Customer Reviews for University District Self Storage
(Concessionnaire U-Haul dans le voisinage)

191 évaluations

905 E 3rd Ave   Spokane, WA 99202

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

905 E 3rd Ave
Spokane, WA 99202

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

monith L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
3

worker did not wear his mask (as posted on the front door as required by law) and did not attach chains from the UHaul to our trailer hitch correctly.

JEFFREY E. 
Évaluation :
1

All I wanted to do was rent a trailer for the day. I rented in the morning and returned in the evening after some dump runs. I returned the trailer, told the manager, asked if there was anything else to do, he said, "no." That was that, or so I thought. I get a contract 5 days later that says I paid for 4 extra days. I contacted the manager by phone and he was confused at first, but saw the issue and would take care of it. I waited for a refund. It never came. No contact at all. I contact the manager again today and get a call from the District Manager, who proceeded to question me like I committed a crime. I told him that i didn't appreciate his tone and he got very argumentative with me. I told him he was bad at his job and hung up. I called yhe national number and they told me the charges looked fraudulent and I needed to file a police report to get my money back. DO NOT RENT AT THIS LOCATION! AVOID!

JESSE SETH A. 
Évaluation :
1

I was charged 8 dollars for gas. They claimed it wasn't filled to the proper level. I filled the truck to the proper level right before I returned the truck. I called and he said it wasn't. I know for a fact it was at the right level.

SIGFRID G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bogdan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean G. 
Évaluation :
1

We reserved a truck and trailer 2 months ahead of time. We called 2 days prior to pickup and was told everything is set. Received a call later that same day and was told "sorry no trailer" 2 days before a 3000 mile trip!!! Absolutely poor service!

BRANDON K. 
Évaluation :
1

Nobody at this location was wearing masks indoors, despite the current mask mandate.

NATHANIEL C. 
Évaluation :
5

Very fun to visit with the owners at this facility

David W. 
Évaluation :
4

Our experience was petty bad. Truck ended up having a bad transmission and inoperable. The long version is hours and hours of waiting, miss communication, getting a different person each time hand having to start over. Wrong addresses, misinformation, poor service. I would say overall the service was poor and seemed scattered and unprepared. If U-Haul doesn't make good on this fiasco I would stay away from using them again.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean G. 
Évaluation :
2

I was never told about the additional 20$ fees tagged on at the end. I was only told I would pay for the base price, gas and per mile. This is the worst company to move with

JAYLA MARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE MITCHELL Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes P. 
Évaluation :
5

I called ahead of time. The gentleman was very friendly.

HEATHER H. 
Évaluation :
5

Olaf is fun to chat with

SONYA Y. 
Évaluation :
5

Easy to find

BRYAN M. 
Évaluation :
1

Very confusing dropping off trailer and rented appliance hand truck. Worried we will be wrongfully charged. Need more help with drop offs.

Benjamin D. 
Évaluation :
5

evrething is exellent the service the equipment the do the best they can specialti in this hard time the keep a exellent servise and they want to keep you safe over the road😇

PABLO P. 
Évaluation :
1

This place is an absolute joke. I received an email confirmation that both the truck and dolly I needed would be at this location. When I got there, they only had the truck, and told me “you don't have to rent it if you don't want to.” They don't care about customers, and the whole experience was terrible.

Christian C. 
Évaluation :
2

The oil change light was on, the gas tank was not full, there was another light on in the dash. We couldn't confirm the mileage because the oil change light was on. we were charged 50 $+ for mileage we can not confirm. The worker just handed me the key and said go for it. I went back in to tell him that the tank wasn't full and he said just fill it back to half full and then charged me for 2 gallons of gas. Overall, a mediocre expe33rience at best.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA A. 
Évaluation :
5

Really easy to find

TIEM C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE L. 
Évaluation :
5

Olaf is super friendly! Very professional!

MARWAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORBIN R. 
Évaluation :
3

The regional managers were very helpful when our tow vehicle lost its alternator causing us to be a day late. Merci.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
1

As mentioned above, very poor drop off location.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BENJAMIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLASESAN O. 
Évaluation :
5

Nice guys in the office

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
1

Perhaps not put fraudulent charges on my card in my name?

ZACHARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rainy K. 
Évaluation :
3

The lot and facility really feel dirty and not taken care of. The staff is very helpful. I wish the facility reflected the goodness of the employees.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA R. 
Évaluation :
5

Very polite

BRANDON W. 
Évaluation :
5

Super clean! Really friendly worker!

KALEENA D. 
Évaluation :
5

The reservation was for pick up in Coeur deAlene not Spokane. You make me drive back to pick it up. The Spokane location was great. It was the ORIGINAL location that messed it all up. They said they called and left a message. I got no such message. Not happy.

RENEE LEIGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davide T. 
Évaluation :
5

Nice guys gave me a free truck with my storage unit

NICHOLAS ANTHONY B. 
Évaluation :
5

Easy to drop off

Guadalupe B. 
Évaluation :
5

Great location and professional representative's

Nathan B. 
Évaluation :
5

Really nice owner even helped me load stuff into the trailer I rented

SAMANTHA B. 
Évaluation :
5

Really helpful

MICHAEL W. 
Évaluation :
5

Easy to find

BRANDON H. 
Évaluation :
5

Fantastic service

Cirq H. 
Évaluation :
1

Clean equipment, also charged me for two rates and I had the trailer for 5 hrs

Brent B. 
Évaluation :
5

Straps to hold down the dolly.

AMANDA R. 
Évaluation :
1

Hey, we got charged 0,99 per mile while it shows 0,4 per mile when we booked the truck.

SAIF A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW CODD C. 
Évaluation :
5

Great storage facility let me borrow a truck for free since I was renting a storage unit! Highly recommend them! Very friendly family owned business!

MARSHALL M. 
Évaluation :
5

Easy to drop off

DANA B. 
Évaluation :
5

Great easy entrance for drop off and pick ups

SAMUEL B. 
Évaluation :
5

Nice guy

CHRISTIE P. 
Évaluation :
5

As always great service

JOE ANTONIO M. 
Évaluation :
5

Cute dogs in office

BRIAN H. 
Évaluation :
5

Excellent service

briyn E. 
Évaluation :
5

Very friendly owner!

CHANCE H. 
Évaluation :
5

Super fast easy to find

ALEKSANDR A R. 
Évaluation :
5

Nice guys!

KENNAN B. 
Évaluation :
1

I drove 50 miles and got charged 100 miles no paperwork done before I left premises of Uhaul. (complete different approach to prior renting) No paperwork done after return. I will never recommend this location to anybody. Tank almost empty when I got it, return with half tank full. I consider this place as shame to your company.

Olrich P. 
Évaluation :
5

Would recommend great service!

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis D. 
Évaluation :
5

Very fast would recommend!

Kayleigh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giles H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryle W. 
Évaluation :
5

Very cute puppy in the office! Olaf is great really friendly!

AMILCAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETTY A. 
Évaluation :
5

Awesome service! Great customer service!

MICHAEL W. 
Évaluation :
5

Great location, easy to get to, and the staff / management was great to work with.

James S. 
Évaluation :
5

Olaf is great super helpful and friendly!

mike Y. 
Évaluation :
5

Great experience and very respectful. Thank for helping me.

Terry O. 
Évaluation :
5

Great guys and cute dogs are in the shop!!

Luke E. 
Évaluation :
5

Great service!

RICKY R. 
Évaluation :
5

I always come back to this location!! Great service!

TIMOTHY W. 
Évaluation :
5

These guys are great!!

GENE J. 
Évaluation :
3

Lot not well lit. Difficult to see where to enter for an night drop off. Located on a one way street so had to go around twice to find the lot entrance .

JENNIFER Q. 
Évaluation :
4

Loved the dogs in the office😊

Catherine D. 
Évaluation :
5

Such friendly owners so polite and helpful!

Deborah C. 
Évaluation :
1

You stole my money, and now I won't be able to pay my bills. I will never EVER use u-haul again, nor will I recommend it. If anything, I will go out of my way to tell people NOT to use this company. Shame on you and your company.

April W. 
Évaluation :
5

I was in need after a horrible rental experience with Budget rentals because I needed a truck and like usually... Uhaul came through without any extra deposits or certain card exemptions!!!

Sunni L. 
Évaluation :
5

Friendly , fast and courteous service! Highly recommend !

Mark V. 
Évaluation :
5

Super clean vehicles and great customer service!

JOSIAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna E. 
Évaluation :
5

Great owners even gave me a month free of storage!

Jeanette D. 
Évaluation :
1

This store cancels customers online reservations to force us to go into the store to complete the rental. The employees refuse to wear masks and I have personally had their employees try to talk me out of wearing my own mask and practicing social distancing. They also added unauthorized charges to my bill BOTH times that I was forced to use their vehicles.

LUV B. 
Évaluation :
3

Workers were not wearing mandated masks.

Thomas R. 
Évaluation :
5

Nothing. Things went great.

Matthew Y. 
Évaluation :
2

We dropped off the trailer at night. It's a difficult location. Then, come to find out, they charged us two extra rental days! I don't know if they don't inspect the inventory on their lot or what, but I had to call U-haul to have them reverse the extra charge.

Caleb C. 
Évaluation :
4

The service at this location was very good, but the truck was not clean when I picked it up. The truck windows were very dirty, and the back was full of dirt, leaves and pine needles which I had to sweep before I could load up my stuff. I also had to wash all the windows, and returned the truck much cleaner than when I received it.

Peter P. 
Non reviews have been submitted for this location.

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