instructions (creating an account and downloading the app) for checking in. Also the rep Delfin stressed that I was wearing sunglasses and insisted I removed corrected lenses for the headshot. I took several acceptable pics of myself and driver's license. It wasn't until I called U-Haul, after trying to check in for 45 minutes, that I received decent customer service. Once I got inside the rental it was filthy. The truck was not cleaned for a rental and don't look like had it been cleaned for some time. This location has to do better. I do apologize for not checking in when I returned the rental. I took a pic of the odometer and gas gauge and thought I could upload it on the app. Now I know it has to be a live pic.

latonya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C. 
Évaluation :
5

John, at the pick up location, was extremely helpful and very informative... He covered every detail including what to expect upon returning my rented trailer...

Murrell H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
4

nice facility but not as inviting as most of the U-haul locations. I did not get confirmation of my drop off sent to my e-mail

Joseph W. 
Évaluation :
1

Get all trucks power steering

Shirley M. 
Évaluation :
5

The gentleman was absolutely amazing to deal with. I couldn't be happier with the entire experience!

THOMAS D. 
Évaluation :
5

The gentleman that handled may truck rental was informative and very pleasant

Deborah B. 
Évaluation :
3

I made arrangements to pick up the truck before store hours. I ordered several dollies and they were not in the truck when I picked it up. I had to go to another U-Hual location later in the day to get one dolly (I ordered three).

Brent O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
5

Keep up the good customer service

Consuela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deidre H. 
Évaluation :
2

because i did not stay to check out the man there said he would check me out later then call me with a high payment.we only went 2 to 3 miles the most i was later charged for 10,32 for over the mileage and 8 for something else i should have not let them check me out later never again to any body who would use this u-haul please be very very careful and if they tell you good to go tell ,them i would like for you to check it out now with me because they have your credit card and charged you a higher payment. i would never use this one again. and they no what they were doing. they have done this type of stuff before

Chester P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
5

The customer service at this location was awesome. I only needed a car tow dolly for a few hours (not a big dollar rental), yet the guy was incredibly helpful and attentive. He really took his time with me and ensured everything was safe and functioning perfectly. This U-Haul location is certainly my first stop before any others in the future.

Jonathan F. 
Évaluation :
5

Mr John was excellent. Location, equipment and service was outstanding.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aynice U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tosha J. 
Évaluation :
5

Everything was great!

Avery L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aynice U. 
Évaluation :
2

Hass to be one of the most inconvenient experiences ever. I rented the truck and was told to go in to pick up my keys. The location was closed due to an emergency. I was forced to take the next truck higher and to pay more money because of the inconvenience. On top of that the automatic feature Where I can use my phone to open the truck did not work because the code the company gave me was wrong. I was standing outside in the cold giving two entities a telephone call. There are the owner of the location should have called the main U-Haul to let them know not to send anyone to the location and also they need to work on making sure the right information exists so customers are not embarrassed and standing in parking lots looking like they don't know what they're doing

gerald W. 
Évaluation :
5

John is the MAN!! Really appreciate all his help and insight. Didn't have a hitch pin so he directed me to Pep Boys which was a 3 min walk from his location where they have a multitude of choices.

Charles C. 
Évaluation :
5

Attendant was very pleasant as always.

Terry W. 
Évaluation :
5

Mandatory vehicle interior clean up.

Charles G. 
Évaluation :
5

Great Service and management!!

Tony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lysa A. 
Évaluation :
5

This location had EXCELLENT SERVICE ALREADY & JOHN WAS A BLESSING!!!!!

Malinda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Nothing! John was very helpful

alan M. 
Évaluation :
5

John is always so accommodating, really a great guy!

Chris Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denzel M. 
Évaluation :
5

The guy that ran the place was stellar. Made things easy and convenient for me.

Denzel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl S. 
Évaluation :
5

Nothing for now.

Nnamdi O. 
Évaluation :
5

Every thing is okay for now Excellent

Tunde I. 
Évaluation :
5

Na

Samantha P. 
Évaluation :
5

The attendant was friendly and helpful.

Kellie Ann K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence A. 
Évaluation :
5

You may have to review downward the $/mile as it were for peak and off peak.

Oluwasanmi A. 
Évaluation :
5

The representative was. Very. good to his client.

Annemarie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jasmine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gbemisola O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yemisi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana F. 
Évaluation :
5

Wonderful

Paul S. 
Évaluation :
3

I realized the attendant didn't explain to be that I could go to uhaul.com and check in the return after hours to avoid 20,00 $ charge Its unethical by the way The track spelled cigarette and i am allergic to cigarette.... I realized while away on the road.. hope I cam get my 20,00 $ fee back for next day return that never happened... vehicle was returned after 3 hrs

Anthony W. 
Évaluation :
3

There were stink bugs in the back of the Uhaul and I bought those stink bugs into my home because they got into my boxes!

Marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juwan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamia C. 
Évaluation :
5

Everything was fine from customer service to cleaniness of the vehicle being clean.

Jacqueline H. 
Évaluation :
5

Hire more staff like John. He was amazing and very professional and helpful.

Janine D. 
Évaluation :
5

Customer service was excellent. Owner was very informative and walked us through the entire process.

Brittnie H. 
Évaluation :
5

Keep up the excellent service

Echezona U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carole M. 
Évaluation :
5

Excellent

Rakelle B. 
Évaluation :
5

Nothing, my experience great as was.

Gloria J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAY H. 
Évaluation :
3

Update entrance to the locations to reflect it's an office for business. Now, this looks abandoned.

Chukwudi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Palesa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady B. 
Évaluation :
5

Customer Service was the best. Very professional and courteous.

Terry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariam G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

tyra B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Talisha M. 
Évaluation :
5

Rien

Arthur C. 
Évaluation :
5

Nothing. John is excellent!

Jay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca P. 
Évaluation :
5

The customer service was perfect

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akinjide A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chinedu O. 
Évaluation :
5

John is amazing, he always goes the extra mile to accommodate us, he even opened up early just for us to have this rental! He's the reason we continue to use u-haul.

Christopher Y. 
Évaluation :
5

BEST CUSTOMER SERVICE EVERYTIME!!!!

Zanjala R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamal B. 
Évaluation :
4

Customer service was excellent

Spencer B. 
Évaluation :
5

This is the best experience I ever had renting a truck - John provided superior customer service and I will recommend to all my colleagues.

David P. 
Non reviews have been submitted for this location.

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